Customer Reviews for Houston Storage
(U-Haul Neighborhood Dealer)

300 reviews

3035 W 5th St   Houston, BC V0J1Z0

(250) 845-3095

Location Hours

  • Mon-Sat: 10 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(250) 845-3095

3035 W 5th St
Houston, BC V0J1Z0

Services at this Location:

Location Hours

  • Mon-Sat: 10 am - 4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Sherry K. 
Rating:
5.0

Customer did not leave a comment.

Steven F. 
Rating:
3.0

Customer did not leave a comment.

HUNTER Z. 
Rating:
5.0

Customer did not leave a comment.

JEAN W. 
Rating:
5.0

Customer did not leave a comment.

Chris G. 
Rating:
3.0

I would have given this location a higher rate if the manager had been been respectful and not talked down to me like a child. I now know why this location has such poor ratings.

Mark M. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Upon drop off in Lethbridge we noticed the trailer we used to haul my vehicle had been damaged for our whole trip. The rear axle was Completely removed and the leaf spring busted. Thankfully we completed our 1700km journey without issue but we wished this would have been caught before we departed. Bob at Huston storage was excellent and super helpful! We were however very disappointed to have to drive over 300km to pick up our uhaul.

Mila G. 
Rating:
5.0

Customer did not leave a comment.

Sherry K. 
Rating:
5.0

i love dealing with you guys and this location we do quite alot of business with uhaul and the crew here in Houston is absolutely fantastic!!! highly recommended!

Zachariah B. 
Rating:
3.0

The trailer door has a loose hinge so we needed to lift the door to make the latch engage. The staff was great and helped us hook the trailer. He was friendly and efficient. The site is easy to get in and out of but there was no option for trailer size so we had to just rent the one available trailer size.

Dana M. 
Rating:
5.0

Customer did not leave a comment.

Derek D. 
Rating:
5.0

Customer did not leave a comment.

Brendan S. 
Rating:
5.0

The service was excellent!

Nelia V. 
Rating:
2.0

Did not get the size of trailer requested even though it was supposed to be reserved, and was not notified in any way prior to pickup.

David G. 
Rating:
5.0

Customer did not leave a comment.

sheridan M. 
Rating:
1.0

I have been massively overcharged. Did not ask for coverage but was charged. Have been charged for 4 days when I only had for 2 days, then added 1 day. Now you have charged my card this incorrect amount which I was not expecting and no I have an NSF of $45 on my account from my bank.

Mark R. 
Rating:
5.0

The lady that I spoke with on the phone was very helpful, and did her best to ensure we were able to get a truck we needed. When we picked up the Uhaul, the gentleman was more than helpful as well. Great service.

Joshua H. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
1.0

The people running this location provided really bad/no service. No instructions on how to get the keys to the truck. I was on the phone with customer service for about an hour, and they were able to help. Houston BC people not a beep. I left Numerouos voice messages and they never replied. I let the operator know I would be using the vehicle thru July 2, but on july 1 I get a call from Houston BC saying they needed the truck. What gives? When I let the lady know I was very dissatisfied with the service she said, "well I don't have my phone glued to my hand after hours". Moving is already a stressfull experience, so adding grief to the whole process,as was the case with the service or lack thereof provided by the Houston BC location, was completely unnecessary. I am a local resident of Northern BC, that is why I chose to support the Houston location. In retrospect it was a mistake. I suggest U-Haul re-evaluates keeping this location in operation, or at the very least train the people on how to run the operation properly.

Xavier P. 
Rating:
5.0

Customer did not leave a comment.

MACK M. 
Rating:
5.0

Customer did not leave a comment.

Timothy M. 
Rating:
5.0

Customer did not leave a comment.

CHUCK T. 
Rating:
5.0

Customer did not leave a comment.

Kenneth R. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY A. 
Rating:
5.0

Customer did not leave a comment.

