Customer Reviews for Jogger Logistics
(U-Haul Neighborhood Dealer)

Rating:

1.0

The guy wasn't there at the reservation time. The van reeked of cigarette smoke. We had to drive around with the windows down and I still got a headache. Not a pleasant uhaul experience.

Rating:

3.0

The van smelt like someone was smoking in it non stop. Very bad

Rating:

4.0

I did not know about off hour charges. It costs me $20 dollars

Rating:

3.0

I am troubled why I was charged for an additional day. Not only because I did not use or request an additional day - but because this change was made without notification to myself. I am glad I looked at the invoice. I have reached out to customer service - hoping that it gets resolved quickly and not a usual or uhaul condoned behavior.

Rating:

2.0

We have communicating problems with this dealer

Rating:

1.0

Guy had poor customer service. They closed 3 hours earlier then advertised

Rating:

4.0

Thanks it was very easy and helpful moving with uhaul will definitely use this company again!

Rating:

3.0

The original pick up site was 12883 Anvil Way, Surrey.$5 minutes from my home, in behind a trucking outfit. Oh, sorry no truck, you will have to call dispatch to rebook!!! Rebooked to a place 10 minutes from my home. No impressed. I had a 24 hour road trip to make after loading the truck, plus this stress !!! NOT IMPRESSED!!!

Rating:

1.0

They sold my email address spam went up 1000x since using U-Haul .

Rating:

2.0

Have the truck ready with the equipment ordered at the desired location.

Rating:

4.0

The truck in the back was filthy needed to be cleaned.

Rating:

2.0

poor service

Rating:

1.0

I booked this truck and a car hauler trailer to be picked up in Mission BC on Jan 27th am. I was called 2 days ahead and told I can pick it up in Langley. One hour drive from Mission. This dealer told me I would be given extra time since I had to pick it up a day early. He did not do this. He had a trailer sitting in his yard which he refused to rent me, claiming that this trailer with Uhaul markings all over it belonged to him and he would not let it go on a one way rental. So I had to drive to Chilliwack BC to pick up the trailer. In all it took me 6 extra hours to pick up the rental vehicles. The truck had well worn summer tread tires on it (I have a picture) which are NOT safe for Canadian winter driving. We came close to several accidents due to poor traction on slippery roads. DO NOT DO BUSINESS WITH UHAUL. They are inept and unwilling to listen to or correct problems caused by their own network.

Rating:

1.0

The quote from Uhaul is misleading and dishonest. If you are wondering how they can offer the $19.95 deals, this is how. I was quoted around $53 for the 4-hour booking and ended up paying $112. Why? Because I received the Van at under a 1/4 tank gas and returned it without filling up at 1/8 tank. So for using the truck for 16 km total, I was billed for 11 L of gas at over $2 per litre and then an additional fueling fee of $30. Ridiculous gouging. After waiting in line and completing the paperwork to receive my truck at 9:30 am, I was questioned for returning it at 1:30 pm. Excuse me? That's the agreed upon 4 hours. Not my problem if you delay pick up. I guess your details are selective. Never again. Buyer beware.

Rating:

4.0

No one at the drop off location but we were able to talk to personnel on phone and he guided us where to park vehicle. Follow-up email message worked fine for us.

Rating:

3.0

This experience was all around bad. - the onsite person was late, leaving multiple people waiting to pick up their trucks. When he arrived, he didn't apologize or say anything to anyone. - the van is extremely dirty inside. The window was difficult to see through it was so dirty. Doesn't look like the inside cab has been cleaned in a year.

Rating:

4.0

The per mile mileage cost is too much should be reduced

Rating:

1.0

I had ordered a 26' truck and it was confirmed. All they had was 20' which cost extra gas and trips as I was unable to load everything. I had also ordered a dolly and 10 blankets which they said they didn't have. Not happy.

Rating:

5.0

Roheed was wonderful to work with!

