I was charged for the extra hours because the instructions were not clear on how to return the truck ! So I came back passed my return time because no one was there.Tramegan J.
Customer Reviews for Huntsville Lock Storage NW LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Charles R.
I deal with U Haul in Fort Smith, Arkansas, where I live. Rose is very pleasant to deal with there. But we were out of town and broke down in Madison. We had the most ridiculous experience of ANY business I've ever seen. I made the reservation for Madison Avenue, which was nearest the room my employees were in. They didn't have the larger truck I needed so they said pick up would be at this storage place about 8 miles up the road. The first problem hit when I was told I couldn't prepay them. (My men didn't have money on them to pay at pick up.) They did figure up the total. I called my bank and approved the out of state transaction for the amount she gave me. Called 1800GOUHAUL, as instructed. What a joke! Waited 25 minutes to get an answer. Meanwhile, my HOURLY employees are sitting at the storage place and NO ONE IS THERE to let them in!!!!! The man on the phone couldn't find my reservation, first of all. Then he created one and said my card wouldn't go through. I had to HANG UP and call the bank again! The bank insisted it would. He had to be doing something wrong. So, I wait ANOTHER 25 minutes to get through, while my men are STILL waiting for someone to show up. Turns out that the man was trying to charge more than approved! So this lady said she got it paid and all they have to do is go pick up the truck. We asked for a confirmation #. She said she'd email one. Maintenance man shows up to release the truck. But, it's NOT showing paid! And no confirmation email ever came! So my men are still sitting around on the clock while I make my 3rd call. This time it was 35 minutes to get through! We were passed off 3 times until we finally got a kind woman who did want to help. The 2nd transaction didn't complete because they tried adding $100 deposit that no one told us about! She stayed on the phone with us until we had proof that it went through, which was over an hour.Tina C.
Location had no record of the rental. When shown proof of rental refused to call Uhaul to figure it out and said that was my job. When worked out the truck was in a different site owned by this storage company so I had to get an additional uber to take the key there and pick I up.Joey C.
Customer did not leave a comment.SHELIA S.
Customer did not leave a comment.Charlotte R.
Customer did not leave a comment.darrell C.
Customer did not leave a comment.Lewis B.
This is the person who set us up with a second separate rental 25 miles away from this location. we ended up wasting two hours or more trying to pick up both items. They couldn't give us directions to their location, and then after picking up a rental called us to tell us that they were concerned that they didn't set it up right and could we come back . Yea...scary and not helpful at all!!Patricia R.
Customer did not leave a comment.melissa C.
Our truck was not properly loaded with the equipment we had ordered and since it is just a pick up location, we had to travel to two different locations to pick up the items that were missing which put us very behind schedule. It was incredibly frustrating.Blaine L.
Customer did not leave a comment.mel H.
Customer did not leave a comment.David T.
The girl who help us was so sweet and helpful.charlie F.
I loved this place. The woman who helped me was so kind and made renting so much easierHERMAN RAE T.
I was told the owner would be on site to give me a key but could not get ahold of him for over an hour and half went to a different uhaul and they had to assist me with the process. Tried to call uhaul for 2 hrs could not get through. Nightmare.Eric O.
Customer did not leave a comment.Christopher N.
The manager/ lady working that day was very professional, pleasant, down to earth. She did a great job showing how the equipments workSam H.
The customer service rep was prompt, nice and very helpful.tabitha H.
The representative was friendly and knowledgeable. She helped me out a lot! I would definitely recommend this location.Kristian B.
Customer service was extremely helpful and answered all of our questions! Even went as far as to search nearby drop off location to try and save us money! I would recommend anyone renting a U-haul or in need of a storage building in the Huntsville Alabama area to go to Huntsville Lock Storage they are wonderful peoplejames D.
It was in a location behind a carwash with no one present and no visible signs. I was very worried about just leaving it behind a carwash.monica W.