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NCordell J.
Customer Reviews for Lock Wise Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Uhaul corporate online reservation information and service is NOT user friendly
James C.I was quoted $0.49 per mile when I booked online, but was charged $1.00 per mile.
Jennifer E.Very little communication at pickup but I have used 26 foot truck before.
Charles C.You can make sure that the catalytic converter does not come loose and cost me lots of $$$ to hire a new loading crew, pay people for using their Internet and missing out on 5 hrs of paid work.
Meik B.This "Showroom" is impressive - and so is the staff (Ryan) - including the owner, (Robert). U-All are certainly doing things right, in My experience & opinion.
Dale M.it seems rare to find a company that tries to find a way to say yes! when faced with hard choices, and the personnel goes above and beyond to make things happen. thank you for being there. GOD BLESS
Rich J.Both pick up and drop off were great Cust service. It's the reservations people who need to inform us ahead of time so we can plan for the trip instead of disabled people like me being completely screwed and ill prepaired
SARAH M.I had a blow out of the passenger side tire on the U-Haul trailer on hwy 93 just north of Wickenberg, AZ. U-Haul was called and they dispatched Cesar Castillo of Castillo's Toeing from Goodyear, AZ. He and his wife went above and beyond to help me by repairing a broken spring hanger u bolt and got me on my way again! Thanks again Cesar Castillo and your wife!
Dick H.Ryan is a fantastic employee. Very helpful and knowledgeable. He made our moving experience better.
Patrick M.This location is not open on weekends so you must return the rental via the website. This was difficult and cumbersome. Impossible to return truck if you do not have a smart phone. Very very difficult.
Neil S.Excellent vehicle. Excellent service. Excellent price.
philipp M.Truck had mechanical problems we had to fix trailer parking lights fuse. Trailer light connection was made to short and caused it to pull out and drag on the ground. Trailer axles had greese/oil comming out of the hubs. Truck was not fully cleaned when we picked it up and only had an 1/8th of a tank of gas.
Logan C.Truck had mechanical problems we had to fix trailer parking lights fuse. Trailer light connection was made to short and caused it to pull out and drag on the ground. Trailer axles had greese/oil comming out of the hubs. Truck was not fully cleaned when we picked it up and only had an 1/8th of a tank of gas.
Logan C.I would never have rented if I knew it didn't have cruise control
Norman W.The app didnt work properly. Couldnt take photos on the app.
Jeffrey M.Radios with audio jack to play your own music.
William H.Their alternate location on Pinos Altos Road is more accessible and larger. The Rosedale Road location is cramped with tricky access for most units.
ralph C.