When my reservation was made and I went through the check-in online, it did not provide me with the passcode to get the key out of the lock box at the business for the uhaul. I had to wait an hour for someone from the business to get there to get the key for me out of the lock box. So making sure this doesn't happen again would be very helpful for your next customer.Hillarie L.
Customer Reviews for Kings Budget Services LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Disappointed! I've rented many trucks & this was the dirtiest cab ever. Mud on floor, interior dirty, bad odor & wasn't sterilized!! 99,000 + miles leaked fluid on our driveway & rust fragments. I requested a â€œfurniture dollyâ€ & they gave me a utility dolly. Wasn't able to use the utility dolly. Cancelled the order of 1 dozen packing blankets & WAS CHARGED FOR. WOULD appreciate a reasonable REFUND. Thank you!NANCY LOUISE N.
Customer did not leave a comment.Aimee B.
Great experience at KingsBrandon L.
Very nice and helpfulDAVID S.
We were told to replace the gas that we used. When we got the truck, it was at half tank. So we returned it at half tank. But we're charged because it wasn't full and at 4.50 a gallon. I called and told customer service and was told that I should have taken a picture of the fuel gage. Well... Maybe I should have not been told to replace what I used and to just top it off. Which is crazy because that's much more than I used. After further review, the contract does state that the tank needs to be returned 7/8 full, at least. But again, the tank was barely half way when we picked it up. Either way, it was a bad experience. For a 157.00 for 6 hours of use, next tike I'll just go through Enterprise. It will be a lot cheaper.Charles F.
Customer did not leave a comment.Jeanetta M.
Great service at Kings, we will be back next week for the same trailer.Brandon L.
Customer did not leave a comment.MICHAEL M.
Customer did not leave a comment.MICHAEL M.
Unexplained charges and slow check in means I'll be avoiding this location from now onConor G.
Customer did not leave a comment.Sheila F.
Service was bad and will be calling in about the rentalPATRICK T.
Customer did not leave a comment.Edward L.
Excellent service. All employees were pleasant, professional, and made the process easy.Jeremy S.
I called the day before to confirm that they had the truck but when I got there they did not know where it was. I spent 20 minutes roaming the parking lot looking for a truck. And when it was found it was parked behind the building. And the employees weren't concerned about where it was or if it was there.Michael J.
Have more help. There was one guy who did a very good job but there was like a line of 10 people plus phone calls and there was not enough people to helpJulee M.
Customer did not leave a comment.George E.
Too many reservations at 9:00 were made. The guy working the desk was slow, and didn't show me where my truck was. Spent 45 minutes in line and then another 20 minutes finding the truck. I had movers scheduled for 9:30 because I was told it would only take a few minutes for check in, and didn't get to my house until 10:25.kevin H.
just dropped off on a Sunday, office was not openRODNEY B.
The truck was dropped off after hours and we did online check out.THOMAS B.
Customer did not leave a comment.Madeleine A.
The staff who helped me were very helpful. The process was conducted in two events as I had a car carrier that needed to dropped off before unloading truck. The staff who took care of the return process performed the tasks efficiently and pleasantly.DONNA M.
Customer did not leave a comment.Andrew Tyler V.
Customer did not leave a comment.Amy L.
Customer did not leave a comment.KEVIN D.
They were very rude It's wasn't the correct pickup location Couldn't get ahold of any employee Online stuff didn't workJasmine T.
Customer did not leave a comment.Colleen H.
Excellent customer service.WAYNE ARTHUR C.
We returned the box truck after business hours so we didn't really have any opportunity to evaluate the return location in West Virginia.Jeffrey Y.
Quick and easy return!Linda R.
Customer did not leave a comment.SHADON B.
Customer did not leave a comment.Michelle Elaine G.
Customer did not leave a comment.Sarah P.
Customer did not leave a comment.Gary J.
Provide better parking for the trucks so there is less chance of damaging surrounding vehicles. Someone tore off the front bumper of a car sitting there pulling a truck in or out, and I had to move it out of the road to get the truck in. It was difficult to get the truck lined up to get into the spot.Philip B.
Drivers side mirror was loose and kept swinging out of positionRobert Thomas J.
Very helpful and professional. Best uhaul location to go to in Morgantown by farDmitri A.
Simply night dropped the vehicle at this locale....TIMOTHY T.
Customer did not leave a comment.Sebastian B.
Customer did not leave a comment.Patricia T.
Nothing to improve you guys are on point and will always have my support.LAMONT M.
Customer did not leave a comment.Ryan R.
People are friendly, but brought the trailer back early and still got charged for an extra day. I would go to a different location.Travis S.
