Customer Reviews for Friendly Auto Centers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Friendly Auto Centers

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Tom M.
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Great experience and will rent again in the futures

Christine T.
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personnel professional. friendly. and very helpful. Gentleman hooked up the trailer and showed me how for next time. Also unhooked. THIS IS A BIG THANK YOU ESPECIALLY AFTER A DAY OF MOVING.

Jack G.
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Great customer service. 😋

John and Maria V.
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Friendly people and professional

Justin S.
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Absolutely horrendous. Enclosed trailer was not only muddy, caked, and filthy on the inside, but was also on the outside. And to top it all off the guy hooked it up, and never told me NONE of the lights worked! I got pulled over and given a warning! If anything I'd say they stole $100 from me for the hassle they caused me. Very upset and disappointed. I'd ask for a refund but so have no idea how!!!

Gibby G.
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People were helpful in reserving and loading u-haul onto my truck hitch

Cynthia T.
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Customer did not leave a comment.

dennis D.
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Customer did not leave a comment.

GEORGE R.
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Customer did not leave a comment.

Jerry H.
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Customer did not leave a comment.

Anita R.
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Customer did not leave a comment.

Andrew A.
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Customer did not leave a comment.

Russell R.
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Customer did not leave a comment.

don P.
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Customer did not leave a comment.

Khori M.
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I hate that I'm bad with names but the guy at the front was a great person genuinely! He had a plack on the window saying who he was , and he helped me out more than he knows! Much appreciated! I don't ever do reviews

YOLANDA W.
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Parking was difficult to get in and out of. Staff was Very friendly. Unfortunately U-Haul Equipment broke in mid travel. Very inconvenient and physically strenuous but made it safe.

Jose G.
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Customer did not leave a comment.

ERIC B.
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Original call (the day before dropoff) to give me the drop off location - said they would text me the address (I was driving and couldn't write it down) - the text never came. I called back the next day and was told to return it to an address. I checked in there before dropping the trailer and asked where they wanted it. After dropping it exactly where they told me, they told me I needed to hook it back up and take it across the parking lot to a different location. After towing 1600 miles, I wasn't very enthusiastic. A manager intervened, and did the right thing by telling me to just leave it, he would get it taken care of one way or another. Good for him! Much appreciated! Without him, it would have been a total fail.

Jenifer J.
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Thanks for extending our services as moving took extra time.

BOB E.
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friendliness is overwhelming here

Yasmeen G.
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Friendly Auto Center was a great experience And customer service. Would recommend them to friends. It's U-Haul who did not have my reservation location or Time correct.

Kenneth M.
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We ordered an appliance dolley and when we picked up the truck it only had a utility dolley. I called to complain on my moving day where I had hired helpers they wanted me to go all the way back to get the dolley. I told Becky to remove it from my bill that I didn't have the time for that. When I returned the truck it was still on the bill and I paid for dolley we didn't get.

MICHAEL B.
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Got the U-haul vehicle quickly and had good customer service - nice van too, less than 3,000 miles!

Richard Z.
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Customer did not leave a comment.

John P.
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Customer did not leave a comment.

Flint D.
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John W.
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Friendly Auto Centers went above and beyond what they needed to do will recomend them to everyone who asks.

Timmy M.
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Steve is a great guy and was very attentive and checked me in promptly. even commented that he knew i was not happy having to drive 35 miles from my home in Westminster Colorado to pick up this rig and would try to get me a discount for the inconvenience.

Troy D.
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Adam was very courteous, polite and helpful, he was also very expedient

Steve G.
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great experience in renting from uhaul location

Michael N.
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Convenient and clean location along with a helpful and friendly staff.

ANDREA G.
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the guys were so great. They are all very knowledgeable and patient with moving, considering that is a very stressful time. Steve was especially helpful and considerate about timelines and returns.

Flint D.
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Customer did not leave a comment.

Ryan S.
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Customer did not leave a comment.

John P.
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Cassandra was very helpful and awesome, I came in with a reservation but saw a trailer that would fit my needs better. Cassandra was able to cancel the reservation and rent me the trailer better suited for my needs. She was very courteous, and the switch went seamless, she gets 5 stars from me, thank you. JP

Todd M.
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Customer did not leave a comment.

Betty O.
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Employees very friendly and easy to work with. Vans not clean before use. Would have been nice if it was.

Lorraine G.
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Customer did not leave a comment.

Bert S.
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I will never will use U-Haul again for as long as I live. 3 weeks ago I paid almost $1,000.00 for a truck from Oregon to Arizona, I am Sorry that I used your Company.

Michael B.
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Super friendly folks. Keep up the good work!!

Michael G.
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Customer did not leave a comment.

Agustin V.
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Great truck and great service

Todd M.
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Very fast in and out..

Mike K.
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Nothing, all was good!

Elijah A.
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Over charged for fuel. I drove 27 miles. They charged my for 11 gallons of fuel. NOT RIGHT

Jonathan C.
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The interior of the truck was dirty and there was something smeared on the side of the truck inside. There was a deep funk as well, possibly related to the smear inside.

Raymond H.
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Can't think of anything at the moment.. Keep up the good work..

