Great all around
Austin G.
Customer Reviews for Lees Auto Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Shouldn't have cost as much as it did for late return due to business being closed when returning the van.
QUINCY J.I was very impressed with their friendliness and service!
Jimmy G.Debra, was very helpful and friendly! Nothing to improve!
Audrey W.Great job. Friendly, professional staff. Thk you
ELLIS S.The lady was just very curt and not very friendly.
STEPHEN P.Nothing, it was exceptional
Uriel P.Lower UHaul prices
Ana G.Wonderful lady and wonderful service, made sure I had what I needed to get the job done!
Jonathan R.The return options. I tried to go to the website so I can let you know that I return it on time and It would not let me get pass after I put in my email and last name. Then customer did not answer the phone.
brianna T.Location looks sketchy at night, but was ok. Difficult to find at night. Sign in window states no parking trucks in front, only on side threatening a fee if you park truck in front. On side is a dark sketchy looking street and sign stating no parking. Parked truck in front next to 2 Uhaul rental vans because it was least sketchy place to park truck. Hopefully they don't try to fine me as there window sign states if you park a truck in front.
john F.Items needed were not available despite my reservations. Needed furniture dolly reserved but not available at the pickup location. The pickup location was very supportive and accommodating.. very disappointing to find the dolly for Moving piano was not available per reservations . Overall drop off easy and appreciate app for drop off!
Michael D.The whole experience was good. Thank you for renting to me.
Erin H.They were very professional and explained the details of renting well. Appreciated what was expected. Thank you we will use you agai
JACK W.Mrs Deborah was a delight to work with
TOMMY T.Owner/ employee?? The lady who helped me was very nice. Only complaint was that we had just had a sleet storm and the windshield was covered in ice, and facilities had no scrappers or de-icer.
DANIEL D.Great customer service!
DONALD T.Very nice personnel
DENISE E.Deborah was very helpful and friendly. I was frustrated as I was supposed to pick up in morrilton but there wasn't one even though I had it reserved. I found this place online and the guy at Morrilton happened to know her and called her. Anyway she was very kind. She helped ease my frustration.
Debbie H.Nothing
SHARON V.Professionally run business - process of renting and returning were smooth and simple. Would highly recommend!
RAFAEL C.Excellent customer service! Defiantly will use them again
ALBERT P.Originally I had reserved a 10†truck. Before driving there I called to confirm and they told me they didn't have one available. During reserving there was a message that said “your truck guaranteed or we give you $50.00. So I asked about that. To which I was told “nah that's corporate uhaul not us. Sorry.†I rented a size up and was charged $60.00 for the truck plus mileage and now there is a separate charge of $27. All of this JUST TO MOVE A SECTIONAL FROM STORE TO HOME. Never again… I'll pay a friend to use their truck before choosing uhaul.
Alexis B.While the staff were extremely helpful, the building is very old and does not stick out.
ROLAND K.No change.
WILLIAM G.Ms Debra was very professional amd very nice as well. Because of her I'd recommend this location any day.
ROBIN H.They charged my bank alot of unnecessary charges
LAMAR J.Explain the return and pickup process better
ROBERT B.Don't over charge and take more then what people are quoted
Dylan B.Excellent service and people! Dont change a thing
ASHTON S.Online is horrible. Could not get thru to U-Haul for 1 hour to finish the process
sherry H.Debra was excellent, she is a great representative for U-Haul.
DONALD M.Will only rent from this location for any future needs. The lady who helped me today was so nice!!!!
ROBERT W.Fix the air conditioner in the truck we had rented.
RHONDA B.Business was closed when we dropped off I would like to know why I'm being charged twice for the same reservation though
Ashley W.I was checking in from my phone and got half way through and would not continue so then I had to call to finish the check in. The gas was at 3/4 and when I returned it was put back at 3/4 and I still was charged for gas on my invoice. I was to have a dolly and went inside and they did not have one which was a big inconvenience. They had appliance dolly's and I asked if I could use one of those for the same price of the dolly I was to have and she said no. The check in process via the phone was a long process. Also the mileage I calculated was from a place closer to where my daughter was moving so going all the way across town added more miles which in turn cost more money. Very unhappy with this whole experience and will look at other rental companies in the future.
Amy B.First time. I will definitely be back to this location. Very friendly customer service.
Josie R.I've rented from here several times and while I never asked for her name the same woman is always there and she has always been very nice and knowledgeable.
joseph L.I had difficulty checking in with my phone. Might encourage people when they check in to sign up and walk through the app before leaving.
TINA D.Great service. Great experience.👍
WILLIAM G.Great customer service
JOSEPH K.Everything was Excellent.
CONSTANCE G.I believe I was charged twice for this rental as the billing on my bank statements are $129.95 and another $235.80 that totals $365.75. I used a in town rental for 2 days and drove approximately 130 Miles. Can you please call me at 5015147646 so we can correct these errors.
MICHAEL C.Got to the location and worker watched me walking up to the door and locked it then left and went on lunch even though they knew I needed the furniture pads that I had purchased. I tried waiting for her to come back so I could receive help and I ended up losing an hour of my time that I rented. This was my first experience renting a u haul ever and I was very unhappy with it. I will never do it again.
Tyler R.I have returned the truck and it was very difficult to get internet service in the area so I don't think it was checked in. And the people inside had Locke the office door I guess they closed and was not able to get assistance and will be cathedrals extra
ROLANDA B.Your customer service at this location On Oak Street in Conway Arkansas was awesome. Lovely lady that ensured all my needs were met. I wish there were more folks like her. Very pleasant experience all because of her.
KAREN H.Nothing I can think of. Everything was fine!
Uriel P.Provide all equipment that was ordered and paid for.
JOSEPH V.Lady at front desk was extremely pleasant and accommodating
ANDREW O.Great place to do business. Trailer pulled very good.
HAROLD Q.Very sweet people who run the place.
WENDE D.I drove for 50 MINUTES trying to find the place. Finally, my luck changed. The lady showed me just what to do and walked me through the steps. She was extremely nice and very polite. In my opinion she done an excellent job. She made my checkin process very favorable.
DERBRA T.