Customer Reviews for Hammertime Auctions
(U-Haul Neighborhood Dealer)

1,986 reviews

5634 E Highland Rd   Howell, MI 48843

(517) 376-4053

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–4 pm
  • Sun: 9 am–1 pm
Special Operating Hours
  • 5/26/2024: 9:00 am - 11:00 am
  • 5/27/2024: Closed

Services at this Location:

Contact Us

(517) 376-4053

5634 E Highland Rd
Howell, MI 48843

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–4 pm
  • Sun: 9 am–1 pm
Special Operating Hours
  • 5/26/2024: 9:00 am - 11:00 am
  • 5/27/2024: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Great place for rentals!!

Frederick P 
Rating:
5.0

The location and the staff at the location were excellent. The mobile check in process was awful and didn't work at all. From the information I got it hardly works and I'm my opinion is pointless to offer if you can't get it to work correctly a majority of the time.

Leslie D 
Rating:
4.0

Customer did not leave a comment.

Paul F 
Rating:
5.0

Customer did not leave a comment.

John W 
Rating:
5.0

Customer did not leave a comment.

JASON S 
Rating:
5.0

Customer did not leave a comment.

debbie e 
Rating:
5.0

The truck we rented ran very rough. It kept feeling like it was missing every time we stepped on the gas. I think this truck is in need of some service.

Cheryl S 
Rating:
5.0

Customer did not leave a comment.

Paul L 
Rating:
5.0

Customer did not leave a comment.

Jay S 
Rating:
5.0

Customer did not leave a comment.

Anthony L 
Rating:
5.0

I reserved online and when it became apparent to the manager of the location I had reserved the truck from called me and found another for me. Then he changed the reservation for me as well. Great customer service

Bruce S 
Rating:
5.0

Not much . I was out the door in 10 min or less!

Christopher M 
Rating:
5.0

I just wanted to say how nice Jerry was and how he helped us pick the right vehicle with the best rate.

Rose K 
Rating:
5.0

Customer did not leave a comment.

SALEM B 
Rating:
5.0

Keep up the good work and offer your employees fair wages and the ability to buy into the stock program.

Steve B 
Rating:
5.0

Customer did not leave a comment.

Salem M 
Rating:
5.0

Friendly customer service

Heather B 
Rating:
5.0

Customer did not leave a comment.

Kelly A 
Rating:
5.0

Very pleasant experience, organized, professional. The truck was clean and drove nicely. The price was very reasonable!

james w 
Rating:
4.0

Customer did not leave a comment.

ROBERT L 
Rating:
5.0

Customer did not leave a comment.

MICHAEL J 
Rating:
5.0

Customer did not leave a comment.

Garrett W 
Rating:
4.0

Customer did not leave a comment.

DONALD K 
Rating:
5.0

Great place for rentals!!

Frederick P 
Rating:
5.0

Customer did not leave a comment.

Michael M 
Rating:
5.0

Very professional and friendly

Kassandra M 
Rating:
5.0

Customer did not leave a comment.

Donald H 
Rating:
5.0

Customer did not leave a comment.

Dale B 
Rating:
5.0

They did everything right.

Tammy B 
Rating:
4.0

Customer did not leave a comment.

Ian U 
Rating:
5.0

Customer did not leave a comment.

Tracey T 
Rating:
5.0

Customer did not leave a comment.

Mary S 
Rating:
5.0

Great service and help.

Scott V 
Rating:
5.0

great people

doug w 
Rating:
5.0

Customer did not leave a comment.

Tim F 
Rating:
5.0

Customer did not leave a comment.

Kathy C 
Rating:
4.0

Customer did not leave a comment.

Hannah B 
Rating:
5.0

Customer did not leave a comment.

Susan A 
Rating:
5.0

Nothing, everyone was great!!! Thank you for helping me on such short notice!!!

Jessica C 
Rating:
5.0

Customer did not leave a comment.

Samuel Z 
Rating:
5.0

Been to Hammertime several times, staff is always great. Thanks!

Tim B 
Rating:
5.0

The crew was very professional and warned me about a Dodge Ram feature. I thanked him and said I know about the feature the hard way. Door open computer locks brakes. I own a Jeep. I will rent from this location again.

Christopher M 
Rating:
5.0

Customer did not leave a comment.

Darryl M 
Rating:
5.0

Customer did not leave a comment.

Michael S 
Rating:
3.0

Please check email address for accuracy

Steven C 
Rating:
1.0

Explain that there is a .98 cent per mile charge. 1 day rental should not cost $260 plus $60 in gas. Won't be using U-Haul ever again.

Thomas C 
Rating:
5.0

Great customer service

JOHN R 
Rating:
5.0

Customer did not leave a comment.

MARK C 
Rating:
5.0

Very knowledgeable and helpful

Jerry R 
Rating:
5.0

Customer did not leave a comment.

