Customer Reviews for Lees Auto Sales
(U-Haul Neighborhood Dealer)

619 reviews

1623 E Oak St   Conway, AR 72032
(Hwy 64)

(501) 329-0497

Location Hours

  • Mon-Fri: 8 am - 4:30 pm
  • Sat: 8 am - 1 pm
  • Sun: 1 pm - 4 pm

Services at this Location:

Contact Us

(501) 329-0497

1623 E Oak St
Conway, AR 72032
(Hwy 64)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 4:30 pm
  • Sat: 8 am - 1 pm
  • Sun: 1 pm - 4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

MARY M. 
Rating:
5.0

Customer did not leave a comment.

Johnny B. 
Rating:
3.0

I have returned the truck and it was very difficult to get internet service in the area so I don't think it was checked in. And the people inside had Locke the office door I guess they closed and was not able to get assistance and will be cathedrals extra

ROLANDA B. 
Rating:
5.0

Your customer service at this location On Oak Street in Conway Arkansas was awesome. Lovely lady that ensured all my needs were met. I wish there were more folks like her. Very pleasant experience all because of her.

KAREN H. 
Rating:
5.0

Nothing I can think of. Everything was fine!

Uriel P. 
Rating:
5.0

Customer did not leave a comment.

ZACHARY T. 
Rating:
4.0

Provide all equipment that was ordered and paid for.

JOSEPH V. 
Rating:
5.0

Lady at front desk was extremely pleasant and accommodating

ANDREW O. 
Rating:
5.0

Great place to do business. Trailer pulled very good.

HAROLD Q. 
Rating:
5.0

Very sweet people who run the place.

WENDE D. 
Rating:
5.0

Customer did not leave a comment.

mary F. 
Rating:
4.0

I drove for 50 MINUTES trying to find the place. Finally, my luck changed. The lady showed me just what to do and walked me through the steps. She was extremely nice and very polite. In my opinion she done an excellent job. She made my checkin process very favorable.

DERBRA T. 
Rating:
5.0

Customer did not leave a comment.

FELICIA N. 
Rating:
5.0

Customer did not leave a comment.

JOHN SWIFT B. 
Rating:
3.0

Customer did not leave a comment.

SHREATHA S. 
Rating:
5.0

Customer did not leave a comment.

Robert A. 
Rating:
5.0

The people at this location were very friendly and helpful. My entire experience was outstanding.

Wayne J. 
Rating:
5.0

Very helpful and kind.

abraham C. 
Rating:
5.0

Nothing, it's as good as it can be.

rex W. 
Rating:
4.0

Customer did not leave a comment.

Bill V. 
Rating:
2.0

Customer did not leave a comment.

MARK S. 
Rating:
5.0

Customer did not leave a comment.

Leslie T. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY S. 
Rating:
5.0

Customer did not leave a comment.

kam W. 
Rating:
2.0

Customer did not leave a comment.

alvin S. 
Rating:
5.0

Customer did not leave a comment.

Morgan F. 
Rating:
5.0

There was no one there when I returned the truck I did everything online and it went smooth. The drop off place was perfect for us and ample parking to leave the truck safely.

Theresa F. 
Rating:
5.0

Great customer service!

Jerome T. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
1.0

Customer did not leave a comment.

Mary R. 
Rating:
5.0

Customer did not leave a comment.

Ben B. 
Rating:
1.0

horrible service and phone services not helpful at all

chris M. 
Rating:
5.0

Very nice and helpful. Professional and able to explain all of the options. 5 stars

William R. 
Rating:
1.0

I was charged for an extra day without any authorization and requested a refund almost a week back with no response. Please assist

Kenneth N. 
Rating:
3.0

Customer did not leave a comment.

Tashi A. 
Rating:
5.0

Excellent customer service

William R. 
Rating:
5.0

The lady at Lee auto is so nice and helpful. Will definitely use them again .

Mark B. 
Rating:
5.0

Customer did not leave a comment.

janice D. 
Rating:
5.0

Customer did not leave a comment.

Vernice M. 
Rating:
5.0

Online check-in is not very easy, and you should let people do the driver's approval process before pick up as it takes awhile. I had to go inside and talk to a very nice and helpful lady, but I shouldn't have had to go inside at all.

