Really cool guy working here. Fast and easy and pretty cheap.James J.
Customer Reviews for Hometown Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Grover K.
Everything worked out soo smoothly! Thank you for making it really easy and intuitive. The online check-in and check-out process were incredibly efficient. The only thing I can see going wrong is someone showing up to the location and not having cell service for some reason, but I guess that probably wouldn't happen in a city. I also think that U-Haul should send another email after check-in to prompt for the check-out process. I had to search through emails and look at the very bottom of each email to find the link to the check-out process. Thank you!!Mary Bryan B.
Key returns... . There were payment drop boxes , but no key drop area. Everyone 'ass u me's that a customer has a cell phone.Melvin F.
Great service! So helpful and efficient!Kathryn H.
Customer did not leave a comment.CHIQUITA S.
Customer did not leave a comment.JOHN S.
Customer did not leave a comment.Michael W.
Your online system, your app, and your in-store systems were all not working properly. I never could get the app to work; it would freeze up and get stuck. Also, the website would freeze up. When I made it to the center before they closed, I abandoned your app and website. The man behind the counter even had to restart his process two or three times before it would work. It was very frustrating, and wasted a lot of my time.Michael R.
Just make the self checkout/ mobile stuff for any reservation easier. If you're a minute late you cant get it.Quinten B.
Customer did not leave a comment.Foster L.
Customer did not leave a comment.Marion B.
Customer did not leave a comment.tre J.
Customer did not leave a comment.Doug W.
Customer did not leave a comment.Norman N.
Customer did not leave a comment.Mack S.
Customer did not leave a comment.NORMAN N.
The trailer was missing a taillight, but the service was greatChloe B.
Customer did not leave a comment.Ryan F.
Customer did not leave a comment.Corvida S.
Only complaint was it was very expensive.Cheryl B.
Great customer service! Easy rental and very helpfulBelinda B.
Brandon is the best employee everJohn F.
I ordered 24 blankets and when I went by the day before to check on everything they said they had none and couldn't get any. Would have been nice to have known that when I ordered online.Greg S.
Brand new van. Performed flawlessly. Easy booking, pick up and drop off. Great customer service. Couldn't ask for anything more.Mark W.
Customer did not leave a comment.Maggie V.
Excellent service, will recommend!Michael R.
Had no issues and would rent from this location again.John C.
Couldn't have had a better experience. Great people and excellent customer service.Howard W.
It's the best you can get service was great even the drop off was verygoood.ervin C.
Brandon was the bestâ€¼ï¸Randy H.
The employee was extremely nice, patient, and helpful. He's doing a great job for U Haul. He really takes pride in his work and helping the customer.John J.
Customer did not leave a comment.James G.
Customer did not leave a comment.Samuel F.
Customer did not leave a comment.DAVID L.
Customer did not leave a comment.MONTIE S.
Nothing could be improved, the customer service was awesome!!Elijah M.
Can't think of anything other than possibly free wi-fi to help with mobile pickup process.Jacki C.
Customer did not leave a comment.Little C.
Customer did not leave a comment.Charles C.
Glad to have this business nearby. Personable service and well maintained fleet. Will definitely use them again!William E.
Customer did not leave a comment.Bo W.
Customer did not leave a comment.Tony D.
He took care of my needs and assisted with me hooking up the trailer.Jackie A.
Customer did not leave a comment.Dale R.
Customer did not leave a comment.Cassandra A.
Google maps needs to be updated for locationKristin M.
