Customer Reviews for H&M Citgo

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of H&M Citgo

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Tom T. on

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Susan S. on

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Terry G. on

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Nancy B. on

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Kyle Z. on

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Document any damage with photos. Also, make sure the gas level is accurately documented. All of these issues are your responsible to document so don't be charged for anything you didn't do.

clifford B. on

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(Day before) Check In process was lengthy and full of interruptions as this location only had one clerk, and since this was at a gas station, it took longer than it should have. The rental process required multiple inputs of my information including the credit card that I was using from my place off employment. (day of pickup) My ID and credit card information had to be re-inputted into the system as it was not saved - and I didn't have the credit card I used the first time due to it being a holiday - so this ended up using a personal credit card. The young lady was very pleasant though very distracted with customers in and out of the store. Returning the rental was much smoother and went off without a hitch and the emailed process of the receipt was accurate.

Chris R. on

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The equipment didn't have all the necessary cabling. Then apparently I was given blankets I never accepted. The lady left them upstairs on a balcony wanting us to retrieve them with no help. Upon returning the trailer the 15 blankets she handed us were in the trailer along with the dolly. Only when I returned the trailer did I find out she added more to my count. Needless to say, I had to pay for missing uhaul blankets. This company has ripped me off every single time I have used them. The only reason I used them this time was it is the only company I know of that rents enclosed trailers.

DANIEL K. on

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Have the unit ready at time promised. This location is a Quick stop and caters more to lottery ticket buyers. Slow to service uhaul customers’ needs.

SHAUN S. on

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The young lady who checked me in and out was Excellent! This was my first time renting from Uhaul where I was able to use my phone to verify damage, mileage, cleanliness, etc. I like the idea of that new ability, however, the app crashed on me three times while trying to upload photos and submit my responses. Overall the rental was satisfactory. The beginning mileage was off by 8 miles. I tried to document this, but as I mentioned above, the app crashed multiple times. I will still continue to rent from Uhaul.

Tony M. on

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The rental place DID NOT STATE, RETURNS HAVE TO B WHEN OPEN. THEY TRIED TOO GET A 15 DAY LATE FEE WHEN TRAILER WAS RETURNED B4 TIME!!! YOU MEAN TO TELL ME, NOBODY NOTICED EITHER WAY UNTIL 15 DAYS LATER. COME ON. GET REAL!

robert M. on

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Truck had an awful odor. Staff was rude, and was not informed on how to rent a uhaul. My wife had to do all of the computer work for them behind their counter. And after having a reservation they gave our truck away. Thankfully they had one brought in from another location. We were in the middle of trying to evacuate a hurricane. They had no right giving our truck to someone when we had reservations.

Steve K. on

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Kathryn E. on

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H&M should not be used for UHaul rentals. One employee on the store at the time was not familiar with the check out process and could not handle my prearranged reservation. Ended up making a new one with my wife’s info but did it incorrectly which started a whole mess of errors with UHaul from there. Wasn’t a safe location either - multiple abrasive customers to the clerk, who also stated that he had been on the job for one week, but was working by himself.

Matlynn Y. on

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The staff arrived 15 minutes late. Very disorganized. Location was not the best. They did not go over the vehicle with me to determine if there was any damage.

eric W. on

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Nicolas H. on

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They didn’t do a walk around I had to go out of my way to get this one I was supposed to pick up in Morehead nc

Marquez S. on

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Crystal V. on

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I arrived at the location and they did not have my reservation on file, the employee had me come behind the counter at the gas station to help her plug in the reservation information on very dirty and unsanitary laptop. It took over 25 minutes for her or me rather to confirm my reservation. They also did not have anyone to help me hook the trailer up nor could the employee come out and show me how to do it for two reasons that were stated to me , one she was the only person working at the gas station and two she was due to have surgery that day . It took my daughter and I over 20 minutes to hook the trailer up . The running lights did not work on the trailer which, I did not know to check because I have never rented a trailer before myself. I got home shortly before my husband got home from work and informed me that the running lights were not working. This was a huge safety hazard for us because we were traveling at night. Overall, the trailer was a huge help because we have a very big family and we needed all of the storage for our vacation however, I would not recommend this location to anyone and I was completely dissatisfied with the service.

Arther G. on

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Equipment was not legally road ready. Lights were broken.

Glenn P. on

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You could close this location of U-Haul and let the other locations handle his business, because the guy was a complete idiot. I did everything online and all I had to do the pay was run my card, and it took one hour and four times of re-registering for me to finally leave. Not to mention the arguing and grading of other customers while trying to handle me, and smoking.

Jonathan H. on

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Staff member was rude, greeted me by asking "what do you want?" Did not help me hook up trailer to my vehicle (I'd never towed anything before.) Was smoking cigarettes inside the store. Was more concerned with selling other customers lottery tickets/cigarettes than getting my checked in. I will not return to that location.

