Customer Reviews for Island Oasis 3

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Island Oasis 3

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Greg W. on

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The only recommendation I have is install jacks to support the tongue which will make it easier and safer for users when hooking up trailers to ball

Brandon F. on

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I have reserved a unsullied product twice in the last 6 months. Both times the online reservation system made the reservation confirmed. When I showed up to pick up the product, it wasn’t there. That starts a wild goose chase to find something similar and run all over town wasting time. Get it together... don’t reserve it if you don’t have it.

Karma D. on

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Keymonica H. on

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dk P. on

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We like customers service

cathryn W. on

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I was upset with the Cleveland location, as I had paid for the trailer on the 30th and when my cousing arrived to pick it up, it took almost 2 hours to get the trailer. The sales rep kept telling him he had to pay for the trailer in which I had paid for the night before...

Juney B. on

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Excellent service

Joicherie R. on

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Let’s start with customer service

Wayne S. on

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Customer did not leave a comment.

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Sam H. on

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Nothing - Good job

Korrey W. on

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Awesome

Myron M. on

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Customer did not leave a comment.

Lacy B. on

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This was the only location that was open according to their rental hours on u-Haul. No one else was open when they said they were. The staff here were very friendly and wanted to help in anyway they can!

hemant P. on

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Best service

Amanda D. on

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Customer did not leave a comment.

Rachelle M. on

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I had a very poor experience with UHaul I had to drive an extra 31 miles to get this 10 ft truck. My original request for Etowah,TN location but they would only give me a 20ft. But held a 15ft for another person that rented that day, mine was requested the day before.

Labron F. on

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Was told that store customers came first that U-haul customers had to wait til no customers were needing to checked out. Had to wait long time to check in and out

Richard A. on

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Educate your dealers on customer satisfaction and service and proper way in doing their paper work and getting photo copies of drivers licences for personel use. And using profanity in front of customers. And he was taking too long in checking me out. He was checking everybody else out in his gas station. And I would not represent this U-Haul place to anybody.

Karen W. on

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Customer did not leave a comment.

Ginger W. on

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I had the app downloaded and everything on my phone, pick up was at convenient store. Clerk/owner was very nice, pick up time was 4:30 I arrived at 4:35, didn’t get out of there with moving truck till 5:15 so we were there for 45 minutes, even though everything was on my phone very frustrating it was supposed to be an easy in/check out with phone.

Reginal M. on

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Don’t bait and switch on the customers ,we shopped around and saw that they offered .59 per mile during the week and .79 on weekends we looked at our contract once we got home and discovered it read .79 per mile. This was a Tuesday.I called and was told that the price had changed and they couldn’t do anything about it.I am very disappointed in not having any recourse or compassion from this store .

Hugo R. on

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James T. on

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When I hooked up the electrical the left blinker did not work the tail lights did not work and the brake lights did not work only the right blinker worked

David G. on

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Donald K. on

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Chris R. on

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Both trucks I drove were in dire need of some maintenance. The first truck shook badly at highway speed and the roof leaked. Hence the reason I drove more than one. The second truck needed a tuneup and front wheels balanced. Also shook badly ay highway speed. Overall I dont believe I will be rent from uhaul for a very long time unless your owners do some routine maintenance on their vehicles.

Allan F. on

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Danaly C. on

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Jurimar S. on

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