Customer Reviews for Lord Limousine & Car Services
(U-Haul Neighborhood Dealer)

70 reviews

7982 Hwy #7   Musquodoboit Harbour, NS B0J2L0

(902) 889-2477

Location Hours

  • Mon-Fri: 9:30 am - 5:30 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(902) 889-2477

7982 Hwy #7
Musquodoboit Harbour, NS B0J2L0

Services at this Location:

Location Hours

  • Mon-Fri: 9:30 am - 5:30 pm
  • Sat-Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Put up when you confirm your pick up not 7hrs later

Roger T. 
Rating:
1.0

Was not able to contact a rep and drop off location , number provided wasn't a working number and business was closed . I called Dartmouth office, lengthy wait for rep to pick up and confirmed the rental was in fact dropped off at specific location. I received calls next two days to tell me I didn't return the rental .

ginette R. 
Rating:
5.0

Great service Friendly and informative and helpful

RON T. 
Rating:
3.0

Customer did not leave a comment.

jamie G. 
Rating:
5.0

None

DALE WARREN B. 
Rating:
5.0

Customer did not leave a comment.

richard B. 
Rating:
3.0

We ordered our truck from the Beyers Lake location and had to pick it up in musquodobvit harbour (over an hour from our home) . We were then charged for additional mileage which was incurred from driving over an hour back from the pick up location.

PAIGE M. 
Rating:
5.0

Thanks for everything!

MELISSA MAY C. 
Rating:
5.0

The lot was a bit of a mess.

Tim G. 
Rating:
1.0

too far and location didnt have anything for uhaul and truck was empty with gas. Location and service not greatest

Anthony F. 
Rating:
5.0

When picked up it was a great service

Jalal S. 
Rating:
5.0

Customer did not leave a comment.

ray R. 
Rating:
5.0

Customer did not leave a comment.

Anne M. 
Rating:
5.0

Customer did not leave a comment.

JOHNATHAN NICOLA G. 
Rating:
5.0

Customer did not leave a comment.

richard B. 
Rating:
5.0

Customer did not leave a comment.

richard B. 
Rating:
5.0

Very friendly staff

ROY B. 
Rating:
5.0

Customer did not leave a comment.

ROY B. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
1.0

First off this was not my location of choice for pick up. I got a call on Friday morning, telling me the trailer had been moved to this location, the lady asked if I really needed the trailer and if the location was okay. I needed the trailer so I told her it was fine even though it was 40 minutes out of the way. When I arrived at the pick up site on Saturday, the man that was working was outside in his vehicle smoking, and he looked like he was ready to leave the property. When I got out of the car to go inside, the man in the car very rudely asked "can I help you" I simple said I was picking up a trailer. He got out of the vehicle and went inside. While we were inside he did not wear a mask (the room is very small so physical distancing was not an option) He started confirming my reservation, without asking me he added the $30.00 insurance, and his debit machine wasn't working so he had to take the card and enter it in the system (which was not something I wanted him to do). The whole experience I had at this location was horrible and I will never be going back.

katrena P. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
4.0

I have had good experiences with Lord, I made a reservation online to rent a truck on Tuesday afternoon for a Wed. pickup. But only minutes before the Wed. pickup, Lord called to say they were no longer a UHaul outlet! I do not understand why I was allowed to rent a truck online from an outlet that was no longer working with uhauil. Fortunately Lord was able to get uHaul to agree to one final rental, and I was able to get my work done. But something needs to be fixed in your reservation system. You should not be setting up rentals with companies you are no longer doing business with. Duh. Thanks.

richard B. 
Rating:
5.0

I have made a reservation online on the day before I needed the truck, and when I went in to pick up the truck, the reservation did not show up in the system.

richard B. 
Rating:
5.0

Customer did not leave a comment.

ANYSIA A. 
Rating:
4.0

Access within the parking area is a little tight.

Peter H. 
Rating:
5.0

Customer did not leave a comment.

Foster B. 
Rating:
5.0

Great service, as always! Thanks David!

ZACHARY S. 
Rating:
3.0

Very friendly staff

Sherry A. 
Rating:
1.0

Unethical practices You switched my vehicle type and never even told me about it. I spoke to a trafic control manager and he said that they are booked up so early that I would've never even got one. But why are you advertising that you have certain vehicles when you don't? And only letting me know less than 12 hours before my appointment. Had I known you didn't have the size I needed, I would've shopped elsewhere. Terrible customer service I took 6 hours of my work day to try to get a 15 foot truck instead of a 26 foot truck. I got hung up on twice. I asked for a manager three times and two times I was sent back into the queue and had to re-explain myself over and over. Finally after getting a Trafic manager (Devon Mitchell), he did not seem very empathetic that I had to drive an extra hour off the highway to get a truck. All he could do is add an extra day (which I didn't need), and a credit of $25. Felt like a slap in the face for all the crap I had to endure with your company. The worst thing about it all, is that it felt like this was a normal occurrence in your company. I normally don't do this but I will be sharing with friends and family on my social media accounts about my terrible experience.

