Customer Reviews for Jacks Boat & RV Storage
(U-Haul Neighborhood Dealer)

234 reviews

225 Crowatan Rd   Castle Hayne, NC 28429

(910) 230-0528

Office Hours

  • Mon-Sat: 8 am–6 pm
  • Sun: Closed

Services at this Location:

Contact Us

(910) 230-0528

225 Crowatan Rd
Castle Hayne, NC 28429

Services at this Location:

Office Hours

  • Mon-Sat: 8 am–6 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Steve W 
Rating:
5.0

Customer did not leave a comment.

Steve W 
Rating:
3.0

Last Uhaul we used was very difficult to steer, like an Army tank. May have been a charge in error for fuel. We have used this location before and all was okay, just not the last time. The guy is pleasant

Richard G 
Rating:
5.0

Customer did not leave a comment.

Steve W 
Rating:
5.0

Customer did not leave a comment.

Steve W 
Rating:
5.0

Customer did not leave a comment.

Steve W 
Rating:
5.0

Customer did not leave a comment.

James H 
Rating:
5.0

Customer did not leave a comment.

Steve W 
Rating:
5.0

Customer did not leave a comment.

Steve W 
Rating:
5.0

Customer did not leave a comment.

Steve W 
Rating:
5.0

Customer did not leave a comment.

Steve W 
Rating:
5.0

Customer did not leave a comment.

Steve W 
Rating:
5.0

Customer did not leave a comment.

Jane C 
Rating:
5.0

Customer did not leave a comment.

Steve W 
Rating:
5.0

Customer did not leave a comment.

Steve W 
Rating:
5.0

Customer did not leave a comment.

Steve W 
Rating:
5.0

Customer did not leave a comment.

Steve W 
Rating:
5.0

Customer did not leave a comment.

Steve W 
Rating:
5.0

Customer did not leave a comment.

Steve W 
Rating:
5.0

Customer did not leave a comment.

Steve W 
Rating:
3.0

Customer did not leave a comment.

Natalie M 
Rating:
5.0

Customer did not leave a comment.

Ronald R 
Rating:
3.0

Customer did not leave a comment.

MICHAEL S 
Rating:
5.0

Customer did not leave a comment.

southeast m 
Rating:
5.0

Customer did not leave a comment.

Steve W 
Rating:
5.0

Customer did not leave a comment.

Steve W 
Rating:
5.0

Customer did not leave a comment.

Steve W 
Rating:
5.0

Customer did not leave a comment.

Steve W 
Rating:
5.0

Customer did not leave a comment.

Steve W 
Rating:
3.0

Customer did not leave a comment.

gary b 
Rating:
3.0

I got charged for fuel when i brought the truck back more full than how i found it.

Leyla M 
Rating:
5.0

Customer did not leave a comment.

Steve W 
Rating:
5.0

Customer did not leave a comment.

Cheek W 
Rating:
5.0

Customer did not leave a comment.

Steve W 
Rating:
5.0

Customer did not leave a comment.

Michael G 
Rating:
5.0

Customer did not leave a comment.

Harvey P 
Rating:
5.0

Customer did not leave a comment.

Steve W 
Rating:
5.0

Customer did not leave a comment.

Steve W 
Rating:
5.0

Customer did not leave a comment.

Steve W 
Rating:
5.0

Customer did not leave a comment.

Steve W 
Rating:
5.0

Customer did not leave a comment.

Josue S 
Rating:
5.0

Customer did not leave a comment.

Kenneth W 
Rating:
5.0

Customer did not leave a comment.

Steve W 
Rating:
5.0

Really appreciate you staying open till I could get there, as well as making sure everything was hooked up correctly.

Philip G 
Rating:
5.0

Customer did not leave a comment.

Steve W 
Rating:
5.0

Customer did not leave a comment.

Steve W 
Rating:
5.0

Customer did not leave a comment.

Steve W 
Rating:
1.0

Completely overcharged. I was quoted $40 for the rental plus the cost of fuel and ended up with a $215 total charge for a move across town. The grand total included additional fees which I was explicitly told I would not be charged for. I will never use a UHaul rental again unless this bill is adjusted.

Amber F 
Rating:
5.0

Customer did not leave a comment.

Steve W 
Rating:
5.0

Customer did not leave a comment.

Steve W 
Rating:
5.0

Customer did not leave a comment.

Steve W 
Rating:
5.0

Customer did not leave a comment.

marie c 
Rating:
5.0

Customer did not leave a comment.

Stan K 
Rating:
5.0

Customer did not leave a comment.

John M 
Rating:
5.0

Customer did not leave a comment.

southeast m 
Rating:
5.0

Customer did not leave a comment.

Steve W 
Rating:
5.0

Customer did not leave a comment.

steve w 
Rating:
5.0

Customer did not leave a comment.

southeast m 
Rating:
5.0

Customer did not leave a comment.

