Customer Reviews for H A Rosalio LLC
(U-Haul Neighborhood Dealer)

125 reviews

3515 N Monroe St   Tallahassee, FL 32303

(850) 583-3279

Location Hours

  • Mon-Fri: 7:30 am - 5:30 pm
  • Sat: 8 am - 2 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(850) 583-3279

3515 N Monroe St
Tallahassee, FL 32303

Services at this Location:

Location Hours

  • Mon-Fri: 7:30 am - 5:30 pm
  • Sat: 8 am - 2 pm
  • Sun: 9 am - 5 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
1.0

When the trailer was given to us the employee stated that we needed a wiring harness adapter. They didn't have one but we could get one and if not as long as we were driving during the day we would be ok. I went to multiple Uhaul locations in Tallahassee and no one stocked what we needed. For the first several hours we routed our drive to stop at Uhaul and auto parts stores, no one had what we needed. We drove to our destination without working lights on the rear of the trailer. We will need to rent trailers and trucks over the next 6 months and WILL NOT USE UHAUL. How could your company let us leave with a casual "you'll find one easily" and drive under dangerous conditions? We trusted the Uhaul brand.

Melanie C. 
Rating:
5.0

Customer did not leave a comment.

Joseph F. 
Rating:
5.0

Customer did not leave a comment.

Cassandra S. 
Rating:
5.0

These guys were polite and friendly but yet professional. My visit at this location was a pleasant experience.

FRED D. 
Rating:
3.0

Customer did not leave a comment.

AMY W. 
Rating:
5.0

Customer did not leave a comment.

Johnston O. 
Rating:
5.0

Customer did not leave a comment.

Kent E. 
Rating:
3.0

wasn't sure where to park it after hours, so I had to park it in the mud

Andrew A. 
Rating:
5.0

Customer did not leave a comment.

Marri P. 
Rating:
5.0

Better than last time we used this location. Employee was friendly and went over everything with us. Showed us issues with truck and made sure I felt comfortable with everything.

William K. 
Rating:
5.0

Great customer service. Uhaul trunk was in good working condition,

Rosana J. 
Rating:
1.0

This was the wrong drop site to begin with, they didn't take trailers. When I went in to drop off the truck, at first the lady just said “ok give me keys, your fine to go.” She wasn't going to even look at it. Very poor service. Then as I go to leave and decide to take my truck somewhere else, she comes out and says they don't take the trailers. The location I did drop off at was great. The guys came out and inspected the truck and was very helpful in explaining the process of returning the equipment. Would definitely recommend the final location of my drop.

Chris M. 
Rating:
5.0

Excellent

Patricia B. 
Rating:
5.0

Customer did not leave a comment.

JUAN L. 
Rating:
5.0

Customer did not leave a comment.

Jason M. 
Rating:
5.0

Customer did not leave a comment.

Kaydiana M. 
Rating:
5.0

All of the men that I dealt with, Dana, Daniel and Bryan were so nice. What a wonderful experience. Thank you so much! It is nice to know that there are still good and kind people in this world.

Patricia T. 
Rating:
5.0

I found the man who helped me to be friendly and helpful.

Thomas F. 
Rating:
3.0

Customer did not leave a comment.

Marvin B. 
Rating:
5.0

Nothing to improve, the staff was very friendly and helpful!!!!

Brian M. 
Rating:
5.0

Customer did not leave a comment.

Ronald L. 
Rating:
5.0

Customer did not leave a comment.

Sierra D. 
Rating:
5.0

Elizabeth was super professional and helpful! Moving was stressful but U-haul made it EASY! Thank you Elizabeth :)

Amy H. 
Rating:
4.0

Customer did not leave a comment.

David G. 
Rating:
5.0

Customer did not leave a comment.

Alicia B. 
Rating:
5.0

Customer did not leave a comment.

Debra D. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
4.0

The truck was already ready with the auto-transport attached. The personnel gave good instructions in how to manage to unload/unload the car into the auto-transport and also to attached the auto-transport in the truck. The truck did need vacuum in the cabin and had no water in the windshield reservoir.

Luiz G. 
Rating:
2.0

Didn't tell me about the charge for them to put the car on the trailer. I would've had paid for that service as well as to let me know about the tow/haul to turn it off .

bernice M. 
Rating:
5.0

Customer did not leave a comment.

Yolanda F. 
Rating:
5.0

Customer did not leave a comment.

