Customer did not leave a comment.Christopher M.
Customer Reviews for Ms Kittys Country Inn
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very unprofessional Had to wake operator up she said she had a rough night!Karl S.
I recommend Ms Kitty to all my friends and clients. Many have stayed at her motel and several have had her help finding just the right uHaul to rent and when they need help with scheduling the reservation to fit into their moving schedule, Kit gets it done! She is very helpful.Sherry R.
We discovered a broken brake lite wire which we replaced and a rubber chain securing strap that we had to take off of other equipment.Ronald D.
Customer did not leave a comment.Taryn F.
Customer did not leave a comment.Susan E.
Very convenient location. Staff was welcoming and helpful.Larry J.
Kit was extremely friendly and helpful when renting a trailer!katheryne F.
Customer did not leave a comment.Patrick S.
Absolutely nothing. Incredible service with a well maintained fleet.Taylor P.
My only issue was not being able to find the key. I opened the lockbox as instructed and no key was placed in it. I tried to go to the office but no one was present. I did find it on the passenger seat after checking the truck cab. I was only delayed for a few moments, and they did make the truck, and key lockbox easy to access and find. They were friendly on the phone when I called to confirm.Haley M.
Customer did not leave a comment.Benjamin S.
The computer equipment the dealership had was sub par at best. I ended up standing there trying to rent the trailer for an hour. I've rented u-haul before and it takes like 15/20 minutes, I almost just left frustrated.Christopher R.
Credit card payment system at location was cumbersomeEileen C.
Customer did not leave a comment.Steven B.
Customer did not leave a comment.Larry C.
Social distancing and masksPhilip B.
Have equiptment checked in correctly, confirm clean and contents. Facilitate customers hooking up and dropping off. Maintain the dirt lot. Leave room to hookup to trailors. Hire professional staff, be professional.Jason M.
Customer did not leave a comment.JONATHAN A.
Customer did not leave a comment.SUSAN E.
Great customer service! They always make it smooth.Sandra H.
Great Customer Service. Would highly recommend.michael P.
Customer did not leave a comment.Abram A.
I really appreciate the help in returning my uhaul truck to this location. I was supposed to return it to a different location, but found this one much closer to me and open on Sunday. It was a relief to get the truck turned in so quickly.Georgian W.
The guy that answered the door was less then helpful. But the gal that came out was very friendly and extremely helpful.Dan M.
Kit is welcoming and friendly! She did inform us that we drove all the way with the wrong trailer tires, which obviously isn't our fault, but I'm glad she noticed and made note of it so it can be corrected! That kind of attention to detail is commendable! She also welcomed us to town, gave us some tips on local spots to check out, and some gardening advice! We also really appreciated the way she had the trailers parked. It made pulling ours in to drop it off easy and safe!Jennifer M.
Kitty was kind and communicative. I was concerned that they would not be able to repair the broken strap on the auto transport. Did that mean the next customer would deal with the unsafe same short strap as I had to deal with?Katie M.
Good Service Very HelpfulRalph P.
Customer did not leave a comment.Bruce S.
Customer did not leave a comment.James P.
Well done!BILL B.
Driver's door wouldn't shut without slamming it four times and they were aware of it when they rented it to me, but didn't tell me. Told me it had a ramp, it didn't. After using it, I washed it, cleaned the cab, swept the floor and filled the tank until the pump wouldn't pump any more gas into it and they still charged me 7.50 for "fuel". When i left the truck, the fuel line was above full. I drove it 4 miles and put $10 gas in, and they still charged me.Cindy S.
Customer did not leave a comment.Anneliese S.
This location was very confusing trying to figure out where to park/pick up my rental key. I completed the online check-in (due to Covid-19 precautions) but there wasn't a box to pick up my key; the online check instructed me to go to a key box. The woman that worked at the office seemed confused as to why I was there, even though it was during my scheduled appointment time. She also mentioned that key box wasn't on 24/7, but I thought that was the point in having the self check in? She was very nice, but things did not go very efficiently. Even with checking in online, it still took me a total of 30 minutes to obtain my key. Returning was quick and easy though. Given the circumstances of the current pandemic, I feel like that is why my experience was only average. But the location would benefit from more signage though.Stephanie R.
Customer did not leave a comment.THERESE C.
The guy working the office ambled out, looked in the trailer, told me where to park it, and left me to handle the return online. Basically zero service.Doug M.
Customer did not leave a comment.Gene L.
Customer did not leave a comment.Susan E.
Customer did not leave a comment.Gary R.
Customer did not leave a comment.Craig O.
The U-Haul website (I have a screen shot) said that this location was a 24 hour return. I saw the contract had a note to phone when we got into Durango, so I did. No answer. I went through the procedures to return the truck (after a long day) and started to search for a drop box. There was none. I phoned the return number and left a message. No answer. I phoned UHaul. I was on hold for 35 minutes. They figured out there was no drop box. We could not wait for the location to open in the morning to return as we had to be at the airport. They finally figured out there was no drop box on site. After an extended discussion, UHaul did send me an email that I was authorized to leave the key in the truck with one door unlocked. Make sure the details of the locations (24 hour access) is correct. I had a problem after the next to last step in the return. How about a priority for answering those calls or more people trained to deal with the issue.Susan E.
Customer did not leave a comment.Eugene C.
Customer did not leave a comment.zach S.
Did not meet anyone in person. All done on mobile device.Bonnie F.
We returned the truck during normal business hours at the front counter. Three hours later we received messages stating that the truck hadn't been returned. We could not find a working phone number for the location to contact them. Even the number on their website did not work. We had to drive 10 minutes to find out what was going on. They had not returned the truck in their system. Because it was after hours when they checked the truck in I was charged a $20 after hours service fee.Joseph C.
Owner is pompous and ultimately I would never do business with her again.Michael C.
Customer did not leave a comment.Angela S.