Customer Reviews for Friendship Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Friendship Self Storage

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Lisa V.
Rating:

It was extremely annoying to be required to return the truck to a different location at a specific time only to have no attendant there. It was not at all obvious where to go, where to park or what to do. I also had significant technical issues with the location services using the return app.

Albert B.
Rating:

Customer did not leave a comment.

PAUL W.
Rating:

Customer did not leave a comment.

William P.
Rating:

Nothing about this location but the truck was definitely not a "gentle ride"

Matt O.
Rating:

Reliable, on time, clean, no problems. Just bring your own padlock if overnight security for the truck is a concern. U-Haul does not supply them.

Leona P.
Rating:

The were great

Pam M.
Rating:

Customer did not leave a comment.

Jennifer H.
Rating:

Cathy was super friendly and helpful. Highly recommend this location for Uhaul and Self Storage.

Anthony G.
Rating:

The Westerly location has a wonderful staff! They make renting a truck a sincere pleasure!

John L.
Rating:

Customer did not leave a comment.

Andrea T.
Rating:

Service was great! Front desk agent was wonderful and friendly! Not a problem with this UHaul or storage facility.

Shawn B.
Rating:

Very nice owners

Mike H.
Rating:

Kathy was excellent to deal with. Very helpful, very friendly, and very knowledgeable. She made the process of reserving a truck & picking it up very easy. Highly recommend your business because of her pleasant interaction & great customer service. Mike Haney, N.Stonington

paul C.
Rating:

Customer did not leave a comment.

Lauren M.
Rating:

Drop off after they closed, at 4pm. Not very good hours of operation.

Janice S.
Rating:

i did not choose this drop off? not sure how that changed, this location was easy to find, but it looked more like a storage facility instead of a uhaul pick up drop off. We did the drop off after hours so there was no one there to help, the online process was easy but it keep on asking to share my location so im not sure if that ever connected, then tio find the drop off box for the key was a little bit of a challenge. I would suggest that Uhaul update their website to include special instructions for each location so customers can be confident they are doing this correctly and not being charged extra if they didn't leave the truck in the right spot

Brian C.
Rating:

Customer did not leave a comment.

Jennifer S.
Rating:

Open a little earlier on a Saturday

Janne R.
Rating:

Customer did not leave a comment.

Robert S.
Rating:

Customer did not leave a comment.

Angelica E.
Rating:

Customer did not leave a comment.

Mike B.
Rating:

Customer did not leave a comment.

Jennifer G.
Rating:

Customer did not leave a comment.

Scott C.
Rating:

Dropped off after hours

ANDREW H.
Rating:

This Uhaul center was closed for the three-day Memorial Day weekend. Had to do the online equipment return. No interaction with Uhaul representatives during the return so I can't rate this site accurately.

Shelley M.
Rating:

Customer did not leave a comment.

Jason B.
Rating:

Customer did not leave a comment.

Angela A.
Rating:

Kathy is a sweet heart! I'll be going here to rent a uhaul from now on !!!

Rodney L.
Rating:

Drop off easier!!! for non-computer literate older people

Kimberly B.
Rating:

I accidentally reserved two trucks, Cathy called me to confirm, and was very kind and helpful in cancelling my second reservation. They also moved the truck closest to the office for ease. Thank you!

Gregory P.
Rating:

Customer did not leave a comment.

DANIEL G.
Rating:

Let people know that reservation starts the clock. If I say 9am and I show up at 10 am the contract says I lost an hour of my24 hours. Better to not book to early, doesn't benifit the renter. Other than that truck was excellent, hard to put the gas tank back to. 312. You got an extra. 125 of a tank from me, no extra credit for that though.

Mikayla C.
Rating:

Customer did not leave a comment.

Bill M.
Rating:

I drove out of the lot with clean truck in good working order however with the fuel needle slightly below "F" full. I have a picture taken of odometer and fuel gauge while parked in driveway of Uhaul location. I drove 20 miles exactly as noted in return odometer reading. Before i returned it, i filled the tank at gas station that is a tenth of mile down the street from Uhaul location. I expected it would top off with a couple of gallons. It took 5.5 gallons and cost me just under $20. I have a picture of the final odometer reading and the fuel gauge showing Full. Clearly I rented a truck that had not been provided to me with a Full tank.

Douglas W.
Rating:

Customer did not leave a comment.

Adam C.
Rating:

Customer did not leave a comment.

Catherine W.
Rating:

I had difficulty with the mobile pick-up service. There was an error with U-haul. It was dark and late and needless to say very stressful when the mobile service did not work. To my delight, the owner at Friendship Self-Storage called me because she knew we were having difficulty. Cathy could not have been kinder or more thoughtful. She took excellent care of us and I am so grateful for her attention and follow through.

Jamie M.
Rating:

Customer did not leave a comment.

MARY G.
Rating:

Kathy was very helpful and a pleasure to deal with.

Bradford C.
Rating:

Only complaint is the truck was very loud and the floorboard on the passenger side got very hot.

Deborah M.
Rating:

Customer did not leave a comment.

Bert S.
Rating:

I specifically asked to drop our Truck at an excellent location...please call me I'm pissed and have tried to contact you about this issue!

Robert A.
Rating:

Customer did not leave a comment.

Katherine C.
Rating:

Owner was extremely pleasant and helpful. Best UHAUL rental experience we've ever had in any state.

