We dropped truck off 1 day early on Saturday place was closed at 4pm. Dropped keys in slot. We received phone call Thursday we had not returned truck. I called and never heard back. I personally drove to the location and there sat the truck.Patricia M.
Customer Reviews for I75 Business Park & Self Storage Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.TONI W.
Cracked windshield . Changes 25.00 cleaning fee for maybe 3 clothes hanger left . FYI returned truck with half tank of fuel when picked up truck at 3/4 of fuel . No courtesyAnita W.
Both of the employees were excellentERIK H.
Customer did not leave a comment.Celso C.
Customer did not leave a comment.JENNIFER S.
Customer did not leave a comment.roger E.
Customer did not leave a comment.roger E.
Customer did not leave a comment.ULYSSES R.
Customer did not leave a comment.PHILIP M.
Customer did not leave a comment.Jonathan L.
Customer did not leave a comment.Bobby J.
Customer did not leave a comment.CARLOS G.
Excellent attentive efficient customer servicePenny H.
The experience was intuitive and good overall. I have only a couple of minor suggestions: 1) This location needs to verify that their phone number listed on Google Maps is still intact. I tried calling it twice during open hours, but it only rang with no one answering. 2) I think the process of the initial inspection of the equipment could use some more clarity. The pictures of the equipment online were too low quality to discern where actual prior damages had occurred (i.e. I could not see the Xs marked in the picture of the vehicle). It might be useful to have, for example, an interactive diagram of the vehicle that shows where the Xs are, and the user can mark the location of previously unidentified Xs. Altogether, though, the experience of making the reservation and picking up the rental was intuitive. I did not use the mobile app so can't comment on it. Thanks for the rental!Joshua M.
Customer did not leave a comment.TREVOR H.
Customer did not leave a comment.Timothy N.
Customer did not leave a comment.JULIETTE R.
The manager was overwhelmed and gave me s truck that had a dirty driver cabin. When I asked if she would clean it she said that she would blow it out. With COVID-19 we should have sanitized the vehicle.Cedrick M.
Great experience!JONATHAN S.
Customer did not leave a comment.David E.
Customer did not leave a comment.Travis H.
Customer did not leave a comment.Daniel P.
Customer did not leave a comment.Yan X.
Customer did not leave a comment.Rick T.
Very friendly and amazing g customer service!!!Maylene J.
Best experience I've ever had with Uhaul, hands down.JOSHUA B.
Contactless pickup was a headacheGrisel D.
Customer did not leave a comment.Richard R.
Customer did not leave a comment.john M.
This location was excellent, friendly, and fast. Easy drop off and no hassle!FRANKIE V.
Customer did not leave a comment.Brandon C.
Customer did not leave a comment.Rob G.
Customer did not leave a comment.Diana F.
Customer did not leave a comment.Joseph T.
Top notch staff with great customer service. Very professional yet warm and friendly.Pamela S.
The drop off location was not a location for u haulsJordan W.
Customer did not leave a comment.REBECCA T.
Customer did not leave a comment.Nicholas S.
The service at point of sale was excellent. The truck itself was in very poor shape with a broken mirror, loose steering and in badly need of mechanical workWilliam D.
Customer did not leave a comment.thomas K.
Customer did not leave a comment.Courtney M.
Customer did not leave a comment.Nicholas D.
Customer did not leave a comment.wanda T.
Great location. Truck in poor shape. Still ran with no major issues. A/C anemicDesmond F.
Everything was very well organized and ran very smoothly. Thank youDenise C.
Computers were down during pickup and I did not receive a contract. Also, the cables on the rear door were broken. Upon return, I was charge additional fuel based on an amount shown on a contract I never received even though I placed fuel in the truck back to gauge where it was when I picked it upSteve R.
Customer did not leave a comment.Antoinette K.
Customer did not leave a comment.Susan H.
Customer did not leave a comment.Jenisha P.
Of special concern to us is the fact that shortly after providing our contact information to U-Haul, in regards to our rental, we began receiving unwanted e-mails from various "spam" sites. We cannot be 100% sure our rental from U-Haul was related to this issue. If not, it sure is a coincidence. It would be very much appreciated if you would please remove our contact information from ALL of your customer lists!!!!!!!Gary W.
