Customer Reviews for I75 Business Park & Self Storage
(U-Haul Neighborhood Dealer)

313 reviews

4500 SW 41st Blvd   Gainesville, FL 32608

(352) 528-6900

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(352) 528-6900

4500 SW 41st Blvd
Gainesville, FL 32608

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Qian L. 
Rating:
5.0

Customer did not leave a comment.

Chad S. 
Rating:
4.0

Maybe stock a few more furniture pads, other than that a nice location.

Edgar B. 
Rating:
5.0

Great customer service: Chris was friendly, professional, thoughtful, informative, attentive and easy going. The office was clean, inviting and secure. The truck was clean, well maintained, and issue free. Easily the best experience I have ever had renting a truck, I would drive further or out of my way to deal with this staff and location (I-75 Business Park and Self Storage 4500 SW 41st Blvd Gainesville, Florida. 32608)

Jason M. 
Rating:
5.0

Customer did not leave a comment.

Luis C. 
Rating:
5.0

Customer did not leave a comment.

Rosa M. 
Rating:
5.0

Customer did not leave a comment.

Su-Min O. 
Rating:
3.0

Customer did not leave a comment.

Carlos M. 
Rating:
3.0

See above

Susan C. 
Rating:
5.0

Chris was awesome. Professional Thorough. Efficient

Wayne A. 
Rating:
5.0

Customer did not leave a comment.

Janae P. 
Rating:
5.0

Customer did not leave a comment.

regina R. 
Rating:
4.0

Customer did not leave a comment.

Curtis G. 
Rating:
5.0

Customer did not leave a comment.

Alex W. 
Rating:
4.0

Overall experience was terrible. My first reservation was not there and I had to be sent to the is location. I couldn't use the 24-7 service on my cell phone like it said so I had to download the app. I was on a time crunch and this entire process made me late.

Chris T. 
Rating:
3.0

Location was very dark after hours. I had trouble with dropping off truck to return truck online. 40 min wait on 800 number and no one at location answered. Left truck after walking around in the pitch dark, getting eaten by A Lot of inscects, and dropped keys, and took pics everywhere but Could not return truck until morning when someone was at office.

Geeta W. 
Rating:
5.0

Customer did not leave a comment.

manuel C. 
Rating:
5.0

I reserved a truck and a dolly at the location down the road. I get there and they tell me they have nothing for me. Its completely unprofessional and I will tell anyone that needs a moving truck to pick a different company. Thankfully the lady at this new location went above and beyond to help me.

Franco M. 
Rating:
4.0

Customer did not leave a comment.

Thomas H. 
Rating:
2.0

Charged me for returning late, when I returned well before it was needed to be dropped off.

Elizabeth P. 
Rating:
5.0

Customer did not leave a comment.

Christie M. 
Rating:
5.0

Customer did not leave a comment.

ALAN S. 
Rating:
3.0

Customer did not leave a comment.

ALEJANDRO J. 
Rating:
4.0

Customer did not leave a comment.

Grant C. 
Rating:
4.0

Customer did not leave a comment.

Leonard K. 
Rating:
5.0

Customer did not leave a comment.

Trey A. 
Rating:
5.0

Great customer service during a stressful moving experience.

Katrice M. 
Rating:
5.0

Both people there were very friendly and helpful and very easy to talk to. Very happy.

Santos E. 
Rating:
5.0

My Uhaul brakes was bad, I had to pump them before coming to a complete stop. The truck itself shook the entire time, the engine light was and stayed on. Other than that, it was safe, successful move. Thanks

Michelle L. 
Rating:
5.0

People were very helpful and Knowledgeable

KREIG F. 
Rating:
5.0

The truck was clean however it did break down on us. There was a coolant leak and the truck overheated and could not be fixed. We were able to get a different truck the next morning. Except for the truck issues, we had great service and easily got the help we needed

Christine B. 
Rating:
5.0

Customer did not leave a comment.

Allison O. 
Rating:
4.0

Customer did not leave a comment.

