Customer Reviews for JB Auto Sales

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of JB Auto Sales

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Tristan W.
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Customer did not leave a comment.

Matt F.
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I used the mobile pick up and return. No direct dealing with the location

Larry H.
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Customer did not leave a comment.

William S.
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There was a problem from the start. I reserved the vehicle and there was not an indicator that the rental had to be through the App and signed out via App. I called JB uhaul and the person that answered the phone had terrible phone skills at best. Talking with this person was infuriating. He kept talking over me and did not listen. I would not use this uhaul site again unless I had no choice at all. I had to call the Dayton office and Jason answered. He was very helpful and made the rest of the transaction worth while. The office looks like a shed. I wouldn't know what the inside was like as they were closed at 1130 am on a Thursday.

Leonard D.
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When a person makes a reservation. Follow through and actually have a vehicle at the site. This wasn't the local show issues it was a corporate Uhaul issue. Versus having to driving 25 minutes of the way to get one at another location. Highly dissatisfied with that.

Jacob K.
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Larry H.
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Jakeb C.
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Jackie C.
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Very clean vehicle. Easy check in and check out process. Thanks!

Joseph W.
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I got double charged, people don't know how to do their job and now I have to waist time trying to get my money back

Kirsten C.
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I ordered a dolly and never got it. I was charged for it too.

Michelle L.
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Samantha A.
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There would actually be someone there to check over your truck I got charged way too much for an hour

Amanda C.
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Shawn B.
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BRYON W.
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Highly recommend this location for rental equipment. Professional and courteous

Chaves H.
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David P.
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All good!

Linda M.
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don A.
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Keith H.
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Brian Z.
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Shane V.
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Margaret S.
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Dan P.
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Went above and beyond to help me get the equipment I needed to continue my trip and take my car with me to my destination

Chris J.
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The transaction was all done online. I have no documentation to tell me what all of the charges were for. A 19.99 plus miles went to about $65 and no way for me to see what I got charged for.

JEFF A.
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Customer did not leave a comment.

Ronald B.
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easy and fast

James C.
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This location is always helpful good dealer

michele H.
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Maybe not be hidden away and actually have someone there when it says open

Darla P.
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Customer did not leave a comment.

brenda C.
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Was no help whatsoever!! No customer service, and would not use this location again.

Dylan M.
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Customer service at this location is great. The Uhaul site and had issues with my reservation that the site manager fixed for me. My only complaint is that I had to clean out the last renters trash.

marvin L.
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The ramp lock pin was worn out and the ramp came down while I was driving through construction so i could not pull over and just had to drive like that for 5 miles. Also i was not asked if i wanted towing coverage but was billed for it. I thought it was optional since i was already insured by my insurance.

Rachael J.
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Roger D.
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Sharon N.
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Its nice to have a uhaul near us.

MARK H.
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Johnathan R.
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Drop box.

Steve W.
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Trailer was very dirty with stone, had to take the trailer home to sweep it out. Was also disappointed that the smaller motorcycle trailer I reserved was swapped for a larger much heavier trailer which greatly affected my gas mileage and ease of use.

sheryl P.
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Ellen T.
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NICOLE S.
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Rick F.
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Morris A.
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Attitude of owner/agent. I reserved Auto transport for 1200 02 Sept 2018. Called to inform agent we were 15 minutes away, he then informed us he rented the transport at 1000. He had called my home phone to tell us the trailer was rented. We had already driven 75 miles and not at home.Why do you even have reservations if they are rented before you arrive?? You reserve something so it will be there, not rented..After sitting on side of road on phone with customer service, he called back to say transport was returned at 230 pm. Went ahead and rented as we had no choice, I'm done with Uhaul unless you make this right.

Matthew C.
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Everything went well except for having to leave the truck at 3/4 full...the gauge was closer to the half line instead of the 3/4 line so I put in 12 gallons for 22 miles of driving.

April S.
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Customer did not leave a comment.

Nate R.
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Angie R.
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The cargo van was very easy to drive.

Matthew S.
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I do not believe it is the locations fault, but the equipment did have multiple concerns. The location was clean and inviting.

Robert S.
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Customer did not leave a comment.

Carl P.
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We really appreciate the help late in the day but really feel we were gouged in price. They were very friendly and willing to work with us to get us into a truck for a one way transport but for a truck we used from 6:00 pm till 9:00 pm on Thursday the 154.00 rental fee seemed very steep, excessively so , but we had few to any options.

