Customer Reviews for J&S Wrecker Service
(U-Haul Neighborhood Dealer)

349 reviews

1806 Old AirPort Rd   New Bern, NC 28562

(252) 633-2512

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat: 9 am - 1 pm
  • Sun: 10 am - 2 pm
Special Operating Hours
  • 8/1/2021: Closed

Services at this Location:

Contact Us

(252) 633-2512

1806 Old AirPort Rd
New Bern, NC 28562

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat: 9 am - 1 pm
  • Sun: 10 am - 2 pm
Special Operating Hours
  • 8/1/2021: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Samantha S. 
Rating:
5.0

Staff was extremely helpful! Our starter went out on our car and they towed us to a repair facility. New starter within hours!!!

STEVEN T. 
Rating:
5.0

Customer did not leave a comment.

AARON B. 
Rating:
5.0

GREAT place to do business with!!!!!!!

Rene S. 
Rating:
4.0

Customer did not leave a comment.

Russell S. 
Rating:
5.0

J&S is always at the top of my list for Uhaul needs

Carlos D. 
Rating:
3.0

The convenience of their pickup and drop off is wonderful. However, the truck I rented was not "clean." It didnt have any trash in it, but its apparent the interior had not been wiped down in any way. Additionally, when I turned on the AC it smelt like stale smoker. I cant tell if someone smoked in the truck itself or if it was just rented by a very heavy smoker but 15minutes after rental my throat began to itch. Now, after using the truck for a full day I have a sore throat and congestion and I know it is from the truck and that smoke air.

Emily C. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

barbara M. 
Rating:
5.0

Customer did not leave a comment.

Philip S. 
Rating:
5.0

Customer did not leave a comment.

Brian D. 
Rating:
5.0

Customer did not leave a comment.

Antonella T. 
Rating:
5.0

Customer did not leave a comment.

Angela T. 
Rating:
5.0

Customer did not leave a comment.

Eric H. 
Rating:
3.0

Drop off went as scheduled and was relatively easy.

Thaddaeus E. 
Rating:
4.0

Customer did not leave a comment.

Monica C. 
Rating:
5.0

Customer did not leave a comment.

RUSTY C. 
Rating:
5.0

Super nice

GREGORY E. 
Rating:
5.0

Customer did not leave a comment.

ON L. 
Rating:
5.0

Very helpful and nice

ronald D. 
Rating:
3.0

Customer did not leave a comment.

Ashleigh B. 
Rating:
5.0

Be truthful and friendly!

Edward T. 
Rating:
5.0

Customer did not leave a comment.

Cheryl H. 
Rating:
4.0

That check-in process was a bit over the top. I get you need to prevent vandalism, but you got a photo of me plus my drivers license and a credit card. What's with pestering alternate contacts and the other things. It all seems intrusive.

Christopher K. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
3.0

Customer did not leave a comment.

Leslie D. 
Rating:
5.0

Customer did not leave a comment.

Todd M. 
Rating:
5.0

Customer did not leave a comment.

RUSTY C. 
Rating:
5.0

Customer did not leave a comment.

Richard L. 
Rating:
3.0

Drop off location was advertised as open on weekends, however when I showed up during business hours they had a sign that read “closed on weekends due to COVID”.

NICHOLAS S. 
Rating:
5.0

Customer did not leave a comment.

RICH A. 
Rating:
5.0

Customer did not leave a comment.

Daniel T. 
Rating:
5.0

Customer did not leave a comment.

Graham J. 
Rating:
5.0

The process was efficient, pricing was fair and the product quality was very good.

Russ S. 
Rating:
5.0

Customer did not leave a comment.

Jason B. 
Rating:
5.0

Happy with service and quality of the equipment

Jason B. 
Rating:
3.0

Allow the check in process to start ahead of time. It's really time consuming and inconvenient to have to check in online with spotty internet and have it take 20 minutes.

Timothy H. 
Rating:
5.0

Nothing! Great experience Thanks

David W. 
Rating:
5.0

Customer did not leave a comment.

Sarah H. 
Rating:
5.0

For being during a pandemic it was one of the best uhauls I dealt with

Max M. 
Rating:
5.0

Customer did not leave a comment.

Richard F. 
Rating:
5.0

Customer did not leave a comment.

Richard F. 
Rating:
5.0

Customer did not leave a comment.

Joseph W. 
Rating:
4.0

Customer did not leave a comment.

Terry W. 
Rating:
5.0

Location not open when dropping off truck. Used the key drop off box.

Donna W. 
Rating:
3.0

Customer did not leave a comment.