Customer did not leave a comment.keith C.
Customer did not leave a comment.ANDREW D.
Customer did not leave a comment.Ed F.
They were unable to get us the truck size we asked for which would have been fine but after getting everything set up due to a late arriving truck they had to cancel our original 15 foot reservation and then charge us for the 20 foot truck price we didn't want but had no choice but to use.James O.
The drop off location were the first individuals who truly apologized for the conditions we dealt with at pickup and helped connect me directly to their customer service. They were very friendly and helpful!Richard M.
Customer did not leave a comment.John Gregory Y.
Customer did not leave a comment.EMERSON M.
Staff were great - attentive and friendly! Thank you!!Nicholas C.
Customer did not leave a comment.Christopher L.
Customer did not leave a comment.Vicki E.
The staff needs to be friendly, I came in and said good morning , no one reply,and the guy who's sitting just looked at me funny, the lady in the front not that friendly either, she changed her attitude when my husband came in, I felt like they didn't like me because I'm Asian!!Cynthia F.
Service was great. People who helped me were very friendly in processing the paperwork and also in hooking up the trailer to my truck. Great experience.Chris D.
The customer service was great. I had some trouble with the website and they happily assisted me taking the time needed to make sure everything was done correctly. I will use them again in the future.PAIGE D.
Customer did not leave a comment.Benjamin T.
Customer did not leave a comment.Michael D.
Customer did not leave a comment.Jacky M.
Nothing, they did a great job!Greg B.
Customer did not leave a comment.Brian A.
Customer did not leave a comment.SHAUNTE G.
They were great at pick up and drop off. So glad to use this location.Brandon L.
Customer did not leave a comment.COLLEEN D.
Wonderful staffbriana K.
Awesome people, awesome customer service. This was my first experience with u haul and I have to say I will definitely be a returning customer. I will also be referring everyone i know to this location.chase B.
Very easy to rent and helpful staffKevin M.
Manager charged us for safe moved and stated more than once it WAS MANDATORY... have witness... Suggest you secret shop him and see for yourselfJOSEPHINE M.
Good dealdoyal W.
Fair treatment, helpful advice on keeping costs in check for my rental (going with weekly rate rather than daily rate). Jamie runs a tight ship.Max H.
Very accommodating. Jamie was very helpful.Roland H.
Customer did not leave a comment.chad M.
Customer did not leave a comment.Scott F.
Customer did not leave a comment.Samantha S.
Customer did not leave a comment.Joey P.
Customer did not leave a comment.Jonas T.
Snow removal of the truckBrent O.
Staff was very helpful and quality servicebriana K.
Like the pick up easy drop off.Evelio G.
The cab and cargo area were not cleaned out. There was some debris left over.Jay M.
The lady that runs the place is fantastic she had above Excellent AttitudeROBERT M.
The employees are extremely friendly and polite.Christopher V.
Customer did not leave a comment.Maris V.
Dropped off after hours.Jay O.
Great serviceRichard A.
Was very unhappy this time. Arrived before my due time, along with another customer. Only 1 person there who couldn't do contracts, and when he called the correct person, who wasn't there, was told they would be hrre in 5 minutes. Was there for 40 minutes. Thats a shame, poor management. Makes u haul look bad. If need services again, will be at different locationrodney L.
This is the second time we have used these folks. I was unaware that it was the same people since they moved from Hartman run to Don Knotts Blvd. I would not have gone here had I known. On both occasions when we went to pick up the truck the store was not open although we confirmed the time. This time I was unaware of the drop off â€œconvenience â€œ fee. It was not convient for me.north W.
Customer did not leave a comment.Steven M.
When we picked up the truck cigarette ash was all over the cab. The back of the truck smelled strongly of cat urine - which can be an indicator of meth. We understand you have no control over the cleanliness of your clients but during this pandemic I was expecting a pristine- SANITIZED vehicle.Alison S.
Did not have my auto transport ready as part of my reservation and told me to â€œgo find itâ€ like a dog.Stephen K.
Customer did not leave a comment.Kara S.
Customer did not leave a comment.Sean L.
Customer did not leave a comment.Emmie L.
Customer did not leave a comment.Brandi S.
Customer did not leave a comment.David R.
I returned the truck on 7/1/20. My receipt states that the truck was returned on 7/2/20 - which is incorrect. I was charged an extra day when I actually returned the truck on time. This incorrect charge of $42.80 needs to be credited back to my credit card!Shelton B.
If you have a reservation make sure you have people working to help your customers. I waiting 45 minutes to be helped because the person who takes care of the Uhaul rentals did not show upPaul W.
Customer did not leave a comment.Abdelaziz J.