Customer Reviews for IStor It Sringfield
(U-Haul Neighborhood Dealer)

Rating:

1.0

Never there, we returned truck according to posted hours someone was suppose to be available. We came back 2 times later that same day and no one was there !

Rating:

5.0

Amazing service

Rating:

5.0

They need to tell us where to put the keys at when we drop off the truck keys at night or during the day that would've been helpful

Rating:

5.0

The online app needs some work. I reserved fine but pickup was messy. Todd at istore helped straighten it all out for me tho. And Marqito on live chat helped also. All in all, a good transaction.

Rating:

5.0

I was very pleased with my whole experience

Rating:

5.0

v

Rating:

5.0

After hour scanner

Rating:

3.0

Was suppose to have returned the truck at 8 am and no one was there

Rating:

2.0

I called numerous times only to get an answering machine. Had problems checking in trailer, when I called back the next day to inform him of this, I was told he hadn't even checked in the trailer yet. This was 16 hours after I dropped it off. I was also told I would receive a call from uhaul to inform me what additional charges I would have to pay. I have yet to receive a phone call. NOT IMPRESSED AND WILL NEVER RETURN TO THAT LOCATION!! NOT ONLY THAT BUT I WILL INFORM PEOPLE ON FACEBOOK TO ALSO NOT PATRONIZE THIS LOCATION!!!

Rating:

3.0

The first truck I was given had a maintenance issue within 10 mins of driving away so that caused a delay in having to return and get another truck.

Rating:

4.0

Dropped off on Sunday so facility and people are an N/A.

Rating:

5.0

Excellent service and great trailer. Todd was awesome.

Rating:

5.0

The only problem I had was the web site wouldnt let me put my location in when I returned the U-Haul, other than that was a great experience.

Rating:

5.0

Very helpful to us. Would use again!

Rating:

4.0

Only gripe I had was the sheet said it had a 1/4 tank of gas, when it was actually 1/8. I took a pick and sent to Mgr. Todd. I ended up filling tank to a 1/4 any way. Todd came in on his day off with his family enroute to a family vacation. That's why I didn't follow up with the whole $5 bucks in gas