MARK S.
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Customer did not leave a comment.

robert P.
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It appeared well maintained except that a worker had to get two safety chain hook rubber retainers from another trailer because the ones that were supposed to be on the trailer I rented were not present. There were a few small items in the trailer when I rented it. A couple of screws, a wire, a few small rocks. Not a problem for what I was trying to do but it was rented to me "not clean" so after my 1.5 hour rental in which all I moved was one refrigerator about 2 miles, I returned it in the condition in which I received it. The yard man was helpful in attaching the trailer and placing it back in its parking place when I returned.

Kala G.
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Customer did not leave a comment.

Lacey R.
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They had me waiting for several Minutes before even acknowledging me . They obviously did not do a maintenance check because halfway into my trip from Arizona to Oklahoma I had a blow out with my 3 year old son in the truck with me . Had to sit on the side of the highway at 3 am for 45 minutes. When the guy came to replace tire he noticed the other tire was bald . So he kindly replaced that tire as well. Could had been way worse if both tires went.

CAROL S.
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Customer did not leave a comment.

DAVID G.
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Customer did not leave a comment.

Julian D.
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Carson C.
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I reserved a dolly which was confirmed at pickup, but the dolly was not actually in the trailer.

kurt O.
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Customer did not leave a comment.

karen A.
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The online truck share rental process was terrible. Very complicated. Don't use it!!! Took over an hour and was on hold for 25 minute for customer support.

Samantha W.
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Customer did not leave a comment.

Roger W.
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The windshield and front of the truck were dirty and the wipers couldn't get the windshield cleaned

Francis M.
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Customer did not leave a comment.

Devighn K.
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It started off wrong, I was supposed to pick up the truck at 6 AM. And all the sudden it would not allow me to, then I called the 1800 number and they said they would give me a 50 dollar credit and that did not happen. I also had to come back at 8 Am to pick the truck up. When we came back it seems as it took forever for me to get the truck and then they did not have the appliance dolly that I had ordered so we had to go to a different store to get the dolly and finally we were able to pack the truck. We wanted to start as early as possible due to us being in Arizona and it gets extremely hot. I am extremely disappointed in UHaul and how everything was handled.

Jerry D.
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Customer did not leave a comment.

natalie R.
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I picked it up on time but I had to come back in a half hour because the help was at lunch

Curtis S.
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The checkin process was a little long.

Kenneth W.
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Customer did not leave a comment.

Gary D.
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Customer did not leave a comment.

Kyle S.
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The truck was a disaster. Trash and food everywhere. Also, I rented my truck for 7a and sat waiting in an online chat for 30+ minutes to get my truck. Prior to that, I had to enter the driver's license number, personal info, etc. before the rental. If I am doing an online request for a truck, why can't I have had this completed at the rental time? stupid process and wasted my time. At the end of all of it, it wanted to charge me a cleaning fee which was hidden as a tiny box to contest it due to prior trash.

William B.
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Customer did not leave a comment.

ANDREW S.
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Customer did not leave a comment.

Merlin T.
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This is for U-Haul in general -- The cost of insurance nearly doubled the cost of our trailer rental. Outrageous.

Kellie T.
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Customer did not leave a comment.

Daniel J.
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Customer did not leave a comment.

Denise M.
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Nothing

James D.
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Great service all around.

Ann W.
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Customer did not leave a comment.

Neeraj C.
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Picking up procedure is very confusing. Drivers should be informed of need to have 2 contacts ready to respond before picking up vehicle. Customer service representative was very nice and helpful.

Dennis S.
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The trailer leaked. We had a lot of water in it after driving 2 days in the rain.

jesse P.
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Customer did not leave a comment.

Bob W.
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Customer did not leave a comment.

TERRY S.
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Pickup date was changed on day before I was supposed to get trailer and drop off location was changed

Brian V.
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Very friendly and accomodating.

Scott M.
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None

Ben B.
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No idea about the actual location. I had to do the self serve nonsense. I was not told over the phone the location was closed before I went to the location. Then spent the next 50min on the phone talking to 4 different ppl before I could finally get my reservation to go through.

Nathanael W.
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You didnt have a tow at the location, so I had to go somewhere else. When I went there I had to wait an hour because the system wouldnt let me check it out. The system also kept trying to tell me to turn the truck in in Mesa, when I was trying to go to Utah. Your system made many obstacles to getting my rental.

Greg H.
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The selection, though small, had a variety of choices of various cargo trailers, utility trailers, and trucks. Nice outfit, and easy in, easy out.

Audelia D.
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They were very helpful. Very happy with our experience.

gary L.
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Always the best

Kimbery P.
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The hand truck we rented was not in our truck. Fortunately we found one in another truck. The uhaul customer service rep, Gwendolyn, was quite rude when I had to call about checking in. You need to advise somewhere when checking in on mobile your location services must be allowed or it will not work.

Kimberly K.
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Customer did not leave a comment.

Patrick P.
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Customer did not leave a comment.

Catherine L.
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Customer did not leave a comment.

Jeffery W.
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Friendly's Auto Center is the best place in Mesa to rent a U-Haul. They always take care of the customers perfectly.

Arthur B.
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Customer did not leave a comment.

Robert N.
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Everything was ok.

Daniel V.
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Customer did not leave a comment.

Kathy H.
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Customer did not leave a comment.

John N.
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Sservice was quick, courteous and efficent.

Walter F.
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Customer did not leave a comment.

gary L.
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great product and service

Raymond H.
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They didn't have a dolly I could use to move small appliances or furniture at the time..

No reviews have been submitted for this location.

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