Customer Reviews for H A Rosalio LLC
(U-Haul Neighborhood Dealer)

188 reviews

3515 N Monroe St   Tallahassee, FL 32303

(850) 583-3279

Location Hours

  • Mon-Fri: 7:30 am - 5:30 pm
  • Sat: 8 am - 2 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(850) 583-3279

3515 N Monroe St
Tallahassee, FL 32303

Services at this Location:

Location Hours

  • Mon-Fri: 7:30 am - 5:30 pm
  • Sat: 8 am - 2 pm
  • Sun: 9 am - 5 pm
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

The inside of the truck had a mildew smell and there was a small water leak inside the compartment due to a rain storm.

Dennis B. 
Rating:
5.0

Customer did not leave a comment.

Kene B. 
Rating:
5.0

Customer did not leave a comment.

Weaver W. 
Rating:
3.0

Customer did not leave a comment.

Gillian M. 
Rating:
5.0

Customer did not leave a comment.

MARK R. 
Rating:
5.0

Customer did not leave a comment.

Deantia F. 
Rating:
3.0

Someone who moved and is tired needs an easier time with getting and returning the truck. Alot of money.

MIRIAM C. 
Rating:
5.0

Customer did not leave a comment.

Christalyn F. 
Rating:
1.0

There was only one person working on this site. The trailer was pulled out of the backwoods of the site. When I called I asked if someone could help me attach the hitch and scrap the car I was told yes. When I arrived the young man did not help. I had to ask him if he could assist with instructing me on how to strap on the car and he did. Two hours after leaving the back tire blew out in the trailer on 1-75. We had to wait 4 hours before we received roadside help. Also, there are no customer bathrooms.

Kimberly M. 
Rating:
4.0

Truck needed sweeping out and rep swept the rear when I pointed it out to him. Doors were hard to operate and needed lubrication. Basically I needed a truck to move some furniture and it fit my needs very well. Staff was easy to deal with and met my expectations.

Donald S. 
Rating:
5.0

I pulled the truck into the return location and before I could even wonder what to do next a very helpful associate came out to me at the truck and promptly checked me in. Great customer service.

Mark P. 
Rating:
5.0

Uhaul came through for us. We were short on time and really needed a trailer to haul our car with and they had it and a truck ready for us.

Billy M. 
Rating:
5.0

The 5x8 trailer rode really well behind my Toyota Highlander. Thank you!

Theodore J. 
Rating:
5.0

Customer did not leave a comment.

Leigh W. 
Rating:
4.0

Customer did not leave a comment.

Debby H. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
1.0

I have called in, written in and emailed in about this awful experience. I am shocked that a guaranteed pick up is not a REAL thing for Uhaul. I have rented from you for 30 years and never had this many issues. I booked 2-22-22 and put in my cc and then showed up and the reservation was cancelled at the location by an inept employee who cancelled it OUTSIDE the 1 hour window to pick up DURING a torrential rain storm. THEN sent me 46 miles round trip to another location that had NO truck for us either. ALL while we were trying to move and drive 11 hours home.

Thomas W. 
Rating:
5.0

Customer did not leave a comment.

madelia B. 
Rating:
2.0

Customer did not leave a comment.

ephraim A. 
Rating:
5.0

Customer did not leave a comment.

Horace B. 
Rating:
4.0

Thankful this location was able to honor my reservation. I had a reservation at another location and the truck was not there when I arrived.

ARIANE B. 
Rating:
4.0

Customer did not leave a comment.

Mel S. 
Rating:
2.0

Kids running the place (or at least that's how they behaved) and the truck was filthy.

James M. 
Rating:
5.0

A no nonsense type of place. My kind of place.

Ryan T. 
Rating:
4.0

Check out process is aggravating. Espcially after a full day of moving. You really want me to take a picture of where I parked (the same place you found it when you came in). Also the tank was not full when I picked it up. So I had to stop twice for gas, once when I got it and once when I brought it back and I only drove 60 some odd miles.

POWELL H. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
5.0

Everything was fine. Your employee was courteous and helpful. No issues at all.

michael S. 
Rating:
5.0

The young man was so nice even though it was poring rain and he made sure to go over everything to make sure my car was back in order after the trailer was removed

laurie W. 
Rating:
5.0

Very courteous

Sandra W. 
Rating:
5.0

Customer did not leave a comment.

