Customer Reviews for Hooker Road Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Hooker Road Self Storage

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JACQUELINE L. on

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As I said before if you treat the customers the same way you treated me and there's no problems

Will B. on

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Customer did not leave a comment.

Scott G. on

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Customer did not leave a comment.

MATTIE W. on

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Better instructions on how to return on line

Robert Z. on

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Friendly help, Easy pick-up and return.

John S. on

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Customer did not leave a comment.

Derrick C. on

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Help us understand the enviromental fee. At least make sure it's listed or made known up front. It's only $4-$5 but it would be good to know that it's going to be something that we are responsible for. It may be for a good cause but it should be communicated as well.

Richard W on

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Had to reschedule. Management? Linda was very helpful.

Melissa K. on

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Trailer was clean and ready to go. However, in your instructions that come with the booking confirmation, it says if you need assistance connecting the trailer, a uhaul representative can help you. The woman at this location was very friendly, but did not know how to help me hook up the trailer. I am a woman who was by myself picking it up and I expected that someone would be there to connect it for me. I could not connect it by myself, so I had to leave and get someone to come back with me to pick it up.

Mattie H. on

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Cedric W. on

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Kelli S on

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Made is very easy for my daughter to move her stuff right in. Daughter reports that storage unit was clean and had ample space.

Robert W on

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Fast and helpful

ASHLEY P. on

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Becky H. on

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CRYSTAL H. on

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Mrs.Linda is the best

ANNE R. on

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Shelene S. on

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Donna P. on

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James F. on

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The cabin light never worked and the driver-side door was not properly set, but the truck and trailer worked well.

CLINTON H. on

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Customer did not leave a comment.

gladys s. on

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I don't know ,service was great ,truck was great had no problems ,truck ran great. Thanks for the great experience.

Ursula H on

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The storage manager was professional, nice and courteous . Would definitely recommend doing business with them

Christine H on

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Very friendly and professional.

Kristen B on

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friendly helpful staff, clean units

Amanda C on

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I ended up not using this storage due to location.

Sarah H on

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I didn`t end up using the self-storage unit, but did not have any trouble canceling.

Jermaine G on

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The website to reserve the storage unit was not clear. It let us book the unit to move in on a Saturday but no one was available to help us or even talk to us. Essentially we lost our $35 dollars.

Kathleen L on

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I made the reservation on line and no call was returned after message left. Although I had a reservation number the size unit I reserved was not available. Opted to go to another facility.

MIKE Y on

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The storage is average and the staff is very friendly.

Quentin B on

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CUSTOMER SERVICE REP HAD ME WAITING WILL HE DID PAPER WORK THEN ASSITED ME 28 MINS PRIOR TO THE UHAUL CLOSING FOR THE DAY. I AMVERY UNSATISFIED WITH THE LEVEL OF CUSTOMER SERVICE.

ROCHELLE S on

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I Arrived late, but Linda was still there wating on me. And it was much appreciated.

TILDA W on

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excellent service

TAMIKA P on

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I was very pleased with the customer service and they were very patient and attentive.

Kathryn B on

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Great service and good facility.

Deborah C on

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lock on door is kind of rusty