Customer Reviews for Madrona Chevron

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Madrona Chevron

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Steve S. on

Rating:

The loading box was not really clean, but it could have been worse. The folks didn't know how to handle our two certificates from our realtor giving us credit on our bill. It was finally figured out.

Randy R. on

Rating:

Nothing. Everything was great and the workers at the gas station we're very friendly and courteous!

lisa L. on

Rating:

Customer did not leave a comment.

Jonah K. on

Rating:

Customer did not leave a comment.

Tshering G. on

Rating:

Customer did not leave a comment.

Linda S. on

Rating:

Customer did not leave a comment.

Steven S. on

Rating:

I had a gift certificate for $40 off, when I went to pick up, the person that gave me the key said I needed to show it when I dropped it back off. When I did, they said they couldn't put that information in at the store and I was basically out of luck. Would not recommend.

kevin G. on

Rating:

Customer did not leave a comment.

Steven E. on

Rating:

The corporate certificate number was entered when making an online reservation, but in the end was not applied. I was also misinformed about the truck having a loading ramp; it did not. I had helpers for a limited time and could not get a different truck, but I had to pay them for their time anyway. When refilling the tank after only driving 11 miles, I paid for fuel beyond what I used. The clerks at the UHaul location are too busy pumping gas and selling beef jerky to be of much help, so it is pretty much do-it-yourself and they throw the keys at you when you arrive. The whole afternoon was a total waste and $100 down the drain.

Shianne B. on

Rating:

Customer did not leave a comment.

Joe W. on

Rating:

Customer service was poor. Namely a guy named Jose working for the Chevron. Worst experience I’ve ever had and there is no way he should have a job

THOMAS G. on

Rating:

The location is a gas station that has only a few truckss. I was sent there by U-haul as they had the truck I wanted. I was not given any paper work when I left.

noah H. on

Rating:

The young man, who checked us in and out, was extremely friendly and helpful. He answered all of my questions before I left with the truck. There were no surprises upon my return.

Lyal S. on

Rating:

Customer did not leave a comment.

paul L. on

Rating:

Customer did not leave a comment.

Scott W. on

Rating:

Customer did not leave a comment.

Jeremy A. on

Rating:

Customer did not leave a comment.

James R. on

Rating:

I reserved a 15' truck only to find out that it had a serious issue with the braking system and was making noise both when turning the wheel and especially when hitting the brakes. I work on a lot of types of vehicle and their was something seriously wrong with the truck. They did not say much other than yea seems like it has issues. I took the only truck avalible which was a 10' which caused us to make two trip and actually pay more in mileage fees. When I returned the 10' truck they had just put the 15' back on their Uhaul line as if to rent it again. I highly doubt it was fixed in the time I had the truck (4 hours). It is a great location which is why I would recommend it to a friend.

James S. on

Rating:

Customer did not leave a comment.

SHAWN S. on

Rating:

Found a half gallon of milk in drivers footwell. No dolly in truck when My brother and I arrived. Person checking me asking for all the info that was already on my reservation that I made on line.

Barbara W. on

Rating:

Jose was great to work with and everything went very smooth. Would definitely use this location again. All staff was friendly and courteous.

Rebecca C. on

Rating:

The staff was great, and they knew exactly what they were doing.

Millyellen S. on

Rating:

Keep up the great work!

Herbert E. on

Rating:

Damage to floor of truck caused a serious trip hazard, The facility did not know how many moving blankets were available and were disorganized. The did not provide a receipt for the rental, just the turn in document.

Jeff B. on

Rating:

Customer did not leave a comment.

George P. on

Rating:

Customer did not leave a comment.

WILLIAM B. on

Rating:

There was pizza crust in the back of the truck, it was 1/4 full of fuel and they didn't have the blankets I need to protect my furniture. In addition, the "$19.95" cost is misleading.

Steve P. on

Rating:

The vehicle was fine. The check-in/checkout process through the app was great. The location tried to cheat me twice. First, they overestimated the gas level. Then, they tried to charge me for another day when I brought it back only about a half an hour late. U-Haul is great, the app is great, the location is bad.

Christopher A. on

Rating:

Customer did not leave a comment.

Jerri G. on

Rating:

Customer did not leave a comment.