Kimberly J. 
Rating:
3.0

Had a bad tire on truck that had to be replaced. Took over 2 hours to have replaced and service truck got stuck at residents house and tore up drive. They should have repaired drive prior to leaving

Gerald A. 
Rating:
5.0

Customer did not leave a comment.

Timothy W. 
Rating:
4.0

Customer did not leave a comment.

Sue W. 
Rating:
3.0

Customer did not leave a comment.

Gene L. 
Rating:
5.0

Customer did not leave a comment.

Michael K. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth V. 
Rating:
3.0

Customer did not leave a comment.

John F. 
Rating:
5.0

Customer did not leave a comment.

Randy H. 
Rating:
4.0

Customer did not leave a comment.

FERNANDO F. 
Rating:
5.0

Customer did not leave a comment.

Jimmy H. 
Rating:
4.0

Customer did not leave a comment.

William G. 
Rating:
5.0

Customer did not leave a comment.

KATIE R. 
Rating:
4.0

Make sure that return times for equipment is same as posted and on the rental order. Returned rental equipment as stated on order. Business was already closed by 15 min.

BARBARA S. 
Rating:
5.0

Customer did not leave a comment.

Venice S. 
Rating:
2.0

NA

SERENA C. 
Rating:
5.0

Customer did not leave a comment.

LATOYA R. 
Rating:
4.0

Customer did not leave a comment.

Robert S. 
Rating:
1.0

Terrible location. Had difficulty picking up the truck after hours (through the mobile app) and dropping it off (after hours through the mobile app). Will not use this location again nor recommend it to anyone.

Ovidiu M. 
Rating:
4.0

Friendly staff quick and easy check out

Bill L. 
Rating:
5.0

Rented a truck and car trailer and could not be happier with the experience! It was our first time using a car trailer so we were very nervous, but Daniel made the process a lot easier by thoroughly explaining how to properly mount and dismount the car. Very friendly customer service made a very stressful day a whole lot better, I could not recommend them more!

Randy R. 
Rating:
1.0

The people at the location I went to told me I could keep my 4 hour renter longer if I needed to, but when I did go over 35 minutes, charged my card double the amount. I got no receipt, said they would email it to me… imagine my shock. Had to call corporate UHaul to have the extra amount removed. They are scammers, and it's criminal. Never again!

CLAIRE N. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

I showed up 5 minutes from closing and the guy was great. He took the time out to make sure I was good to go!

Eugene N. 
Rating:
3.0

Please sweep and clean trucks. Thx.

DALE S. 
Rating:
3.0

Customer did not leave a comment.

DENNIS T. 
Rating:
3.0

Have better computer access to main servers for faster check in.

GREGORY M. 
Rating:
3.0

Customer did not leave a comment.

DONNA B. 
Rating:
2.0

Shady location. Owners put the closed sign up and walked away as we walked up to door. Trash every where and broken down vehicles. Very bad look for Uhaul.

James S. 
Rating:
5.0

Fast, friendly service.

Mark B. 
Rating:
5.0

Customer did not leave a comment.

DONNA K. 
Rating:
4.0

Just dropped off the truck, nothing special about dropping off truck.

Alphonso W. 
Rating:
5.0

Thanks Yall Guys

michael R. 
Rating:
2.0

$370 for a 1 day less than 8 hr rental is ridiculous. I will use a competitor next time.

Colton J. 
Rating:
1.0

When the trailer was given to us the employee stated that we needed a wiring harness adapter. They didn't have one but we could get one and if not as long as we were driving during the day we would be ok. I went to multiple Uhaul locations in Tallahassee and no one stocked what we needed. For the first several hours we routed our drive to stop at Uhaul and auto parts stores, no one had what we needed. We drove to our destination without working lights on the rear of the trailer. We will need to rent trailers and trucks over the next 6 months and WILL NOT USE UHAUL. How could your company let us leave with a casual "you'll find one easily" and drive under dangerous conditions? We trusted the Uhaul brand.

Melanie C. 
Rating:
5.0

Customer did not leave a comment.

