Customer Reviews for Kootenay Car Care Inc
(U-Haul Neighborhood Dealer)

77 reviews

6391 Hwy 3 E   Grand Forks, BC V0H1H9

(250) 442-8778

Hours

  • Mon-Thur: 8 am - 4:30 pm
  • Fri: 8 am - 4 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(250) 442-8778

6391 Hwy 3 E
Grand Forks, BC V0H1H9

Services at this Location:

Hours

  • Mon-Thur: 8 am - 4:30 pm
  • Fri: 8 am - 4 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

KRIS J. 
Rating:
5.0

Customer did not leave a comment.

Grant P. 
Rating:
4.0

Customer did not leave a comment.

Jason K. 
Rating:
4.0

Friendly staff. No problems. Will use this location again.

David W. 
Rating:
5.0

Everything was fine, no issues with the dropoff or pickup personnel or location

johnsen K. 
Rating:
4.0

Not much it was great service THANKS

Stanely M. 
Rating:
4.0

Customer did not leave a comment.

JUSTIN W. 
Rating:
3.0

Customer did not leave a comment.

Alison A. 
Rating:
1.0

Be NICE and have customer service! The man working at the Kootenay Car Care Inc was no only rude but did not help me at all or reassure me once the rental was no useable due to the snow conditions. He gave me attitude once I let him know I didn't even use the rental and said “Uhaul has a lot of money to refund me” and then he charged me extra for the gas and mileage that I did not even use. I will NEVER go back there or use their services ever again!!! Horrible experience!

Hailey W. 
Rating:
5.0

awesome support thank you

Alex D. 
Rating:
4.0

This location was very friendly and helpful with questions I had about another upcoming move.

James L. 
Rating:
3.0

Customer did not leave a comment.

John G. 
Rating:
5.0

Customer did not leave a comment.

Marcus B. 
Rating:
5.0

Customer did not leave a comment.

Myles D. 
Rating:
4.0

Customer did not leave a comment.

Conrad K. 
Rating:
5.0

Customer did not leave a comment.

Adolf J. 
Rating:
5.0

I picked up and dropped off from the Grand Forks office, excellent service all around. From the first phone call, to the pick up and drop off. I was very impressed with the customer service at this location.

Kristina A. 
Rating:
1.0

Customer did not leave a comment.

Julia J. 
Rating:
5.0

Customer did not leave a comment.

james W. 
Rating:
5.0

Customer did not leave a comment.

Kerri P. 
Rating:
5.0

Fantastic customer service. I highly recommend the Grand Forks location of U-Haul.

Jack G. 
Rating:
3.0

Customer did not leave a comment.

Marcus H. 
Rating:
4.0

Customer did not leave a comment.

Kristy S. 
Rating:
5.0

Customer did not leave a comment.

Gordon J. 
Rating:
4.0

Customer did not leave a comment.

Bob S. 
Rating:
5.0

Customer did not leave a comment.

Lee W. 
Rating:
5.0

Customer did not leave a comment.

Gregory M. 
Rating:
5.0

Customer did not leave a comment.

Lorne S. 
Rating:
3.0

This is a small location, returned truck when store closed. A few days later, message comes through that truck was not returned. There were only 4 trucks, before calling customer & causing stress, would have been better to actually check the trucks on the lot. I'm hoping staff learned from the experience.

Delia M. 
Rating:
4.0

Took a long time to get the truck signed out..... but staff was friendly

Darryl P. 
Rating:
4.0

The people there were friendly and helpful.

David F. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER R. 
Rating:
4.0

Customer did not leave a comment.

Nicole K. 
Rating:
5.0

Fast friendly service team made this move stress free! Thx again

len M. 
Rating:
3.0

Customer did not leave a comment.

Savanna H. 
Rating:
3.0

My husband doesn't do the texting on his phone and I was hurt and not as aware and left it for him to do - I did on the Saturday phone the number that had called me as to where to drop it off to say he had dropped it off and she remembered my to my surprise and said they would make a note that he had returned the trailer - however on Monday I did call the Grand Forks location and they said yes there is a trailer here so assume its it - to only get a call an hour or more later saying did you call me about a trailer returned?? and I said yes and she said - it has been reported stolen - and I had to get my reference number which she couldn't bring up by my phone number and asked me information about the trailer and said it looks like they gave you the wrong trailer??? the numbers were 2 apart - and she said she would try and straighten it out - and no call back so we were upset about the rental all the way round! so did the pictures I was texted to approve the trailer not for the trailer we rented?? all in all a bad experience and not our first - so think I will b e hard pressed to us Uhaul again! and when my daughter said she had checked and it should have been $50.00 per day!!!! so not over $600 that we were charged - if she hadn't been at work and unable to help we should have been charged less!

