My experience was quick and easy and and the lady in the office was very politeJennifer G.
Customer Reviews for Hooker Road Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
If a vehicle is returned after the place is Ã§losed. Check in should be completed by the receiver the next business day. I was told to just place the keyes in the drop box and go home. Returned truck earlier and was told by the person in charged we had to check it in, even if we turned it in after the place was closed. Need some clarification about that.janet M.
It is unfair to the consumer to pay rental charges upfront AND on return of the vehicle. I'm still waiting for my money to be returned to my card. Moving is already expensive and this is an unnecessarily expensive charge.Stephanie B.
Customer did not leave a comment.Felicia W.
Make sure your system is up and running properly.Velva S.
Customer did not leave a comment.Jeffrey M.
Customer did not leave a comment.Alexander P.
Customer did not leave a comment.jerry M.
Self check out is great.Anthony D.
I tried to pick up at 8:00 am and location was not opened plus app was not working to have me pick up truck. I needed to wait 1 hourRobert B.
Customer did not leave a comment.sheila C.
Customer did not leave a comment.Kenneth T.
The storage unit was difficult to open and close. Staff were helpful.Grace G. | Reservation
Customer did not leave a comment.russell A.
Great service by the staff. Only con is Uhaul will charge your card for daily rental at the time of pick up AND again when you return THEN credit funds back 3-5 business days later. The corporation should be clear with local offices that it is NOT a hold but a double charge. The staff at this location was excellent!!!!easther H.
Supply straps n dollieBrenda H.
Linda actually came in after hours to accommodate my late afternoon arrival. It was overall a good experience.FRED K.
Customer did not leave a comment.JOEL B.
Very friendly and helpful lady working at desk.Laquisha W.
Customer did not leave a comment.Greg D.
Customer did not leave a comment.Jason S.
Customer did not leave a comment.Audrey C.
Customer did not leave a comment.Brett H.
Customer did not leave a comment.Marvin S.
Super accommodating and professional!Julie S.
Customer did not leave a comment.regina G.
Linda was awesomeEdward H.
Customer did not leave a comment.Larry J.
Customer did not leave a comment.Kristen S.
Customer did not leave a comment.Patrick J.
Customer did not leave a comment.Dennese T.
Nice U-Haul Truck, new, clean and drove well. Pickup and Dropoff point (Eastern Carolina Storage, Greenville, NC) is a nice operation and has Great friendly management. I was very impressed and happy with the entire move.william M.
Have longer hours on SaturdayERIC C.
As I said before if you treat the customers the same way you treated me and there's no problemsJACQUELINE L.
Customer did not leave a comment.Will B.
Customer did not leave a comment.Scott G.
Better instructions on how to return on lineMATTIE W.
Friendly help, Easy pick-up and return.Robert Z.
Customer did not leave a comment.John S.
Help us understand the enviromental fee. At least make sure it's listed or made known up front. It's only $4-$5 but it would be good to know that it's going to be something that we are responsible for. It may be for a good cause but it should be communicated as well.Derrick C.
Trailer was clean and ready to go. However, in your instructions that come with the booking confirmation, it says if you need assistance connecting the trailer, a uhaul representative can help you. The woman at this location was very friendly, but did not know how to help me hook up the trailer. I am a woman who was by myself picking it up and I expected that someone would be there to connect it for me. I could not connect it by myself, so I had to leave and get someone to come back with me to pick it up.Melissa K.
Customer did not leave a comment.Mattie H.
Customer did not leave a comment.Cedric W.
Customer did not leave a comment.ASHLEY P.
Customer did not leave a comment.Becky H.
Mrs.Linda is the bestCRYSTAL H.
Customer did not leave a comment.ANNE R.
Customer did not leave a comment.Shelene S.
Customer did not leave a comment.Donna P.
The cabin light never worked and the driver-side door was not properly set, but the truck and trailer worked well.James F.
Customer did not leave a comment.CLINTON H.
I don't know ,service was great ,truck was great had no problems ,truck ran great. Thanks for the great experience.gladys S.
Customer did not leave a comment.ray D.
My card was charged twice apose to one charge n one refundKinsey R.
Customer did not leave a comment.jacob S.
Open during Hurricane Matthew. very helpful on returning truck.Frank B.
Uhaul online doesn't tell you all details about the different placesUrsula H.
Customer did not leave a comment.Chris W.
Customer did not leave a comment.Stacey M.
I do not know of anything. Linda Carter was very nice and friendly as always.ANNE R.
one of your customers, David House, used my e-mail address instead of his own, please remove MY email address from his contract.. his name is David House 2649 Macgregor Downs Rd-C in Greenville,NC 27834 he used my e-mail address of firstname.lastname@example.org and that is not his e-mail address, please remove my e-mail address and do not contact this address again.DAVID H.
Customer did not leave a comment.Kelley L.
Customer did not leave a comment.elvin R.
Customer did not leave a comment.glenda L.
Customer did not leave a comment.JAMES E.
Customer did not leave a comment.nicole H.
Customer did not leave a comment.Jeff S.
Customer did not leave a comment.LORETTA G.
Staff was very professional and helpful.James S.
Customer did not leave a comment.MARCUS H.
Maybe remove that giant cardboard sign from the windshield.AMBER W.
All things associated with this rental were very good and satisfying. Experience no problems whatsoever. Very pleased with my first U-Haul rental Thanks. My only "complaint" is that U-Haul does not allow vehicles with rag tops to be towed or trailered by their equipment. This was not mentioned anywhere on the website nor was this asked when I contacted U-Haul on the phone for rental verification. We got our Jeep shipped back home using an auto shipping company but we had to leave before they arrived for pick-up but fortunately the Jeep was delivered. Please be specific on unallowable issues such as this so that your customers won't have a "surprise" at the last minute.Jaime L.
Customer did not leave a comment.Brian A.
Customer did not leave a comment.latonya A.
Customer did not leave a comment.GRANT W.
The service was great. I would use them again.Oshonda K.
Your computer, the staff was Good, but your computer system was messing up. She was kind, and patient.Lenora B.
Customer did not leave a comment.UC C.
Customer did not leave a comment.ARCOF N.
The needed ordered items were not all available so we had to go to a second uhaul location to pick up the correct dolly.Amy V.
Customer did not leave a comment.justin T.
Customer did not leave a comment.PAUL E.
excellent overall.genevieve L.
Everything went smoothlyDORI W.
Customer did not leave a comment.RUSSELL C.
Customer did not leave a comment.Dini T.
Very friendly and helpfulRachel J.
Service your vehicles. We had a breakdown and when the mechanic checked oil, it was severely low and black as tar. Corrosion caused breakdown.MICHELLE W.
Customer did not leave a comment.STARLA K.
Customer did not leave a comment.Shannon K.
I had a great experience with the rental and staff.pamela R.
Very professional and knowledgeable staff. Checked everything over to ensure safety.JOHN K.
Customer did not leave a comment.Heather M.
Customer did not leave a comment.TRANG T.
Customer did not leave a comment.TAMELA B.
I picked up a auto transport here that had problems and was told that everything would be ok. I later had to call roadside assistance and the trainer was deemed undriveable.DUSTY B.
Customer did not leave a comment.QWANNA D.
I had a problem with my rental and the manager was very sweet and handled my issue with a smile and made the correction in a professional manner. Thanks U Haul!LINDA G.
Customer did not leave a comment.TYLER S.
Customer did not leave a comment.james B.