Customer Reviews for Hicks Sales & Rentals
(U-Haul Neighborhood Dealer)

164 reviews

19471 US Hwy 69 N   Lindale, TX 75771

(903) 569-5205

Location Hours

  • Mon-Sun: 8 am - 6 pm

Services at this Location:

Contact Us

(903) 569-5205

19471 US Hwy 69 N
Lindale, TX 75771

Services at this Location:

Location Hours

  • Mon-Sun: 8 am - 6 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Julie T. 
Rating:
5.0

Customer did not leave a comment.

GEORGE W. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Everything was self explanatory as long as you can operate smart phone

William L. 
Rating:
3.0

Customer did not leave a comment.

William C. 
Rating:
5.0

Customer did not leave a comment.

Curt H. 
Rating:
5.0

Customer did not leave a comment.

ROGER F. 
Rating:
5.0

Quick and friendly

Dan K. 
Rating:
3.0

Customer did not leave a comment.

Dawn O. 
Rating:
5.0

Service with a smile!

Cameron A. 
Rating:
5.0

salesperson very nice, and informative.

Nancy H. 
Rating:
4.0

No personnel at drop off. But had to give 3 references phone numbers just In case I was late they could call someone to remind me of my drop off time. Duh

Luke D. 
Rating:
5.0

The owners are amazing!!!!!! I made a reservation through the UHAUL website and UHAUL called me while I was trying to pick up the truck and told me that I would have to drive to Lindale to get a truck since the location I originally reserved one from didn't have one. I got transferred to them and I'm thankful I did, they were sweet and accommodating! Amazing service and amazing people! USE THEM AS I WILL ONLY USE THEM FOR ALL MY MOVES!!! Thanks for making the mess UHAUL made to be an easy experience!!! I'm truly grateful!

Ashlea T. 
Rating:
2.0

This is not a comment about either the pickup or drop off location, but a content about U-haul in general. I rented a truck to go from Wylie, TX to Lindale, TX. I had to stop and load stuff at my apartment, which is in the way from Wylie, TX to Lindale. I didn't Mahe any extra or unnecessary detours or stops along the way except one to get off the intestate to get gas and it was a simple off and on with the gas station right at the off ramp.

Shane H. 
Rating:
5.0

Customer did not leave a comment.

Brian R. 
Rating:
1.0

This was the most frustrating experience. You are expected to check in at a business with your cellphone that has zero cellular service. We had to find another location to rent from 45 minutes away after spending 2 hours trying to get through to a Uhaul representative.

Keith E. 
Rating:
5.0

Very fast, efficient, and courteous.

Jeffrey A. 
Rating:
5.0

Customer did not leave a comment.

Larry S. 
Rating:
5.0

Very helpful and kind. We are hurricane Ida evacuees

andy B. 
Rating:
3.0

I hate that I had to pay extra to drop off at a convenient location

James C. 
Rating:
5.0

Customer did not leave a comment.

Arveldia W. 
Rating:
4.0

Nothing much everything was to a Tee.

Dustin B. 
Rating:
5.0

Customer did not leave a comment.

TENA D. 
Rating:
3.0

Customer did not leave a comment.

George B. 
Rating:
5.0

Location was extremely easy to access. The workers were very friendly and helpful when picking up and returning. They workers were extremely proactive & helpful when I had to change where I would return the U-Haul due to unforeseen circumstances. I highly recommend using this company. Suggestion: Sanitize using wipes

Jasmine G. 
Rating:
5.0

Excellent service, I will definitely be coming here again.

Daniel V. 
Rating:
1.0

Had to go 20 miles out of my way to pick up something I had reserved more than a week in advance at a convenient location. The equipment worked great, would definitely recommend the equipment and the service at the pick up location was good, just the reservation service was awful and non-existent since I had to drive out of town.

Rhianna W. 
Rating:
3.0

Customer did not leave a comment.

Don R. 
Rating:
5.0

Brandon at this location was A+

Brenda B. 
Rating:
5.0

Customer did not leave a comment.

Mark W. 
Rating:
5.0

Make sure that when someone reserves a moving vehicle it is at the location assigned. Answer the phones for customers. In two days I wasted a total of 3.25 hours of my life on hold alone to get help.

Elizabeth R. 
Rating:
5.0

The moving crew was excellent. Stong, careful, courteous. WELL DONE. Everyone should have staff so great 🌟🌟🌟🌟🌟🌟

Dwayne J. 
Rating:
5.0

Customer service was / is great!

DONALD B. 
Rating:
4.0

Customer did not leave a comment.

CAROLYN H. 
Rating:
3.0

Customer did not leave a comment.

Stephlen S. 
Rating:
5.0

Customer did not leave a comment.

AARON M. 
Rating:
5.0

The employees were very kind and understanding when I was unable to turn the truck in on time.

Rebecca H. 
Rating:
5.0

Customer did not leave a comment.

Jacob C. 
Rating:
5.0

Customer did not leave a comment.

Douglas H. 
Rating:
5.0

AWESOME CUSTOMER SERVICE!!! This gal makes it easy and is SUPER friendly!

Carolyn T. 
Rating:
5.0

The gal that helped is return our equipment was SUPER friendly and very accommodating! VERY HAPPY WITH HER SERVICE!

carolyn T. 
Rating:
5.0

Everything was perfect. Brandon was nice and fast.

Devin O. 
Rating:
5.0

All good

MARK R. 
Rating:
3.0

This location was helpful. My only complaint would be that I thought the location was confusing. There was no open signage to tell me that this was the correct location since it is at someone's home.

Shannon L. 
Rating:
5.0

Customer did not leave a comment.