Juan C. 
Rating:
5.0

Customer did not leave a comment.

TERESA W. 
Rating:
5.0

Customer did not leave a comment.

Kiara L. 
Rating:
5.0

Customer did not leave a comment.

kay B. 
Rating:
5.0

Customer did not leave a comment.

RONALD C. 
Rating:
5.0

Customer did not leave a comment.

Dan B. 
Rating:
5.0

Everything was excellent

Carolyn H. 
Rating:
5.0

Ray was a gem! He came and helped me get checked in and out when my online check in and out was not working. He was friendly and warm. A true asset to the company.

Jodi C. 
Rating:
5.0

The truck appeared well maintained, and I had no issues with my drive. I went over 100 miles with no unexpected issues. The vehicle was fair on MPGs. The instrument cluster reported an average of around 8-9MPGs, which is fair for such a large truck (20 foot box). I used it to move various household goods and furniture. I would rent from U-Haul again, as I have only rented trucks twice with them, and both experiences were positive.

ROGER P. 
Rating:
5.0

Nothing. Everyone and everything was fantastic!!!

Joel A. 
Rating:
1.0

Vehicle broke down on interstate. Had to wait 4 hours because had to "stay with vehicle." Truck threw a rod because no oil. THEN when asking about my prepaying for mileage that I didn't actually drive, got charged MORE for not filling the tank with gas! It was towed!!! And I was stranded for 4 hours!!!

Mark K. 
Rating:
5.0

Customer service was lacking - the lady at the front counter was cranky. Wasn't very pleasant to talk to. When I returned the truck, I greeted her in the parking lot and she said "just drop the key off in the door, I'm done for the day.

SHERI M. 
Rating:
5.0

The inside of the cab was not swept out but it was not enough to turn me away. The customer service was awesome. Already recommended the location to others.

Hulda C. 
Rating:
5.0

The location and service was excellent. I only wish there were more hours on Saturday and potentially on Sunday.

Joel F. 
Rating:
5.0

Customer did not leave a comment.

Zachariah C. 
Rating:
5.0

Customer did not leave a comment.

Dionicio G. 
Rating:
5.0

Customer did not leave a comment.

Michael J. 
Rating:
2.0

Customer did not leave a comment.

PATRICIA H. 
Rating:
5.0

Customer did not leave a comment.

Mike M. 
Rating:
5.0

Equipment was ready to go, staff was pleasant. Only advice was maybe ask if customer would like an overview on operating the vehicle instead of just handing you the keys.

Emily H. 
Rating:
5.0

Everything is perfect

Abubakr O. 
Rating:
2.0

truck with 127k miles front end so worn out unable to keep the vehicle in one lane while driving - truck needs to be repaired or removed from service rented 4 wheel dolly - all 4 wheels had rubber tread falling off so dolly was unusable - i rented it because i needed it - refunding my rental was not appropriate - i NEEDED the dolly for my move and was forced to do without - obviously not inspected before rented 2 wheel dolly that we rented looked like it was purchased from harbor freight and left in a lake for a year - totally rusted - not rental quality

Streve B. 
Rating:
5.0

Customer did not leave a comment.

Yanming Y. 
Rating:
3.0

I think you have everything that you needed to hear in the first comment box above.

MAYIA P. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN E. 
Rating:
5.0

Very professional and easy process

Jacqueline P. 
Rating:
5.0

Very nice people

John S. 
Rating:
5.0

Customer did not leave a comment.

JOHN J. 
Rating:
5.0

Cris wss so helpful. Good customer service. The truck has no A/C. Not comfortable to drive without one.

NELSON C. 
Rating:
5.0

Customer did not leave a comment.

Michael J. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW M. 
Rating:
5.0

Customer did not leave a comment.

YVETTE Q. 
Rating:
5.0

Customer did not leave a comment.

Christian N. 
Rating:
1.0

Customer did not leave a comment.

Colette O. 
Rating:
5.0

Customer did not leave a comment.