Tylor E. on

Rating:

You guys charged us for an extra day when we brought it back in less than 24 hours. $71 extra for what!?? Like are you serious!? You guys are ripping people off. Filled the tank to the required level, cleaned the truck, got told if I had it back by 11:10am it was going to be $110 with my estimated miles used. Hope you guys get shut down never recommending you guys to anyone and will be telling people to definitely STEER AWAY FROM THIS BUILDING.

Michelle W. on

Rating:

The truck wasn’t ready at 6am. Had to wait an four fir chevron to open. Had movers waiting on me. Upon return chevron said their system was down and couldn’t check me in. Did an on line check in instead. Called to complain after, the rep was complacent to the issues I experienced. Would not recommend chevron on Madrona in Salem Oregon. TIP: Call the night before to make sure someone has staged the truck and gotten it ready for pick up.

Susan S. on

Rating:

Customer did not leave a comment.

Thomas T. on

Rating:

Customer did not leave a comment.

Jessica A. on

Rating:

Customer did not leave a comment.

Laura M. on

Rating:

Customer did not leave a comment.

MyKim T. on

Rating:

It was really convenient to fill up the truck and the attendant was great. I would recommend always dropping off when an attendant was available for people that aren't tech savvy. We found that the phone/mobile option would have been a little frustrating for someone that isn't used to doing things without a live person. So glad we did a return in the AM vs. in the evening when we would have had to do a self check out. You can't replace a human being that provides comfort that the job was done right.

Winter H. on

Rating:

Everything was perfect

Bryan S. on

Rating:

Customer did not leave a comment.

Zachary A. on

Rating:

Employee tried to fight me Because my son threw garbage out the window. Insulted and cussed at my wife. Then tried to charge me additional fee. U-haul will never see my business again. As for the additional fee well guess what you can do with that!! Thanks Zack...

Michael N. on

Rating:

It would have been nice to know I was being charged for gas as well as mileage. That was not clear on the site, and the price ended up being excessive. I would not recommend U-Haul as a result.

Adam A. on

Rating:

Customer did not leave a comment.

Reginleif M. on

Rating:

Nice Uhaul, faster than most of them. Chick with dreads (R- something) was very nice, Saigal was very knowledgeable. 10/10 would rent here again.

Amir B. on

Rating:

Customer did not leave a comment.

Ruth H. on

Rating:

Customer did not leave a comment.

Keith E. on

Rating:

Friendly, helpful staff (we dealt with two different people, one at pickup and another at drop off), quick in and out

amelia U. on

Rating:

I booked over the phone in Eugene and was told I had a one way cargo van from Salem to Eugene booked. It was After being dropped off alone in Salem was the first time I was told I had to return it to Salem or pay $240 to leave it in Eugene - two options I did not have the time or money and I wouldn’t have booked this if I’d known. I called the Eugene location (west 7th) again and they were useless in trying to fix the solution and sent me to uhaul customer service. I spoke to a woman Roxanne who just retold me my options but didn’t seek a solution considering I was stranded in Salem without transportation or the money to afford the options I hadn’t been told of earlier. Finally, lance in Salem (the best U-Haul employee of all time) was able to cancel my original reservation and find me a bigger truck that I could drop off in Eugene and for a much lower rate as an apology for the issues I had dealt with. As a customer it is so infuriating to learn of these realities once I am an hour away from home. You need to have Lance serve as an example of working with the customer and practicing good communication. The woman in Eugene should have known I can’t take a van one way and been clear with me as I prepared to spend a lot of money with this company. In the future I expect more of your employees to communicate and explore the questions and plans of your customers to an extent that ensures they will get where they need without draining their bank account. I am grateful for people like Lance in Salem who turned the experience around and genuinely considered my situation and financial limitations instead of expecting me to cough up $240 I don’t have. Thank you Lance and absolutely no thanks to the Eugene or 1-800 customer service for treating me poorly.

KORI E. on

Rating:

I did not receive an email indicating the drop off locations available to me and I had to call in while on the road.

Suki C. on

Rating:

Customer did not leave a comment.

Mark or Michelle M. on

Rating:

Although we had a pleasant enough experience with the location, we did have an issue where they gave us the "wrong truck" after we had already left and loaded up. We had to return, unload the truck into a parking lot and reload.

Daniel H. on

Rating:

Customer did not leave a comment.