Joseph M. 
Rating:
2.0

In the reservation #24221607, it was clearly spelled out that the return date was to be Friday October 22. Now you are saying that the truck was to be dropped off in Tallahassee on the October 21st. There is no way that I have rented a truck for 2 days to move 300 miles plus in 2 days. In the heat of a disappointing pick up experience, I failed to see that YOU had not met the reservation specifications and changed it to 2 days rental from 3 days in the reservation. Unbelievable lack of professional behavior from the U-Haul organization. Tell the next customer of yours that you might not live up to things promised in the reservation and just have to live with it. U-Haul has to get their sh— together.

Christer S. 
Rating:
5.0

Customer did not leave a comment.

larry M. 
Rating:
5.0

Customer did not leave a comment.

Tamara R. 
Rating:
5.0

Customer did not leave a comment.

Justin L. 
Rating:
5.0

None

jamie G. 
Rating:
4.0

Everything was as expected, quick in and and out, no surprises.

WILLIAM W. 
Rating:
4.0

The checkout person should have explained the one way move had a flat rate and did not go by the number of days used. A three day minimum on a 367 mile drive was a bit much. Also a breakdown of charges up front would be nice. The counter staff was nice and friendly just could have explained better.

Greg B. 
Rating:
3.0

Customer did not leave a comment.

BARBARA S. 
Rating:
5.0

Customer did not leave a comment.

Alex K. 
Rating:
4.0

Did not have furniture dolly that I reserved more than a month in advance.

WILLIAM K. 
Rating:
4.0

Daniel and his crew are extremely friendly.

JOSEPH A. 
Rating:
2.0

Truck was not clean on inside! It is a season of Covid and this was just disgusting to have to tolerate. The truck had NO ramp that comes out back which made it difficult for my young son and I to get this heavy furniture off the truck!! Then I reserved a regular hand truck for $7 but bcuz they had none he "UPGRADED" to next hand truck for $3/more. On top of all of that the Rep kept trying to add stuff to my rental that I did not want need or ask for! My reservations was for $32 but her first wanted to charge me over $50 but I questioned the amount and her took it back to $46. VERY DISGRUNTLED CUSTOMER!! I WILL NOT DO BUSINESS Here Again!!! EVER!!!

Pamela T F. 
Rating:
3.0

Customer did not leave a comment.

Stacy B. 
Rating:
5.0

Customer did not leave a comment.

Douglas G. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline H. 
Rating:
5.0

Quick and friendly.

Lori P. 
Rating:
1.0

The staff at this facility was terrible. We rented a trailer for a one way use and they convinced us to do a return instead of a one-way trip that it would save us money and told us we could bring it back anytime the next day. We told them that it would be late the next day, they said it was fine and that we could just park it anywhere on the lot and check it in later. they didn't give us a paperwork/contract he said we didn't need no paperwork, just bring it back anytime tomorrow. when we came back they charged us extra day because they said we did not bring it back within 24 hours but how could we know that we were supposed to bring it back within 24 hours if they didn't give us any paperwork or tell us that it needed to be returned by 12 PM. When I confronted the guy he said that it was in our paperwork and there's nothing that he can do but they never gave us any paperwork and we told him when he switched our reservation that it would be late The next day before we could bring it back. I've used U-Haul for my business and personal use for a very long time and I will never use U-Haul ever again I will find a different company to start using my rental from

Ronnie C. 
Rating:
3.0

Did my own dropoff

SHANNON B. 
Rating:
5.0

Customer did not leave a comment.

Emily F. 
Rating:
5.0

Easiest rental ever! Thank you!

Julianne L. 
Rating:
5.0

Customer did not leave a comment.

Timothy S. 
Rating:
5.0

Super friendly staff. Got me in and out.

Ginger D. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth C. 
Rating:
3.0

I never met any staff because I returned my trailer after hours. I went through the trailer return process online but never received verification of my return. I've tried calling the location to verify but have received no answer.

ANDREW E. 
Rating:
4.0

Dropped off after hours. Easy and convenient.

BRIAN W. 
Rating:
4.0

I would however not recommend UHaul themselves..2hrs waiting for representatives to answer the phone and customers don't always want nor are able to do things online. Your website is atrocious 😫, kicking people out when attempting to take pictures of DL to complete registrations and obtain keys after hours! I won't be using UHaul again! Grrrr!

CHRISTOPHER L. 
Rating:
5.0

Customer did not leave a comment.

ryan B. 
Rating:
5.0

Customer did not leave a comment.

Nathan J. 
Rating:
5.0

Customer did not leave a comment.