Rating:

5.0

Good job 👍

Rating:

5.0

Good

Rating:

1.0

No one was there to pick up the truck. The keys were just in it open so anyone could have taken it, especially past renters who know they do this. I was charged extra for gas when I left it exactly where it was when I took it, I was also charged for not checking it in and I absolutely did so, the exact same way I checked it out because NO ONE WAS THERE. Very irritating, but thankful the dispute was acknowledged and I was refunded thank god to good customer service

Rating:

3.0

The truck was functional. It worked. The job got done so that part is great. It handled well, brakes were good on hills. Lots of room. The truck cab was full of mold. All over top to bottom. I had to clean it twice over our rental period as it kept growing back. You could see it everywhere. There was also a foul smell of mold almost like marijuana. Less in the back storage. But still present. That's not healthy. There was also garbage in the cab including a lighter jammed in the door handle that's still there fyi The pick up day was sunny. Our first day moving with the truck was during the big snow fall in December. Found out the hard way there was no windshield washer fluid. That's not safe. Neither is the massive cracks in the windshield There seems to be a disconnect from the uhaul brand and whoever owns that truck because it appears nobody cares about that truck. It just looked like it needed some tlc. Again, operationally it worked. But from a health and safety and maintenance perspective hard fail. Feel like this truck is doing the uhaul brand a disservice. Thanks for the free blanket rentals though

Rating:

1.0

I was referred to the 205 street location from the 56th Ave. It was terrible! The truck was handed over with less than the noted fuel. I did the after hours return over the phone. And now they are charging me for fuel, late return fee, extra kilometers and their manual return done by them. This is absurd. NEVER GOING TO 205 LOCATION AGAIN! I was originally given a $130 quote for 50miles and this was not compensated at the time of the return. Very disappointed 👎

Rating:

3.0

Something shady was going on , guy giving truck gave us a $50 credit he said mileage and fuel will be different than the contract so that would cover the difference. Looked to me like the truck was used off the record and he was covering it up. Inside of the box was filthy had to sweep and pick up garbage before we could load our possessions in it.

Rating:

1.0

The mobile system was completely off, I had very shotty communication with Jogger Logistics and felt very uncomfortable the whole time, both pick up and drop off. Will never pick up at this location again, only in person face-to-face with a representative

Rating:

1.0

I was over changed on the kilometer rate. I was charged for $20 after hours return. I returned in time 1:00 pm on Friday and waited in office for more than 30 minutes for help. The person arrived and told me that the manager is not their and took the keys. When I picked up the documentation say the truck was quarter full but it was actually empty. I have the prove. The manager told me that he will give me a fuel rebate I must just bring it back with a quarter full tank as per documents. It was never reflected on my final bill. I paid around $80 more than I was supposed to. I also put in must more full than used to compensate for the documentation error. That is another $20. If I am not refunded ASAP I will never use Uhaul in future. And I will make sure all my friends and family knows about this. I am very dissapointed because I also had a bad experience with another branch.

Rating:

5.0

All exceeded expectations

Rating:

1.0

I am extremely disappointed in this entire experience. The vehicle was a mess. the blankets I booked were not available, so they gave me a portion of what i needed from another company, but they were all dirty and dirtied some of my belongings with a black sticky substance and wood chips. The vehicle was not where it was supposed to be. The person at this location was late, which set back my schedule. The previous vehicle user smoked it it so it reeked of cigarettes. The vehicle wouldn't shift properly, which caused me to get stuck on the road several times. The list goes on. Unless someone contacts me to try and correct this horrible experience I will never use U-haul again.

Rating:

5.0

Good customer service

Rating:

1.0

Charged me $1.99 per km instead of the advertised $.99 per km. Over hatched over $100 for my less than one day rental. 15 ft truck was advertised at $29.95 per day plus .99 cents per km. Rented it for 24 hrs, returned it clean and gassed up. Then saw the invoice. Ripped off. Jogger Logistics in Langley BC. Contract # 73699867

Rating:

1.0

My overall experience with Uhaul was really stressful to secure a truck. I talked to about 8 different representatives to get this set up. And over two days. One person didn't know much about the sizes of the trucks, to guide me when I described the size of the storage unit. Finally someone in another country was able to help me, others kept on referring me on. I ended up being encouraged to get two trucks after I described my storage unit. In the end, I only needed one truck but the representative at this location would not even consider giving me any reimbursement at all. I am still owed money for the deposit I put down and will follow up to ensure I get that back. This experience for this move was a big thumbs down, overall Uhaul, to be honest. All other times was total thumbs up but not this time. I will only rent from an office and go right there, otherwise may not go so well like this time.

Rating:

1.0

Last minute I had my truck cancelled and received zero initiative from uhaul to sort it out. I then had to correct the booking a further two times due to the administrative incompetence of the individuals I had interacted with. Then drove miles out of my way to get an alternative unit. When I got there the representative had forgotten his keys and made myself and many others wait for at least 30min. And on day 2 of my rental I received a phone call asking me where my truck was when I had in fact booked it for two days. I also got charged a fuel surcharge despite returning it with more gas than I received it with. No I will not use this company again. Customer service is clearly a foreign concept to you. At no point did I ever get an apology nor a genuine attempt to resolve the issues. Shameful behavior on your company's part.