DEVIN A. 
Rating:
3.0

Was given 30 miles. It was 5 miles to the house I moved from then 24 miles to the new house. 1 mile to gas station and 5 miles to the drop off. Should of given 10 extra miles for construction detours as well.

Michael J. 
Rating:
5.0

Customer did not leave a comment.

Alan C. 
Rating:
5.0

Customer did not leave a comment.

Artemio C. 
Rating:
5.0

Customer did not leave a comment.

Tammy L. 
Rating:
5.0

These people are great! They go above and beyond to help, and are kind and courteous!!

MELODY R. 
Rating:
5.0

Everything was right

Robert W. 
Rating:
5.0

Very knowledgeable location and a pleasure to rent from.

Jason B. 
Rating:
5.0

Customer did not leave a comment.

Colby W. 
Rating:
4.0

Customer did not leave a comment.

Kenneth M. 
Rating:
3.0

I was in a bind and they helped me out I want to thank them for that.

Dustey M. 
Rating:
4.0

Customer did not leave a comment.

Rick G. 
Rating:
3.0

Customer did not leave a comment.

Rhonda D. 
Rating:
5.0

Customer did not leave a comment.

BILLY Y. 
Rating:
5.0

Customer did not leave a comment.

Don G. 
Rating:
5.0

The attendants were polite and helpful. I appreciate the great customer service.

Dwayne S. 
Rating:
5.0

Great people to work with

Susan W. 
Rating:
5.0

Everything was great no improvements necessary

Dennis B. 
Rating:
5.0

Great staff to work with.

Anton R. 
Rating:
5.0

Hicks Sales & Rentals did a great job in helping us with our trailer rental. We would recommend them to anyone and we will use them as long as we need U-Haul services.

Michael E. 
Rating:
5.0

Nothing, it's there only business at this location. They are fast and very pleasant.

MICHAEL V. 
Rating:
4.0

Customer did not leave a comment.

Genifer S. 
Rating:
5.0

Customer did not leave a comment.

Keith M. 
Rating:
5.0

Great service and very thorough explaining everything.

Joshua L. 
Rating:
5.0

Without a doubt, the BEST Uhaul rental experience by far! Brandon was on point, and made the transaction as seemless and easy as possible. The trailer I rented had a small issue with the wiring harness which he addressed and fixed in no time. And although I was using the trailer to haul my own JUNK, he still went above and beyond to clear out previous debris. Upon returning the trailer, he and his wife were moving equipment around and again, made my transaction(drop off) seemless and easy. And while Brandon was unhooking the trailer, his wife had already went in and retrieved my change in a heart beat! Not a single minute wasted at this location. Never have I ever experienced such a friendly uhaul location. I've read on Google that Hicks will treat you like family... well I'm here to tell you it's TRUE! I will now only recommend Hicks and will only come here for my uhaul or moving needs. No one else tops them.

Christopher P. 
Rating:
5.0

Customer did not leave a comment.

Karen B. 
Rating:
5.0

The husband & wife team strive to ensure each rental is excellent! We have used a competitors rental truck in the past and will continue to use U-Haul. The trucks have a smoother ride and are easier to load.

Jeffrey P. 
Rating:
5.0

Went above and beyond by helping drop the truck off after hours. Thank you

KAREN S. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
4.0

The auto transport for some reason wood start what I call walking or fishtailing for some reason during the trip which is very dangerous. The weather was light drizzle with wet but no pooling on the road. The trailer should b inspected. It was a stressful trip to Ft Worth . I've never had a Uhaul experience that much movement in the 50 years I've been renting car haulers from Uhaul.

GARY S. 
Rating:
4.0

Customer did not leave a comment.

Ronald M. 
Rating:
5.0

Customer did not leave a comment.

Kenneth C. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

They were really great! Awesome customer service.

Cory R. 
Rating:
5.0

Customer did not leave a comment.

Curt H. 
Rating:
5.0

Super fast service. Very professional and friendly.

Donna D. 
Rating:
5.0

The location had plenty of room to turn around and drop off. The staff was friendly and accommodating. I rent trailers often and I will definitely use this location in the future.

Bryan M. 
Rating:
5.0

Customer did not leave a comment.

Jonathan T. 
Rating:
5.0

Great service.

Anton R. 
Rating:
5.0

Customer did not leave a comment.

Kevin S. 
Rating:
5.0

Customer did not leave a comment.

Brian H. 
Rating:
4.0

Customer did not leave a comment.

Ammone P. 
Rating:
5.0

It was good customer service. I just want to let you guys know that the trailer was returned on the 3rd of January

Arizona S. 
Rating:
5.0

Customer did not leave a comment.

Alton R. 
Rating:
3.0

Customer did not leave a comment.

Darien S. 
Rating:
5.0

Was very helpful. He surely helped in the whole process.

David F. 
Rating:
5.0

I enjoyed my time with these people very friendly!

Jonathan M. 
Rating:
1.0

Customer did not leave a comment.

Ronald D. 
Rating:
5.0

Fantastic experience. Great staff.

ANTON R. 
Rating:
5.0

Representative at this location is very nice and professional ...and very thorough.

JERRY A. 
Rating:
5.0

Excellent customer service

Brenda S. 
Rating:
4.0

Customer did not leave a comment.

Jack M. 
Rating:
5.0

Customer did not leave a comment.

Alton R. 
Rating:
5.0

very friendly and the trucks were clean and well maintained

MICHAEL K. 
Rating:
3.0

The folks at Hicks are friendly and most efficient with their service. We will both recommend and use them again.

Mark D. 
Rating:
5.0

Great people.. fantastic service

ANTON R. 
No reviews have been submitted for this location.

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