Joseph F. 
Rating:
5.0

Customer did not leave a comment.

Cassandra S. 
Rating:
5.0

These guys were polite and friendly but yet professional. My visit at this location was a pleasant experience.

FRED D. 
Rating:
3.0

Customer did not leave a comment.

AMY W. 
Rating:
5.0

Customer did not leave a comment.

Johnston O. 
Rating:
5.0

Customer did not leave a comment.

Kent E. 
Rating:
3.0

wasn't sure where to park it after hours, so I had to park it in the mud

Andrew A. 
Rating:
5.0

Customer did not leave a comment.

Marri P. 
Rating:
5.0

Better than last time we used this location. Employee was friendly and went over everything with us. Showed us issues with truck and made sure I felt comfortable with everything.

William K. 
Rating:
5.0

Great customer service. Uhaul trunk was in good working condition,

Rosana J. 
Rating:
1.0

This was the wrong drop site to begin with, they didn't take trailers. When I went in to drop off the truck, at first the lady just said “ok give me keys, your fine to go.” She wasn't going to even look at it. Very poor service. Then as I go to leave and decide to take my truck somewhere else, she comes out and says they don't take the trailers. The location I did drop off at was great. The guys came out and inspected the truck and was very helpful in explaining the process of returning the equipment. Would definitely recommend the final location of my drop.

Chris M. 
Rating:
5.0

Excellent

Patricia B. 
Rating:
5.0

Customer did not leave a comment.

JUAN L. 
Rating:
5.0

Customer did not leave a comment.

Jason M. 
Rating:
5.0

Customer did not leave a comment.

Kaydiana M. 
Rating:
5.0

All of the men that I dealt with, Dana, Daniel and Bryan were so nice. What a wonderful experience. Thank you so much! It is nice to know that there are still good and kind people in this world.

Patricia T. 
Rating:
5.0

I found the man who helped me to be friendly and helpful.

Thomas F. 
Rating:
3.0

Customer did not leave a comment.

Marvin B. 
Rating:
5.0

Nothing to improve, the staff was very friendly and helpful!!!!

Brian M. 
Rating:
5.0

Customer did not leave a comment.

Ronald L. 
Rating:
5.0

Customer did not leave a comment.

Sierra D. 
Rating:
5.0

Elizabeth was super professional and helpful! Moving was stressful but U-haul made it EASY! Thank you Elizabeth :)

Amy H. 
Rating:
4.0

Customer did not leave a comment.

David G. 
Rating:
5.0

Customer did not leave a comment.

Alicia B. 
Rating:
5.0

Customer did not leave a comment.

Debra D. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
4.0

The truck was already ready with the auto-transport attached. The personnel gave good instructions in how to manage to unload/unload the car into the auto-transport and also to attached the auto-transport in the truck. The truck did need vacuum in the cabin and had no water in the windshield reservoir.

Luiz G. 
Rating:
2.0

Didn't tell me about the charge for them to put the car on the trailer. I would've had paid for that service as well as to let me know about the tow/haul to turn it off .

bernice M. 
Rating:
5.0

Customer did not leave a comment.

Yolanda F. 
Rating:
5.0

Customer did not leave a comment.

Joseph M. 
Rating:
2.0

In the reservation #24221607, it was clearly spelled out that the return date was to be Friday October 22. Now you are saying that the truck was to be dropped off in Tallahassee on the October 21st. There is no way that I have rented a truck for 2 days to move 300 miles plus in 2 days. In the heat of a disappointing pick up experience, I failed to see that YOU had not met the reservation specifications and changed it to 2 days rental from 3 days in the reservation. Unbelievable lack of professional behavior from the U-Haul organization. Tell the next customer of yours that you might not live up to things promised in the reservation and just have to live with it. U-Haul has to get their sh— together.

Christer S. 
Rating:
5.0

Customer did not leave a comment.

larry M. 
Rating:
5.0

Customer did not leave a comment.

Tamara R. 
Rating:
5.0

Customer did not leave a comment.

Justin L. 
Rating:
5.0

None

jamie G. 
Rating:
4.0

Everything was as expected, quick in and and out, no surprises.

WILLIAM W. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top