Customer Reviews for Good Shepherd RV LLC
(U-Haul Neighborhood Dealer)

70 reviews

2784 NE Evangeline Trwy   Lafayette, LA 70507

(337) 735-3039

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(337) 735-3039

2784 NE Evangeline Trwy
Lafayette, LA 70507

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

I wish a bigger truck would have been available. We had to make 3 trips because the equipment we needed wasn't available, thus cost us a lot more $$

Jean D M. 
Rating:
4.0

Customer did not leave a comment.

Phillip S. 
Rating:
4.0

Customer did not leave a comment.

PAUL S. 
Rating:
5.0

Nothing

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

Christy J. 
Rating:
5.0

The best experience I've ever had with uhaul

Daniel C. 
Rating:
5.0

Very friendly and helpful!

Tina J. 
Rating:
3.0

Customer did not leave a comment.

Carlecia M. 
Rating:
5.0

Customer did not leave a comment.

Melvin S. 
Rating:
1.0

Customer did not leave a comment.

Quelisha K. 
Rating:
5.0

Nothing customer service at this location was excellent

KIMDLEY M. 
Rating:
5.0

Customer did not leave a comment.

Delonsalette M. 
Rating:
5.0

Mitch is the owner and go to guy. Very dependable

Mark C. 
Rating:
5.0

Customer did not leave a comment.

Pandora P. 
Rating:
5.0

Excellent customer service Ms Laura was friendly and very nice from the moment we walk in and out Keep up the good work Ms Laura we will do more business with her and will recommend this place😊

Charmaine A. 
Rating:
5.0

The experience was very positive. However, please make sure the customer realizes he or she will need to use a smartphone device to check the vehicle in if it is returned after-hours. Overall, a convenient experience during my moving experience, which was stressful enough already!

JAMES B. 
Rating:
5.0

Laura was wonderful, kind, helpful, and considerate. One of the nicest uhaul locations I have ever dealt with.

Nicole T. 
Rating:
5.0

My complaint does not involve the Good Shepherd RV location or personnel. Their performance was exemplary. The rental process started online and I was assured I could pick up the trailer at the location nearest me. I was in the process of leaving my home to pick up the unit when redirected to the secondary location, this was unacceptable. Your online reservation program is completely useless. Good Shephard RV personnel saved the transaction for UHAUL.

TIM M. 
Rating:
5.0

Excellent,all around I am a customer from now own!!!!

Roger M. 
Rating:
5.0

Picking up at Good Shepherd RV was done without any problems. Very helpful person (Laura) My pick up location was changed a number of times ...... but it worked out OK. A little stressful ...... Thanks UHaul

Robert L. 
Rating:
5.0

Laura was very nice & helpful. The only disappointing thing was that one of the tires completely blew out on the interstate highway. This could have resulted in a really bad situation or accident - thankfully, it did not. I wish that they had more closely inspected ALL of the tires and perhaps changed out this one prior to our taking the auto trailer.

Elizabeth L. 
Rating:
5.0

Ms. Laura at the front desk was AMAZING! Will definitely be using this service again just because of her GREAT customer service and knowledge.

Bryant B. 
Rating:
4.0

Customer did not leave a comment.

MARK T. 
Rating:
5.0

The lady who help was super nice, very helpful and a true pro.

ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

Mark C. 
Rating:
5.0

Customer did not leave a comment.

Takeisha P. 
Rating:
1.0

The trailer was filthy upon pickup. Covered in grease that would have ruined the furniture we were loading into it. I had to pay for and clean the exterior of the uhaul myself. Because it was so covered in grease, my shoes were ruined and are permanently stained with grease.

Rebecca R. 
Rating:
5.0

Customer did not leave a comment.

Richard J. 
Rating:
3.0

Customer did not leave a comment.

Joseph G. 
Rating:
5.0

Customer did not leave a comment.

Gregory T. 
Rating:
5.0

Easy and fast no waiting .... quick and friendly service

PAUL L. 
Rating:
4.0

My only issue was the ac not blowing out the front facing vents everything else was outstanding.

Charles W. 
Rating:
5.0

Friendly and welcoming staff.

Nicholas G. 
Rating:
5.0

Laura was amazing!!! 24/7 check in did not work night before, but she made the overall experience much better the next day!!! Very courteous & professional. I highly recommend this location for all your Uhaul needs!!!!