Craig F. 
Rating:
1.0

YOU CHARGED ME $117 AND THEN ANOTHER $100 4 DAYS LATER?????

Eric D. 
Rating:
5.0

Customer did not leave a comment.

Shahene N. 
Rating:
1.0

Original drop off location told us we could t return vehicle. Had to drive across town. Very inconvenient.

David N. 
Rating:
1.0

The vehicle was not full of fuel upon pick-up. The equipment I had requested, a furniture dolly, was not available at this location.

WILLIAM C. 
Rating:
5.0

These guys stepped up and took the truck back in when 3 other dealers in the area refused the truck or would not answer their phone. CJ's refused (original destination) Big Momma's refused 5001 refused

ROBERT W. 
Rating:
5.0

Customer did not leave a comment.

Cassandra J. 
Rating:
4.0

Customer did not leave a comment.

Harold D. 
Rating:
5.0

Customer did not leave a comment.

William D. 
Rating:
5.0

Customer did not leave a comment.

MARTA A. 
Rating:
5.0

Customer did not leave a comment.

Jeff C. 
Rating:
5.0

Customer did not leave a comment.

Anthony S. 
Rating:
4.0

Customer did not leave a comment.

Mark P. 
Rating:
3.0

I did not receive the email receipt I was promised when the equipment was dropped off. I would like it emailed.

Matthew R. 
Rating:
3.0

Customer did not leave a comment.

Andrew P. 
Rating:
4.0

Have more options of equipment not be so limited. Though this location in the end was about the same distance. The equipment should really be at the location you choose. If it's not then what is the point of us picking our location.

Amy K. 
Rating:
5.0

Customer did not leave a comment.

Bernie B. 
Rating:
5.0

Pick abs drop employees were outstanding !

JOSHUA S. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth C. 
Rating:
1.0

Customer did not leave a comment.

LAVONDA W. 
Rating:
5.0

This location was super friendly and it was a smooth process for truck pick up!

Noah S. 
Rating:
1.0

Lack of support

JAMES H. 
Rating:
5.0

Everything went very well. I was happy that they had an after hours phone number as reaching U-Haul home is impossible. The app wasn't working as it would not accept the photo I summitted. I called the after hours number and they assured me there was no problem, not to worry. The return was made on their end when they opened the next day. Great way to do business! Thank you.

ROBERTA R. 
Rating:
4.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Very kind, courteous and professional.

William W. 
Rating:
3.0

Customer did not leave a comment.

Ras M. 
Rating:
5.0

Customer did not leave a comment.

Thomas K. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

The only issue (not a location issue) was the 3 voltage outlets in the truck did not work, the fuse must be blown

ROBERT R. 
Rating:
1.0

The ride was AWFUL, if I went over 60mph the whole cabin would shake. Something is wrong with the suspension or wheels because that was extremely unenjoyable. I would not recommend uHual to another because this was the second time in a row where I have used a poorly maintained truck that resulted in a terrible trip experience. First rental was a 10ft truck with a hole in the wheel which made me stop multiple times to refill with air after it got dangerously low. Low as in ~50psi. Won't be using uHual again unless I feel like something was done about this.

WILLIAM A. 
Rating:
3.0

Have the site open on time

Mark J. 
Rating:
4.0

Customer did not leave a comment.

JULIA M. 
Rating:
2.0

Although the listed phone number works, no one EVER answered whenever I called. This was very frustrating when trying to make changes to my reservation.

Olivia R. 
Rating:
3.0

Customer did not leave a comment.

KEVIN M. 
Rating:
2.0

Very disheveled and disorganized. Over charged me for rental.

Joel K. 
Rating:
5.0

Customer did not leave a comment.

Paula M. 
Rating:
3.0

Customer did not leave a comment.

Christopher P. 
Rating:
5.0

Customer did not leave a comment.

JARED O. 
Rating:
5.0

Customer did not leave a comment.

Brent P. 
Rating:
5.0

Staff was professional but pleasant. Got me out in a jiff.

Norman B. 
Rating:
4.0

Trying to call most u-haul dealers routes you to the national office. I have held for 30-60 minutes without anyone answering. Trips to local dealers with poorly trained people wasn't much better. Finally picked up a car hauler trailer with lots of dents and a poorly attached loading ramp. The dealers that rented the trailer to me and the one where I turned it in were helpful but the rest of my u-haul experience was frustrating and discouraging. I've used u-haul in the past but this experience was by far my worst experience.

Bruce P. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top