4 - Easy 5 - Very Easy Would you like a transcript emailed to you? SubmitClose Your chat has been ended. Thank you for contacting us! Close TODAY Thank you for contacting U-Haul! Bot01:38 AM Hi there! How can we help you today? Ryan E White01:28 AM I REALLY HATE TO COMPLAIN ABOUT A SERVICE THAT WAS PROVIDED TO ME BUT RENTING THIS TRUCK HAS BEEN A NIGHTMARE FROM MINUTE 1, 1ST I ACTUALLY CALLED THE LOCATION IN SARDIS MS TO ASK IF THERE WAS AN AVAILABLE TRUCK FOR ME TO RENT IMMEDIATELY AND WAS SPOKEN TO VERY RUDELY AND ADVISED HE DID NOT HAVE 1 SINGLE UHAUL VEHICLE LEFT ON HIS LOT AND WITHOUT ANOTHER WORK, HE HUNG UP BEFORE I COULD SPEAK A WORD, THEN 2ND I CALL THE UHAUL CUSTOMER SERVICE NUMBER TO SEE IF THERE WAS A TRUCK IN OR AROUND OXFORD MS FOR ME TO RENT AND WAS TOLD YES AND HAPPILY AND RELIEVED I RESERVED A 10 FOOT TRUCK WHICH I WAS TOLD I WOULD HAVE TO PICK UP IN SARDIS MS AT THE UHAUL LOCATION THERE, NOW MIND YOU THIS WAS THE LOCATION I CALLED IN THE BEGINNING AND WAS TOLD THERE WERE NONE AVAILABLE AND WAS ALSO TOLD THAT A REPRESENTATIVE WOULD CALL ME WITHIN THE NEXT HOUR TO JUST CONFIRM OUR DETAILS, SO I AM IN BATESVILLE MS AT THIS POINT SO I START TO DRIVE THE APPROXIMATELY 10 TO 15 MILES BACK TO SARDIS AND THE SECOND I GET OFF THE I20 EXIT IN SARDIS I RECEIVE A PHONE CALL FROM THE VERY HELPFUL UHAUL REPRESENTATIVE WHO IS IN THE RIDGELAND MS OFFICE AND AM AT THAT POINT INFORMED THAT THE TRUCK IS NOT IN SARDIS MS BUT IN OXFORD MS AT A STORAGE UNIT LOCATION RIGHT OFF OF HWY 6, SO I THEN HEAD BACK THE WAY I JUST CAME FROM, GO BACK THRU BATESVILLE MS AND ON TO OXFORD MS WHERE I FIND THE TRUCK AND AM TOLD THE KEYS TO THE TRUCK ARE IN LOCKBOX B BUT WHEN I ASKED FOR THE 4 DIGIT CODE TO UNLOCK THE BOX B, I AM TOLD THEY HAVE NO IDEA WHAT THAT CODE IS OR THAT THERE WAS EVEN A CODE TO LOCKBOX B, WELL AFTER APPROXIMATELY AN HOUR THE MANAGER OF THAT FACILITY FINALLY CALLS THE REPRESENTATIVE BACK AND GIVES HER THE CODE WHICH I ENTER AND IT IS CORRECT SO NOW I HAVE KEYS. NOW MIND YOU I WAS PICKING UP A TANNING BED I PURCHASED ON THE WAY TO ALGOMA MS TO ATTEND A BIRTHDAY CELEBRATION FOR MY WIFE'S DAD WHO TURNED 80 THAT DAY AND DUE TO THE PROBLEM WITH THE TRUCK KEY AND THE LOCATION OF THE TRUCK WE WERE ABOUT 70 MINUTES LATE FOR THE BIRTHDAY PARTY WHICH UPSET MY WIFE TREMENDOUSLY BECAUSE SHE HAS OVARIAN CANCER AND HAS THE MINDSET THAT EVERY TIMES SHE SEES HER DAD WILL BE THE LAST BUT WE DID MAKE IT BUT THEN TODAY I WAS TO RETURN THE TRUCK TO YOUR PELAHATCHIE MS LOCATION NO LATER THAN 4:37 PM AND WAS TOLD THE LOCATION DID NOT CLOSE TILL 5:00PM BUT AT 4:07PM WHEN I ARRIVED WITH THE TRUCK THEY WERE CLOSED SO I LEFT THE TRUCK AND PUT THE KEYS IN THE LOCKBOX AND HAVE BEEN TRYING SINCE THEN MULTIPLE TIMES TO RETURN MY TRUCK ONLINE AND HAVE YET BEEN ABLE TO ACCESS THE INFORMATION TO RETURN MY TRUCK. I JUST NEED TO KNOW WHAT TO DO AT THIS POINT, I AM ABOUT AT MY WITS END, CAN YOU PLEASE HELP ME. OH THE LADY I TALKED WITH SATURDAY DID GIVE ME A DISCOUNT AND SHE WAS THE BEST IF NOT FOR HER I WOULD