Customer Reviews for Inland Motorsports of Delaware

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Inland Motorsports of Delaware

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Richard M.
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Truck was dirty. Could not see gauges do to dirt or something over it. Location for pickup changed the night before added 35 miles to my trip

James M.
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Customer did not leave a comment.

Charles M.
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Easy drop off

Russell S.
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We were told to take the truck to the drop off location. Unfortunately that location is closed on Monday's. When we called U-haul, we were told we needed to download the U-Haul app to avoid a $20 fee. What a scam! We ultimately placed the key in the drop off box. Ways to improve: a) if a facility is not open on certain dates place that information in the U-Haul system so customers are not advised to drop off at that location and b) please do not advise a customer to down load your app. We did so twice and it did not work. Way to much time expended by a customer who was organized and well planned for the use of this rental truck. Would not use U-Haul again,

PHYLLIS C.
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Very friendly company. Super quick service. Would use them again

Donald P.
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Customer did not leave a comment.

Michael B.
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Mike was great and very helpful. He offered me moving supplies I didn't even think of. Thankfully he did. The handcart was useful in moving our big safe and the blankets for wrapping all of our TVs.

Mark R.
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Mike handle getting a 20' truck for me and I appreciate everything he did for me!

RONALD B.
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Customer did not leave a comment.

Louise M.
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Jeffrey O.
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15 ft. is really a 12 foot based on floor space

shawn M.
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Just keep doing what you are doing. I had to move a 200 gallon glass fish tank with the stand, light hood/ canopy and all of the other expensive equipment associated with a large saltwater aquarium setup. The entire process was surprisingly smooth and I could not have done it without your help. Thank you!

Craig M.
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The big problem for me involved receiving the key for the truck after an online reservation. I have an android phone and the site kept asking for pics which I took but it simply went to my phone and not to the uhaul site. Luckily my son was with me and had a smart phone so we were good, if he weren't there id would have wasted more time calling uhaul for help... Im sure others have had this problem..

James T.
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Mike provided very good, quick service - we were on the road when time mattered. Will use Inland Motor Sports again! Thanks very much.

Kenneth G.
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No one was there. Dropped off vehicle and left keys in the box.

Eric B.
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Place was closed at drop-off. I wanted to complain that a lot of my furniture got wet during the drive from a leak in the truck. The stuff that got damaged was my mattress as well as my desk and a few other items. The furniture pads I used for the move from UHaul were also soaking wet and have been left in the back of the truck to dry. It would have been nice to talk to someone here about my complaints but because of the Covid-19 situation I was unable to and had to do a mobile drop-off instead.

JOE L.
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Customer did not leave a comment.

Tyler C.
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Joshua M.
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Georgette D.
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Nothing. It was all good!!

James R.
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Everything went well and the agent was very friendly and helpful.

Kenneth W.
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Gary R.
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David M.
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Michael C.
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Friendly, fast, courteous service

michael W.
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Customer did not leave a comment.

KEVIN H.
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Robert T.
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Nothing, had a easy and good experience.

esterina L.
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Dropped off the truck as soon as we were done, location was closed. Used the drop off box and everything was fine.

Tina B.
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The pick up location for my last 3 U-Haul rentals was changed by Uhaul the night before the pick up. The new locations have been atleast 20 miles further than original one I signed up for. Very frustrating.

Nancy L.
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I drove from the Maryland/Pa line to pick up a truck and it was not there. My time was scheduled for 11am and I was bumpted to noon. I was doing this move from Millsboro to Westminster, MD in one day. It was an inconvenience for me to have to go 20 miles out of my way to find another truck.

Scott R.
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I will recommend to anyone and everyone to use someone other than uhaul !!!!

DON M.
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Customer did not leave a comment.

Jeremy W.
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William P.
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Wipers on truck were little and squiqky

Thomas S.
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Ramon A.
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Franklin A.
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Edward Z.
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dolaris B.
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linda B.
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Robert C.
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Jessica W.
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This location saved me from my original reservation that was not properly set up. They were able to change my location and time on the spot and were friendly and accommodating. Amazing customer service!

Kathleen M.
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Customer did not leave a comment.

LEO H.
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Russell O.
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DAVE D.
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GEORGE K.
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Jeffrey H.
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Brand new truck. Friendly staff.

JUDY H.
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Kevin J.
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Anthony C.
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That location is the process of moving so all.contact was done by phone but people were still helpful and even deft my ez pass which I had forgotten in the truck

AL P.
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JOHN F.
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Martin M.
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Rob Y.
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Christian U.
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Very nice people and even came out to hook it up to our vehicle

Rob Y.
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paul T.
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Anthony E.
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Laurence L.
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This is the third time I have rented from this location. Mike provides excellent customer service. I will definitely use them again!

