Customer Reviews for Master Lube
(U-Haul Neighborhood Dealer)

226 reviews

1038 E 9th St   Lockport, IL 60441

(815) 838-0788

Location Hours

  • Mon-Fri: 11 am - 3 pm
  • Sat: 8 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(815) 838-0788

1038 E 9th St
Lockport, IL 60441

Services at this Location:

Location Hours

  • Mon-Fri: 11 am - 3 pm
  • Sat: 8 am - 1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Linas D. 
Rating:
5.0

Ordered for 11 got at 11:30. Had to pay movers sitting around waiting for me. Employee knew I was waiting and instead of getting uhaul ready for scheduled time does an oil change and brings in another client for setup.

Sherri H. 
Rating:
5.0

Great service

luke G. 
Rating:
5.0

No criticism.

carol C. 
Rating:
5.0

Customer did not leave a comment.

Juan G. 
Rating:
5.0

Running lights didn't work

Kathy L. 
Rating:
5.0

Customer did not leave a comment.

Adam S. 
Rating:
5.0

Overall the experience was excellent and John the manager was very helpful and kind Great customer service

Carlos R. 
Rating:
4.0

Customer did not leave a comment.

Mary S. 
Rating:
4.0

As it is a MasterLube location you must compete with oil changes customers so reservations recommended.

Robert P. 
Rating:
5.0

Customer did not leave a comment.

Douglas L. 
Rating:
3.0

Customer did not leave a comment.

Deven K. 
Rating:
5.0

Customer did not leave a comment.

Walter K. 
Rating:
4.0

Customer did not leave a comment.

GRACE C. 
Rating:
5.0

Customer did not leave a comment.

ANGELA D. 
Rating:
5.0

Customer did not leave a comment.

mary W. 
Rating:
5.0

Customer did not leave a comment.

robert W. 
Rating:
5.0

Customer did not leave a comment.

JACK R. 
Rating:
4.0

nothing, everything went smoothly.

Dennis L. 
Rating:
5.0

Customer did not leave a comment.

sandra T. 
Rating:
5.0

Customer did not leave a comment.

Kyle H. 
Rating:
3.0

Pick up location communication was not very good. I had question about the hitch and the person was not very knowledgeable. They did stay open past the time and I do appreciate that but better customer skills would great.

Gary L. 
Rating:
5.0

Customer did not leave a comment.

Peter E. 
Rating:
5.0

Customer did not leave a comment.

sheri W. 
Rating:
5.0

N/A

Edward G. 
Rating:
3.0

The only problem was that waiting time and the system was down. Customer service was good!

Vanessa D. 
Rating:
5.0

Clean and safe area

Oscar G. 
Rating:
5.0

Very friendly staff, no issues at all

Rebecca M. 
Rating:
5.0

Customer did not leave a comment.

Lukasz B. 
Rating:
5.0

The return of the truck was a disaster. I tried using the U-Haul App. The App did not recognize my "location" at the drop off point. I had to waste 45 minutes and three customer service people to get what I wanted. I was told repeatedly that I couldn't drop off without the App. I finally got what I wanted. You can call me at 815-838-2273.

Darren D. 
Rating:
5.0

Excellent customer care. Definitely I will come back to this location if I ever need to again.

Delia V. 
Rating:
5.0

Customer did not leave a comment.

LISA Y. 
Rating:
5.0

Customer did not leave a comment.

dave G. 
Rating:
5.0

very good service

curtis H. 
Rating:
4.0

John was great , even though he had his Uhaul trucks spoken for today he trusted me enough to rent a 10 foot box truck to move my mothers furniture to her assisted care living facility and return it within 2 and a half hours. I got it returned right on time so it was a win win for us both. What a pleasure to rent from this facility especially in this time of uncertainty. Thanks John you and your staff are the best !!

dave G. 
Rating:
3.0

Customer did not leave a comment.

John D. 
Rating:
5.0

Customer did not leave a comment.

Tiffany S. 
Rating:
5.0

quick and easy service

dan F. 
Rating:
5.0

The equipment was old and rusty but it worked with no problems. Had some damage but given its age it seemed reasonable. People at the pick up and drop off sites were friendly and helpful.

Sandra M. 
Rating:
4.0

Customer did not leave a comment.

Stanley F. 
Rating:
5.0

Very friendly! Thanks!

Edward D. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

Reynard M. 
Rating:
5.0

Customer did not leave a comment.

duayne L. 
Rating:
5.0

Keep up the good experience owner John.

vic S. 
Rating:
5.0

Very friendly and easy transaction!

David L. 
Rating:
5.0

John the owner was very friendly and helpful.

vic S. 
Rating:
5.0

Customer did not leave a comment.