HAVE LOST MY COOL SATURDAY BUT SHE WAS VERY HELPFUL. system01:28 AM Your message has been sent, someone will be with you shortly. Kimberly01:29 AM Hi, I will be assisting you today. Please give me a moment to review your question. Ryan E White01:29 AM NOW I TRIED TO SEND THIS AS AN EMAIL SINCE IT IS VERY LONG BUT IT WOULD NOT ALLOW ME TO SEND IT WITHOUT PICKING OUT THE TRAFFIC LIGHT WHICH IS GUESS I DID WRONG Kimberly01:32 AM That is ok, there is a complaint form under Uhaul.com under contact us, and it will go to upper management. Ryan E White01:33 AM OK I WILL DO THAT BUT I NEED TO KNOW THIS TRUCK IS RETURNED SO I DO NOT GET CHARGED ANY MORE Kimberly01:34 AM It is still showing checked out, you are more than welcome to chat in the morning with us and we can call the location for you. Ryan E White01:35 AM AND I AM OFFICIALLY REQUESTING A COMPLETE REFUND DUE TO THIS TOTAL NIGHTMARE WE HAVE BEEN THRU BUT IF I CALL IN THE MORNING WILL I BE CHAGED Ryan E White01:35 AM CAN YOU NOT CHECK IT BACK IN FOR ME Kimberly01:35 AM The location can close it out and we can help, we can not only the location can. Ryan E White01:36 AM CAN I GET A COPY OF THIS CHAT SENT TO MY EMAIL Kimberly01:36 AM Absolutely, it will take 48 hours to receive. Ryan E White01:36 AM SERIOUSLY Kimberly01:37 AM I have made a note for you on your contract, and just reach out to us in the morning and we will call for you to get this taking care of. Kimberly01:37 AM Yes, our managers has to look up chat and email it to you. Ryan E White01:37 AM OK THANK YOU Kimberly01:37 AM You're welcome. Kimberly01:37 AM Is there anything further I may assist you with today? Ryan E White01:37 AM NO Kimberly01:37 AM Are you going to file the complaint online at Uhaul.com? Ryan E White01:38 AM YES I AM ABOUT TO DO THAT RIGHT ALL THE ABOVE WAS SENT AS A COMPLAINT ON 081020 AND TO ADD MISERY TO PAIN I GET AN EMAIL THIS MORNING THAT I WILL BE CHARGED AN ADDITIONAL 41 DOLLARS FOR OVER MILEAGE AND I WENT STRAIGHT FROM OXFORD TO PELAHATCHIE JUST LIKE I SAID I WOULD AND AM BEING CHARGED 25 FOR CLEANING WHEN I HAD TO CLEAN THE TRUCK MYSELF BEFORE I COULD USE IT AND NO MENTION OF THE FEW GALLONS OF GAS OVER WHAT WE WERE SUPPOSED TO LEAVE IN THE VEHICLE. I AM AT THIS POINT WANTING A FULL REFUND AND AT LEAST A IM SORRY FROM SOMEONE.Ryan W.
Location does not open until 9am despite having selected a pickup time earlier in the morning. Both 10' trucks that were available had significant maintenance errors (no ABS and a low tire) that had to be dealt with to get a truck that day. However, the staff member did offer a discount for the inconveniences.Callyn F.
This pickup location was great, HOWEVER, it was not the pickup location I reserved. I was supposed to pick up in Memphis TN. It was not until I arrived at my preferred location that I was told my pick location was changed to a location that was one and a half hours away! THIS IS NOT ACCEPTABLE! This will be the last time I use or recommend U-Haul.Richard P.
Helpful, efficient staff. Thanks!!!Joann C.