Rating:

1.0

Truck smelled bad when I received it, and then the drop off location charged ME a cleaning fee because of it. That's 2 bad experiences with U-Haul in as many weeks. Fucking bullshit.

Rating:

4.0

If there is snow on the windshield & a foot of snow all around the vehicle it should be cleared so the person renting it can at least get in, and do a walk around inspection.

Rating:

5.0

The service was excellent. I was very impressed with the speed of the rental and later with the speed of the drop off. I would go back in a heartbeat if I ever needed another vehicle. For sure would recommend to others.

Rating:

1.0

The person in charge of this u-haul place is never actually at the location, and provides absolutely no information about this. The location is set to open at 8:30, but again, nobody actually arrives. I had a reservation at 9:00 and received no indication about how to pick up the u-haul, I had to call to find everything out, which delayed my start time significantly. After returning the u-haul at 4:00 pm (two hours ahead of schedule), my receipt stated that I returned it at almost 11:00pm, and I was overcharged by nearly $50. Avoid this location.

Rating:

3.0

Super to late to pick up the trailer - did not arrive until 10:45 am

Rating:

1.0

Owner of this location has HORRIBLE customer service, i was guaranteed a 26ft and it was switched to a 20ft by the owner without first advising me. Had to take multiple trips because of this causing my day to be hours longer. I purchased 2 mattress bags that i never received because they were supposed to be gotten at pick up and when i called the owner during pick up he told me i had to go to another location to pick them up which was out of my way. The truck barely ran and it struggled to hit 50kms speed. I booked for 24/7 online pick up and drop off and the owner tried to get me to only use it till 6pm. My roommate unfortunately had also booked the same location and is having a horrible experience already this morning as well with this location/owner. They also told me there was someone else there trying to pick up a truck that has been switched to a smaller size without notice. DO NOT USE THIS LOCATION YOU WILL REGRET IT

Rating:

1.0

No customer service Very poor I almost lost my lod off the trailer because a failure with the straps It's very dangerous it should be replaced I have done hundreds of towing a d i know that the strapping system should be looked after before some one get heart You can call me if you like Najib 604 751 4566

Rating:

2.0

The employee was late for pickup and didn't open the business on time. There was also an issue with not having enough of the "confirmed" sizes of trucks available to each customer.

Rating:

3.0

It wasn't my location of choice so frustrating that I had to travel out of my way wasting fuel and km to pick up a truck that wasn't near me.

Rating:

2.0

This is not an actual Uhaul location. They run a freight forwarding business and Uhaul on the side. Showed up and was in a rush to pick up the truck and go, they were busy in the back working. Had to wait until someone showed up to assist. They had changed my reservation without notifying me and caused me a lot of trouble and extra 2 hours of my time. Overall it was a very poor experience and I will not go to this location again.

Rating:

2.0

Pin to secure vehicle to the trailer had no retainer Marker light falling out Trailer was dirty There was no one at the location to go over the trailer prior to leaving with it.

Rating:

1.0

My original location was cancelled. This location was set to open at 9 and the person opened at 9:10am. 1 person working only, didn't show where trucks were. Customers had problems finding tricks. My truck wouldn't start. No paperwork given, everything needed to be done on app. Came back and he gave me keys to a new truck but I had to walk around the lot and found it in the back of the building. The person working was completely unhelpful.

Rating:

1.0

$20 after-hours fee? Are you out of your mind? This was not mentioned to me at all. I borrowed your truck for 2 hours and you penalized me? I will follow up with Uhaul HQ; I have pictures of this truck poorly maintained and I have pictures.

Rating:

4.0

Inside of box was full of sawdust and nails from a brad nailer. Outside of truck was absolutely filthy. The ramp was full of gravel.

Rating:

3.0

I rented a 6x12 enclosed trailer, unfortunatly your trailers do not accept a normal ball size so i had to drive to another location and buy a 2" ball for $19 bucks and then try to remove my ball which has not been taken off for 15 years !!!! was that a pile of fun or what!!! I got it done but then discovered there is no leg or jack to rest the trailer reach if you have to unhook with any weight in trailer, It all worked out, but the stress levels were peaking at times!!

Rating:

5.0

All it is good

Rating:

3.0

When I arrived I was told to park and then told I would have to pay a $25 fee to drop it off. I suggested that wasn't appropriate as no one had told me the location wasn't open. Then when I received the invoice it had a cleaning charge, which I wasn't informed of. All in all not great service at the drop off end.

