Customer Reviews for Jeffrey's II
(U-Haul Neighborhood Dealer)

119 reviews

5615 Hwy 401 S   Youngsville, NC 27596

(919) 229-8348

Location Hours

  • Mon-Fri: 7 am - 5 pm
  • Sat: 7 am - 3 pm
  • Sun: 9 am - 2 pm

Services at this Location:

Contact Us

(919) 229-8348

5615 Hwy 401 S
Youngsville, NC 27596

Services at this Location:

Location Hours

  • Mon-Fri: 7 am - 5 pm
  • Sat: 7 am - 3 pm
  • Sun: 9 am - 2 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Jai A. 
Rating:
4.0

Customer did not leave a comment.

Anthony T. 
Rating:
5.0

Nothing, the experience was perfect.

noel G. 
Rating:
3.0

Unknown to me, the truck's headlights were not up to par. There was only one headlight, and it was poor. I had a difficult time navigating the winding back roads to my destination putting me at risk.

TIM V. 
Rating:
5.0

Customer did not leave a comment.

James R. 
Rating:
1.0

None of the employees were wearing masks as mandated by North Carolina. During times like these, I would not recommend anyone to deal with this location.

Brett P. 
Rating:
2.0

If you need help with your rental, this is not the place. I literally did everything but ring myself up

Rod S. 
Rating:
5.0

Customer did not leave a comment.

Mitch W. 
Rating:
1.0

Problem with detaching trailer Am handicapped and need assistance Drop off facilities is a secondary business

DELBERT H. 
Rating:
5.0

Customer did not leave a comment.

Allison S. 
Rating:
5.0

Customer did not leave a comment.

Richard L. 
Rating:
3.0

The service was fine, but the location is a bit small to accommodate for U-Haul and the other customers shopping there. It is a gas station too and the clerk was multi-tasking, although she did great, she did not have any help. We were supposed to receive a refund for not having furniture covers (dozen), they informed us they would refund us, but due to the timing it took for her to ring us out and wait on the other customers we had to leave for other engagements. We never received the refund.

Carsietta C. 
Rating:
5.0

The youg lady was very understanding, The truck that was going to be mine had not shown up at his desonated time 9am. So she checked with her boss,and instead of making me wait for who knows how long. They decided to swap out equipment. That was a blessing to me was on a tight time schedule lol. So yeah they were awesome 👌

Daniel A. 
Rating:
3.0

Reservation was at BJ Grocery for 7:30AM pick-up. Location posted sign for open time at 6AM. Location was not open at pick-up time and I had to change the reservation to Jeffrey's. This caused an hour delay with my help to move waiting.

Charles Y. 
Rating:
5.0

Customer did not leave a comment.

Jimmy C. 
Rating:
5.0

Customer did not leave a comment.

Charisma J. 
Rating:
3.0

Customer did not leave a comment.

Jason H. 
Rating:
5.0

Grateful that they were open on Sunday and helpful :)

MATTHEW M. 
Rating:
3.0

My experience with the local vendor was very good. However, UHaul was a disaster. Unfortunately, the previous renter did not return the vehicle on-time, so I was forced to another location at the last minute. Obviously, that is not UHaul's fault, but every other part of the billing experience was not clearly communicated. I spent 30 minutes on the phone during the return process, just to get clarification on the rates I was being charged. Also, the length of my rental period was incorrect. Mostly avoidable with proper communication and diligence on UHaul's side.

brent N. 
Rating:
5.0

Easy check-in and check-out process.

Jennifer L. 
Rating:
5.0

Na

Cindy M. 
Rating:
2.0

First they gave me a truck with no heat and then the truck I got to replace the one with out heat ran horrible as hell and cost me 50 bucks in gas for only 65 to 75 miles total trip

Joshua C. 
Rating:
5.0

Customer did not leave a comment.

shawn C. 
Rating:
3.0

Customer did not leave a comment.

JOHN T. 
Rating:
3.0

Customer did not leave a comment.

Jonathan M. 
Rating:
5.0

Customer did not leave a comment.

Berhanu G. 
Rating:
5.0

The staff here went above and beyond to help me get the truck. The Uhaul experience using mobile pickup was the absolute worst. The mobile order wouldn't process and I couldn't get anyone on the phone. When I finally did and was able to move forward, I was then once again held up by the mobile system. Finally, with the help of the staff at the store being on the phone with Uhaul, I was able to get the truck, but the mobile pickup process never completed. What should have been a 15 minute (at best) process ended up being a 1.5 hour process. If I had had another option, I would have taken it.

Andrew B. 
Rating:
5.0

People at all locations were very nice and helpful… But you're on line service and people answering the phone is a joke… No one will answer the phone you're put on hold and when you get someone they don't know what you're talking about… We had a flat tire and had to go to one of your service centers to get it repaired were initially told to go online for roadside Service but my phone would not connect to that and I could get no one to answer the phone after a more than two hour delay someone there finally helped us would not want to use your service again due to this

brenda U. 
Rating:
5.0

Customer did not leave a comment.

angela D. 
Rating:
4.0

Truck cab needed to be cleaned.

