Customer Reviews for JB Auto Sales
(U-Haul Neighborhood Dealer)

260 reviews

1598 US 22 NW   Washington Court House, OH 43160
(Take right at the exit for WCH off US 35)

(740) 313-4063

Location Hours

  • Mon-Fri: 5:30 pm - 8:30 pm
  • Sat-Sun: 8 am - 12 pm

Services at this Location:

Contact Us

(740) 313-4063

1598 US 22 NW
Washington Court House, OH 43160
(Take right at the exit for WCH off US 35)

Services at this Location:

Location Hours

  • Mon-Fri: 5:30 pm - 8:30 pm
  • Sat-Sun: 8 am - 12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I did not add safemove but was charged for it. The truck we had is in major need of repair

Jackie C. 
Rating:
5.0

Customer did not leave a comment.

Jamie R. 
Rating:
3.0

Customer did not leave a comment.

JOSEPH D. 
Rating:
4.0

Short amount of hours on Saturday

CODY W. 
Rating:
4.0

The gentleman who helped us wasn't friendly or acted as if he was in a rush. Overall experience was good

JUANITA S. 
Rating:
5.0

The contact person was very friendly and professional.

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

Scott T. 
Rating:
3.0

No one there during the weekends To walk you through dropping off

STEVEN T. 
Rating:
5.0

Customer did not leave a comment.

KASEY B. 
Rating:
5.0

Customer did not leave a comment.

Shalamar W. 
Rating:
5.0

Customer did not leave a comment.

Robert F. 
Rating:
3.0

There was a broken table leg still in the van from the last customer. The vehicle was all over the road because the front end of the vehicle is worn out. The truck is in need of major front end work. It likely needs ball joint, tie rods, steering links and such.

D U. 
Rating:
5.0

Customer did not leave a comment.

JOHN P. 
Rating:
3.0

Customer did not leave a comment.

RITA T. 
Rating:
5.0

Customer did not leave a comment.

JOHN A. 
Rating:
5.0

Customer did not leave a comment.

Charles S. 
Rating:
4.0

i was very satisfied with my reantal experience

TIMOTHY S. 
Rating:
5.0

Customer did not leave a comment.

BRANDI T. 
Rating:
3.0

When I dropped off my keys after hours in the lock box, they had left the keys in the box. If I was a dishonest person, I could've opened the lock box and taken the keys to the other uhaul parked there. I took the keys out of the lock box and put them in their mail slot that went inside the door. It didn't make me feel great about leaving my uhaul.

Ashley P. 
Rating:
5.0

Customer did not leave a comment.

Douglas S. 
Rating:
5.0

Customer did not leave a comment.

AMANDA C. 
Rating:
2.0

I called J&B auto sales about 815am to make sure they would be open by 9am which was our scheduled pick up time because their website said they were not open on Saturday's until 10am.. when he answered he said yes and asked if we could come earlier than 9am I said I could try to be there by 830-845. Not sure what the guys name was at JB auto sales because he didn't even introduce himself in person or on the phone but he was not very customer service oriented. If you would ask a question he wouldn't even make eye contact and acted like we were a bother. When he asked us which place we were dropping it off at I explained to that the U-haul website wouldn't let me put in a closer location to where we moved which was to Peebles, Ohio … he stated that he thought there was a U-Haul location in Peebles because he was from Peebles, ohio or closer than Hillsboro and that he would change it in the computer that the customer was unsure of drop off location. He didn't do that… so I made a phone call too Graceful pastures who stated that we could drop it off there. Overall I would never recommend J&B auto sales for U-Haul Rental.

Jess N. 
Rating:
5.0

Everything great very helpful

JAY P. 
Rating:
5.0

Customer did not leave a comment.

anna S. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey F. 
Rating:
4.0

Customer did not leave a comment.

charles H. 
Rating:
5.0

Customer did not leave a comment.

Brandon L. 
Rating:
3.0

Customer did not leave a comment.

REBECCA L. 
Rating:
2.0

The guy that was there was very stand off ish. We were owed $8 in return but he is never there so we can pick up our refund.

CARRIE M. 
Rating:
5.0

Customer did not leave a comment.

terrell G. 
Rating:
1.0

There was a bag of weed in the glove department. When we told the gentlemen he was not all surprised! Instead he asked us how much was there and if we smoked it. I'm glad i found it before my daughter did. They charged my account the day i picked it up and then took more three days after I returned it. Its definitely not worth the price or the trouble.. I now have to try and figure out how to get the money they took out the second time back!