Cynthia G. 
Rating:
5.0

Laura is very helpful and accommodating.

Micheal G. 
Rating:
5.0

Great Service from Mrs. Laura. Smooth transaction when you UPLOAD YOUR LICENSE ONLINE prior to pick-up. Wait time less than 5 minutes or lower. Fair pricing. Good availability. I am 100% SATISFIED WITH MY PURCHASE !!!

Kena S. 
Rating:
1.0

Missing all requested equipment minus blankets. No dolly or furniture dolly was provided for the move despite requesting both these things. I complained and was still charged and now have to call and complain again.

Harold N. 
Rating:
5.0

The service was great / Awesome , The Workers were so friendly and Inviting. I wouldn't change anything about it

Antiana C. 
Rating:
5.0

The staff was great. No complaints at all. Thanks for being so considerate.

Robert J. 
Rating:
5.0

Ms Laura is Amazing! Excellent Customer Service

Tammy J. 
Rating:
5.0

Customer did not leave a comment.

Viral P. 
Rating:
5.0

Customer did not leave a comment.

Terry P. 
Rating:
5.0

Nice and smooth drop-off and delivery.

James J. 
Rating:
2.0

Customer did not leave a comment.

Geraldine M. 
Rating:
5.0

Customer did not leave a comment.

ELVIS M O. 
Rating:
5.0

Customer did not leave a comment.

RONALD K. 
Rating:
5.0

Great service!

Cherrell E. 
Rating:
5.0

Very friendly and accommodating!

FRANCIS M. 
Rating:
5.0

Customer did not leave a comment.

Brody F. 
Rating:
5.0

Customer did not leave a comment.

Troy P. 
Rating:
5.0

Customer service was outstanding.

Kris J. 
Rating:
5.0

Customer did not leave a comment.

BILL R. 
Rating:
4.0

Air conditioner did not work properly. And there was Cigarette Ashes in the truck. Everything else was great.

Sarah C. 
Rating:
5.0

Customer did not leave a comment.

sherry R. 
Rating:
4.0

Customer did not leave a comment.

MARVIN L. 
Rating:
5.0

Customer did not leave a comment.

Dorothy A. 
Rating:
4.0

Was notified last minute of a pickup location change. Luckily we were able to adjust.

Paula S. 
Rating:
5.0

Customer did not leave a comment.

Kailyn W. 
Rating:
3.0

Make sure the Uhaul computer system is working. The lady was as nice as she could be and she kept apologizing for it taking her so long. It was not her fault it took so long to rent the Uhaul. Uhaul should make sure the computer system is working at all times.

Gale P. 
Rating:
5.0

Customer did not leave a comment.

Darius B. 
Rating:
5.0

The customer service was excellent everyone was nice and real helpful

kennethg B. 
Rating:
5.0

Good company

SHANDRA N. 
Rating:
2.0

No one there. Signage not posted of hours of operation. Another customer had been waiting for over an hour for assistance picking up his uhaul. Online check in did not work per that customer.

Kimberly V. 
Rating:
5.0

Office staff was amazing and super helpful for such a difficult move.

Rachel A. 
Rating:
5.0

Customer did not leave a comment.

Joseph J. 
Rating:
3.0

Customer did not leave a comment.

Virgil S. 
Rating:
5.0

Customer did not leave a comment.

MITCHELL B. 
Rating:
5.0

The people was very nice

Anita C. 
Rating:
2.0

The uhaul we picked up was dusty and needed to be cleaned inside. I had to clean the inside before loading it. Then the whole way to wisconsin from Louisiana we only got 4 miles to the gallon which was very inconvenient and also the alignment was off and the truck itself drive horrible! And we were told we were suppose to drop off our uhaul tuesday by 12 so we brought it around 11:20 and was told other wise that it was suppose to be at 11 instead of 12

DANIELLE C. 
Rating:
5.0

everything was great, I would recommend this facility to anyone looking to rent a U-Haul. Mitch explained all that was needed for this rental also the guarantee which I received for Breaux Bridge not having this unit has already been deposited on my credit card thanks for a great experience

Shane G. 
No reviews have been submitted for this location.

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