Cam S. 
Rating:
2.0

Make sure that you take pictures of the equipment prior to rental and prior to return so they cannot claim and charge you 'equipment cleaning' fees out of tour deposit. I feel like Ive been stolen from. The truck was much cleaner when I dropped it off than when I picked it up. Because it's $25, its hardly worth arguing about. But added up, customer after customer, someone is stealing. Id like to see proof of their claims and how much cleaning is actually done on the vehicle, if anything at all.

kristen J. 
Rating:
1.0

I reserved a 6x12 trailer two weeks before a move that would include a 19 hour drive. The day before I was to pick up my trailer and pack up, I was informed there were no enclosed trailers available. I had to leave my last day of work 4 hours early to drive a 6 hour round trip just to pick up a 5x8 trailer (that was far too small and under the weight rating I required) because it was the only one available. This mistake completely screwed up my moving plans as I had a large toolbox to move, and I really screwed over my coworkers and boss by having to leave early on my last day of work. In addition, I had to get rid of my couch, bed, and several other appliances and furniture at the last minute just to be able to make it to my destination in my time frame. Extremely disappointed with my experience, and will not be using U-Haul for my next move. I will also be cautioning everyone against using U-Haul in the future.

Jessica W. 
Rating:
3.0

Customer did not leave a comment.

Rory K. 
Rating:
5.0

the entrance to the lot was unclear. OK for us as we were picking up a trailer. Could have gotten boxed in with a trailer.

Bruce Y. 
Rating:
5.0

Customer did not leave a comment.

Karen G. 
Rating:
5.0

Customer did not leave a comment.

Elaine H. 
Rating:
5.0

Top notch service

James S. 
Rating:
5.0

Customer did not leave a comment.

TYLER N. 
Rating:
3.0

Customer did not leave a comment.

WILLIAM A. 
Rating:
5.0

Customer did not leave a comment.

Andy B. 
Rating:
5.0

Nothing, this location was amazing 😊😊😊 very helpful, and will be returning!!

Coy M. 
Rating:
4.0

Customer did not leave a comment.

Bill B. 
Rating:
5.0

Customer did not leave a comment.

Karl M. 
Rating:
5.0

Customer did not leave a comment.

HOuston S. 
Rating:
4.0

Customer did not leave a comment.

dusytin K. 
Rating:
5.0

very good management was pleasant to deal with

Ray M. 
Rating:
5.0

Customer did not leave a comment.

Lacey G. 
Rating:
4.0

When you pre book for a 26ft you should get one. I never got to move all of our things. The dispatch center phoned and had a 20 ft with 5x8 trailer. Not near enough capacity for what we needed to load. Lady in Houston was helpful in trying to guide to get another truck. No success.

STUART M. 
Rating:
4.0

Customer did not leave a comment.

Rodney P. 
Rating:
3.0

Customer did not leave a comment.

RODNEY P. 
Rating:
3.0

Customer did not leave a comment.

Brent F. 
Rating:
5.0

Customer did not leave a comment.

Houston S. 
Rating:
1.0

ita all bullshit n lies.. dnt listen to what u want or where your going..The bill will be bigger .way bigger when u return it.They act like they givn u a steal of a deal n charge way more when u bringnit bk..THUMBS DOWN

BRANDILYN C. 
Rating:
5.0

Customer did not leave a comment.

Caitlin R. 
Rating:
3.0

The problem is with Uhaul corporate. You cannot promise a rental and then the day before switch it. I had booked a 26 moving truck then the day before my move i was told id get a 20 foot truck. This is not acceptable. I will never rent from uhaul again. I will tell everyone i know to never tent from uhaul again.

Wade B. 
Rating:
5.0

Customer did not leave a comment.

Duncan L. 
Rating:
5.0

My initial request was for equipment in Prince George. Having to haul the trailer from Houston was an unexpected expense not compensated for.

Philip J. 
Rating:
5.0

Customer did not leave a comment.