Crystal B. 
Rating:
5.0

The process was very quick and easy.

Terrance M. 
Rating:
4.0

Truck needed a front end alignment

EDWARD R. 
Rating:
5.0

Customer did not leave a comment.

ROSALMA M. 
Rating:
3.0

The online pickup experience was really awful. It took me 48 minutes to go thru it, and I am pretty experienced in computer and online apps. Also, the truck pickup location was not where I had made the lease and not where I had picked up a truck previously. I had to drive all the way across town from the office I had gone to.

Dale C. 
Rating:
5.0

Customer did not leave a comment.

Melvin R. 
Rating:
5.0

Customer did not leave a comment.

Donny M. 
Rating:
3.0

Customer did not leave a comment.

Paula S. 
Rating:
5.0

Customer did not leave a comment.

Chris A. 
Rating:
4.0

Customer did not leave a comment.

Tom M. 
Rating:
5.0

Customer did not leave a comment.

neil V. 
Rating:
1.0

If I'd known that they weren't going to be open on Sunday I would not have rented here. My preferred location is in Sherwood Arkansas and they are always open even weekends and holidays. Won't use Lee's ever again. Thank you

greg S. 
Rating:
5.0

Fast, friendly service. Thanks for making our move possible.

Jalisa M. 
Rating:
5.0

Customer did not leave a comment.

Emily K. 
Rating:
5.0

Customer did not leave a comment.

Holly M. 
Rating:
5.0

Awesome staff! The lady helped me get my reservation switched over to help get us moved! This let my brother get home at 2 am instead of 6 am on a Monday!!

Joshua R. 
Rating:
4.0

This was my first time using uhaul and the team members at both locations we're not very explanatory about the way uhaul is done. She just gave me the contact but didn't really explain it .

Amanda G. 
Rating:
5.0

they were closed at drop off so no opinion on this location, i do have to say i do not like the after hours drop box, i never could get the online part to work right and ended up just putting the keys and paper in the box and leaving.

Louise B. 
Rating:
1.0

I was overcharged for gas and was told the amount of gas in the uhaul would be communicated with this location. They still charged me 28.50. I will be in contact with someone for a refund once I find out who.

LILLY K. 
Rating:
5.0

Efficent. Lady at desk was kind and went out of her way to accommodate. She made experience pleasant and simple. No hidden fees.

janice A. 
Rating:
5.0

Customer did not leave a comment.

Shannon D. 
Rating:
5.0

The previous customer that rented this truck didn't return it washed nor did they clean the cargo out. I'm sure that this customer was charged a fee. With that being said the owners or employees at this location should have washed and clean it.

Lawrence T. 
Rating:
4.0

Customer service was very good,

Michael P. 
Rating:
5.0

Customer did not leave a comment.

Sharon P. 
Rating:
1.0

REMOVE my email from your database ASAP please and Thank you

chris G. 
Rating:
5.0

Customer did not leave a comment.

Philmon T. 
Rating:
5.0

Customer did not leave a comment.

Paul M. 
Rating:
5.0

Continue to give the same Quality Service that I Received . One Satisfied Customer !! Thanks

William T. 
Rating:
5.0

Nothing

Ben W. 
Rating:
5.0

Wonderful professional services

Scottie D. 
Rating:
3.0

Customer did not leave a comment.

Hope M. 
Rating:
4.0

Customer did not leave a comment.

William G. 
Rating:
5.0

Customer did not leave a comment.

ANNETTE L. 
Rating:
3.0

I was not informed of one of the fees and was charged for fuel after filling to level it was at upon pickup. I spoke with the location and they won't refund. The truck was also terribly out of alignment. The store was dirty and smelled. I will be renting 4 more trucks and 2 trailers on December 20th. I will now be checking with pensky and most certainly will not be using the same location.

Elizabeth C. 
Rating:
5.0

Customer did not leave a comment.

Julian M. 
Rating:
5.0

They are so nice and helpful here

Joseph L. 
Rating:
5.0

Inside was full of leaves so we sweated both before we loaded and after we returned. Just FYI. No big deal.

doug H. 
Rating:
5.0

Customer did not leave a comment.

ROBIN D. 
Rating:
5.0

The lady at this location has been very kind and helpful both times I have rented a truck from them. They are awesome!

debbie K. 
Rating:
5.0

I returned the trailer a day early because of mechanical problems and didn't get any money back !!