Steve W 
Rating:
5.0

Customer did not leave a comment.

Steve W 
Rating:
5.0

Friendly staff, made pick up smooth and easy. A+

Jeffrey M 
Rating:
5.0

Continue with your great customer service. My belongs came cross country, shipped when they said it would ship and arrived on time.

glenn R 
Rating:
5.0

Shop is a little out of the way but was worth the effort. Jack took good care of me getting me hooked up and down the road. Definitely will rent from him in the future if the need arises!

Dave G 
Rating:
5.0

Customer did not leave a comment.

Steve W 
Rating:
5.0

Jacks was by far the best uhaul experience I have ever had. He actually cared about the customer, unlike most uhaul facilities I have used.

BRETT L 
Rating:
5.0

Attendant was helpful and had me out on my in minutes

Edward W 
Rating:
5.0

U-Haul is great it made moving quicker and easier and I had to move long distance and it was wonderful!! I move around a lot.When it’s time for me to move again I will be using U-Haul again thank you

Adrienne G 
Rating:
5.0

Customer did not leave a comment.

Alexander A 
Rating:
3.0

Told that if I didn't get there by 730, I'd meet his "fucking shotgun".

Mark B 
Rating:
3.0

Customer did not leave a comment.

Eric B 
Rating:
5.0

Not send the customer 10 miles out of the way to pick up truck

Everett B 
Rating:
5.0

Nothing, we had an awesome experience.

Martin G 
Rating:
4.0

Customer did not leave a comment.

Laurie N 
Rating:
5.0

Customer did not leave a comment.

Steve W 
Rating:
5.0

Driver in Wilmington, NC was wonderful. Polite, professional, worked to accommodate our space and needs and generally all around great to work with

Paula P 
Rating:
3.0

Communication needs big improvements. Had issues on both ends of move. Would not recommend u-haul for a move and will not use again.

Cheril L 
Rating:
5.0

Customer did not leave a comment.

Steve W 
Rating:
5.0

Customer did not leave a comment.

Steve W 
Rating:
1.0

The biggest mistake I ever made was shipping boxes with uhaul. I spent hours on hold with many phone calls, trying to find out where the boxes were and then trying to get delivery. Not only did boxes arrive late, many items were damaged. I don’t think there is anything uhaul could have done, to make this experience any worse. Therefore, I would never co sister recommending uhaul to anyone!!!

Joan W 
Rating:
3.0

Next time please don’t send me 40-60 minutes away when gas prices are at an all time high. I know you folks are trying your best, but we had a reservation for a 10ft truck over a month before we needed to pick it up. This reservation was at a close location to where we were living, however, we still were directed to Castle Hayne, rather than Wilmington.

Trenor C 
Rating:
4.0

Boxes were delivered as ordered however several items were damaged. dishes broken and minor damage to a desk that we repaired.

Kelly P 
Rating:
5.0

Couldn’t suggest a thing. It was quick, worry free from beginning to end.

Bill R 
Rating:
5.0

Customer did not leave a comment.

Steve W 
Rating:
5.0

Everything went well doing pickup

CHARLES H 
Rating:
1.0

The fact I got a truck with a hole in the gas tank is unacceptable. I feel the process is seriously flawed and I wasted a lot of my time and energy because a lack of attention to detail.

Parker S 
Rating:
5.0

Customer did not leave a comment.

Steve W 
Rating:
5.0

Customer did not leave a comment.

Steve W 
Rating:
5.0

Customer did not leave a comment.

Steve W 
Rating:
5.0

Customer did not leave a comment.

Wendy M 
Rating:
5.0

Customer did not leave a comment.

Steve W 
Rating:
5.0

Customer did not leave a comment.

southeast m 
Rating:
5.0

Customer did not leave a comment.

Steve W 
Rating:
5.0

Customer did not leave a comment.

Steve W 
Rating:
5.0

Customer did not leave a comment.

ASHLEY M 
Rating:
3.0

Customer did not leave a comment.

robert w 
Rating:
3.0

Customer did not leave a comment.

Limbert V 
Rating:
5.0

Friendly and courteous

DEEPAKRAJ N 
Rating:
5.0

Customer did not leave a comment.

Steve W 
Rating:
3.0

Ordering the boxes was the worst moving experience I've ever had. There was poor communication on the part of uhaul. My delivery was delayed to my home after waiting over 20 days for my items to arrive. I spent several hours on the phone just trying to find out if I was getting a delivery on the day I scheduled and was unable. I took time off work to be there for the delivery and still didn't receive my items that day. This was probably the worst uhaul service I've ever received.

Kevin C 
Rating:
5.0

Customer did not leave a comment.

MITCHELL B 
No reviews have been submitted for this location.

Additional Services at this Location

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  • Trailers & Towing

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