Melody W. on

Rating:

Customer did not leave a comment.

Brian B. on

Rating:

My rental experience was not very good, super frustrating and NOT anything like I was informed it would be. I never received a confirmation call the day before the pick up day. I showed up to get the truck on time, the 24 hour truck pick up online would not work, I called the area manager and he never returned my call, finally I asked someone at the location and they got me into the rental. When I returned the truck I used the online return system which was nice. The online program told me to place the keys in the drop box but I couldn’t find a drop box so I had to lock the keys in the truck. This whole experience was botched, none of what actually happened matched what I was told or read when I made the reservation.

Kelsey L. on

Rating:

Customer did not leave a comment.

Teresa W. on

Rating:

I was quoted a certain amount and received a confirmation email that I was to return the truck to the same location I picked it up. When I returned the truck I was told I was supposed to return it to Redmond almost 170 mile from where my contract told me I was supposed to return it. The person then tells me I should leave it at another in town location which was closed. I was told I was going to be charged an additional $348.00. When I refused I was told to keep the truck. I explained that I did exactly what my contract told me to do and I would not take the keys back as far as I was concerned they took possession once they marked the gas, mileage and moved the truck.

Joanne M. on

Rating:

The service was wonderful. I would definitely consider it in the future.

Samantha M. on

Rating:

Customer did not leave a comment.

david H. on

Rating:

a little hard to find. I didn't realize it wasn't a standard uhaul location, but a gas station that also accepted uhaul drop offs. Missed it a couple of times driving by.

Cynthia B. on

Rating:

The only set back was I could not pick up the uhaul until 10:00am.

Carol T. on

Rating:

Customer did not leave a comment.

Michael C. on

Rating:

Customer did not leave a comment.

Carol T. on

Rating:

Customer did not leave a comment.

sarah G. on

Rating:

We rented a truck for only a few hours and Saigel made sure we got the best deal possible. For sure we will be using this place for when we move into our new home.

Jason E. on

Rating:

A tire was low upon pick up, not having to deal with that would have been nice. Also I was not provided a physical copy of the contract. I was told it would be emailed within about 5 minutes. I did not receive it until about 3 hours later. I had to call the location I was dropping off the truck to find out how much fuel was required to return it correctly.

Aaron G. on

Rating:

Customer did not leave a comment.

Sonja O. on

Rating:

Customer did not leave a comment.

Joel P. on

Rating:

Horrible intersection traffic, limited parking, and most of all the one person in the store was swamped with other customers.

Terry K. on

Rating:

Customer did not leave a comment.

john B. on

Rating:

Noah, who was the station attendant, did an outstanding job of assigning me the truck. He shared it was his first time, but he did great. He had to handle fuel sales as well as my check out and he ran the total time handling everything with a smile and cheerful attitude.

Cindy G. on

Rating:

Replace the clerk named Jessie. I questioned the fact that I only drove 21 miles and when I filled the gas tank and it took over 3 gallons and he became nasty. When I asked for the managers name and when I might be able to talk to him about this he became very short and told me that it was against the law to give out his schedule. I did not ask him for his schedule. When I left he came out the door yelling at me. If I would have been by myself I would have felt very threatened. This man has anger issues, I will never return there. Lastly, when I originally picked up the van, I was told that I had no leeway with my time. I could only have it for 3 hours as it was rented out right after ai return it. I had to have the clerk sweep it out as it was dirty. I also had to point out damage lights inside the back so they knew I did not do it. It was a terribly bad experience.

Paul J. on

Rating:

Customer did not leave a comment.

julie B. on

Rating:

Customer did not leave a comment.

Rachael S. on

Rating:

This place had NO IDEA what they were doing. Didn’t even have a printer to print your guys contracts. I really don’t think they should be renting U-Haul equipment. It took us an hour to get out of there.

Douglas W. on

Rating:

Customer did not leave a comment.

Christian S. on

Rating:

Find a location where staff doesn't appear under the influence and is more professional. Not a good representation of U-haul period. Will never rent from that location again.

Rob C. on

Rating:

Speedy service at drop off, attendant helpful & courteous

Sergio L. on

Rating:

5x8 trailer tire kept getting low on air Had to stop and air up on my trip

Adam L. on

Rating:

Person who helped us was extremely rude and over charged and is basically said we could go screw yourself when we wanted asked to have an extra charge removed

richard S. on

Rating:

Customer did not leave a comment.