Dakota C. 
Rating:
5.0

The proprietor of this establishment truly understands the importance of exceptional customer service. I picked the truck up on a very cold 23* or so day with 4-5" of snow on the ground and he already had the truck running with the heat on and ready to go. THAT is how you do things. Thanks JB!

Lawrence R. 
Rating:
5.0

I was charged 15.40 for gas when there was no gas in it except a quarter of a tank and i put it back to where it was when i picked up the truck

Lyndia K. 
Rating:
3.0

Customer did not leave a comment.

Tristan W. 
Rating:
4.0

I used the mobile pick up and return. No direct dealing with the location

Matt F. 
Rating:
5.0

Customer did not leave a comment.

Larry H. 
Rating:
2.0

There was a problem from the start. I reserved the vehicle and there was not an indicator that the rental had to be through the App and signed out via App. I called JB uhaul and the person that answered the phone had terrible phone skills at best. Talking with this person was infuriating. He kept talking over me and did not listen. I would not use this uhaul site again unless I had no choice at all. I had to call the Dayton office and Jason answered. He was very helpful and made the rest of the transaction worth while. The office looks like a shed. I wouldn't know what the inside was like as they were closed at 1130 am on a Thursday.

William S. 
Rating:
4.0

When a person makes a reservation. Follow through and actually have a vehicle at the site. This wasn't the local show issues it was a corporate Uhaul issue. Versus having to driving 25 minutes of the way to get one at another location. Highly dissatisfied with that.

Leonard D. 
Rating:
3.0

Customer did not leave a comment.

Jacob K. 
Rating:
5.0

Customer did not leave a comment.

Larry H. 
Rating:
2.0

Customer did not leave a comment.

Jakeb C. 
Rating:
5.0

Very clean vehicle. Easy check in and check out process. Thanks!

Jackie C. 
Rating:
1.0

I got double charged, people don't know how to do their job and now I have to waist time trying to get my money back

Joseph W. 
Rating:
3.0

I ordered a dolly and never got it. I was charged for it too.

Kirsten C. 
Rating:
5.0

Customer did not leave a comment.

Michelle L. 
Rating:
1.0

There would actually be someone there to check over your truck I got charged way too much for an hour

Samantha A. 
Rating:
5.0

Customer did not leave a comment.

Amanda C. 
Rating:
5.0

Customer did not leave a comment.

Shawn B. 
Rating:
5.0

Highly recommend this location for rental equipment. Professional and courteous

BRYON W. 
Rating:
5.0

Customer did not leave a comment.

Chaves H. 
Rating:
4.0

All good!

David P. 
Rating:
3.0

Customer did not leave a comment.

Linda M. 
Rating:
5.0

Customer did not leave a comment.

don A. 
Rating:
5.0

Customer did not leave a comment.

Keith H. 
Rating:
3.0

Customer did not leave a comment.

Brian Z. 
Rating:
5.0

Customer did not leave a comment.

Shane V. 
Rating:
5.0

Customer did not leave a comment.

Margaret S. 
Rating:
5.0

Went above and beyond to help me get the equipment I needed to continue my trip and take my car with me to my destination

Dan P. 
Rating:
3.0

The transaction was all done online. I have no documentation to tell me what all of the charges were for. A 19.99 plus miles went to about $65 and no way for me to see what I got charged for.

Chris J. 
Rating:
3.0

Customer did not leave a comment.

JEFF A. 
Rating:
5.0

easy and fast

Ronald B. 
Rating:
5.0

This location is always helpful good dealer

James C. 
Rating:
3.0

Maybe not be hidden away and actually have someone there when it says open

michele H. 
Rating:
4.0

Customer did not leave a comment.

Darla P. 
Rating:
2.0

Was no help whatsoever!! No customer service, and would not use this location again.

brenda C. 
Rating:
5.0

Customer service at this location is great. The Uhaul site and had issues with my reservation that the site manager fixed for me. My only complaint is that I had to clean out the last renters trash.

Dylan M. 
Rating:
3.0

The ramp lock pin was worn out and the ramp came down while I was driving through construction so i could not pull over and just had to drive like that for 5 miles. Also i was not asked if i wanted towing coverage but was billed for it. I thought it was optional since i was already insured by my insurance.

marvin L. 
Rating:
5.0

Customer did not leave a comment.

Rachael J. 
Rating:
5.0

Customer did not leave a comment.

Roger D. 
Rating:
5.0

Its nice to have a uhaul near us.

Sharon N. 
Rating:
5.0

Customer did not leave a comment.

MARK H. 
Rating:
3.0

Drop box.