Tom M.
Rating:

Customer did not leave a comment.

John M.
Rating:

Customer did not leave a comment.

steven S.
Rating:

Location was great! Friendly Staff.

Tom O.
Rating:

Can't think of anything. Cathy the proprietor was great.

Ryan S.
Rating:

Customer did not leave a comment.

Christopher D.
Rating:

Customer did not leave a comment.

Bruce T.
Rating:

not happy with uhaul had to pick up two pieces of equipment in two different locations . besides that when I get to the first location the price is totally different from my quote took me 2 and a halve hrs of my time trying to straiten out the situation I know I will never use uhaul again

Mary Ann H.
Rating:

Customer did not leave a comment.

Paul F.
Rating:

Cathy was very nice.

donald M.
Rating:

Customer did not leave a comment.

Amy S.
Rating:

The drop off number waa completely rude to me when i called. Never again.

Cheryl C.
Rating:

Keep up polite informative service

BRuno T.
Rating:

location was great- i will use them again when needed

Paul S.
Rating:

Customer did not leave a comment.

Kerry A.
Rating:

Customer did not leave a comment.

Catlin R.
Rating:

Thank you for being the easiest part of my moving experience! It was a pleasure to do business with this company.

BARRY B.
Rating:

Excellent custmer service. The people were very friendly and helpful. The truck was new and in sxcellent condition. The entire experience was exemplary.

Jeff K.
Rating:

Very friendly staff at Friendship Storage. Truck in great shape.

Ryan C.
Rating:

The invoice says the the rental was returned November 9 at 11 am. In reality i returned the rental November 6 at 3:30 pm and was assured I wouldn't be charged extra and yet im overcharged. Seems criminal

Darlene A.
Rating:

This was a nightmare.

Merrill H.
Rating:

Customer did not leave a comment.

Destinee C.
Rating:

Customer did not leave a comment.

JOYCE H.
Rating:

Will use it again, no hassle.

joan P.
Rating:

Customer did not leave a comment.

Thomas C.
Rating:

Customer did not leave a comment.

RUSSELL S.
Rating:

It was quick, easy and affordable. Everything work well. Thanks Russell and Karen Shaw

Jackie I.
Rating:

Customer did not leave a comment.

cindy C.
Rating:

Customer did not leave a comment.

Rita T.
Rating:

Customer did not leave a comment.

chris T.
Rating:

Customer did not leave a comment.

Eleanor F.
Rating:

Customer did not leave a comment.

TIM K.
Rating:

Excellent Help. I called the 800 number for uhaul and was told there were no trailers available anywhere close. That was completely inaccurate, I called this place direct, Kathy was super helpful and had me on the road with a trailer within 30 min!

CANDACE M.
Rating:

Customer did not leave a comment.

Dabraham Ken R.
Rating:

Everything was well maintained.

Julie J.
Rating:

Very good service.

Lauren C.
Rating:

Make a sign indicating the key drop off box; we figured it out but were not confident we put it in the correct location.

Eric S.
Rating:

Site was closed at 1:15 pm on a Saturday. Then had to leave key in drop box and not have vehicle inspected.Did not know what extras I would be charged for.

ellen S.
Rating:

place was closed,but had a key drop off box.

JOHN G.
Rating:

Everything was fine. Polite, quick and efficient.

KIMBERLY D.
Rating:

Customer did not leave a comment.

JAMES M.
Rating:

Customer did not leave a comment.

Randy M.
Rating:

Make sure the truck does no leak when raining.

MICHELLE M.
Rating:

Friendly and informative - great experience

JOHN W.
Rating:

Customer did not leave a comment.

CHRISTOPHER A.
Rating:

Customer did not leave a comment.

STEPHANIE W.
Rating:

Customer did not leave a comment.

gayle G.
Rating:

Great customer service!

ERIC S.
Rating:

Customer did not leave a comment.

Jeff M.
Rating:

Customer did not leave a comment.

Roland L.
Rating:

Customer did not leave a comment.

ERIC L.
Rating:

Very friendly and helpful

GERRY K.
Rating:

Customer did not leave a comment.

Anne S.
Rating:

The woman was late to open the store. She seemed to think it was perfectly acceptable to be late since she called us to tell us. She shouldn't be able to rent trailers/trucks to people if she is not available at 9am. We didn't get our trailer till past 9:30, and the right side of the trailer's light weren't working. She claimed she tested the lights before we rented it. We had to go to another store 3 miles away, only to find out the right side lights cable on the trailer was completely cut. I called the woman and she then said she tested it several weeks back when the trailer was returned. We didn't leave the second store till 11am, 2 hrs after we requested our trailer. Also, the trailer was on a cinder block frozen to the ground, with snow/ice surrounding the trailer. it was difficult to get the trailer out, but we were incredibly frustrated to come back to return the trailer, only to find that the woman didn't have the area she wanted us to return it cleared out, and we spent almost 30 minutes trying to get it back in the spot trying to back the trailer over ice/snow piles, only to have to find another place to put it.

STEVEN W.
Rating:

Customer did not leave a comment.

JOHN K.
Rating:

Very well-run location--friendly staff.

GINA G.
Rating:

Truck was in such bad condition it was taken out of service. Location of drop off was excellent

No reviews have been submitted for this location.

Back
To Top