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Byron Ellis
Customer Reviews for Lock Wise Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Ryan was amazing. Thank you
christina bauerI was charged 25 dollars cleaning fee on a 100 percent broomed and dusted truck bed Absolutely unacceptable
VOLKER CHRISTIAN RUDNITZKINothing
kobe grabbeThe girl who helped me complete the rental n hooked up the trailer was efficient and professional.
April GuerraThe staff at this location continue to be very helpful for pick up and drop off. Two thumbs up!
Danika HosaI just dropped off the truck via online drop-off, so I can't comment on the quality of the facility or personnel.
Nicholas TillotsonEverything was Great no need to change
KATHY SILVAAll your representatives that I was in contact with were highly professional and polite and kind great service. Thank you and will use you all again in the future.
Cee Cee TrujilloFront tires worn and need replacement.
TERESA PHILLIPSEvery thing went good
Ricky Martinall good
mark bollingerI was a little uncomfortable that the “Service Tire Monitor System” message and Tire light was displaying, but I was assured the truck had been properly serviced.
Nicole OConnellThanks
Chris PereaAfter hours drop off. Ok
Michael MccloskeyThe person at the counter refused to get up and check my vehicle and he simply took my keys and said he would do it later there was no one in the store he was sitting on the counter it was very quiet and he was doing literally nothing. I said I would like the keys back so I could take a picture to show that the fuel is at the correct level he gave me the keys and never said a word. I let them know since you’re not going to check me in I want to take pictures of everything he just looked at me. Worthless employee horrible representative of U-Haul
Steven AtkinsonRyan has been a blessing through our entire move and then some!
Jeri MeadowsNothing everything was fine
EOLEGARIO WORSHAMI was very disappointed that they charged for being over 4.5 miles $4.50 not the money so much but the principle. It seems a little petty to me! I was going to schedule a trailer hitch installation next week in the store in Las Cruces but I am not now. They gave me a quote but I will get it done elsewhere.
Gerald SmithUhaul needs to remove their equipment from the lordsburg new mexico location. I only had to use this loction because the geniuses in lordsburg do not check the trucks before they are picked up. Uhaul found me another location to use in a hurry. Customer servie from uhaul was amazing.
Joseph ForresterNothing. Great experience. Ryan was very professional and courteous. Perfect location for our needs.
TIMOTHY MCLANEWhen we got the uhaul, the low tire pressure light was on. We had to drive around to find an air compressor and fill the tire. The light went off and we then had no problem. However, when we returned the it, we were charged for going a mile over. Which is crazy. We drove for approximately a mile to find a working air compressor. Please consider this review as a request to make this correct as it was unfair. The mileage was over due to the truck having a low tire in your possession.
Aaron BloodUhaul corporate online reservation information and service is NOT user friendly
James CoatesI was quoted $0.49 per mile when I booked online, but was charged $1.00 per mile.
Jennifer EXTENVery little communication at pickup but I have used 26 foot truck before.
Charles CookYou can make sure that the catalytic converter does not come loose and cost me lots of $$$ to hire a new loading crew, pay people for using their Internet and missing out on 5 hrs of paid work.
Meik BartoschekThis "Showroom" is impressive - and so is the staff (Ryan) - including the owner, (Robert). U-All are certainly doing things right, in My experience & opinion.
Dale McCormickit seems rare to find a company that tries to find a way to say yes! when faced with hard choices, and the personnel goes above and beyond to make things happen. thank you for being there. GOD BLESS
Rich JoosBoth pick up and drop off were great Cust service. It's the reservations people who need to inform us ahead of time so we can plan for the trip instead of disabled people like me being completely screwed and ill prepaired
SARAH MEDARTI had a blow out of the passenger side tire on the U-Haul trailer on hwy 93 just north of Wickenberg, AZ. U-Haul was called and they dispatched Cesar Castillo of Castillo’s Toeing from Goodyear, AZ. He and his wife went above and beyond to help me by repairing a broken spring hanger u bolt and got me on my way again! Thanks again Cesar Castillo and your wife!
Dick HoezeeRyan is a fantastic employee. Very helpful and knowledgeable. He made our moving experience better.
Patrick MarkhamThis location is not open on weekends so you must return the rental via the website. This was difficult and cumbersome. Impossible to return truck if you do not have a smart phone. Very very difficult.
Neil SwappExcellent vehicle. Excellent service. Excellent price.
philipp merillatTruck had mechanical problems we had to fix trailer parking lights fuse. Trailer light connection was made to short and caused it to pull out and drag on the ground. Trailer axles had greese/oil comming out of the hubs. Truck was not fully cleaned when we picked it up and only had an 1/8th of a tank of gas.
Logan CoxTruck had mechanical problems we had to fix trailer parking lights fuse. Trailer light connection was made to short and caused it to pull out and drag on the ground. Trailer axles had greese/oil comming out of the hubs. Truck was not fully cleaned when we picked it up and only had an 1/8th of a tank of gas.
Logan CoxI would never have rented if I knew it didn't have cruise control
Norman WheelerThe app didnt work properly. Couldnt take photos on the app.
Jeffrey McMahonRadios with audio jack to play your own music.
William HoellerTheir alternate location on Pinos Altos Road is more accessible and larger. The Rosedale Road location is cramped with tricky access for most units.
ralph callaway