Customer Reviews for Highway Repair LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Highway Repair LLC

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Mike C. on

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Customer did not leave a comment.

Richard M. on

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David J. on

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We reserved a 20' truck on the 8th of June for pick up in Eau Claire WI on the 28th. We were told we could pick up in Eau Claire. On the 27th we received an email and a text message stating we were to pick up a 15' and trailer in Barron WI. That is an hour away from Eau Claire. I call customer service and was on hold for half an hour when I got a hold of someone, Started to explain what poor communication and change in out reservations when she hung up on me. Called later at 2:00 in the morning and got nowhere with the person on line. The way things were handle is considered very poor customer service. It is apparent to me that U-Haul as a business has no regard to customer service. Any other business treating their customers in this way would not last long. Not very happy at all!!!!!!! A co-worker had the same experience when their 20" truck was not available. They were given the option of a small van. They were unable to move with a van.

Brady k. on

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Excellent, nice, and very professional

BRANDON S. on

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keith k. on

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Slow to check out. Nobody there to return. I just unhooked and left.

Otilia A. on

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Meghan A. on

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Cleaning the uhaul before sending to a customer would be ideal. We also had some issues with the booking but I do have to say uhaul did make the rental much better by offering a credit

JACKIE H. on

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These are the nicest people in the world. No problems checking the trailer in to them.

angela f. on

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Sandie E. on

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Nothing. Everything was great!

tatti g. on

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patti k. on

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Mike J. on

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No one present during drop off. Used phone to check in.

Lee W. on

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Ashley S. on

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Nancy F. on

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The address given to me took me to the wrong location. Correct this error.

Darrell H. on

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catherine r. on

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We just dropped off truck at night and put the key in drop box. So never talked with anyone.

Sandra K. on

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I was very disappointed that we were not able to have the truck for normal 2 days and drop it in Baraboo as planned. We picked the truck up approx. 1:30 pm. We were told someone else rented the truck for 9:00 am in the morning. So we had to drive the 3 hours to Mauston WI, unload quickly, then come back to Barron the 3 hours, then drive 3 hours back home to Mauston again. AND... we were charged the additional mileage to bring it back to Barron for the other party. We saw the truck the next day in Mauston.

jeramie v. on

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Lower your prices

John G J. on

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barbara v. on

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Tony S. on

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I tried to pay cash for the rental. The pick up location said they needed to have a credit card on file to hold until i returned the trailer and paid cash. During our trip i received a notice from my bank. Uhaul had charged my debit card which then left no money available in my account for my auto pay bills. This included my IRS payment which went into default for in sufficient funds. I was contacted by the local uhaul rep in wisconsin who was apoligetic and offered email discounts for our troubles. Those coupons never arrived. Its a simple rental with the countries biggest moving company and they failed us on many levels.

Spiehs A. on

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Chad O. on

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the windshield was dirty on the inside and the left front head lamp didn't work at first ,it did come on and off on my trip .it was very hard to see at night with the one head lamp .

Jeff F. on

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Tim and his staff are very helpful and accommodating -Good to see in Barron Wi!!