Customer Reviews for Global Shipping Next Express
(U-Haul Neighborhood Dealer)

19 reviews

18070 Mateny Rd   Germantown, MD 20874

(240) 252-3154

Location Hours

  • Mon-Fri: 7:30 am - 8:30 pm
  • Sat: 8 am - 7:30 pm
  • Sun: 8:30 am - 6 pm

Services at this Location:

Contact Us

(240) 252-3154

18070 Mateny Rd
Germantown, MD 20874

Services at this Location:

Location Hours

  • Mon-Fri: 7:30 am - 8:30 pm
  • Sat: 8 am - 7:30 pm
  • Sun: 8:30 am - 6 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

I WILL NEVER USE THIS LOCATION AGAIN. FAT, LAZY MFER CANCELED MY RESERVATION AND TRIED TO GIVE MY TRUCK TO SOMEONE ELSE AND LIED ABOUT IT.

CHANTARA J. 
Rating:
3.0

It was hard to find the location seeing as it was a lock box behind the shopping center next to the dumpsters. I understand and appreciate the convenience of the lockbox, but the location was not inviting or easy to find. It would be helpful to have more signage on where to park the vehicles and where to find the lockbox.

MEGHAN N. 
Rating:
5.0

Joe was professional and courteous. It was extremely hot outside so he turned on the AC in the van to cool it down for me. He gave me his card and told me to call him if I had any issues. The rental process was quick and easy. I would definitely rent from this location again.

Lonielle C. 
Rating:
5.0

Good customer service!!!

john L. 
Rating:
3.0

Customer did not leave a comment.

Jeff Z. 
Rating:
5.0

Customer did not leave a comment.

alli S. 
Rating:
1.0

The windows to the location were blacked out, there was nothing to identify it as the U-Haul location. When we called the phone rang busy. Finally the manager answered the door and sent us around the back. The truck has not been cleaned, or even checked by the Manager, because there was a used condom in the back of the truck. When I brought this to the Manager's attention, he laughed and said the last guy told him the truck smelled like "sex trafficking". Would not in a million years recommend this U-Haul location to my worst enemy.

Patricia H. 
Rating:
4.0

This dropoff was not where we booked! The online booking is a complete joke. Don't expect to pick up or dropoff where you book online. They tell you the morning of where the pick up location is. One UHaul employee said they had 9 people come in looking for trucks. Again the online booking is a scam just to get you to book. Completely disorganized and the locations mean nothing.

STEVEN L. 
Rating:
5.0

Customer did not leave a comment.

HENRY D. 
Rating:
3.0

#1: Have the truck in the location the customer requested. Don't make them go out of their way to pick it up. #2: Hire a customer service rep who understands customer service. Why did I check in online the day before pick up to "save time" when I had to give my license and other info all over again? He even asked for my credit card again and the truck was already paid in full!

Maria B. 
Rating:
5.0

Great customer service........." Just needs-more signage"..

john L. 
Rating:
4.0

Customer did not leave a comment.

elias C. 
Rating:
1.0

This is a frustrating location. I had a difficult time locating this building and the trucks. There is no actual store front for this building. Inside is very dirty and trashy walls were not painted, trash everywhere. Is this what represents U-Haul? The representative was an okay man. He seemed surprised and somewhat annoyed we had a difficult time locating the place. Not only that, but he failed to tell us that our reservation had changed the size of the truck we'd be renting. The equipment was beyond sanitary. Rusted flakes were falling off. Equipment is due for an upgrade or at least a repainting.

Patrick B. 
Rating:
1.0

Customer did not leave a comment.

Abria E. 
Rating:
3.0

Customer did not leave a comment.

Kayla S. 
Rating:
2.0

Charged me for 2 days when I only used the truck for 5 hours

Jose M. 
Rating:
1.0

We were dropping off at night. The store front is unmarked and we could only identify it by the address number. We couldn't locate the drop box, and had to figure out where to leave the truck (behind the strip mall in a separate parking lot.

Andrew K. 
Rating:
5.0

Customer did not leave a comment.

Davonte S. 
Rating:
5.0

Customer did not leave a comment.

Gianni M. 
No reviews have been submitted for this location.

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