Johnathan R. 
Rating:
3.0

Trailer was very dirty with stone, had to take the trailer home to sweep it out. Was also disappointed that the smaller motorcycle trailer I reserved was swapped for a larger much heavier trailer which greatly affected my gas mileage and ease of use.

Steve W. 
Rating:
5.0

Customer did not leave a comment.

sheryl P. 
Rating:
5.0

Customer did not leave a comment.

Ellen T. 
Rating:
5.0

Customer did not leave a comment.

NICOLE S. 
Rating:
4.0

Customer did not leave a comment.

Rick F. 
Rating:
1.0

Attitude of owner/agent. I reserved Auto transport for 1200 02 Sept 2018. Called to inform agent we were 15 minutes away, he then informed us he rented the transport at 1000. He had called my home phone to tell us the trailer was rented. We had already driven 75 miles and not at home.Why do you even have reservations if they are rented before you arrive?? You reserve something so it will be there, not rented..After sitting on side of road on phone with customer service, he called back to say transport was returned at 230 pm. Went ahead and rented as we had no choice, I'm done with Uhaul unless you make this right.

Morris A. 
Rating:
4.0

Everything went well except for having to leave the truck at 3/4 full...the gauge was closer to the half line instead of the 3/4 line so I put in 12 gallons for 22 miles of driving.

Matthew C. 
Rating:
5.0

Customer did not leave a comment.

April S. 
Rating:
3.0

Customer did not leave a comment.

Nate R. 
Rating:
5.0

The cargo van was very easy to drive.

Angie R. 
Rating:
5.0

I do not believe it is the locations fault, but the equipment did have multiple concerns. The location was clean and inviting.

Matthew S. 
Rating:
4.0

Customer did not leave a comment.

Robert S. 
Rating:
3.0

We really appreciate the help late in the day but really feel we were gouged in price. They were very friendly and willing to work with us to get us into a truck for a one way transport but for a truck we used from 6:00 pm till 9:00 pm on Thursday the 154.00 rental fee seemed very steep, excessively so , but we had few to any options.

Carl P. 
Rating:
4.0

Customer did not leave a comment.

Stan F. 
Rating:
4.0

Customer did not leave a comment.

bill M. 
Rating:
5.0

Customer did not leave a comment.

Klay K. 
Rating:
3.0

Our experience was not so much w/this location but with the scheduling of the size trailer we requested. The 1st place it was sent was the wrong size and when I called to confirm, I could not understand the foreign speaking man so I did not know we did not have the right size until we drove there to pick it up. Luckily, scheduling was able to find the size we needed at this location before he closed which is where we had requested in the 1st place. After we were on our trip, we became aware the tail lights did not work which created a bit of stress driving at night. We opted to not call and complain knowing the difficulty we might have in getting another one and the difficulty in loading and unloading. We did let this location know when we called to drop it off.

Sylvia B. 
Rating:
3.0

After picking up trailer and leaving location it was noticed that there was no license plate. Dealer needs to ensure that equipment has all legally required items!

robert M. 
Rating:
5.0

He's always great!

Shannon B. 
Rating:
5.0

Very friendly and helpful would recommend JB Auto sales for all your moving needs.

wayne S. 
Rating:
3.0

First offi was to pick up at a diffrent location they called and told me they were not gonna be open, then i was told a differnt price so no i wont use you guys again

SUSANAdam M. 
Rating:
3.0

Customer did not leave a comment.

Travis B. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey W. 
Rating:
4.0

Dealer was having problems on the website getting the contract together.

Tim M. 
Rating:
5.0

Great experience!

Patricia K. 
Rating:
4.0

Customer did not leave a comment.

Tug M. 
Rating:
4.0

Customer did not leave a comment.

John H. 
Rating:
1.0

The location pick up the guy there was great. I give him 5 stars. J&B Auto Sales was wonderful. U-haul on the other hand was a complete headache. I called once made a reservation for sunday they sent me a text for a reservation for saturday. I had to call back and fix my reservation. Then no one told me my pick up location had changed. So i sat at the wrong place for 20 mins. My pick up time was almost 2 hours earlier than i wanted and i had a larger truck then i wanted. I called and complained then the area manager sent me an email. It stated that my pick up location was ONLY 2 miles away, which would of been fine if i had KNOWN! Also they upgraded our U-haul to a larger truck. If i wanted a larger truck thats what i would of picked. I wanted a cargo van for a reason. You guys have a very crappy system that needs updated or something. I would not ever recommend U-haul to anyone. Its nothing but a headache.

leslie M. 
No reviews have been submitted for this location.

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