Jeff C. 
Rating:
4.0

Customer did not leave a comment.

William H. 
Rating:
1.0

I had a moving truck reserved just to get there and they tell me they don't have anything

Tiara C. 
Rating:
1.0

It took me 30 minutes to get my rental truck. the problem when you do this at a gas station and they only have 1 attendant getting your rental goes on the back burner. They constantly stop working on your rental to ring up customers that want to purchase an item in the store.

Nicholas S. 
Rating:
5.0

The gentleman was great in helping me to hook up the trailer.

Paul AND Tami M. 
Rating:
5.0

My initial pick up place was a joke. Was told I can pick it up at 8am. I get there and they have that truck blocked in by another vehicle in their used car lot. Thankfully Jeffreys had some.

Dennis H. 
Rating:
5.0

Great, friendly staff.

Richard R. 
Rating:
5.0

Customer did not leave a comment.

Swayzene H. 
Rating:
5.0

N/A

NiiAmu P. 
Rating:
5.0

Customer did not leave a comment.

Denise W. 
Rating:
2.0

Need more staff that are trained to lease vehicles. When we returned the truck, the attendant could only write down the mileage and fuel amount. I had to return the next day to get my receipt and make sure everything was cleared. Attendant that day could not work the system either. Had to call someone that was trained/authorized to find out how to get me a receipt.

Donna E. 
Rating:
4.0

The location was nice, my issue was with the pickup time selection on the website. When I completed the order it let me select 07:00 as a pickup time, but the actual location did not allow for pickup until the gas station opened at 09:00 on Sundays. It would be helpful if pickup time options were limited to the open hours of the facility.

Randall C. 
Rating:
1.0

Charge me the right price and not say the tank is full when its not

JOHN E. 
Rating:
5.0

This location has been the easiest for pick up and return of a trailer. Friendly staff.

Jon D. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

Terrie P. 
Rating:
3.0

The tires were not filled with air so please check before leaving the property. There was a dashboard notification that came on to indicate which tire needed air.

Jessica S. 
Rating:
4.0

Customer did not leave a comment.

Thomas W. 
Rating:
5.0

I was very please. thank you to the Jeffrey staff

james E. 
Rating:
5.0

Customer did not leave a comment.

Gray M. 
Rating:
2.0

The ac in truck barely worked. And couldn't get my deposit back until next day because only employee that knows how to do uhaul stuff leaves at 2pm daily. Had to drive 50 mins one way to get my money back.

Hope C. 
Rating:
4.0

No one checked that the lights were working when I picked up the trailer I drove 792 miles and no lights on the trailer. My friend and I couldn't make them work. The check in agent said the problem was with my car harness. Ford's better idea!

milton G. 
Rating:
3.0

Customer did not leave a comment.

Elena B. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
1.0

I have used U-haul several times. this location had terrible customer service. When I checked the U-haul out, the attendant at the service station did not show me which truck it was, she just handed me the key. I had to figure it out on my own. I did not get a receipt and I did not have to sign anything. The gas was at 1/4 of a tank. I drove the U-haul 17.5 miles round trip. The truck was brought back at 1/4 tank. when I turned the keys in the man at the counter said "OK, they will e-mail you a receipt. I asked if he need to check the truck he said he would do it later. When I got the email receipt, I noticed they charged me for gas. I called to dispute it, but got the run around. They said I could come and check the gas level, but by the time I got there the truck was gone. I would not recommend renting from Jeffrey's II in Youngsville NC.

Michele M. 
Rating:
3.0

Reserved a hand truck and 24 furniture pads along with a 15 ft Truck. The truck was available, however no hand truck was available, and only 12 furniture pads could be located.

Leighton S. 
Rating:
5.0

Customer did not leave a comment.

Lisa D. 
Rating:
4.0

Customer did not leave a comment.

Carl D. 
Rating:
5.0

Customer did not leave a comment.

bryan S. 
Rating:
2.0

Train your personnel, so they know what they are doing, so the customer will not have to wait for a long period of time, we have things to do and a lot of miles to drive and we're not getting these things from you guys for free.

estell B. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Customer did not leave a comment.

JON A. 
Rating:
5.0

Customer did not leave a comment.

Brittani G. 
Rating:
4.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

Great experience!

Joel B. 
Rating:
4.0

Customer did not leave a comment.

Rick S. 
Rating:
5.0

Customer did not leave a comment.

BERNARD C. 
Rating:
5.0

Customer did not leave a comment.

nebraska T. 
Rating:
4.0

Customer did not leave a comment.

Geri D. 
Rating:
4.0

Customer did not leave a comment.

Sondra A. 
Rating:
3.0

Customer did not leave a comment.