Houston S. 
Rating:
5.0

The equipment was clean. My only issue is the wipers that are to the point they're a hazard, and the tires are absolutely not sufficient for winter driving.

Kevin F. 
Rating:
5.0

Customer did not leave a comment.

Kelsey G. 
Rating:
5.0

Customer did not leave a comment.

William E. 
Rating:
5.0

The vehicle wasn't winterized - it had summer window washer fluid, and the tires were all at 60lbs rather than 90lbs, so I lost half a day trying to get them filled. And the passenger wiper was Badly torn and frayed

Martin H. 
Rating:
4.0

Good people very helpful I would recommend them

Michael S. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
1.0

What a joke! Houston rented us a veichle that wasn't even supposed to leave northern BC. We tried to tell UHaul we were going to keep the truck for longer than 4 days numerous times. After four days we kept getting calls about why hadn't we returned the truck. When we returned the truck to Victoria BC the manager tried to blame my Mom for a truck leaving northern BC when it wasn't supposed to. Houston guy hadn't recorded the mileage when we left so they had no idea how to make out a proper bill. Victoria guy assured us that our credit card had not been billed for anything yet and wouldn't be until the situation had been figured out. Days later credit card statement came and we Had been billed a week earlier. Victoria guy kept blaming Houston guy, and as Uhaul is comprised of independent franchisees I get it. But Victoria guy wasn't able to comprehend my point that all uhaul contractors are on the same team. So Gary's mistakes in Houston are going to fall to Victoria guy to resolve. Not my 75 yr old Mother. Absolutely useless. I did push ups in Uhaul while uselessness ensued do I didn't lose it and yell at useless Victoria manager. VERY FRUSTRATING

MICHAEL W. 
Rating:
4.0

uHaul charges to much for 1 way use

Brianna V. 
Rating:
5.0

Customer did not leave a comment.

Warren L. 
Rating:
3.0

Customer did not leave a comment.

DRACY H. 
Rating:
3.0

Remember to prepare the dolly

Tyler F. 
Rating:
3.0

I found it hard to drop my rental off due to the paperwork given to me wasted an entire day for me

john M. 
Rating:
3.0

No one is at the store at 930am when I drop the trailer off. I called the number and I have asked to leave it there.

DOUG L. 
Rating:
4.0

Houston location is always the best customer service n I recommend them to anyone

Mary-Ann P. 
Rating:
5.0

The agent in Houston was very friendly and helpful.

Colleen T. 
Rating:
2.0

Customer did not leave a comment.

tamara T. 
Rating:
5.0

Customer did not leave a comment.

Martin H. 
Rating:
5.0

I was not aware that the Icefields Hwy (Hwy 93) in Alberta is permanently closed to larger non-pleasure vehicles and had to add a 800 km, 2 day detour [with 20ft U-Haul moving van +trailer] to an already difficult 1000 km move from Smithers BC to Golden BC. Had I known at the outset, I could have taken a much easier route and saved a lot of time and money (and stress).

Ted P. 
Rating:
1.0

U-Haul, no complain with the company but the place where I picked up the truck Houston B.C.! Yes, I feel very cheated. I was told the tank was full, trusted it went on my way. Arriving in Smithers B.C. some 65km further I noticed that the tank was 1/2 full, I called him asking if it was normal, he was wishy washy on his answer about how much the truck consumed. I gas up the next morning and put 70+ liters! horrified as I had 350km to do, over a 100Cad$. But at Kitwanga over 100km away I only put some 20liters, then Terrace around 15 and finally filled it up in Prince Rupert about only 45Cad$ For looking at the cost elsewhere to do the short trip from Houston perhaps 17$ would have done not 100Cad$ plus. How to improve service!!!! Close that location

Francis V. 
Rating:
5.0

Customer did not leave a comment.

Marcus V. 
Rating:
5.0

Customer did not leave a comment.

