Customer Reviews for Marina Cove Storage
(U-Haul Neighborhood Dealer)

308 reviews

22 E 1500 S   American Fork, UT 84003

(801) 763-8808

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
Special Operating Hours
  • 5/30/2022: 9:00 am - 5:00 pm

Services at this Location:

Contact Us

(801) 763-8808

22 E 1500 S
American Fork, UT 84003

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
Special Operating Hours
  • 5/30/2022: 9:00 am - 5:00 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Leland M. 
Rating:
4.0

Address Link in instructions for return did not work

Guilford I. 
Rating:
3.0

They weren't there when we got there. Uhaul was dirty.

Chris B. 
Rating:
4.0

Offensive car with vulgar language sign parked out front . Was told it belonged to owner

Max G. 
Rating:
5.0

Customer did not leave a comment.

Carl M. 
Rating:
3.0

No Representative present at drop off site. All communication by phone

JOHN W. 
Rating:
5.0

Customer did not leave a comment.

Gordon C. 
Rating:
5.0

Customer did not leave a comment.

Christine O. 
Rating:
5.0

Truck was great and available when we reserved. Not sure we checked the truck in the right way . An email was sent to me and my son took the truck back early. The email said we we're supposed to take pictures.. I think my son just the and keys in the drop box.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

Miguel I. 
Rating:
5.0

Customer did not leave a comment.

Mark W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nan C.  |  Overall Experience 
Rating:
5.0

Stored my travel trailer at Marina Cove for several years prior to selling. Their staff was always kind and great to work with. The site is nice and well-maintained - even with the on-going construction and enhancements being done. I would definitely recommend this storage facility.

ERIC A.  |  Overall Experience 
Rating:
5.0

I returned the car hauler 38 minutes late and was charged another day (2:41pm vs 2:03pm)

Brian G. 
Rating:
5.0

Customer did not leave a comment.

Mike G.  |  Overall Experience 
Rating:
5.0

General Manager was exceptional and accommodating! Thank you!

John G. 
Rating:
5.0

Customer did not leave a comment.

Garrett E. 
Rating:
5.0

Customer did not leave a comment.

Bryan C. 
Rating:
4.0

Very difficult to find. Need a sign on the street to the harbor pointing to the location entrance!

Darren S. 
Rating:
4.0

Customer did not leave a comment.

bernise P. 
Rating:
5.0

Customer did not leave a comment.

BEN M. 
Rating:
4.0

Customer did not leave a comment.

Candace K. 
Rating:
5.0

Hidden fees. I’d they promise you they’ll do something. You can bet they won’t do it. Happened like 3 times.

Brandon J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Chad L. 
Rating:
5.0

Wonderful experience and Cindy was fast and efficient!

SUSAN B. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND B.  |  Overall Experience 
Rating:
5.0

Cindy was great to work with! Marina Cove is a great storage facility.

Reggie W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Eunjung L. 
Rating:
5.0

Customer did not leave a comment.

CORY R. 
Rating:
3.0

I wasn't told the location would be closed on the drop off date. The online return failed 18 times and I had to sit in hold for 45 minutes until customer service answered the phone. My son managed to find a public wifi that allowed him to finally complete the return. I was also charged $8 for safe tow that I specifically declined when I originally rented the trailer. I will concede the trailer worked as advertised and it was only dirty because of the terrible weather we had over the last few days.

Patrick B. 
Rating:
5.0

Customer did not leave a comment.

cheri M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Debbie S.  |  Overall Experience 
Rating:
5.0

While I only needed the storage for a short time, I wouldn’t hesitate to use this storage facility again in the future. Cindy was super helpful and the facility was great. I had no unexpected charges, everything was straight forward.

Lonnie B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JULIE ANN T.  |  Overall Experience 
Rating:
1.0

Ripped me off. Did not honor the prices booked online, gave me a smaller truck and double charged for auto transport. Charged for equipment never given to me.