Customer did not leave a comment.Chris V.
Very professional courteous and friendly serviceDonald A.
Customer did not leave a comment.Rob K.
Customer did not leave a comment.Jenna B.
Customer did not leave a comment.Mark B.
Customer did not leave a comment.David W.
When a customer request a dolly then make sure that a dolly is at that location!. It was most inconvenient to have to locate them at another Uhaul locationAlbert N.
Customer did not leave a comment.GEORGE S.
Very helpful, friendly and courteous.Bill C.
Customer did not leave a comment.John M.
Oxford location personnel were very friendly and helpful. Notably, Apple Maps took me to the wrong location when I entered the facility address, but I called and was provided directions to the right place.Emily G.
Always so courteous and kind!Carolyn G.
Customer did not leave a comment.jordan K.
Customer did not leave a comment.Sam H.
Customer did not leave a comment.Michael R.
Customer did not leave a comment.Angelica M.
Customer did not leave a comment.Andreneka P.
Customer did not leave a comment.James I.
Customer did not leave a comment.Sandra M.
Make sure it is clean no glass in unitCurtis S.
Very helpful and they were willing to help with all that I needed... will recommend in the futurePaul R.
Customer did not leave a comment.Marvelle H.
Customer did not leave a comment.Jerry S.
Customer did not leave a comment.Jabari F.
Customer did not leave a comment.Derek M.
Customer did not leave a comment.Paul V.
No one was there but I spoke to the president who was helpful.Aaron B.
Nothing needs to be changed!!! Y'all have great customer service!urshalia J.
Very nice and were a pleasure to work with. They could not have made it any better.Richard H.
Great location and friendly associates. Quick and easy. Love it.David M.
An amazing contrast to my experience at A&B Mini Storage in Florence, MS and Big Boyz Toyz in Jackson, MS. Hometown Storage was great. Having A&B Mini Storage and Big Boyz Toyz represent U-Haul is great for your competition. About a month ago I did the same trailer rental through the Pearl, MS facility and that facility represented U-Haul very well. I would never go to the Big Boyz Toyz or A&B Mini Storage facilities ever again.Gene M.
Customer did not leave a comment.james B.
Customer did not leave a comment.Telisa M.
Customer did not leave a comment.Alan R.
Customer did not leave a comment.James A.
Customer did not leave a comment.Heather W.
The person at the uhaul was so nice and super friendlypat M.
Customer did not leave a comment.Daniel S.
I have used this location before and received the same fast, courteous service. I would recommend this location for UHaul rental.JOHNNY C.
To improve your service at my favorite location, please transfer them some equipment. I really enjoy working with the people at Hometown Storage. However, they usually have to beg and borrow from other Uhaul rental places to be able to get equipment for me. And, as far as your policy of having me rent from one location, get there, and find that the equipment is actually at another location is really bad customer service in my opinion. I like Uhaul, and really like the people at Hometown Storage. But, I may consider moving my business away from Uhaul if I keep getting the corporate runaround. The local people are great.charles W.
Customer did not leave a comment.Lance S.
Customer did not leave a comment.Karen W.
Customer did not leave a comment.Steven N.
You guys stressed me out a bit when you called the day before to say my pickup location moved 30 miles away from where I had reserved it a month before. They corrected it thankfullly and all was perfect. Thanks.Craig T.
Customer did not leave a comment.Brenda S.
Customer did not leave a comment.Jonathon B.
The personnel had me use a trailer that severely needed repair. The individual told me that a cut ratchet strap on the car hauler was not a problem. Also the brakes on the trailer did not function. I reported this to the drop off location. This trailer was a replacement for the trailer that was guaranteed for the day prior. I was told I would receive a $50 guarantee payment and have not. I tried calling Uhaul customer service and after a very lengthy hold I gave up. I tried initiating a chat session but after an hour long period in which there was no reply I gave up. Very disappointed and bothered by the service and risk I received!John M.
The representative needs to check over contracts to make sure the dates of use are correctly displayed.Darryl C.