Customer did not leave a comment.EUGENE H.
Very accommodating, friendly and knowledgeable.Gena B.
Carol was super helpful and we needed this at the last minute and she made it happenVictor T.
Customer did not leave a comment.George L.
Customer did not leave a comment.Gail A.
Drop off was a breeze!Phyllis S.
Awesome servicePeter N.
Carol the service manager there was extremely pleasant and helpful. I give her 10 stars ??!Beatrice R.
Friendly service.Bob R.
Service was very pleasant.Very good Customer Service. The truck didn't drive well,even with the Haul/tow engaged or disengaged. The truck wasn't the usual standard of uhaulValerie N.
They did exactly what wss expected of them and were kind.Chris R.
Some small issues with the truck but great service overallMichael S.
Carol, the manager was very friendly and incredibly helpful.RALPH E.
Customer did not leave a comment.Jason H.
Great customer service!Greg W.
Not sure how to improve my experience it was pretty much seamless! However, I would love to give Kudos to the young lady who handled my transaction, she was amazing!Mike C.
Be helpful make suggestions as to what equipment would be appropriate for the taskRandall H.
This uHaul location is small, but their attention to customer's needs are top notch. Everyone was extremely friendly and helpful. If I need to rent a truck again, I'm definitely coming back here.Morgan R.
Customer did not leave a comment.Paul M.
Customer did not leave a comment.Paul M.
Customer did not leave a comment.Erik E.
Customer service was top notch!!! Will be using this location moreJOSEPHUS J.
We have had an excellent experience with I75 Business Park and Self Storage, both as renters of storage units and renting UHaul trucks and supplies. Service is always excellent, and Carol makes everything easy to deal with.Curtis F.
This was the dropoff I had originally selected when I made my reservation but uhual decided to change that as well. I still went to this location because the staff is very friendly and understanding. Would recommend renting from them solely based on the staff at this locationJonathan M.
Quick, friendly, efficient service.JOHN N.
Headlight was out, A/C didn't work, got pulled over for headlight and UHAUL did not care.Adam S.
Customer did not leave a comment.Otmara R.
needs better signs . very hard to find and park.stephen H.
Natasha was very professional and made the return process very smooth.Michael S.
Customer did not leave a comment.janell F.
Customer did not leave a comment.Laurence S.
Customer did not leave a comment.Bridget B.
Customer did not leave a comment.Naim M.
Customer did not leave a comment.Paul H.
Honestly I wish I had chosen this location for storage as well. We originally went with Enterprise but it became a hassle. We scrapped that idea and went with uhaul. The woman who checked us out was lovely, I think she runs that location. Everything was simple, and handled efficiently. The whole experience was fantastic!Robert B.
i reserved a 10' truck and got a larger one which cost me more money in gas. not sure why. also i had to clean the truck cab from previous renter. the windshield has a crack/hole in it which was there when i picked up truck.JOHN B.
Customer did not leave a comment.valerie P.
Personable service. Manager Carol was very helpful and cordial.JOHN N.
The storage company accomodated my needs to rent more space to store my household goods. Thank you so very much.sheila A.
Customer did not leave a comment.Taneka V.
These are really good people who are efficient and know what they are doing. A real pleasure to work with them.Holger G.
Clerk was very nice but the rental arrangement was not as smooth as at a uhaul store. Only 1 truck available...no dollies or boxes available.Shelly P.
Customer did not leave a comment.KALETHA V.
Customer did not leave a comment.Francine G.
For you to make sure you all have all the equipment in the truckdebra S.
Manager Natasha Kinney was amazing, helpful and very respectful. I would recommend this location to friends!!ANGEL C.
Terry at the office desk was professional & courteous.David F.
Customer did not leave a comment.Carlos I.
The customer service was great, but the truck was not well-maintained. It felt like it had trouble switching gears, and it was difficult to drive over 40 miles per hour. It said air was low in one of the tires. Both the problems would affect gas mileage. I was really concerned it would break down in the short amount of time I used it.JANET W.