Douglas C. on

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John B. on

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My reservation was changed 2 days prior to pick up. My chosen trailer was not available at first location despite reservation being placed weeks in advance. UHaul changed pick up to a location 23 miles away. After many calls and getting transferred from agent to agent in customer service, the trailer type was changed and scheduled for pickup at this location. It’s a gas station and convenience store. Attendant found reservation on computer, but couldn’t process it. All my profile info was there including tow vehicle and license. Several phone calls later, I was able to complete process on computer. Trailer was missing wiring harness and I was left to “borrow “ another harness and hook up trailer and lights myself.

Jeremy B. on

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Stanley G. on

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Terminate U-Haul's contract with this location. The was no customer service. After contacting U-Haul Customer Service about an unauthorized charge for Safemove coverage I went to the P/U location to resolve the issue and the P/U location personnel would not talk to me and yell to contact U-haul.

Gail H. on

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Shelly H. on

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Shaqueta A. on

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Johanna G. on

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It did the job-sweet lady working!

rebecca P. on

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andrew P. on

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I entered my own info in computer and hooked up the trailer myself, place too busy.

CARRIE J. on

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roy D. on

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Just maintain the level of service you now have. You

Malinda W. on

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People were great.

Rodney W. on

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RUTH U. on

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Laura A. on

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Call me

Laura A. on

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Although owner was nice & kind after the fact that corporate had to call him my experience was less than good. I have pics I want you to have. Where do I send them? I had to check myself in on his computer the clerk said he told her to tell me to do it! He wasn’t there. There was no inspection of truck no paperwork nothing. So I took pics! When I returned he did help put car dolly on. Then went to computer and filled out inspection & marked he printed contracts. NEVER happened! His printer wasn’t hooked up! In the beginning I had called the U-Haul company and ask them why did he did my charge card if I had paid in full he told me he needed it because there was a deposit that he needed to have so that’s why I called you all. Come to find out he did not need my charge card that’s why corporate called him in the first place overall what an experience not good. Upon my arrival here to Oklahoma the drop off location has been wonderful everyone so kind and helpful. My U-Haul experience; I’ve rented U-Haul‘s most of my life this is the worst experience and then getting here to Oklahoma was the best thank you for asking

michael D. on

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Dirty. Limited space for return.

PAUL L. on

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This location has friendly and knowledgeable staff. Very good transaction.

ROBERT W. on

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Everything was fine

Tod C. on

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Very convenient and they have extended evening hours.

TAMIDA W. on

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Take their license to provide uhaul. Giving u haul a bad rep. Sorry service and rip off They have the lock on their computer to save your credit card info

Alan S. on

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The clerk was rude and hard to understand. He would not give me a printed copy of the invoice. Truck was filthy inside the can and was clearly not cleaned.

TAMIDA W. on

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I read reviews and I am sorry they experience that, but I didn't. Yes he did multi task from register to me, but he's a business man. My process took 15 min. In and out. I'll rent again

BENJAMIN T. on

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na

Donna H. on

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Jeanette M. on

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The owner was a jerk. Complained about us leaving our car thete and charged us $10 parking fee. We will NEVER use again!

Michael M. on

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It was a tiny gas station, those not good at maneuvering a 26’ would damage trying to park it. The pumps there were in disrepair so the tenant had to turn them on. The location was just not very inviting at all. The attendant was helpful enough but was smoking inside the store (I hate cigarette smoke)

Corey P. on

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Owners "Son" (whom was the clerk at time of check out), is extremely disrespectful!! He treated 4 Customers with extreme disrespect while I was there. I normal rent Uhauls weekly at the 4116 MLK Blvd. Location; but this week, they didn't have a 26'. So i had no choice but to use the Lawson Fuel Mart location. I must say that I'm sorry i made that choice.

norman G. on

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This is a convenience store with only one person handling rentals and the counter. They lost my reservation, I had to enter all my information into their computer since the employee was busy with the counter. They threatened to tow my car during the rental and charged me $10.00 for parking without advanced warning. I would not use this location again.

chris B. on

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Only complaint still waiting for a final receipt.

Aaron H. on

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ALAN S. on

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Caitlyn Q. on

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Cynthia M. on

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I was happy driving a truck for the first time, being that I am petite and the driver's sit get stock, I couldn't move it closer to the steering. I just adjusted how I sit so my right foot can reach the gas. Anyway, I'm good with the service it just when I returned the truck. I can see it in the receipt I only incur $55.77. In that morning, I deposited $100 from the estimated $50.39 and I did not get the change due. So when I return the truck, the guy charged me another $5.38 in my card. So I tried to ask about it and he said my total billing is $106.16 instead of $55.77. Can anyone here explain it to me because $106.16 amount is not anywhere in the receipt at all.

norman M. on

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James V. on

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brian C. on

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instructions on rental agreements in pamphlet form would be nice....

albert L. on

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There was about a $6 dollar charge I don't understand. I returned all the blankets I rented but it looks like I was charged for some blankets on the final email bill I got later. I could not get a bill at H&M and was told it would come by email

Dennis G. on

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Al B. on

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Ranita B. on

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scott T. on

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Crappy equipment and dropping it at a different site because of it cost me

Shawn M. on

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Richard W. on

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Jessica S. on

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Better customer service... the rep told me to hook the unit up myself then he said they didn’t have hitches for rental but that I could buy one for $50. Then I waited every time someone came into the store to buy cigarettes ice and lottery tickets!!! Definitely would not recommend this location to anyone!!

