Customer Reviews for Madrona Chevron

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Madrona Chevron

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Steven S. on

Rating:

I had a gift certificate for $40 off, when I went to pick up, the person that gave me the key said I needed to show it when I dropped it back off. When I did, they said they couldn't put that information in at the store and I was basically out of luck. Would not recommend.

kevin G. on

Rating:

Customer did not leave a comment.

Steven E. on

Rating:

The corporate certificate number was entered when making an online reservation, but in the end was not applied. I was also misinformed about the truck having a loading ramp; it did not. I had helpers for a limited time and could not get a different truck, but I had to pay them for their time anyway. When refilling the tank after only driving 11 miles, I paid for fuel beyond what I used. The clerks at the UHaul location are too busy pumping gas and selling beef jerky to be of much help, so it is pretty much do-it-yourself and they throw the keys at you when you arrive. The whole afternoon was a total waste and $100 down the drain.

Shianne B. on

Rating:

Customer did not leave a comment.

Joe W. on

Rating:

Customer service was poor. Namely a guy named Jose working for the Chevron. Worst experience I’ve ever had and there is no way he should have a job

THOMAS G. on

Rating:

The location is a gas station that has only a few truckss. I was sent there by U-haul as they had the truck I wanted. I was not given any paper work when I left.

noah H. on

Rating:

The young man, who checked us in and out, was extremely friendly and helpful. He answered all of my questions before I left with the truck. There were no surprises upon my return.

Lyal S. on

Rating:

Customer did not leave a comment.

paul L. on

Rating:

Customer did not leave a comment.

Scott W. on

Rating:

Customer did not leave a comment.

Jeremy A. on

Rating:

Customer did not leave a comment.

James R. on

Rating:

I reserved a 15' truck only to find out that it had a serious issue with the braking system and was making noise both when turning the wheel and especially when hitting the brakes. I work on a lot of types of vehicle and their was something seriously wrong with the truck. They did not say much other than yea seems like it has issues. I took the only truck avalible which was a 10' which caused us to make two trip and actually pay more in mileage fees. When I returned the 10' truck they had just put the 15' back on their Uhaul line as if to rent it again. I highly doubt it was fixed in the time I had the truck (4 hours). It is a great location which is why I would recommend it to a friend.

James S. on

Rating:

Customer did not leave a comment.

SHAWN S. on

Rating:

Found a half gallon of milk in drivers footwell. No dolly in truck when My brother and I arrived. Person checking me asking for all the info that was already on my reservation that I made on line.

Barbara W. on

Rating:

Jose was great to work with and everything went very smooth. Would definitely use this location again. All staff was friendly and courteous.

Rebecca C. on

Rating:

The staff was great, and they knew exactly what they were doing.

Millyellen S. on

Rating:

Keep up the great work!

Herbert E. on

Rating:

Damage to floor of truck caused a serious trip hazard, The facility did not know how many moving blankets were available and were disorganized. The did not provide a receipt for the rental, just the turn in document.

Jeff B. on

Rating:

Customer did not leave a comment.

George P. on

Rating:

Customer did not leave a comment.

WILLIAM B. on

Rating:

There was pizza crust in the back of the truck, it was 1/4 full of fuel and they didn't have the blankets I need to protect my furniture. In addition, the "$19.95" cost is misleading.

Steve P. on

Rating:

The vehicle was fine. The check-in/checkout process through the app was great. The location tried to cheat me twice. First, they overestimated the gas level. Then, they tried to charge me for another day when I brought it back only about a half an hour late. U-Haul is great, the app is great, the location is bad.

Christopher A. on

Rating:

Customer did not leave a comment.

Jerri G. on

Rating:

Customer did not leave a comment.

Tylor E. on

Rating:

You guys charged us for an extra day when we brought it back in less than 24 hours. $71 extra for what!?? Like are you serious!? You guys are ripping people off. Filled the tank to the required level, cleaned the truck, got told if I had it back by 11:10am it was going to be $110 with my estimated miles used. Hope you guys get shut down never recommending you guys to anyone and will be telling people to definitely STEER AWAY FROM THIS BUILDING.

Michelle W. on

Rating:

The truck wasn’t ready at 6am. Had to wait an four fir chevron to open. Had movers waiting on me. Upon return chevron said their system was down and couldn’t check me in. Did an on line check in instead. Called to complain after, the rep was complacent to the issues I experienced. Would not recommend chevron on Madrona in Salem Oregon. TIP: Call the night before to make sure someone has staged the truck and gotten it ready for pick up.

Susan S. on

Rating:

Customer did not leave a comment.

Thomas T. on

Rating:

Customer did not leave a comment.

Jessica A. on

Rating:

Customer did not leave a comment.

Laura M. on

Rating:

Customer did not leave a comment.

MyKim T. on

Rating:

It was really convenient to fill up the truck and the attendant was great. I would recommend always dropping off when an attendant was available for people that aren't tech savvy. We found that the phone/mobile option would have been a little frustrating for someone that isn't used to doing things without a live person. So glad we did a return in the AM vs. in the evening when we would have had to do a self check out. You can't replace a human being that provides comfort that the job was done right.