Rating:

1.0

Store was not open until 9:30 despite their website and sign indicate a 8:30am start. Upon my return, same thing, with a customer representative only showing up around 9am.

Rating:

2.0

The office was closed, we start the rental 1 h later, and the truck was not clean at all and not enought gas. Very Bad expérience..

Rating:

3.0

The set up at this location appeared a little disorganized. However, the agent did ensure I did get a truck for my move. The truck did not appear to have been cleaned and checked prior to me receiving it.

Rating:

1.0

Horrible…the online check in and check out systems didn't work. I was on hold for almost and hour and was charged over fees. Would not recommend to anyone…

Rating:

1.0

Customer service was not there at all. Ended up submitting order via phone and this location was chosen for pick up only. Upon pick up there were no blankets and trolleys in the truck. Agent told me to drive to another location to pick it up myself.

Rating:

1.0

Be there to give out the truck. We did not appreciate having to spend 40 minutes trying to figure out how to get our truck. I also did not appreciate the location swearing at me when I needed to keep the truck for an extra day. The truck was also in poor condition. The brakes were terrible and there were cigarette butts left in the cargo area.

Rating:

1.0

Did not have the equipment I reserved more than a week prior. I was given a smaller truck which doubled my travel time as I had to make 2x the trips.

Rating:

2.0

Do not make overcharge. Return overcharged money as soon as possible when customer requests.

Rating:

5.0

every thing went smooth

Rating:

4.0

I appreciated the call back from the manager, and the acceptance of the equipment as other locations would not accept it.

Rating:

2.0

They overcharged me, they put the wrong time of pick up into the computer, then charged me an extra day for late charges. Very incompetent people. When I had called to get some of the charges reversed, the phone wasn't even answered by saying “U-Haul how may I help you”? It was just answered with “hello”. I wasn't sure if I was calling somebody's private line. The person on the other end didn't help me at all. Passed me to your 1- 800 number where I got excellent service.

Rating:

2.0

Store opened late... 10 mins past my pickup time and an hour and a half late for another customer. Service was friendly, but rushed and overpriced

Rating:

2.0

Make sure the equipment is in good working order. When a customer makes a reservation @ a specific time then make sure it is ready at that time. Not an hour later.

Rating:

1.0

I was supposed to be able to pick up the truck at 730 and wasn't able to. Had to wait until 830 for the store to open. the guy running the store was late so the store didn't open until 840. There was a line up so I didnt get my truck until 9pm. I was supposed to have moving blankets and a dolly. The guy said he had no blankets but said there was a dolly. I took the truck and left to get my move done. I got to my move location and realized there was no dolly in the truck and the box was covered in dirt. I finished my move and took the truck back and got a bill later on with a cleaning charge for $30, even though the truck was given to me dirty. Really unhappy with the service overall. I requested a refund for the cleaning charge as I actually gave it back in a better condition than when i received it but I haven't heard back from anyone. poor service.

Rating:

2.0

Booking was canceled by this location as they reported that the truck was in an accident and could only provide smaller or larger. We canceled and booked with uhaul again to pick up truck required from parkland grocery. When we arrived there was no truck. We had to call and get another truck which your 1800 number redirected to a local dispatch. We then had to go pick up the truck from jogger logistics which had told us they had no 20 ft available. Result was we were now 2 hours late. The truck smelled foul in the cab. It handled really poorly and seemed in rough mechanical order.

Rating:

1.0

Haven't got my money back from uhaul for them not have the pads and a dolly for me, had to go to another location and pay an again….never again will I rent with them

Rating:

2.0

the truck was fine. I've had troubles reaching the location to ask for a receipt which there could be a discrepancy on. my return time was at 3, we asked for an extension which we could not do as a family was picking it up at 4. we were about 30 minutes late and i got several phone calls and texts from about 2:55 to 3:30 which seemed excessive. i was charged an additional $47.24, and i would like to know if this is because we were a bit late or what... unfortunately I have not received the receipt and I've been requesting it from the location for a week now.

Rating:

1.0

Was told the (one-way) truck would be ready by 7am the day before our move, Truck was there when we arrived at 8am but keys were locked in the office and no one around . Phoned at 8 am was told there would be no-one in the office till 9AM , they finally showed up at 9:30AM so we delayed 1.5 hours because of miscommunication. Ran into some rain during our trip thru the mountains and the windshield wipers were found to be poor.

Rating:

1.0

he staff was an hour late and everything was messed up.