Staff was friendly and provided clear information and instructions. Pickup was easy.Tameka D.
Customer Reviews for Glaser & Sons Moving
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Dimera D.
The agent was helpful and kind. Appreciated hwr dedication to customer service.Jason M.
Customer did not leave a comment.Thomas D.
Customer did not leave a comment.David M.
U-Haul's cell phone return process was NOT working properly.DAVID H.
Tonya was so helpful! She got all of my paperwork done for me even though they had just closed!KRISTEN J.
Easy to get to good serviceJOSEPH C.
Very prompt, helpful personnel and professional despite being very busy.James M.
Excellent location; easy in and out. Plenty of parking. VERY helpful staff. One of the best rental experiences overall that I have ever had.Raymond S.
Service was professional and perfect! Thanks for everything!Gieselle T.
Customer did not leave a comment.ANNE D.
Customer did not leave a comment.ROBERT U.
Customer did not leave a comment.MICHAEL L.
Checking in online was a pain since the area does not have good cell coverage.Jeff S.
Nothing could have been improved. We had the perfect moving experience because of how helpful everyone was at this location.Alexandra C.
Customer did not leave a comment.LINDSEY C.
Owners are super friendly!MICHELLE O.
Staff was extremely helpful and courteous. Thank you Glaser family!ZACHARY A.
Customer did not leave a comment.TONYA G.
Customer did not leave a comment.LARRY K.
Fantastic place, friendly employees and great capability. one of the best locations that i have seen.John F.
Such a lovely and wonderful experience. Would definitely recommend and use again. Friendly and efficient!Connor L.
Again no improvements necessary. Personnel were so helpful & made our moving experience the best we've ever had.JOSEPH P.
Customer did not leave a comment.Miguel C.
Customer did not leave a comment.JOHN M.
Great customer service! I recommend this location!!RODNEYERNEST S.
Your web based checkin would be great except to have a web based anything you have to have good internet and because of the downtown airport being close by it is NOT! And don't try to blame on my internet provider, Verizon, the best in the nation. It took almost an hour to get checked in and I gave up on the check out after about 20 minutes! You need to fix this. Also this is not a very safe place in town.ANITA B.
Nothing at this time.Elaine B.
Customer did not leave a comment.Hans H.
Customer did not leave a comment.NATHAN A.
Customer did not leave a comment.JIM S.
Customer did not leave a comment.mike E.
Customer did not leave a comment.Laverne R.
we rent hundreds of hauls and we have never in all of our years in business been charged a cleaning fee. we always leave our trucks clean and in the same condition as we get it. Then they said we were 3 gallons short of gas... the hand was back where it started off. I hate dropping off hauls after hours to these little mom and pop uhaul dealers... it's always an issue.ALAN H.
Great customer service, smiles, friendly. Truck was clean, great working condition. Was perfect for what I needed. Thank you to the staff at this location ðŸ˜ŠKIMBERLY N.
Customer did not leave a comment.Alexa M.
Customer did not leave a comment.Michael C.
Excellent and kind customer service. Well done!ROBERT M.
Customer did not leave a comment.Felipe L.
Nice family business.Michael C.
Seamless drop-off process.Juan R.
Customer did not leave a comment.Ralph N.
Customer did not leave a comment.JIM W.
Customer did not leave a comment.mark R.
Great customer service. Great people to work withBecky B.
The van I rented was terrible. 1st the steering wobbled and vibrated to the point it was unsafe at any speed over 60. I had to leave the highway, making my trip longer. 2nd the truck leaked but I didn't know untill I unloaded. Ruined a box of books and a box containing files. Uhaul rep said I'll make a note of it. I think he just rented it out to the next guy. Next tme I think I'll just go with the other guys. But the truck I had shouldn't be on the road. Small complaints, driver door wouldn't close unless slammed, no USB plugs, windows used cranks, noise level in cab was so loud i needed ear buds with NC on high( I have 2 pairs and the others without NC were useless).Dana B.
I tried using the app to check in the truck and man if that's not the most aggravating thing. Kept telling me the mileage i entered was less than what it was when i picked the truck up but i know it's not bc i took a picture of the odometer :/Isabella J.
