Customer did not leave a comment.ANGIE W.
Customer Reviews for J&J Sales & Services
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had originally rented and paid in full to pick up my Uhaul from a local place in Rock Springs. 2 Days before I was supposed to pick it up, they called me and said they didn't have a truck there in town and made me drive to Lyman, an hour away, to pick up the truck. It was extremely inconvenient and something I honestly did not have time for. I had to find a ride and had so many things to do besides drive 2.5 hours for something that should have been 5 minutes. Why did they let me pay for something they did not have available??? I will not recommend renting Uhaul.KAREN MICHELLE J.
Very poor communication. I contacted 1800 U-Haul earlier that day to check that my trailer would be ready. The customer service rep told me that although the trailer would not be ready at the first location there was another location 45 minutes away that would have the trailer. They told me I could drive down there and someone would be waiting so that I could take the trailer. When I got to the location there was no one there. The office was closed. I called the number on the door, the number text to me from U-Haul was wrong, the U-Haul rep told me that they were closed and that they hadn't gotten a call. I assume this has something to do with U-Haul having a different number than the U-Haul representative has. This led me to have to wait to get the trailer. Once the U-Haul rep met me at the shop they were great. Very helpful. The trailer had not been cleaned out. But I swept it out.Zachary T.
Customer did not leave a comment.Ben W.
The phone number has been disconnected or changed, which makes the rental harder and unsettling!Brian W.
Customer did not leave a comment.CODY C.
Customer did not leave a comment.Angelina S.