Philippe N. 
Rating:
5.0

Customer did not leave a comment.

KENNETH T. 
Rating:
5.0

Excellent, prompt and friendly service.I would highly recommend this location.Easy hassle free service. We will definitely go back if we need another truck.Good to see a good business like this in the community!

Corena B. 
Rating:
5.0

This was a very convenient location for me. Easy to pick up and drop off. The owner helped to hitch the trailer onto my car. Thanks for all your help.

Barrie S. 
Rating:
5.0

Customer did not leave a comment.

Chad W. 
Rating:
5.0

We were very pleased with the service.

anita W. 
Rating:
5.0

Everything from the booking, pick up and return was excellent. It was the only part of my move and home purchase that went smoothly

Dean A. 
Rating:
3.0

Overall the truck worked very good. The front interior windshield was so dirty it was difficult to see out of when it was sunny. U-haul asked us to tow a trailer back. Although the trailer was tested for brake and turn signals that did work, into the drive the running lights were determined to not work on the trailer. Also I understand that reservations added a $60 charge for insurance of the trailer that we should not have been charged for since we did need trailer we justed towed it back for U-Haul. Reservations has since credited us for this.

Doug T. 
Rating:
3.0

Clean the windows on the inside.

Corey H. 
Rating:
4.0

Luckily, the agent called me to inform that U-haul had double booked the same vehicle and I was able to sort it before picking up. I am very impressed with this location, not at all impressed with Uhaul.com where I was able to make a 24/7 afterhours reservation for a truck that is both not set up for after-hours pick-up and was already rented.

Brandon N. 
Rating:
5.0

Customer did not leave a comment.

Mike S. 
Rating:
5.0

The owner was very knowledgeable and helpful

SHAWN F. 
Rating:
3.0

no one was there when I dropped it off even though it was during business hours

Albert R. 
Rating:
5.0

Customer did not leave a comment.

denise C. 
Rating:
5.0

Customer did not leave a comment.

Kerry J. 
Rating:
5.0

Customer did not leave a comment.

sarah E. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
3.0

Customer did not leave a comment.

Charles N. 
Rating:
4.0

Customer did not leave a comment.

Robert B. 
Rating:
1.0

It is 60 kilometres out of Halifax and that is completely unacceptable given the company refuses to reimburse for taxi rides

Matthew A. 
Rating:
5.0

Improvement not needed, everything was great, the gentleman was very nice, friendly and very helpful, would highly recommend him!

JANICE M. 
Rating:
5.0

Customer did not leave a comment.

Ronald M. 
Rating:
2.0

Next time I'd like to know that there is a late fee when returning the truck if it's not right on time. The guy asked us roughly what time we thought it would be back so we just guessed. Had we of known about the late fee we would of guessed later in the day.

TIFFANY J. 
Rating:
5.0

Customer did not leave a comment.

Kerry J. 
Rating:
5.0

Not a thing. Excellent service.

Foster B. 
Rating:
2.0

I stopped in the day before to make shur the truck was ready , asked if I could pick up first thing in the mornig , he said he doesn't start till 10am so I go next morning he never showed up till almost 12 noon . I was suppose to be half loaded so it put me way behind I would not recommend this guy to anyone

DOUG M. 
Rating:
3.0

Customer did not leave a comment.

Krista M. 
Rating:
1.0

I did not drop off here!

Lynn P. 
Rating:
5.0

Customer did not leave a comment.

toby L. 
Rating:
5.0

Customer did not leave a comment.

Kim H. 
Rating:
5.0

Great place and friendly people

holly H. 
Rating:
5.0

Service was perfect. Very friendly and fast.

bruce M. 
Rating:
3.0

Customer did not leave a comment.

LYNDA K. 
Rating:
5.0

Customer did not leave a comment.

Andrew R. 
Rating:
5.0

Customer did not leave a comment.

Brittany P. 
Rating:
3.0

I wish I would have known if I filled the truck I would be out the money. When I rented inthe past the extra cost of the gas was deducted from my total.

tina F. 
Rating:
3.0

there is too many questions and conditions required by uhaul. even the location is considering getting rid of uhaul equipment because of all the paper work.

Robert A. 
Rating:
1.0

1. The truck I reserved was not in stock. They "upgraded" me to a larger truck, longer, more difficult to maneuver, more gas, space was unnecessary. 2. My order pickup location was changed to an hour away 3. My pickup location was closed for 2.5 hrs after my pickup time 4. The moving equipment was not present at my new location. 5. I ended up paying 4 people for 3 hrs while I couldn't pick up my truck and ultimately couldn't move the equipment I rented the truck for because the moving equipment wasn't included. So no, I would not recommend U-Haul to my friends.

Kelan K. 
Rating:
5.0

Customer did not leave a comment.

jacques D. 
Rating:
5.0

Thank you guys

ASHLEY S. 
Rating:
5.0

Customer did not leave a comment.

STEVE P. 
Rating:
1.0

The dealer did not know how to hook up the auto transporter dealer locations need more training

JENNIFER F. 
No reviews have been submitted for this location.

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