Arash M. 
Rating:
5.0

Customer did not leave a comment.

GARY S. 
Rating:
5.0

Customer did not leave a comment.

christopher C. 
Rating:
5.0

Customer did not leave a comment.

MUHAMMAD USAMA S H. 
Rating:
5.0

Customer did not leave a comment.

Jennifer B. 
Rating:
5.0

Customer did not leave a comment.

Zhixing W. 
Rating:
5.0

Not a thing it was great service Thank you Ms. Carol

LETA JANE A. 
Rating:
5.0

Carol is always polite and friendly! I have rented from this location several times just because of her! I know I will be treated well and get what I ask for on time.

DEBRA S. 
Rating:
5.0

Nothing. Everything was awesome. Great experience!

JOEL A. 
Rating:
4.0

The truck needed an alignment. It was pulling to the right the entire trip which made the 5 hour drive more tiring.

Grant L. 
Rating:
5.0

I did not notice moving supplies. I would have purchased more supplies if they were displayed. It also may be that I did not notice them.

ROBIN W. 
Rating:
5.0

the only problem was that the truck stank of cigarettes as if someone had smoked but otherwise the conditions of the truck very well 👍🙂😉

Julio C. 
Rating:
1.0

First off I would hire friendlier staff and make sure that each and every rental gets checked every time so that the next person won't get stuck with charges that they didn't use

Matthew M. 
Rating:
5.0

Customer did not leave a comment.

TONEY R. 
Rating:
3.0

We dropped truck off 1 day early on Saturday place was closed at 4pm. Dropped keys in slot. We received phone call Thursday we had not returned truck. I called and never heard back. I personally drove to the location and there sat the truck.

Patricia M. 
Rating:
5.0

Customer did not leave a comment.

TONI W. 
Rating:
5.0

Cracked windshield . Changes 25.00 cleaning fee for maybe 3 clothes hanger left . FYI returned truck with half tank of fuel when picked up truck at 3/4 of fuel . No courtesy

Anita W. 
Rating:
5.0

Both of the employees were excellent

ERIK H. 
Rating:
5.0

Customer did not leave a comment.

Celso C. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER S. 
Rating:
5.0

Customer did not leave a comment.

roger E. 
Rating:
5.0

Customer did not leave a comment.

roger E. 
Rating:
5.0

Customer did not leave a comment.

ULYSSES R. 
Rating:
4.0

Customer did not leave a comment.

PHILIP M. 
Rating:
5.0

Customer did not leave a comment.

Jonathan L. 
Rating:
5.0

Customer did not leave a comment.

Bobby J. 
Rating:
5.0

Customer did not leave a comment.

CARLOS G. 
Rating:
5.0

Excellent attentive efficient customer service

Penny H. 
Rating:
4.0

The experience was intuitive and good overall. I have only a couple of minor suggestions: 1) This location needs to verify that their phone number listed on Google Maps is still intact. I tried calling it twice during open hours, but it only rang with no one answering. 2) I think the process of the initial inspection of the equipment could use some more clarity. The pictures of the equipment online were too low quality to discern where actual prior damages had occurred (i.e. I could not see the Xs marked in the picture of the vehicle). It might be useful to have, for example, an interactive diagram of the vehicle that shows where the Xs are, and the user can mark the location of previously unidentified Xs. Altogether, though, the experience of making the reservation and picking up the rental was intuitive. I did not use the mobile app so can't comment on it. Thanks for the rental!

Joshua M. 
Rating:
3.0

Customer did not leave a comment.

TREVOR H. 
Rating:
5.0

Customer did not leave a comment.

Timothy N. 
Rating:
5.0

Customer did not leave a comment.

JULIETTE R. 
Rating:
3.0

The manager was overwhelmed and gave me s truck that had a dirty driver cabin. When I asked if she would clean it she said that she would blow it out. With COVID-19 we should have sanitized the vehicle.

Cedrick M. 
Rating:
5.0

Great experience!

JONATHAN S. 
No reviews have been submitted for this location.

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