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KEN S.
Customer Reviews for Mesa Rental Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I did not rent any equiptment from you. Not sure if someone is using my info or you have improperly merged accounts. Need somone to look into this and hit me back. Not acceptable. If it is just an honest mistake there is a party out there who did not receive their contract.
rosa V.The person who checked me in was so courteous and helped the entire process. I would absolutely recommend that location for any uHaul rentals
Dustin H.The rental center was good. The overall uhaul experience was terrible! Never will I rent from the uhaul brand again. Changed my pickup location twice. The after hours return website wouldn't load my location or complete the process so I got charged initially. Then I called to get the situation corrected and the representative told me there's nothing she could do and I would have to wait for the rental center to do to fix the issue. There was no supervisor on duty when I called. Just a Terrible experience.
Tyler K.After hours drop. I wasn't sure a camera watched me. Would like to have know. I was being recorded.
Mark H.Easy service, Thanks Carla:)
ERIC W.Good customer service, very reliable equipment and great use of computer application to reserve pick up and return - great use of phone texting to keep customer up to date
Robert C.Very knowledgeable, friendly assistance at this location!
Rick P.Excellent service. Fast and easy. Very friendly, knowledgeable, professional staff. We were helped on phone and in person by 3 different people and they were all the same. Excellent customer service! The Uhaul truck we rented was a good value.
jerri C.Service was great at this location
Trudy P.Great customer service!
Timothy T.Nothing I can think of to change
FRANK S.Better options for pick up and closer locations to my home for drop off. Jennafer from customer service was the only good thing that happened in this transaction. I am very disappointed and will never use UHaul again
Thomas C.For after hours pickup and drop off it would be helpful if there was light in the parking lot. The parking area is pitch black.
Margaret D.The vehicle was having mechanical problems.
Marion D.The mobile app has major problems that seem to be persistent for months on end. My reservation was initially botched. Figure out your IT. The site where I could speak to someone worked smoothly and essily.
Austin W.Doing a fine job as far as I'm concerned. Maybe free coffee and doughnuts? Lol
Andrew M.Perfect
Juan M.My location for pick up was changed and the rep said she would text me the new location and didn't.
STEVENMICHAEL J.This is a positive comment. I married into a family that felt moving was no big deal. I was 25 when I rented my first Uhaul truck. I am now 72. I have rented at least 30 trucks from Uhaul from the 4 speed stick on the floor to this latest one on Jan 21,2022. IF this was my last rental it was over the top. The people at Mesa Rental Center were the Best making sure everything was right before I left. The truck? WOW! A new truck that drove like a dream. I was disappointed that I only had a 100 mile trip. There were times I thought I would just keep going just to drive it. Fortunately I had made arrangements to bring it back. What a great trip. Thank you Uhaul for all the successful moves.
John C.This is a great company.
Dave C.Picked up the truck and one tire was completely flat/shredded. Luckily I didn't drive far on it before I noticed. Then had to wait over 2 hours for someone to come change it. Very inconvenient on moving day. I had hired movers to help load/unload but with the delay caused by the tire issue, I had to unload myself.
Kacy T.This was our first time using this location and Nick was courteous and helpful. Would use this location again when I need to rent a trailer.
Jane R.Mesa Rental Center personnel were friendly & helpful. U-Haul rental transaction, pick-up & return were flawless. Thank you for making it simple. We will definitely do business here again!!
Tom C.Unit was dirty inside and out had to sweep and wash out cargo area prior to using. The cab also had garbage/food remnants left behind. The entire cab needed to be wiped down along with the windows inside and out. The windshield was covered with bugs. Never did I think I would be detailing a rig In 118° heat. The unit drove well and wasn't under powered at all.
Kirk C.Truck cab was not clean. Dog or cat hair in cab ,windows dirty, and two appliance dolly's left in the back. U haul was just a secondary business here.
Kirk W.MORE PEAPLE BEHIND THE DESK FOR FASTER SERVICE
ROBERT G.When we got there to drop off truck, we were not in the U-Haul computer system. Thank goodness we had paper proof that is where we were supposed to be. Took over an hour to get paperwork completed.
Laurie B.Great and smooth experience!! Thank you...
Jerrold B.Weekend Hours
RICHARD D.Excellent customer service
Maurice L.Friendly, quick, explained everything completely!!!!
Michelle F.Sales associate was excellent!
Greg T.Took away one star because some of the trailer lights were not working.
Nathan S.I called in to make the reservation. The lady was rude and sucked. She did not care about her job and sounded super annoyed I called to make a reservation. Well news for her, every fawking option for a rents said Uhaul was going to have to call me anyway. I may never use Uhaul again because of this, and I need a trailer again this next weekend.
Pamela R.Nobody was wearing a mask. In the middle of a pandemic that should be mandatory for all employees.
Andres C.Very helpful on such short notice.
jay C.all employees were very good and helpful
WILLIAM T.Good people
Lucas G.I will not uses u haul ever again.
jacob A.Dropped after hours.
GREGORY B.Truck was not clean at all. Windshield was difficult to see out of because of bugs all over it. Inside of storage was was not swept out.
Brandon L.Keep up the positive customer relations??
Hilmer O.Foot competent employee
Terry R.No issues
Travis A.