Stan F.
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bill M.
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Klay K.
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Sylvia B.
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Our experience was not so much w/this location but with the scheduling of the size trailer we requested. The 1st place it was sent was the wrong size and when I called to confirm, I could not understand the foreign speaking man so I did not know we did not have the right size until we drove there to pick it up. Luckily, scheduling was able to find the size we needed at this location before he closed which is where we had requested in the 1st place. After we were on our trip, we became aware the tail lights did not work which created a bit of stress driving at night. We opted to not call and complain knowing the difficulty we might have in getting another one and the difficulty in loading and unloading. We did let this location know when we called to drop it off.

robert M.
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After picking up trailer and leaving location it was noticed that there was no license plate. Dealer needs to ensure that equipment has all legally required items!

Shannon B.
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He's always great!

wayne S.
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Very friendly and helpful would recommend JB Auto sales for all your moving needs.

SUSANAdam M.
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First offi was to pick up at a diffrent location they called and told me they were not gonna be open, then i was told a differnt price so no i wont use you guys again

Travis B.
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Customer did not leave a comment.

Jeffrey W.
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Tim M.
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Dealer was having problems on the website getting the contract together.

Patricia K.
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Great experience!

Tug M.
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Customer did not leave a comment.

John H.
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leslie M.
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The location pick up the guy there was great. I give him 5 stars. J&B Auto Sales was wonderful. U-haul on the other hand was a complete headache. I called once made a reservation for sunday they sent me a text for a reservation for saturday. I had to call back and fix my reservation. Then no one told me my pick up location had changed. So i sat at the wrong place for 20 mins. My pick up time was almost 2 hours earlier than i wanted and i had a larger truck then i wanted. I called and complained then the area manager sent me an email. It stated that my pick up location was ONLY 2 miles away, which would of been fine if i had KNOWN! Also they upgraded our U-haul to a larger truck. If i wanted a larger truck thats what i would of picked. I wanted a cargo van for a reason. You guys have a very crappy system that needs updated or something. I would not ever recommend U-haul to anyone. Its nothing but a headache.

Tom D.
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The puck up location was friendly but my experience with uhaul was horraible they over charged my card for my rental and I was to pick up in a different county than where I picked up

Ravin R.
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gina G.
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Very unpleasant experience

Jennifer F.
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Customer did not leave a comment.

Katherline M.
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The location was not the problem. The problem was the reservation was set up wrong. The original price ended up being higher and the truck ran horrible

DEBBIE C.
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Fix The Truck, when your driving it feels like there's a flat tire! When you push on the breaks, you hear a LOT of air in the lines! And a whiney grinding noise in the motor!!! And either the shocks or strutts one are very bad!!!!

Michael W.
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I have used uhaul several times over the years and this was the worst experience I have ever had there are to many complaints to mention in this survey I will probably not use uhaul again and will advise any friends not to do the same

John C.
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GREAT EXPERIENCE WITH THE EALER HORRIBLE EXPERIENCE WITH UHAUL.COM....WILL NEVER EVER RENT VIA UHAUL WEBSITE AGAIN, ILL JUST DEAL DIRECTLY WITH AGENT

Corrie S.
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Customer did not leave a comment.

Judith N.
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Kenny K.
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jeff C.
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Mark R.
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mark R.
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Nothing. Great guy that operates this location.

jan J.
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Heidi F.
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BRIAN K.
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Jerry was amazing. Excellent customer service! Best Uhaul experience!!

austin D.
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The truck pulls to the right, needs front end work. OK for short trip, would not for long trip.

Tammy G.
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Customer did not leave a comment.

William U.
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All good other than confusion with the on line check in issue.

Darla S.
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Customer did not leave a comment.

THOMAS G.
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Customer did not leave a comment.

debbie C.
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Nothing, every thing was excellent!!.

Doug M.
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Aprille M.
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Daniel R.
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Very quick to come to assist excellent service.

Jason B.
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Joseph F.
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I had to drive 5 miles out of my way to pick up the light plug to connect trailer lights. The trailer should have been inspected and ready to go.

RICHARD W.
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Customer did not leave a comment.

Justin T.
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MICHELE W.
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They charged me double for the truck. I picked it up Thursday and dropped it off Friday. The truck was suppose to cost 39.99 they charged me 144.00. I asked them if I drop it off Friday would I be charged for 2 days and the guy said no but I still got charged way to much. I will never go back there again

jamie W.
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Customer did not leave a comment.

Sabrina L.
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My reservation was made a week ago- 3 days before I move I get an email stating my pickup location is 21 miles one way further from the reserved location! After attempting to find out why our reservation was changed after confirmation, the 800 number was really rude. When we requested a discount for at least the 21 extra (one way) miles we were forced to use, they again were rude and informed us they have a right to change our reservation at any time. Which is bull, there was no disclaimer stating that! On the day of pick-up the courthouse employee was less than friendly and had to give us a bigger truck than the reserved because our 20 foot wasn't available. Total chaos, unprofessional, hot mess. I really hate there is no competitive companies in my area bc I would never use uhaul again if there were.

No reviews have been submitted for this location.

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