Rory H. 
Rating:
5.0

Customer did not leave a comment.

DAN F. 
Rating:
5.0

Customer did not leave a comment.

johnstone M. 
Rating:
4.0

Fella was very helpful great job

Mark B. 
Rating:
1.0

I know uhaul is based out of the U.S. but it should list what is actually available at the Canadian locations, as I booked a trailer that was listed as available online and (thankfully I called the location ahead of time) found out was neither available nor was I confirmed at the location I booked. Then after picking up the trailer at a different location, my reservation was listed for 2 days when it was supposed to be for 4 days.

caitlin G. 
Rating:
5.0

Customer did not leave a comment.

SUSAN L. 
Rating:
5.0

Customer did not leave a comment.

Susan L. 
Rating:
5.0

Customer did not leave a comment.

Sarah D. 
Rating:
5.0

All was great

Cam M. 
Rating:
2.0

Customer did not leave a comment.

james S. 
Rating:
1.0

The UHaul was booked for Terrace 2 weeks in advance yet we had to make arrangements at great expense to drive 3 hours to Houston to pick it up - totally unacceptable!!

Kirk U. 
Rating:
1.0

I reserved a trailer a month in advance. I phoned the uhaul when I drove by two days before the my moving date and my trailer was not in the lot. The representative had no knowledge of my reservation and I called the 1800 number. That is when I was told that my trailer would not be at the agreed location.... I did not receive notification.... I had to initiate the communication. In the end, I had to drive an extra 250 km to pick up a trailer elsewhere. It caused me to miss an extra day of work, cost me money for a babysitter and wasted almost $100 in gas. Then the trailer leaked and my furniture and personal items were waterlogged and ruined. I was treated like my frustrations were unimportant and the staff literally told me I was in the wrong in both situations. I have used uhaul in the past and been happy but after this experience, I will never use it again and I will tell others about my experience so they do not have the same misfortune. If uhaul had shown concern for my losses and made reasonable attempts to make amends things may have been different but I do not appreciate being treated with such blatant disrespect.

Tara H. 
Rating:
3.0

The entire experience with uhaul was horrible. It took several hours to book the uhaul, as I as booking it for work they gave me a very hard time when I asked if they could provide me with an estimate. Then when I arrived to pick up the van there was technical difficulties. Finally I go the van. Then when I went to return it they sent me confirmation that the cost was $0.00 so I called to see what was happening. The put me on hold for half an hour and I am still waiting on hold...... aweful experience!!

Fiona Y. 
Rating:
4.0

Customer did not leave a comment.

Joe D. 
Rating:
5.0

Customer did not leave a comment.

Erik J. 
Rating:
5.0

Customer did not leave a comment.

Timothy H. 
Rating:
5.0

Great customer care.

JOSEPH T. 
Rating:
3.0

How about comparible pricing? It cost me $230 to get from Nelson to Houston, and over $1000 ti get from Houston to Fernie. I will never give U-Haul any of my money again, and don't buy the bullshit supply and demand argument for that amount of increase. The only thing that will stip me from loudly shit talking u-haul to anyone considering it is getting a large chunk of my money back.

Mariana C. 
Rating:
5.0

Customer did not leave a comment.

Ken R. 
Rating:
5.0

Houston storage and uphaul rental b.c. Canada do need a better and faster computer and internet. thank you

Serge P. 
Rating:
3.0

Customer did not leave a comment.

paul G. 
Rating:
3.0

Customer did not leave a comment.

Charles C. 
Rating:
4.0

spare tires are needed on location as a courtesy part of the rental package

Lucelia G. 
Rating:
5.0

Excellent service! Kind and understanding management. I would change nothing.

Eric T. 
Rating:
5.0

Customer did not leave a comment.

Sherry M. 
Rating:
5.0

Customer did not leave a comment.

Emil S. 
No reviews have been submitted for this location.

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