App was irritating. Asked for telephone number for verification. Would not allow me to use the phone number already associated with my account since â€œthat number already in use.â€œ (Of course it is. The same app had previously asked got it)!Ronald G.
Customer did not leave a comment.MARTIN W.
Let people know they will have to take pictures of everything so they don't put the keys in the dropbox before the app decides to work.Michael W.
The website needs some serious work! This online check in and check out is horrible! The system crashes every time when you're almost finished taking pictures, during the return process. The pick up and return locations are always changing!!!!GEORGE M.
Just for record , I had reserved equipment at another facility however had to move it up one week due to gas crisis. Your worker did NOT do this as he said he would and I had to hustle to find equipment I needed , fortunately , I found it at this place, these people were great the first one WAS NOT!!!Evan D.
Customer service at this location was excellent.Thomas H.
Customer did not leave a comment.NATHAN S.
Customer did not leave a comment.Terry K.
This family is a delight to work with. They go above and beyond any level of customer service I have ever seen at any other truck rental facility. I can't recommend them enough!Jeremey D.
Customer did not leave a comment.John D.
There is NO excuse for not having folding jacks on the trailers!!!! These trailers are too heavy for one person to handle the weight. If someone gets hurt, because y'all were trying to save a dime, it's your responsibility.GEORGE M.
Customer did not leave a comment.Sean S.
Customer did not leave a comment.MATTHEW K.
The staff was super friendly and courteous and we got in and out really fast. They made sure we knew everything about the truck before we left the parking lotSANDRA B.
Customer did not leave a comment.James P.
Customer did not leave a comment.Bill M.
Customer did not leave a comment.Teia W.
Very friendly fast and enjoyable customer service! I would definitely recommendTARA A.
The staff was very friendly and helpful.BRANDON M.
More directional signage to front door and key boxes. When standing on lot and it's full of trucks, hard to tell which direction to go to office! Other than that, amazing!! Also even though I did contactless checkin, staff still made sure I was all set both going and returningâ€¦..Well done!Tristan J.
Cant really say there was anything to improve on - my experience was great and the staff was super friendly and very thorough from start to finish.MICHAEL J.
Excellent service with a smile, even in the pouring rain helping us disconnect a trailer!Terry K.
They weren't in store during their business hours.MICHAEL L.
Went above & beyond what was expected. I've rented from several uhaul stores throughout the U.S. and this was by far the best ever. Would highly recommend.DENISE W.
Customer did not leave a comment.Jessica M.
The people we're so friendly and the truck was so clean. Great place to rent a uhaul they made the process go smoothly with a smile.Allyson R.
That was the best uhaul place I ever visited. The staff was amazingAARON B.
On line reservations should confirm that location is scheduled to be open on date scheduled for return. The site was closed but owner happened to be on site and was very nice and took care of accepting for turn in.Fred L.
Office was closed when we dropped truck off. There was ample and easy parking and received an email confirming drop off first thing the next morning.Leslie H.
Customer did not leave a comment.Nathan L.
Customer did not leave a comment.Sabrina O.
They answered every question I had and offered very helpful suggestions. They really helped my out of state move to go much smoother than I anticipated. Thanks so much!DIANA L.
Tonya is very pleasant and accommodating.NANETTE S.
Customer service was awesome! Would definitely recommend to friends and family.John L.
Customer did not leave a comment.Thomas S.
Very nice customer service, I found a problem one one van, was swapped to another, no problem.BRIAN G.
Customer did not leave a comment.Tyra R.
Customer did not leave a comment.CHARLES A.
Customer did not leave a comment.Robert B.
Customer did not leave a comment.KYLE T.
Customer did not leave a comment.BRANDON H.
Customer did not leave a comment.KYLE B.
Customer did not leave a comment.NOLAND M.
Tonya was incredible to work with. 100/10 highly recommend.JONATHAN G.
Customer did not leave a comment.ELAINE C.
In my opinion,nothing! Tonya was absolutely perfect in all that her function entailed!!!LARRY S.
Great! Keep up the good workDoug D.
Gran servicio y rapidezCarlos R.
Dropped off the truck a day early but the store was closed. Put key in drop box and locked up truck.Tammy F.
Customer did not leave a comment.Michael C.