Joshua S. 
Rating:
3.0

Customer did not leave a comment.

Todd C. 
Rating:
5.0

Damage to my boat and trailer tha was stored there. Still had a Credit for the rest of the month and next month and the staff kept it will not return it.

Brett D.  |  Overall Experience 
Rating:
5.0

Cindy, the front desk operations manager, is amazing! Additionally, Marina cove offers the best value for storing your RV. Have the best day of your life!

Eric T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Curt H. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
4.0

Customer did not leave a comment.

Stanley K. 
Rating:
5.0

Customer did not leave a comment.

Marvin J. 
Rating:
3.0

The straps on the two trailer need to be at least 1 foot longer & the trailer needs to be 2 foot longer. A 2013 Buick Enclave barely fits on this trailer. AND the tire straps barely work with factory tires.

RANDALL K. 
Rating:
5.0

Customer did not leave a comment.

Mike C. 
Rating:
3.0

The representative seemed uninterested in the whole transaction. After doing paperwork I was told the trailer number and left on my own to find it and hook it up. I have no problem hooking up a trailer myself, but the way it was done seems like very poor business practice for customer service and even liability on company's part.

Todd B. 
Rating:
5.0

Customer did not leave a comment.

TIFFANY S. 
Rating:
5.0

Very nice place and well maintained.

RYAN C. 
Rating:
5.0

Customer did not leave a comment.

BROCK B. 
Rating:
5.0

I was a tenant here for 5 years. Never had any problem break-ins or concerns of my belongings being safe. Being that this is located by fields and a body of water rodents tend to be a problem and a lot of people have complained about it however I placed bounce dryer sheets around the perimeter of my unit and I never had a problem with rodents. So you are able to take preventative measures to avoid bad outcome. The facility does their best to keep on top of it. Cindy was amazing to work with during my move out process and I greatly appreciate everything you guys did over the five years. I will be back if I ever needed unit again. Very competitively priced and the units are super clean and nice and tall plenty of space. 5 + stars for me

DENISE P.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Deborah R. 
Rating:
4.0

Customer did not leave a comment.

Avery B. 
Rating:
3.0

Dropping off the uhaul was easy. Their parking lot was a good size and made it easy to pull in and unhitch. No help was needed, even though it was never offered.

CAMERON R. 
Rating:
5.0

Customer did not leave a comment.

PAULINA C. 
Rating:
5.0

Customer did not leave a comment.

james a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAson W. 
Rating:
5.0

Customer did not leave a comment.

Joel J. 
Rating:
4.0

It took a lot of time to return because they seemed short staffed. The location is nice though.

GLEN O. 
Rating:
5.0

Customer did not leave a comment.

Sam M. 
Rating:
3.0

I returned the truck on time but they didn't process the return until 2 hours later and charged me for an extra day fee. Also, I was supposed to return the truck with 3/8 of a tank of gas but they charged me for four gallons of gas. No one has called me back to correct this situation.

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY B. 
Rating:
4.0

Customer did not leave a comment.

CHERYL L. 
Rating:
4.0

Check that customer has appropriate plug attachment

Stephen P. 
Rating:
5.0

The worst experience ever. They doubled my rate because they "wanted" to charge market rate. Then I told them I was taking my boat out because they doubled the rate. They then charged me for two more months and would not refund. Horible

Justin E.  |  Overall Experience 
Rating:
1.0

The trailer's outside was dirty and next time I will check the Tires. There was one that was bald and had a chunk out it. It is a miracle that the tire did not blow on the freeway. I had to use your roadside assistance before I could load it. It took over 4 hours out of my day to have the tire fixed. Also, I had to hook up the trailer on rental day. There was no one there to help me. Not sure if I would rent from this location ever again.

Alan C. 
Rating:
4.0

Equipment originally requested not available since I did not arrive on time and it was given to a different customer. The area manager made it right but it definitely shifted my plans

Erick B. 
Rating:
5.0

Customer did not leave a comment.

