Customer Reviews for Indy Trading Company

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Indy Trading Company

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patricia C.
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They lost my credit card, they were very, very unprofessional and NO one working there wore a mask! when I went back the next day to try and get my credit card, they had a young lady in there who didn't speak a word of English and she was the only one working, so she was unable to help anyone at all. I ended up canceling my credit card, because it was obvious I was not going to get any help there! I did report this to UHAUL , but I never heard back from anyone. I will say that the truck usage was fine, but the service SUCKED!!!!!!!!!

Steve C.
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Customer did not leave a comment.

Joel K.
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Not in a very good neighborhood.

LaTamia B.
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Customer did not leave a comment.

Richard D.
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Provide a jack to the customer for the ability to un-hitch the trailer from the tow vehicle if needed.

KENT K.
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Customer did not leave a comment.

Keith P.
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The truck was missing it's catalytic converter, so it was very difficult to drive.(A friend diagnosed this when he heard the truck) Could only drive about 30 mph tops. I also requested to have a dolly and 6 furniture pads that were not in the truck as they should have been but I was charged for. I have always had pleasant experiences with Uhaul but this move was quite the hassle.

austin M.
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Customer did not leave a comment.

Linda S.
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Customer did not leave a comment.

Austin P.
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They guy we got the uhaul from was rude, and condescending. I would not get a uhaul from this location because of him. The uhual itself was in good condition and easy to use.

JACK O.
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Truck was dirty on the inside. A simple vacuuming would have helped.

Anthony J.
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Customer did not leave a comment.

Amanda G.
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I have rented many uhaul trucks over the years and this location has been the best. We moved from Indiana to Washington and they made sure we had a newer truck that we wouldn't have problems on the long drive. I would highly recommend them!!

Andrea A.
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Make sure the cat isnt stolen ????

Mark S.
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Customer did not leave a comment.

Desmon D.
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Customer did not leave a comment.

Anthony H.
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I have rented from U Haul in the past and have never had to give a personal reference to rent a truck, then your credit card processing system wasn't working good thing I had just stopped at the ATM or there would not have been a rental for me.

James W.
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UHaul website was unable to determine my location when I arrived, so I was unable to begin process of picking up the van. I called UHaul customer service and was on hold for 20 minutes with no response, when I finally gave up. Was finally able to get the website to recognize my location. Was unable to approve or reject images during the vehicle check out procedure on the website. Vehicle was very dirty, the instrument panel was cracked and the vehicle had several noticeable dents in it, but I was unable to make note of these issues during the check out procedure. Entire online check out/return procedure is a hassle and I would not recommend it.

Naomi S.
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Customer did not leave a comment.

Qiana H.
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Customer did not leave a comment.

Eugene G.
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There was a short in the truck and had to pull over twice when it was loaded, no dash lights no turn signals no sensor lights

John N.
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Weather is not a way to get an unexpected delay i have very expensive furniture an rain caused a 2 hour delay for me to get the truck returned we called to find out a late fee which no break was offered to us but actes of god dont get breaks.!!! Right. People there are friendly an professional but don't be late.

Dennis W.
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Lower prices.

Fan F.
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Customer did not leave a comment.

Lacy R.
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didn't need the truck for 24 hours. should have custom times

Jaime J.
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They charged me a late fee even though I brought the trailer 1 day early.

Derek W.
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I don't know how to improve, but I want to give praise to the team at the Indy Trading Company for dealing with technical issues well, and still getting me my truck on time, They were great.

maureen N.
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Customer did not leave a comment.

Jeffrey A.
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Customer did not leave a comment.

robert A.
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Customer did not leave a comment.

Terra D.
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Horrible customer service, did not have the truck that I put on reservation 3 days prior. Put extra mileage on my bill, JUST HORRIBLE. AND THE SCHEDULING MANAGER DANIELLE IS EVEN WORSE!!!!!

Patrick J R.
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The new U-Haul system could have worked a little better.

Jose C.
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Customer did not leave a comment.

michael M.
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Customer did not leave a comment.

Shannon S.
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I had to rush there since they told me they were closing at 10:00 a.m. due to an issue. I got there and things went fine but I felt very rushed and was not able to ask questions since they had to leave.

Jim O.
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Customer did not leave a comment.

Michael F.
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Customer did not leave a comment.

Ron M.
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Great service

Samuel O.
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Customer did not leave a comment.

Matthew W.
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There was dog hair all over the seats of the truck when I picked it up. I had to spend 20 minutes just cleaning the cab of the before I could use it. Other than that, everything was fine.

onlyway T.
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Good service great people

onlyway T.
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Great people great service Katrina is the best

Christopher G.
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Customer did not leave a comment.

Zenobia H.
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Very friendly staff

Jacob R.
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Customer did not leave a comment.

howard S.
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I was very happy with the service manager was very friendly

Candace S.
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Customer did not leave a comment.

Maria G.
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Customer did not leave a comment.

Blake S.
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Customer did not leave a comment.

Xingsheng L.
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I reserved for 24 hours, but he told me I can only rent for 22 hours when I pick the vehicle

noelani M.
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Customer did not leave a comment.

Jackie R.
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Customer did not leave a comment.

steven G.
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Very nice people to rent from.

Dennis C.
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Customer did not leave a comment.

James E.
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Indy Trading Company is an odd location. It's actually a large space that's being used as a furniture store and a UHaul outlet. It's not well marked and staffed by a guy at a small desk and a dog. The guy was very nice and made my pickup pleasant. But, as I mentioned, it was an odd location...

jerry M.
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Customer did not leave a comment.

Kelly B.
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Very nice and helpful staff, thank you.

Jacqueline C.
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Customer did not leave a comment.

jammie C.
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The lady was pleasant. However after checking out the truck heading west on 10 th st . hitting a pot hole the passenger side door flew open throwing my bag from the passenger seat out on too 10th st. Even after making sure the door was closed yet it happened again this time my bag was in the floor. So the door flying open on its own numerous times i lost count.

Diana E.
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Customer did not leave a comment.

kirk S.
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Kathrine was pleasant, knowledgeable and EXCELLENT to work with. I would go through her again for sure.

Matthew G.
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Customer did not leave a comment.

Carole B.
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Staff on site volunteered to help me disconnect the trailer after hours, very appreciated!!

Katrine J.
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Customer did not leave a comment.

Bryan C.
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Rep did a fine job.

Richard H.
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Customer did not leave a comment.

Gina J.
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Customer did not leave a comment.

Maria C.
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Customer did not leave a comment.

johnnie W.
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Very professional service!

No reviews have been submitted for this location.

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