Carthalia L. 
Rating:
3.0

I made a reservation for a 9 foot van, when I went to pick up, the worker would not let me have the van, because I did not want to return it to the location. I had, stated this is my order when I spoke to a representative on the phone for conformation. I had to go to 3 different locations to finally get a vehicle. It took 2 hours. I know this review will mean nothing, but it was a horrible experience. I doubt I will use uhaul, ever again.

Matthew W. 
Rating:
1.0

Customer did not leave a comment.

Darrell G. 
Rating:
2.0

Need better communication had to pick up truck then go pick up tow dolly at different location causing me to lose a few hours of loading time. But overall happy with service

Daniel M. 
Rating:
1.0

My original location selected for PU I was told the 2 days before didn't actually have the equipment necessary. We were then sent to a location 10 miles away and upon PU day did not even have the dolly or pads we paid for. We then called and found a location w the dolly and pads but only the 26ft truck. We were supposed to be given the 26ft truck for the same Price for 20ft for all our troubles and have now actually been charged twice! Once for the original order and again for the 26ft truck. This entire experience has been a disorganized mess and no one has stepped up to help resolve the issue take care of us as customers.

Steven C. 
Rating:
1.0

Had a terrible experience with this location twice in one weekend on two different rentals. Not all of their staff is trained on the system so they told us to “go somewhere else or come back tomorrow” Luckily customer service for the corporate uhaul office is wonderful and made everything right for us. Will never use this location again and will go elsewhere for future.

Kelli W. 
Rating:
2.0

Staff needs to be trained on Uhaul, not just the owner. I had to convince the clerk that my quick pickup via app was legit and she didn't have to wait for the owner to arrive. Last time, I had to wait 45 minutes for the owner to arrive!

Nick P. 
Rating:
1.0

Worst customer service possible. A horrible experience.

Christopher L. 
Rating:
5.0

Very good location, helpful and friendly staff. Will definitely use them again!

Bernard W. 
Rating:
4.0

The dolly was damaged (bracket was separated). I thought that was the way it was built since I did not examine it at time of rental... When I returned it, the Jacksonville store showed me the damage. (We actually did not use the dolly because a lot of helpers showed up, and we hired some teenagers who are going on a mission trip)

Fred S. 
Rating:
3.0

I did online checking out. Got there the printer would not work so to 40 minutes. Finally just took a picture with her phone. The truck had something wrong with it it vibrated.

Susan S. 
Rating:
5.0

Customer did not leave a comment.

Craig T. 
Rating:
5.0

Everything was awesome! Quick pickup and drop off! Thanks again for making our moving experience easier!

Elizabeth C. 
Rating:
4.0

Customer did not leave a comment.

bruce R. 
Rating:
5.0

Everything was GREAT!!!! Thank you so much!!!!

Bill H. 
Rating:
5.0

Customer did not leave a comment.

MARIAH P. 
Rating:
5.0

Customer did not leave a comment.

Tiffany T. 
Rating:
1.0

The printer was not working at pickup. We had no clue what was expected on mileage, etc. When I turned in the truck the location was very quick to add additional charges, for fuel, excessive mileage etc. This is not acceptable. We had no printed proof of anything!

MARK M. 
Rating:
5.0

A good place to rent from .

FRANCHESKA B. 
Rating:
2.0

Took forever to check out and to return the truck--over an hour each time. The truck was dirty. Had to clean it before I could use it. Was charged insurance when I declined it. Was told someone would be there when I scheduled my pick up time. Was told I needed to return the next day, but when I explained that I was assured someone would there, they had to go find someone to check me out. The computer is old and very slow. Overall, a very bad bad UHaul experience.

SUSAN G. 
Rating:
1.0

Have people who can actually rent a uhaul truck, have the truck available and don't make the customer drive to 3 different uhaul rental agents. I have been using uhaul for years and this was the worst service ever. I was in disbelieve!!! Very very unsatisfied!!!!!!

ron B. 
Rating:
4.0

keep your computer updated so you can print out return reciepts at the time of return. the clerk could not access uhaul from your computer system. she had to process our return from her phone. she was very nice and she emailed us a receipt. i was still not happy with her not being able to access the computer.

MARSHALL P. 
Rating:
5.0

Customer did not leave a comment.

Brian M. 
Rating:
1.0

Customer did not leave a comment.

PHIL H. 
Rating:
5.0

Customer did not leave a comment.

STANLEY K. 
Rating:
5.0

Everything was smooth and easy. Zero problems.

Chris C. 
Rating:
3.0

The agent had a difficult time accessing the uhaul site. The check-in time took 30 minutes - longer than I thought. The agent was doing her best and we eventually got on the road.

jayne D. 
Rating:
5.0

Customer did not leave a comment.

Lewis G. 
Rating:
4.0

Customer did not leave a comment.

AGATHA F. 
Rating:
3.0

Clerk had trouble with the rental on the computer due to internet issues. Had to do rental over phone with another of their locations.

Vincent D. 
Rating:
5.0

Customer did not leave a comment.

Kathleen T. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top