Shannon N. 
Rating:
2.0

When we picked up the trailer, the girl at the desk said, it's in the parking lot, go hook up and you can go. There was no inspection of the trailer. Only later in the dark, did we realize the running lights of the trailer did not work. Also, the trailer had 2 tires that were nearly threadbare. The trailer never should have left the Uhaul lot with those 2 tires on it. This location needs to do a better job of inspecting their equipment before they send it out.

Koray W. 
Rating:
3.0

Customer did not leave a comment.

Elizabeth G. 
Rating:
5.0

Not a thing. Enjoyed the service

Denise L. 
Rating:
5.0

Excellent service!

DAVID MCKAY P. 
Rating:
4.0

Customer did not leave a comment.

Ashley F. 
Rating:
5.0

Customer service is great. The lot for RVs is unpaved therefore proliferated with many tall weeds, making it more difficult to walk around and inspect my RV before departing. It needs some attention, otherwise I was pleased with facility.

Chris B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason B. 
Rating:
5.0

Customer did not leave a comment.

Eric B. 
Rating:
1.0

This was by far the worst and most Inconvenient experience I've ever had with renting a trailer. The trailer wasn't ready when I arrived for my scheduled pickup. It was full of boxes. I had to hook up the trailer myself when I arrived! It didn't have any light connections so I had to spend my own money to buy some because the location said they didn't have any when I called. When I tried calling the 800 number I sat on hold for an hour before I had to hang up because I had things I needed to get done. I would like someone to call me and refund me money for cables and try and fix this mess.

TANNER G. 
Rating:
3.0

Customer did not leave a comment.

Dennis S. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey C. 
Rating:
2.0

Have the keys ready to go. I waited almost 20 minutes for the keys.

Brandon D. 
Rating:
5.0

Customer did not leave a comment.

Jeni R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Martin H. 
Rating:
5.0

We were out in the open field area and it was not well maintained at all.. I was concerned about getting something in my tires to make them flat.. I got tar or grease of some kind on my shoes and broken things are all over the ground..I will use the facility again but I wish the area was cleaner.

patricia l.  |  Overall Experience 
Rating:
5.0

A lot of appreciated help from staff.

Ken S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Peter C. 
Rating:
5.0

Customer did not leave a comment.

Melissa R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kristen F. 
Rating:
3.0

Customer did not leave a comment.

DOUGLAS P. 
Rating:
5.0

Customer did not leave a comment.

Tyler A. 
Rating:
5.0

Customer did not leave a comment.

TERRENCE R. 
Rating:
5.0

The brakes on the trailer stuck.

SEAN N M. 
Rating:
5.0

The staff was outstanding. Greeting with a smile and positive attitude. Answered all questions. Terrific experience!

LEO S. 
Rating:
4.0

I paid for a half dozen furniture pads but only received 3. I didn't know until we were loading.

Samuel L. 
Rating:
5.0

Lady who helped me was awesome!

LANCE H. 
Rating:
3.0

Super inconvenient I was sent the wrong address twice overall added two hours to my time.

JOSHUA D. 
Rating:
5.0

Great place.

Brian J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen G. 
Rating:
5.0

Customer did not leave a comment.

JOHN B. 
Rating:
5.0

Great place to store your recreational vehicles

Kevin M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Catherine L. 
Rating:
5.0

Customer did not leave a comment.

Nathan C. 
Rating:
2.0

Rep on site was very friendly and helpful, however double charged me for the rental to the tune of $832. After a week this mistake was corrected. Moreover, rep help me hook up the trailer. A I was testing the lights, she hooked up the trailer to the hitch. Upon leaving the site, I got about 400 yards away and the trailer fell off the hitch hit my bumper and drug across the street. I was able to hook the trailer back up and found that she did not screw in the ball hitch capture screw it was totally not screwed down. Came back to the dealership and showed her the damage and how to screw down the hitch to the ball.