Rickie H. 
Rating:
4.0

Customer did not leave a comment.

Kaquisha H. 
Rating:
5.0

Customer did not leave a comment.

mary B. 
Rating:
4.0

Customer did not leave a comment.

BLAINE V. 
Rating:
5.0

Women helping hookup was very knowledgeable and helpful hooking up tow dolly. Uhaul is lucky to have her.

Kay C. 
Rating:
1.0

poor customer service! Did not give me details on anything!

kaitlyn M. 
Rating:
4.0

I should have realized but the lady was so nice and when she asked about insurance and said it was only $28, I failed to realize it was DAILY. My biggest issue though is with the place I returned the Rental. I called when I realized I wasn't going to return as originally planned. And I asked, after giving my name and information how much additional was it going to be to keep truck longer. He said $40 daily. My exact response was like that's it? And he said yes. And I asked if it was going to be an issue and he said no. However when I returned the truck, it was $40 additional PLUS $28 DAILY !! I would have made other arrangements, had this been disclosed to me. I pointed this out upon returning the rental only to be rudely informed that when I called they can't see if I have insurance or not. I specifically asked, that's it? And was told yes, after giving my name and verifying what truck I had, I find it hard to believe that they could not tell if I had insurance or not. If this is true, then that needs to be changed. It's not like it's just an additional $2-$3 dollars. That fee added up to be $140!! Just the insurance. I'm sure with my excellent driving record, State Farm would have covered me an entire month for less. I have recently been declared disabled and moved due to that. I am on a very fixed income and was lucky my card even went through to cover expenses. What would have happened had I not had the funds available, bc someone who represented UHaul straight up lied to me? Hiring professional movers would have cost me less money. I have always been a do it yourself kind of person and have always used Uhaul. Even when purchasing storage units at auction, my go to is Uhaul. Or was. I can not express my extreme disappointment in the service I received or lack there of. I feel totally taken advantage of...

Angela W. 
Rating:
5.0

Customer did not leave a comment.

Per B. 
Rating:
5.0

Rates are very high for what you get. Almost $40 to rent a trailer for a few hours and no help with returning it or an extra charge. Plus had to drive extra miles to take it back to location or pay extra.

shelly B. 
Rating:
4.0

The market light was out and got pulled over while transporting twice. Luckily no ticket was issued. Lights was checked before the trailer left. Either it wa out before hand and wasnt noticed. Or went or while in use. Either way should you call road side assistance at this point or does that cover them coming to fix that problem.

Hatcher W. 
Rating:
2.0

No one was there and not hardly any drop off room

Louis D. 
Rating:
5.0

Customer did not leave a comment.

Matthew F. 
Rating:
1.0

She told me I had to extra day because no one there for drop off then when I got there she told me to drop it off at heltons she left her jack at home so I had to travel across town to get there they told me I could of dropped it off and only buy one day. I am very disappointed In this whole situation. No I won't be recamending uhaul at all.. ...

bobby C. 
Rating:
5.0

Customer did not leave a comment.

RHONDA H. 
Rating:
5.0

Customer did not leave a comment.

Tamara M. 
Rating:
5.0

Customer did not leave a comment.

Kimberly H. 
Rating:
5.0

Customer did not leave a comment.

Amanda S. 
Rating:
4.0

Customer did not leave a comment.

meagan B. 
Rating:
4.0

I did not like the Uhal truck I drove. The dashboard light was off. When I traveled at night to Jonesboro I had to leave my overhead light on in order to see what my speed was so I could make sure I did not get a ticket. Also, the door lock got jammed at the top because the door went up to fast for me to grab the handle on it. I had to get my son in law to help me to get it down. The lady who checked us out at Conway was Fabulous. I thought she was excellent at her job. I would give her a 12 because she was so nice and had a great disposition.

Rita S. 
Rating:
5.0

Great rep. Very freindly and help

Rosalio R. 
Rating:
5.0

excellent service fast and friendly they went out of their way to help me get the trailer that I rented hooked up I have problems with my wiring and he went out of his way to fix the problem

Van W. 
Rating:
5.0

Lees Auto has always done a good job of service when I have rented U-haul equipment from them.

marcus C. 
No reviews have been submitted for this location.

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