Customer Reviews for Hicks Sales & Rentals
(U-Haul Neighborhood Dealer)

240 reviews

19471 US Hwy 69 N   Lindale, TX 75771

(903) 569-5205

Location Hours

  • Mon-Sun: 8 am - 6 pm

Services at this Location:

Contact Us

(903) 569-5205

19471 US Hwy 69 N
Lindale, TX 75771

Services at this Location:

Location Hours

  • Mon-Sun: 8 am - 6 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

The staff went above the required service to accommodate my needs and assist me in making the correct decisions to make sure I would have what I needed for my move with the least amount of stress possible. I will look to U-haul at this Lindale location to assist me should the need arise in future moves.

Jimmie K. 
Rating:
5.0

Customer did not leave a comment.

Billy S. 
Rating:
5.0

This comment is not for the returning location, but uhaul overall. They changed my pickup spot from Frisco, where I could have walked, to Lewisville, which cost me $27 to Uber there to pick it up. Did not give me enough miles for my use. Miles arent from pickup location to drop off location, take into account where the people need to actually go. Offer a pittance of an amount to haul a uhaul storage box. Also offer a pittance to drop the truck at a different location. If you are going to ask clients to do a favor for you, compensate them fairly for it.

Phillip H. 
Rating:
5.0

This wonderful lady felt horrible about the trucks lack of maintenance.

Kimberly F. 
Rating:
5.0

This location was the best I have ever used. Easy to get in and out and the customer service lady was wonderful!! This has been a great experience! I arrived before the U-Haul location was open and she opened early to help me! She was so kind and friendly! I have already recommended this location mainly because of the service! Keep up the amazing work! Great customer service is hard to find these day!

Sandra P. 
Rating:
3.0

The day i picked up the trailer the lights were not working and she told me i had a fuse out and i needed to replace it. I went and had the fuse replaced but still the left blinker did not work and the lights had to be disconnected before they would shut off. They were super busy where i dropped the trailer off and i never had the chance to inform them. Please do take care of this for me. Sincerely, Darcy Ball

Darcy B. 
Rating:
5.0

Customer did not leave a comment.

Jeric G. 
Rating:
5.0

Wonderful experience!

John P. 
Rating:
4.0

Yes

Matthew T. 
Rating:
5.0

Customer did not leave a comment.

Felicia G. 
Rating:
5.0

Customer did not leave a comment.

Kevin P. 
Rating:
5.0

Customer did not leave a comment.

Soji S. 
Rating:
5.0

Customer did not leave a comment.

Chris J. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Customer did not leave a comment.

Daniel P. 
Rating:
5.0

Customer did not leave a comment.

Shirlyn W. 
Rating:
5.0

Amazing customer service very friendly will definitley be back

Sean G. 
Rating:
5.0

Customer did not leave a comment.

ROBERT L. 
Rating:
5.0

Best service anyone can get 10/10

Cristal A. 
Rating:
4.0

Customer did not leave a comment.

michael P. 
Rating:
4.0

Customer did not leave a comment.

Ira A. 
Rating:
3.0

The truck I rented was not there when I got there, but they fixed us up and gave us a well needed extra day.

Lyndee C. 
Rating:
5.0

Customer did not leave a comment.

Randy C. 
Rating:
5.0

Customer did not leave a comment.

buttie S. 
Rating:
5.0

Customer did not leave a comment.

Mitchell H. 
Rating:
4.0

Customer did not leave a comment.

Jimmy F. 
Rating:
5.0

This location at some of the best customer service I've ever experienced . Greatb people , I will refer people to this location and I will be back again .

Tim B. 
Rating:
5.0

I dropped the truck off at an unattended U-Haul location which was the wrong station - 2 locations on the same hwy less than 10 miles apart. I'm just moving to the area - confused. The gentleman I phoned and confessed my mistake was very helpful and looked after my error. I don't think I was the first to make the mistake.

Dave C. 
Rating:
4.0

Customer did not leave a comment.

Ray M. 
Rating:
5.0

Brandon was very helpful, and took good care of us.

brandon R. 
Rating:
1.0

Customer did not leave a comment.

Linda W. 
Rating:
5.0

Customer did not leave a comment.

Sean C. 
Rating:
5.0

Customer did not leave a comment.

Jesse H. 
Rating:
5.0

Customer did not leave a comment.

Jesse H. 
Rating:
5.0

Great experience! Nice rental van.

James D. 
Rating:
4.0

I was informed I was lied to and this location was very nice but I won't recond uhual at all anymore

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Theresa F. 
Rating:
5.0

Brandon is great

Doug S. 
Rating:
5.0

Customer did not leave a comment.

Bridget L. 
Rating:
4.0

Equipment was not clean

Gary M. 
Rating:
5.0

Really nice people at this location. This is second time we have had business with them-once to drop off and once to rent and they were great both times. Will always try to use this location whenever possible.

Rob E. 
Rating:
5.0

Customer did not leave a comment.

RICHARD P. 
Rating:
4.0

Customer did not leave a comment.

Phil S. 
Rating:
5.0

Customer did not leave a comment.

marshal R. 
Rating:
5.0

I can't think of anything you would do better. The process was very well explained to me and you helped me explore many options to see which would meet my needs best. You even gave me a peptalk so I had the courage to drive the cargo van!