Bill M. on

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No gas available at this gas station so finding a place to fill up was a challenge. Very run down location but conveniently located none the less.

MATTHEW D. on

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I was charged twice for miles I didn't drive

timothy E. on

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Walter S. on

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There is no parking for customers. Had to pay $10 to leave my car there while I used the truck. This should be noted during reservation process.

COLIN M. on

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I was confirmed for a 10 foot one way. When I came to pick up the truck, the clerk said they don't rent under 20 foot as one way even with my confirmation. They canceled the order and did a new one with the wrong drop off location.

Wayne L. on

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payed funds to rent trailer under name Janice Squires, attendant at store said goodluck as I went out door. He did nothing at all to help me "62" and my 79 year old mother. The unit for us could not be moved until I pulled by hand the unit beside it off and out of the way. Then after backing truck up to it, I hand to pick it up by hand and set it on cinderblock I found laying close by, in which my mother had to set it under hitch bar while I held it up. The sorry help at that store did nothing to help us at all. Wayne S. LaGant 4109 Lee Street Ayden N.C.

John K. on

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Dan M. on

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Jeff M. on

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Filthy location. Staff not helpful.

terry S. on

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Ryan A. on

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Tony H. on

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Be more friendly, treat each customer like they want to rent a uhale. Myself I will not return.

Dominique G. on

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If a truck is reserved and that truck is not available upon arrival, having to go up a size in truck should NOT be full price. I chose the size I chose because it was perfect for the size of the load I was moving. I ended up paying extra to have to get a different size than I originally reserved almost a MONTH in advance for!

Harry C. on

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U Haul Rep Alan Swaiman was courteous and professional.Nothing needed to improve.

robyn W. on

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The young man behind the counter who helped me was very polite and professional. Highly recommend him and his business.

richard H. on

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Find someone who is honest to rent your trucks, I will dispute the charges asap

Phillip C. on

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This location is small and not ideal for dealing with U-Haul. I went there early before I was due to drop off my trailer, and the man working the desk, without checking his system or anything else, told me that he didn't have space in the lot and to come back in the morning. I came back the next morning and, after having to call U-Haul because this gas station didn't have my reservation, dropped off my trailer even though they had the same amount of space as the night before. Ultimately the man behind the counter was not helpful and didn't care my U-Haul experience whatsoever. I would absolutely not recommend using this location.

Jeff K. on

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This place is straight out of the junk yard. Looks like they never clean and the kid that was running the place is very rude and not helpful at all! Stay away from this place at all costs!

James G. on

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Move to a different location out of the ghetto, I mean they had Video Poker Machines going in the store and the clerk left me behind the counter numerous time to handle other customers coming it the gas station. The clerk had to stop working on checking me out to handle problems with video poker machines, he also told he didn’t recommend leaving my vehicle there unattended because he couldn’t guarantee it’s safety. He was also poorly trained on the computer portion, I had to go behind the counter and finish it my self. The truck it’s self was dirty inside and out and was not filled with fuel. Not only would not recommend this location to anyone else I will never return myself. I felt unsafe the intire time I was there. The parking/storage area was so small I could bearly get the truck out without hitting something.

Nancy B. on

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kiandra L. on

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Person seemed confused.

Steve K. on

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Very easy to rent from

ANTOINE H. on

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The customer service was great!

Charles T. on

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Equipment was rusted, mismatched, dented. Employee had me complete the forms on the computer before renting the equipment. Just overall unprofessional.

CORNELL B. on

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That my own application for my rental,twice. He never left the store I did everything even on the return. The service was the worst. Never had that problem with uhaul before But I might not use them again. Thanks have a good day.

Natalie F. on

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Natalie F. on

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We couldn't immediately find the box to leave the key & asked the person inside working where it was & he said we couldn't leave it there because we weren't on the list even though my paperwork had that location as a drop off. We found the box eventually & left the keys.

TERRY J. on

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Time took to rent at location was very long. Website would not allow me to set up rental onlone said there was none available athough there four trailers there. Attendant never did come out to check equipment initially which almost had a major accident as a result. Positive though they were the only locstion open and always are.

cheryl S. on

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Excellent service and fellow running business was very nice and helpful.

George T. on

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Matthew R. on

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Hard to understand, not very organized, did not hel unhook the trailer or guide it in. Went during working hours to ensure that everything went smoothly however it would have received the same service if I showed up at 0200 in the morning.

misty L. on

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Kenneth M. on

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I was told that if I left my vehicle on the rental location property, it would be towed away. I was given the choice of parking at an off site location, or give the attendant $10.00 and he would watch my car and not let it be towed. I will not return to this location, nor recommend it.