Richard F. 
Rating:
3.0

Rented a U-Haul truck from this location after reserving a Budget Rental truck at another local location that failed to generate 1 day before we were supposed to pick it up to move- the Budget truck had been reserved 2 weeks! Staff at J&S was friendly, equipment was on site and ready to go and their location was extremely convenient for us resulting in low mileage needed to move. Only reason location was rated as average is they only had one bag of blankets available to rent... we had to drive across town to another location to rent more. We are currently renting while we build a new house... we fully intend to rent a U-Haul from J&S again if possible in 6-8 months.

Todd A. 
Rating:
5.0

Fast food bags were left in cab.

Laura K. 
Rating:
5.0

Everything was smooth and easy! Had the truck pulled up to the front ready to go! I would highly recommend this location!

Joshua B. 
Rating:
5.0

Customer did not leave a comment.

Wallace B. 
Rating:
1.0

Every person I worked with at this location was rude and unhelpful

Sheril K. 
Rating:
5.0

Customer did not leave a comment.

Charles A. 
Rating:
5.0

They had a new 26ft truck and the location was easy to get in and out of. The lady servicing the desk was very friendly. They do open at 0800 (UHaul says 0900). All around good experience. Will use this location again.

Andreas S. 
Rating:
5.0

Customer did not leave a comment.

Juanita S. 
Rating:
5.0

Customer did not leave a comment.

gary J. 
Rating:
4.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Nothing, y'all were wonderful! Thank you!

valerie M. 
Rating:
5.0

Customer did not leave a comment.

micheal C. 
Rating:
5.0

Do not change anything! The female agent had great customer service skills and we were in and out quickly.

Ken W. 
Rating:
5.0

Customer did not leave a comment.

James E. 
Rating:
4.0

Our U haul was double booked. We had to come here to find one that was to large.. New location was out of the way.

Sabrina C. 
Rating:
5.0

Customer did not leave a comment.

Mike M. 
Rating:
5.0

Customer did not leave a comment.

Brian R. 
Rating:
5.0

Customer did not leave a comment.

TAMRA L. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

Mark P. 
Rating:
5.0

Customer did not leave a comment.

Joseph M. 
Rating:
5.0

Excellent, super folks, very helpful. will be a return customer

KEITH F. 
Rating:
5.0

Very friendly and helpful.

Dennis D. 
Rating:
4.0

Customer did not leave a comment.

GLORIA G. 
Rating:
4.0

Customer did not leave a comment.

JOYCE E. 
Rating:
4.0

Customer did not leave a comment.

Susan P. 
Rating:
4.0

Customer did not leave a comment.

Karen Y. 
Rating:
5.0

Jim and his team were professional, pleasant and great to work with. Both pickup and drop off sites and folks were terrific.

William N. 
Rating:
5.0

Friendly staff. No long wait. They get you on the road as soon as possible Accommodating

Heather R. 
Rating:
5.0

Customer did not leave a comment.

Dan M. 
Rating:
5.0

Location did not have 2 furniture dollies that had been ordered, so I had to drive to another location to get two. Manager was heloful in calling to locate two.

Raymond B. 
Rating:
1.0

Rented the second smallest trailer. Young man had to hook up 3 different trailers to get one that work. It was hot but he kept saying fuck it fuck every few words. Also turned my headlights from auto to on and did not tell me. Cost 175 to replace dead battery. Will not EVER us them again.

Leisa N. 
Rating:
5.0

Customer did not leave a comment.

Timothy R. 
Rating:
5.0

Customer did not leave a comment.

Scott T. 
Rating:
5.0

Excellent!

Chad B. 
Rating:
4.0

Customer did not leave a comment.

kelly Z. 
Rating:
5.0

Great customer service

mike M. 
Rating:
5.0

Customer did not leave a comment.

pete Z. 
Rating:
5.0

Customer did not leave a comment.

Barbara K. 
Rating:
5.0

The folks at J&S Wrecker were very accommodation and courteous. No problems at all.

Dean C. 
Rating:
5.0

They are first class. I have used them 5 times

biagio C. 
Rating:
5.0

Great experience.

JAMES C. 
Rating:
5.0

Customer did not leave a comment.

biagio C. 
Rating:
5.0

Customer did not leave a comment.

William P. 
Rating:
5.0

Trash was inside the trailer when I got it home. I'd tell my friend/anyone to check the trailer before they leave the location.

Frank Y. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH W. 
Rating:
5.0

Customer did not leave a comment.

Dennis D. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER P. 
Rating:
5.0

Customer did not leave a comment.

CLIFF B. 
Rating:
5.0

You guys are great. I have moved myself much too often. But you helped make it as easy as you could for me. Thanks.

David P. 
Rating:
5.0

Customer did not leave a comment.

JASON B. 
Rating:
5.0

great people

Wes M. 
Rating:
5.0

Highly recommend, people were very helpful.

John S. 
Rating:
5.0

Customer did not leave a comment.

michelle G. 
No reviews have been submitted for this location.

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