Billie Jo L. 
Rating:
3.0

Customer did not leave a comment.

Shannon R. 
Rating:
1.0

Customer did not leave a comment.

SAMUEL S. 
Rating:
5.0

Customer did not leave a comment.

Ronald H. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
3.0

Customer did not leave a comment.

Floyd K. 
Rating:
5.0

Customer did not leave a comment.

Jennifer C. 
Rating:
5.0

Customer did not leave a comment.

Bruce H. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Great customer service, explained fees and everything clearly! Helped us a ton with a last minute need! Great place!

Jennifer C. 
Rating:
5.0

This was the cleanest truck I've ever rented. The Hicks were very kind and helpful people. This is the best truck rental I've experienced. U-Haul is fortunate to have the Hicks. Thank You.

Pamela C. 
Rating:
5.0

I can't remember the gentleman's name who helped me, but he was a very kind individual and Beverly helpful.

Nathan M. 
Rating:
5.0

Customer did not leave a comment.

Carl G. 
Rating:
4.0

Customer did not leave a comment.

Linda L. 
Rating:
5.0

Wonderful people. Can't think of anything that needs improving.

Jannett O. 
Rating:
5.0

Customer did not leave a comment.

Nancy H. 
Rating:
5.0

Customer did not leave a comment.

Mike H. 
Rating:
5.0

Excellent service! I would highly recommend this uhaul rental location. Thank you!!

Robert S. 
Rating:
5.0

Everything was great. Nice people and very good service.

Junie H. 
Rating:
5.0

Best location of Uhaul I have ever dealt with. Clysta was fantastic and worked with me several times trying to get extra movers. She and her team were respectful, professional and very friendly. I will recommend this location to everyone I know.

JAMES P. 
Rating:
4.0

Customer did not leave a comment.

Barto W. 
Rating:
5.0

Customer did not leave a comment.

Therrell W. 
Rating:
5.0

Customer did not leave a comment.

Jimmy F. 
Rating:
5.0

Best experience I've ever had!

Renee L. 
Rating:
5.0

Customer did not leave a comment.

Charles S. 
Rating:
5.0

Location manager was very kind and helpful. Very easy process.

Cleydon R. 
Rating:
5.0

Brandon was the best. He was friendly and courteous and very helpfu to our needs.

Danny H. 
Rating:
4.0

Very helpful and friendly people. Service was fast and efficient. Very pleased with this experience

Paul G. 
Rating:
5.0

Great service. Would use this location again.

Brent V. 
Rating:
5.0

Excellent service. Will use again.

Mitchell H. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

Customer did not leave a comment.

Jerry L. 
Rating:
4.0

Customer did not leave a comment.

Julie T. 
Rating:
5.0

Customer did not leave a comment.

GEORGE W. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Everything was self explanatory as long as you can operate smart phone

William L. 
Rating:
3.0

Customer did not leave a comment.

William C. 
Rating:
5.0

Customer did not leave a comment.

Curt H. 
Rating:
5.0

Customer did not leave a comment.

ROGER F. 
Rating:
5.0

Quick and friendly

Dan K. 
Rating:
3.0

Customer did not leave a comment.

Dawn O. 
Rating:
5.0

Service with a smile!

Cameron A. 
Rating:
5.0

salesperson very nice, and informative.

Nancy H. 
Rating:
4.0

No personnel at drop off. But had to give 3 references phone numbers just In case I was late they could call someone to remind me of my drop off time. Duh

Luke D. 
Rating:
5.0

The owners are amazing!!!!!! I made a reservation through the UHAUL website and UHAUL called me while I was trying to pick up the truck and told me that I would have to drive to Lindale to get a truck since the location I originally reserved one from didn't have one. I got transferred to them and I'm thankful I did, they were sweet and accommodating! Amazing service and amazing people! USE THEM AS I WILL ONLY USE THEM FOR ALL MY MOVES!!! Thanks for making the mess UHAUL made to be an easy experience!!! I'm truly grateful!

Ashlea T. 
Rating:
2.0

This is not a comment about either the pickup or drop off location, but a content about U-haul in general. I rented a truck to go from Wylie, TX to Lindale, TX. I had to stop and load stuff at my apartment, which is in the way from Wylie, TX to Lindale. I didn't Mahe any extra or unnecessary detours or stops along the way except one to get off the intestate to get gas and it was a simple off and on with the gas station right at the off ramp.

Shane H. 
Rating:
5.0

Customer did not leave a comment.

Brian R. 
Rating:
1.0

This was the most frustrating experience. You are expected to check in at a business with your cellphone that has zero cellular service. We had to find another location to rent from 45 minutes away after spending 2 hours trying to get through to a Uhaul representative.

Keith E. 
Rating:
5.0

Very fast, efficient, and courteous.

Jeffrey A. 
Rating:
5.0

Customer did not leave a comment.

Larry S. 
Rating:
5.0

Very helpful and kind. We are hurricane Ida evacuees

andy B. 
Rating:
3.0

I hate that I had to pay extra to drop off at a convenient location

James C. 
Rating:
5.0

Customer did not leave a comment.

Arveldia W. 
Rating:
4.0

Nothing much everything was to a Tee.

Dustin B. 
Rating:
5.0

Customer did not leave a comment.

TENA D. 
Rating:
3.0

Customer did not leave a comment.

George B. 
No reviews have been submitted for this location.

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