Customer Reviews for Mesa Rental Center
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Mesa Rental Center
Melissa C. on
I did not receive the dolly I requested, I would just ask that they make sure the needs of customers are met. I had to keep the truck longer due to no dolly.
Sandra P. on
If they can't reach the damage on the truck they don't mark it. You can be liable for it when return it. It had a marker light out on the right upper corner and the license plate light out. I got pulled over for that but the cop was really nice and I didn't get a ticket. The truck would shake as it reached 70mph. It sucked.
david H. on
He was very polite also.
Pete W. on
Great no problems
Rachael N. on
The location was fine and the truck was clean. However, the transmission on the truck felt like it was going out. Also, I had problems with renting the uhaul from beginning to end. I chose to use the online check out and drop off. This was a HUGE MISTAKE!! When I first arrived I couldn't get the app to load my location, luckily the store was open and I was able to check in with assistance. When I returned the truck the store was closed, but I was assured the online version would work for me to do the return. This was NOT the case. It took me 3 hours to attempt to return the truck the right way. 2 of those hours spent on the phone waiting to talk to customer service and some of that time speaking to someone through online chat. It could not recognize my location and I changed all the settings in my phone to do so. After an hour on hold I spoke to customer support and they helped me download the app where it then recognized my location. We hung up and I went to finish with the odometer and gas readings. Everytime I put in the odometer reading it said that I was entering less miles in then when i took the truck. I took several pictures and it would not accept or let me continue. I sat on hold Again for another hour, still not getting through to anyone I used the online chat. The customer service representative was unable to help me. He kept telling me to round up numbers and it still did not work. He then told me I'd have to leave the truck without finishing the process, but that I would be charged a fee for doing it that way. I asked to speak to a manager and he told me to call support. At that point I was still on hold with customer support and still on hold. After 3 hours, I threw my hands in the air and just left the truck. It should NEVER be so hard or take so long to return a truck. Then to be told that I will have a fee over something on uhaul's end is absolutely not okay. The headlights on my own vehicle were out and I accounted for enough time to make it home before dark. However, with this issue I ended up driving home in the dark and got nowhere. The reason this is a problem is because I would not have stayed if I wasn't going to be wrongly charged a fee. Moving is expensive and I was trying to avoid unessessary charges. I strongly suggest this gets fixed!!
James M. on
This convinced me that this is the way to go. I will use the folks at Mesa Rentals this was a far superior experience than using your corporate locations
Jacob N. on
Have boxes available at this location to save extra trips to other stores for the customer.
Jeffery G. on
The truck worked well except for lack of AC. It only worked about 5 minutes. But the rental guys were great to work with.
Thomas W. on
Did not hold our equipment reservation, sent us out to another location (25 minutes away) which did not have the equipment, so we went back to the first place where they found the equipment after all. Caused a 2-3 hour detour prior to our 6 hour trip. Poor customer service, slow, and frustrating. They at least discounted the equipment and added extra mileage for our Uhaul.
Denise N. on
Thannk you.
Dale O. on
Staff was very friendly and knowledgeable.
Bonnie S. on
Suppose to have p/U at Lindsey. They told us to go to Val Vista & Main. Arrived, they had no record. Helped us anyway. Communication would help customers situation flow better.
Carrie C. on
They were super nice peole.
Glenn B. on
Great to work. Accomodating and friendly. Will be back!
Jamie A. on
Put a jack on the trailer.
robert B. on
The person forgot to check in the trailer so I received an email accusing me of failing to return the trailer or stealing it. A U-Haul employee screws up and I get accused of theft. That is BS.
jeff R. on
They treated very good and was very helpful