Allen L. on

Rating:

Customer did not leave a comment.

John S. on

Rating:

Customer did not leave a comment.

George S. on

Rating:

This was supposed to be a one-way rental from Roseburg to Salem. Arrived in Salem and was told I could not turn vehicle in because they did not have it in their computer. Found that somewhere the drop-off location had been changed from Salem to Roseburg. Attendant told me I had to return vehicle to Roseburg instead and I could not leave vehicle parked at Chevron location. Attendant did not know what to do. Called customer service and was told that nothing could be done until next day. Contacted dispatcher in Springfield who discovered the error on my reservation but she was not allowed to fix it until the next day. Ended up incurring a night at hotel in Salem which we obviously had not planned on (an additional $119 plus tax). The next morning Jess contacted us at 9am to let us know that the error had been corrected. Returned to Chevron and had to wait until 10am when they opened U-Haul services. A gas station attendant is not a substitute for a U-Haul customer service representative. These folks are limited in what they can/can't do, especially when there are problems with reservations. This whole experience was not one that I'd wish on anyone else..

michael R. on

Rating:

Clean the truck. Stop using 3rd party dealers to represent you when they do such a poor job of doing so. I am very disappointed with the service I received and will use a different company for my moving needs from now on.

Kathleen B. on

Rating:

T,he person who checked the truck out to me was polite and helpful but he didn't attach to dolly to the truck and it slammed around in the back. When I returned the truck, the gas attendant and cashier were both lacking any people skills and attitudes of talking down to me. I've lived here for a week now and this is the first time I've experienced bad service. I also didn't like the fact that a $30 truck rental ended up costing over $100.

Gary D. on

Rating:

Customer did not leave a comment.

Angie B. on

Rating:

I went to pick up the U-Haul and it had been changed just prior to me picking it up back to the 12th St. location. That was a little annoying because I had to call and get change back to the Madrona and commercial location the man in the Madrona Chevron was incredible it was great however when I was charged for the U-Haul I was told it was 70 miles for $.29 they charge me all of the miles $.89 so this experience wasn’t great

steve A. on

Rating:

Customer did not leave a comment.

Sandra H. on

Rating:

Great experience and they were even willing to wait a few minutes if i was running late.

Sven A. on

Rating:

the man that checked me in was very courteous, professional and quick.

Tracie B. on

Rating:

Customer did not leave a comment.

THERRESA A. on

Rating:

The guy they're helping me was rude. Didn't know how to do his job. Then didn't take responsibility. Blamed it on him being a third-party renter. Also blamed it on U-Haul and the computer.

CONNIE W. on

Rating:

Excellent!! Everything was fast and correct.

lacee F. on

Rating:

The gentleman working at this location was great!! U haul in general is garbage! They didn't have the truck I reserved, then down graded. Didn't offer anything to compensate for the time they wasted. The likely hood of me or anyone in my family using u haul ever again is pretty unlikely. They have lost my business.

Laurie W. on

Rating:

Don't allow this place to continue! I reserved at your UHaul center on 12th street. But, when I arrived they said I had to go to this Chervon to get the vehicle. The staff at the Chevron was terrible. They said they were a third party provider, pressured to get the insurance, pressured to get more gas on return or pay a big fee, couldn't answer questions about average miles per gallon for the truck. I will never rent from them or buy gas here. Plus, why was I shifted from 12th street provider? They are great.

Tammy C. on

Rating:

Customer did not leave a comment.

Conner Reed T. on

Rating:

Friendly, responsive staff. Great customer service..

eileen R. on

Rating:

Customer did not leave a comment.

Brandon D. on

Rating:

Waited over forty minutes to pick up even though I checked in online. Over an hour for turn in and system showed a massive over charge of more than $900. This was eventually corrected after I left. Staff was patient and was a credit to the experience, but the check in/out system was absurd.

Tracy R. on

Rating:

Customer did not leave a comment.

on

Rating:

Your quote did not reflect your actual bill for usage. Your bill included a sales tax which we in Oregon do not have. As a result, we paid $12 more than we were quoted and the manager said "we have no control over the contract." Come on guys, charging a sales tax in a state that does not have a sales tax... such a no no.