Jim D. 
Rating:
5.0

Great place to store a boat inside. They took my boat and winterized it on short notice to help me out. I also needed some work on the boat and sold it early this year. They did a great job of having the boat ready to go when I needed to take it out of the facility! I would highly recommend them and if I get my own boat again will definitely use them!

Brian B.  |  Overall Experience 
Rating:
1.0

Hello, I paid $130 cash and did I would used 50 miles. I Had a card on file that they said they would do the reimbursement but never got it. For driving under 50 miles. When the gave me the truck they said it would be full of gas I got it and it was almost 1-4 tank down so had to go back in an make a new contract. Trash was in the truck when I got in it. Then when I went to Laos the furniture in the back the seals for the Dolley and moving blankets were broken. So I was worried I would be charged for something I didn't use. I would still like to receive my credit back that u haul sod they would pay me. Thanks please call me so I can get my credit back. Of around ~$20. 760.650.5737 if this doesn't work probably going to use timp rental going forward hope you can earn my business

Isaac R. 
Rating:
5.0

They were great! Super helpful. The only thing I would change is putting a built in jack on the trailer like boats have. It was a bear trying to manhandle that trailer on and off the hitch alone. I know that's not something you can control so just a thought.

MATTHEW H. 
Rating:
1.0

I dropped my trailer off an hour earlier than what was stated on receipt and got charged a while extra day for it. I called when I got to the location and was told theyd check it in. make sure they check it when you're there, or they'll charge you an extra day for their time.

Joshua E. 
Rating:
5.0

This was an after hour drop off, nobody was around

MORIAN E. 
Rating:
4.0

My only concern is the App, which I can never get to work right when I return a truck after hours. I'm 0 for 2. I'm glad that it doesn't seem to hamper the return process.

christopher S. 
Rating:
3.0

Customer did not leave a comment.

Brittany C. 
Rating:
4.0

Customer did not leave a comment.

sydnie C. 
Rating:
5.0

Thank you for the courteous manner in receiving and dropping off the trailer.

Rudy D. 
Rating:
5.0

Smile ;)

Joel H. 
Rating:
5.0

Customer did not leave a comment.

Traer C. 
Rating:
3.0

The truck was a little bumpy, and when I showed up I had to wait 45 minutes because they were busy parking boats. So I kind of feel like I wasted 45 minutes out of my day waiting for somebody to come and give me the keys

john Y. 
Rating:
3.0

Customer did not leave a comment.

Chris H. 
Rating:
4.0

It was hard to find.

DOUGLAS H. 
Rating:
2.0

customer service, the girl who helped me was not nice at all over the phone and wouldn't give any help to my boyfriend and i over the phone so we had to go to the location, and she wasn't even wearing a mask during these scary times 😬! I asked her over the phone if she had any little trucks available, she said no, then we showed up and she had some, so that's the only thing that kinda sucked

Rodrigo G. 
Rating:
5.0

Customer did not leave a comment.

jarrell B. 
Rating:
5.0

Phone is rep did a great job helping me return the trailer online. Thanks.

Dale P. 
Rating:
5.0

Customer did not leave a comment.

Brandon W. 
Rating:
5.0

Customer did not leave a comment.

Jared T. 
Rating:
5.0

Customer did not leave a comment.

Brennen D. 
Rating:
5.0

Customer did not leave a comment.

Fabiola G. 
Rating:
5.0

Customer did not leave a comment.

Fabiola G. 
Rating:
5.0

Customer did not leave a comment.

Robert J. 
Rating:
4.0

Staff was super friendly and helpful. No issues except that I wanted the gate closed to make it more secure.

CARMEN P.  |  Overall Experience 
Rating:
5.0

Best experience I’ve had with a business by far. They took care of all my needs and always lent a helping hand when needed. I highly suggest Marina cove storage.

MICHAEL F.  |  Overall Experience 
No reviews have been submitted for this location.

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