Roger S.
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Customer did not leave a comment.

SAM C.
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I rented a 6x12 cargo trailer. This trailer was easy to tow and did not sway at any time. However, it is not equipped with a tongue hand crank nor chocks which makes it extremely difficult and unsafe to disconnect. I opted to find other accessible parking that resulted in a much longer carry than I desired. This design is a U-Haul decision and has nothing to do with the dealer. Mike was very courteous and professional. I would give them a outstanding rating of 10.

TOM H.
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Customer did not leave a comment.

CARL N.
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Very efficient. Ask for Mike. Was a big help.

Emilia F.
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Was really smokey (cigarette smokey) in the office

heather S.
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Customer did not leave a comment.

James S.
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Customer did not leave a comment.

Wayne M.
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judith S.
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We returned using mobile device ... no personal contact. That was quick & easy.

BARBARA D.
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Always a pleasure to deal with this place, really nice people

Melissa B.
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Customer did not leave a comment.

JOHN A.
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The process was very easy and the rep was excellent to deal with

CLIFF B.
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Customer did not leave a comment.

Lawrence H.
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It took a week to confirm a pickup location, and it was about 15 miles away.

Francisco B.
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Customer did not leave a comment.

Peter T.
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I am grateful to Inland Motorsports of Delaware for notifying me the day before that my UHaul reservation pickup location had been changed from Ocean City, MD to Selbyville, DE. Shame on UHaul for not notifying me earlier by email!!!

DEWEY D.
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Customer did not leave a comment.

christopher R.
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Michael B.
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Kit H. J.
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Austin G.
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I'm not one to complain about anything but the Amount of dog hair that was in my rental was absurd. The passenger Seat and Jump seat were loaded. If Uhaul is going to require people to sweep the vehicle before returning they should need to clean there dog hair out too. If only the van ran on sneezes it could have saved me the cost of fuel.

Archie W.
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Customer did not leave a comment.

Ron J.
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They fumbled around in system and couldn't process payment on preferred card. He wouldn't shut-up long enough, making confusing statements, while suggesting he was making it easy while making derogatory comments about U-Haul. Truly annoying.

joyce T.
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Our son picked up the truck. He said you were helpful and very friendly. It was a urgent need and you did everything you could do to accommodate our needs. Thank you very much. God bless.

khalid M.
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Customer did not leave a comment.

dj B.
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Customer did not leave a comment.

David S.
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I picked location near me and it reserved at this location. Trailer did not have a tag on it and there was another one there that did. Also was not the equipment I picked on the website. This has happened on previous rental too.

Melody H.
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First of all, when I went in there the owner remarked insultingly about my husbands socks saying "Hey where did you buy those" My husband told him where he got them, then the owner proceeded to say, "Good so I know not to shop there", At that point if I had another store to get the 26 ft truck from, I WOULD HAVE GONE ELSEWHERE. THEN, today Tuesday June 19 I get a bill which conviently has TWO days too many rental charges on it. I returned the truck THE SAME NIGHT! So I WILL DEFINITELY NOT BE RECOMMENDING THIS LOCATION TO ANYONE!! I love Uhaul, and get rental trucks all the time to move furniture for my company, but NEVER EVER AGAIN, from this location..... Disappointed that you have this kind of representation.

gene P.
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Customer did not leave a comment.

Brian H.
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Customer did not leave a comment.

DAVID S.
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This site inland motor sports was excellent but it took me 3 different sites to actually find and book a trailer since U-Haul online bookings confirmed a booking and then when calling they were either closed Saturday or didn't have. 4x8 or 5x8 trailer for use. Lot if running around to find one

Heather B.
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Guy was ignorant and basically said he was going to charge me a cleaning fee no matter what. He didn't even look at the truck when he said that. All I moved was furniture so it was not dirty. Iv rented uhaul several times and never had an issue until this guy. Would not drop or rent from here again. All other locations were full so I was forced to drop off here too.

EARLE R.
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Customer did not leave a comment.

LEWIS D.
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Customer did not leave a comment.

LEO H.
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Customer did not leave a comment.

GEORGE M.
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Customer did not leave a comment.

susan B.
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Great team in Delaware. Excellent service! Sincerely, Sue Buscemi

Rick S.
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Customer did not leave a comment.

RONALD B.
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Awesome customer service at both locations

No reviews have been submitted for this location.

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