John C. 
Rating:
1.0

In the middle of our rental we received a text changing our drop off location to a place that was 1 1/2 away from our drop off booking. and although we had 2 other drop off locations much closer, uhaul would not allow us to drop at those locations. I would never recommend using uhaul and will never use them again and have told this experience to many people already. The pickup location change I can understand why it happens, buy the drop off should never change once it was accepted in the booking.

jamie J. 
Rating:
5.0

Customer did not leave a comment.

Wayne H. 
Rating:
5.0

Excellent staff

Cathy F. 
Rating:
5.0

Customer did not leave a comment.

LES H. 
Rating:
5.0

Friendly, helpful, knowledgeable - a great experience.

Stuart S. 
Rating:
5.0

Sarah was excellent, she came in on day they were closed for us to pickup on long weekend Thank you Sarah @ Kootenay care in Grand Forks BC.

don M. 
Rating:
1.0

Customer did not leave a comment.

Stephen C. 
Rating:
5.0

Space may be a bit limited but everything still went well

terry A. 
Rating:
5.0

Customer did not leave a comment.

Craig L. 
Rating:
4.0

On line access is a nightmare

Jeremy R. 
Rating:
4.0

Customer did not leave a comment.

Karen M. 
Rating:
4.0

Customer did not leave a comment.

Diane B. 
Rating:
5.0

Customer did not leave a comment.

Darren R. 
Rating:
5.0

Customer did not leave a comment.

Kerry R. 
Rating:
4.0

Customer did not leave a comment.

Shaun L. 
Rating:
5.0

Customer did not leave a comment.

Richard L. 
Rating:
1.0

There won't be a next time .

marty W. 
Rating:
4.0

Nohere having a location in Grand forks was the only way I could have got down there keep up what you're doing thank you very much c

Kenneth K. 
Rating:
2.0

Displeased about the rental as the vehicle did not fit on the trailer despite being told it would. Wasted a few hundred dollars and about 7 hours of time. Staff was friendly though and the equipment was in working order otherwise.

Adam T. 
Rating:
5.0

The lady at the front desk was very helpful and professional great experience

Dave B. 
Rating:
5.0

Customer did not leave a comment.

AnnaMarie S. 
Rating:
4.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Staff was both friendly & informative.

Fergus T. 
Rating:
3.0

Customer did not leave a comment.

Paul A. 
Rating:
5.0

Nothing

Vance B. 
Rating:
5.0

The tires on this car hauler are worn out.

harold B. 
Rating:
5.0

The return centre in Grand Forks was very helpful. Even though I was given the incorrect truck in Alberta, the GF staff were able to receive my truck without adding unnecessary charges to my invoice. I appreciate their hard work and excellent service.

Evan P. 
Rating:
3.0

No one was there when we dropped off the truck as it was Canada Day. Our return time was for 5 pm that day, so we had no choice to return later. There was no drop box for the key; this would have been a major problem for someone unable to return with the key the next day.

Richard H. 
Rating:
3.0

The trailer had not been looked at before I picked it up. However the mechanic repaired the electrical problem as soon as I brought it to their attention.

DAVID V. 
Rating:
3.0

I was picking up my truck on a Sunday and Sarah was accommodating to meet me there to get it. Thanks! I was also impressed with the truck, being fairly new and very clean.

marlene A. 
Rating:
5.0

Customer did not leave a comment.

wendy B. 
Rating:
5.0

Customer did not leave a comment.

Andy B. 
Rating:
5.0

None, great location very accessible. Very helpfull personal.

GRANT H. 
Rating:
3.0

Customer did not leave a comment.

Gary M. 
Rating:
3.0

Customer did not leave a comment.

dwaen P. 
Rating:
3.0

Customer did not leave a comment.

Dean O. 
Rating:
5.0

Customer did not leave a comment.

laura M. 
Rating:
5.0

Customer did not leave a comment.

Leanne M. 
Rating:
5.0

Can say enough how helpful and efficient these people were. They made the experience so good !

Don H. 
Rating:
5.0

Customer did not leave a comment.

Dave B. 
Rating:
3.0

Customer did not leave a comment.

Richard L. 
No reviews have been submitted for this location.

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