Shirley D. 
Rating:
5.0

Customer did not leave a comment.

Ross P. 
Rating:
5.0

The mobile check in was supposed to be fast. It ended taking 25 minutes before declining me. Stick with regular face to face for faster service!!

Melissa S. 
Rating:
5.0

Customer did not leave a comment.

JOHN B. 
Rating:
5.0

Great service , great truck, easy process. Will definitely use this dealer again.

RICK L. 
Rating:
5.0

Really nice people to work with, I'll go back if I need to rent again.

john E. 
Rating:
5.0

n/a

carl C. 
Rating:
5.0

John is terrific and the 24/7 app is great. No suggestions for improvement

BOB V. 
Rating:
5.0

Explain that you receive an email if you drop off when closed to put mileage and fuel gauge information down

luke G. 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
4.0

Customer did not leave a comment.

johathan B. 
Rating:
5.0

The local vendor was great. Always a pleasure to deal with. However, U-hauls ticket department and customer service department do not respond to emails about a toll they say I owe on a previous rental but paid even before they notified me. This was two weeks after I sent the documentation to customer service.

jim P. 
Rating:
5.0

Very efficient and friendly environment. Pickup.and dropoff was hassle free.

josh Z. 
Rating:
5.0

Customer did not leave a comment.

Chris K. 
Rating:
5.0

Customer did not leave a comment.

Kathleen L. 
Rating:
3.0

Customer did not leave a comment.

Sebastian W. 
Rating:
5.0

I had a very pleasant experience with this location. The service and friendliness was well appreciated!

Dana A. 
Rating:
4.0

Customer did not leave a comment.

RANDALL D. 
Rating:
5.0

Excellent experience

jim D. 
Rating:
5.0

Customer did not leave a comment.

Charlie P. 
Rating:
5.0

Customer did not leave a comment.

judy B. 
Rating:
5.0

Thank you so much for helping us on a rainy day.

Janet L. 
Rating:
5.0

Customer did not leave a comment.

paul F. 
Rating:
5.0

Great friendly experience with a new van to drive....THANK YOU MASTER LUBE LOCKPORT

todd R. 
Rating:
3.0

Make app quicker

Karen M. 
Rating:
5.0

Customer did not leave a comment.

carl H. 
Rating:
4.0

Customer did not leave a comment.

chuck G. 
Rating:
5.0

The truck was clean but had a really bad smell. Still good experience overall

Natalie S. 
Rating:
4.0

Customer did not leave a comment.

Jack K. 
Rating:
5.0

Customer did not leave a comment.

Guy S. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey H. 
Rating:
5.0

Customer did not leave a comment.

DANIEL V. 
Rating:
5.0

John was great. He had me do whatever I could on line so pick up was quick.

ROYCE B. 
Rating:
5.0

Customer did not leave a comment.

victor S. 
Rating:
5.0

Customer did not leave a comment.

eddie G. 
Rating:
5.0

Customer did not leave a comment.

Dan P. 
Rating:
4.0

Customer did not leave a comment.

Kristin T. 
Rating:
5.0

Customer did not leave a comment.

connie N. 
Rating:
3.0

Customer did not leave a comment.

greg W. 
Rating:
5.0

Customer did not leave a comment.

Bill C. 
Rating:
5.0

Customer did not leave a comment.

Allison B. 
Rating:
4.0

Customer did not leave a comment.

KEVIN F. 
Rating:
3.0

first, I presigned in to make my time picking up the van shorter. NOT. still had to wait like 15min to get van. after returning the van, I noticed my bank account was charged twice of 67.58 when the bill said 66.59. I will be calling if this is not corrected on my account. I do not appreciate doubled billed. let alone not the right amount.

jeff S. 
Rating:
5.0

Customer did not leave a comment.

matt Z. 
Rating:
5.0

Customer did not leave a comment.

larry N. 
Rating:
5.0

Dropped off after hours. Lots of room in back to leave the trailer, so it was easy & quick.

Kristin T. 
Rating:
5.0

Staff was very professional. Rental was quick and easy.

CRAIG W. 
Rating:
4.0

Your representative was very professional, very helpful, and pleasant to deal with. He explained everything, and made sure i had his contact number to call if I had any questions or issues once I left the lot. Would recommend him to anyone asking about rental trucks.

Marianne O. 
Rating:
3.0

Truck was old and not maintained well at all.

Gaetano P. 
Rating:
5.0

In and out quick Excellent convienant location and great to deal with. Keep up the great customer service.

RICH D. 
Rating:
1.0

Customer did not leave a comment.

Deanne O. 
Rating:
5.0

Customer did not leave a comment.

dan B. 
Rating:
5.0

Customer did not leave a comment.

ray L. 
No reviews have been submitted for this location.

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