ANTHONYJOSEPH B 
Rating:
5.0

Hammer time/ Jerry is a rock star

Raymond N 
Rating:
5.0

Customer did not leave a comment.

Joseph J 
Rating:
5.0

Customer did not leave a comment.

Ken J 
Rating:
4.0

I had a truck ordered at one location. I was informed I couldn't pick up there so I accepted pickup at another location further away. I was called and asked if I still planned to get the truck. I was surprised as I didn't change the time but time changed from 1pm to 9am. The location I used rented my truck out but luckily had another.

Mark W 
Rating:
5.0

Customer did not leave a comment.

Steven B 
Rating:
5.0

Jerry at the location was stellar. The app and website pickup however, was such an inconvenience and it took 1.5 hours of repeated attempts, malfunctions etc to simply gain access to the truck. And we only did so by speaking to someone on the phone after many calls. We need more people working and less technology. In all facets of life. Spread the light

Arthur L 
Rating:
5.0

Jerry was very helpful and prompt making sure he had exactly what we needed highly recommend

Justin S 
Rating:
3.0

Don’t charge for extra gas when the truck was returned at the same level!

Timothy B 
Rating:
5.0

Customer did not leave a comment.

edward m 
Rating:
5.0

Customer did not leave a comment.

Ronald B 
Rating:
4.0

Customer did not leave a comment.

Michael K 
Rating:
4.0

Lot had a lot of potholes.

Sarah W 
Rating:
2.0

Equipment was fine. Fix the potholes at the entrance.

Nolan W 
Rating:
5.0

Customer did not leave a comment.

Kayla H 
Rating:
5.0

Customer did not leave a comment.

Gregory M 
Rating:
3.0

It’s mostly dirt - and my rental occurred during rain - so the parking lot was a muddy mess as I tried to find my rental. Very little light to see the serial numbers on the trucks. No clearly defined parking area to leave a vehicle.

Christopher L 
Rating:
5.0

Customer did not leave a comment.

Frederick P 
Rating:
5.0

Customer did not leave a comment.

Dennis H 
Rating:
5.0

Customer did not leave a comment.

DAVID L 
Rating:
5.0

Great. Quick, easy, friendly.

KEVIN M 
Rating:
5.0

Customer did not leave a comment.

Charles A 
Rating:
5.0

Jerry is the best.

Ben H 
Rating:
4.0

Nothing- all good

Anna B 
Rating:
3.0

Customer did not leave a comment.

Anna B 
Rating:
5.0

This place is fantastic! Jerry is helpful and quite humorous- love this place!

Loreen C 
Rating:
5.0

Customer did not leave a comment.

Leonard W 
Rating:
5.0

Friendly and helpful, will definitely use thus uhaul again

Rick P 
Rating:
4.0

Customer did not leave a comment.

James C 
Rating:
5.0

Customer did not leave a comment.

Harold N 
Rating:
5.0

Customer did not leave a comment.

Alan R 
Rating:
5.0

I'm a realtor and my wife stages homes. We have used Hammertime many times. The customer service has always been great. I recommend them to all that need a rental to move. Jim And Nancy Whyte 517.304.7216

James W 
Rating:
5.0

Great location and very helpful to get the equipment needed

Gary K 
Rating:
5.0

excellent service. Jerry always takes amazing care of us for several years, whenever we need to rent he is extremely helpful.

GLORIA B 
Rating:
5.0

Customer did not leave a comment.

Benny A 
Rating:
5.0

Equipment was clean and ready to go. Mobile app worked well. Completed mobile rental and was on the road in less than 5 minutes. Met all expectations very well.

Bill R 
Rating:
3.0

went fine

Joe G 
Rating:
5.0

Very helpful.truck was ready clean full of gas .

Mike W 
Rating:
5.0

Everything went Smoothly, Great Experience, Jerry was very helpful & knowledgeable

Cathy D 
Rating:
4.0

Customer did not leave a comment.

Richard T 
Rating:
5.0

Great place to get a trailer or rental truck

Ronald S 
Rating:
5.0

Customer did not leave a comment.

Cara F 
Rating:
5.0

Excellent service

JEROME W 
Rating:
5.0

Great service - friendly people. Thanks.

David W 
Rating:
5.0

Great people - very helpful! Thanks.

CHRISTINE W 
Rating:
5.0

After reserving a trailer and upon picking it up , I was on the road in less than 10 min . Pretty cool !

Christopher M 
Rating:
5.0

Customer did not leave a comment.

KENNETH S 
Rating:
5.0

Hammertime Auctions did everything right. i was out the door in less than 5 minutes with keys in hand. I'd definitely go there again.

Daniel H 
Rating:
5.0

Worked well with me.

Linda S 
Rating:
5.0

Customer did not leave a comment.

JEROME W 
Rating:
5.0

Customer did not leave a comment.

Douglas H 
No reviews have been submitted for this location.

Additional Services at this Location

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