owen F.
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Customer Reviews for Mesa Rental Center
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Mesa Rental Center
Andres C.
Nobody was wearing a mask. In the middle of a pandemic that should be mandatory for all employees.
jay C.
Very helpful on such short notice.
WILLIAM T.
all employees were very good and helpful
Lucas G.
Good people
jacob A.
I will not uses u haul ever again.
GREGORY B.
Dropped after hours.
Brandon L.
Truck was not clean at all. Windshield was difficult to see out of because of bugs all over it. Inside of storage was was not swept out.
Hilmer O.
Keep up the positive customer relations??
Terry R.
Foot competent employee
Travis A.
No issues
SANTO D.
The man setting up the trailer made sure the hook up was perfect. He even tightened the ball more.
Robert O.
Need to expand driveway for easier access
Kyle S.
Don't market having the newest fleet around and then stick me in a 20 year old truck with over 100k miles with a loose steering column and shoddy brakes. this was after moving my location to pick up the vehicle. The location even had a new one same size and everything. I asked to rent that me instead and they said no it's taken. Funny considering it was still sitting there when I came back. Really not the best u haul experience
Ruth M.
This was my first time renting a U-Haul. Staff made everything very simple. They gave a detailed run through of the process. Pick up and drop off. Answered any and all questions and concerns. This was a great experience. I'm hoping a customer service liaison or manager can see these types of comments because I was honestly a nervous wreck. It was a big move haha. Thank you all so much.
Karen S.
The Rental center personnel was fine. Very polite and friendly. However there was one 15 foot truck. Dinged and scraped really bad. The truck's passenger side mirror had been replaced with the wrong type of mirror. Very cloudy to judge traffic. Mirrors were hard to move because of rust. The passenger side door had a bad deal. Wind came through it. Very bad on gas. Uhaul should be ashamed to let this truck on the road.
Taylor G.
Super quick to get me checked out, very friendly. Would definitely use this location again and recommend.
Tiffany C.
We had to back to get the doly that we paid extra for. It was not in the truck originally. Also no one told us there is no ramp for the size truck we had?? Renting a uhaul, adding a doly not sure why uhaul doesn't have a ramp? We had to lift the furniture into the truck by hand. Was very difficult.
Joe W.
Charged for an extra day when I delivered it back on Friday at about 2. O'clock. Joe wildman
Michael H.
Only issue I had was in return. I washed the dolly before return because it was so dirty from the trip. I was told I could return the dolly to my neighborhood dealer, but upon return I had to drive almost 20 miles away. Just what I wanted to do after 15 hrs on the road. Pretty much ruined an otherwise good experience. Not even an offer of a small refund...I see how "valued" I am at Uhaul.Clean and inviting? I'm not ordering dinner or getting a room...I'm renting equipment.
Melissa C.
I did not receive the dolly I requested, I would just ask that they make sure the needs of customers are met. I had to keep the truck longer due to no dolly.
Sandra P.
If they can't reach the damage on the truck they don't mark it. You can be liable for it when return it. It had a marker light out on the right upper corner and the license plate light out. I got pulled over for that but the cop was really nice and I didn't get a ticket. The truck would shake as it reached 70mph. It sucked.
david H.
He was very polite also.
Pete W.
Great no problems
Rachael N.
The location was fine and the truck was clean. However, the transmission on the truck felt like it was going out. Also, I had problems with renting the uhaul from beginning to end. I chose to use the online check out and drop off. This was a HUGE MISTAKE!! When I first arrived I couldn't get the app to load my location, luckily the store was open and I was able to check in with assistance. When I returned the truck the store was closed, but I was assured the online version would work for me to do the return. This was NOT the case. It took me 3 hours to attempt to return the truck the right way. 2 of those hours spent on the phone waiting to talk to customer service and some of that time speaking to someone through online chat. It could not recognize my location and I changed all the settings in my phone to do so. After an hour on hold I spoke to customer support and they helped me download the app where it then recognized my location. We hung up and I went to finish with the odometer and gas readings. Everytime I put in the odometer reading it said that I was entering less miles in then when i took the truck. I took several pictures and it would not accept or let me continue. I sat on hold Again for another hour, still not getting through to anyone I used the online chat. The customer service representative was unable to help me. He kept telling me to round up numbers and it still did not work. He then told me I'd have to leave the truck without finishing the process, but that I would be charged a fee for doing it that way. I asked to speak to a manager and he told me to call support. At that point I was still on hold with customer support and still on hold. After 3 hours, I threw my hands in the air and just left the truck. It should NEVER be so hard or take so long to return a truck. Then to be told that I will have a fee over something on uhaul's end is absolutely not okay. The headlights on my own vehicle were out and I accounted for enough time to make it home before dark. However, with this issue I ended up driving home in the dark and got nowhere. The reason this is a problem is because I would not have stayed if I wasn't going to be wrongly charged a fee. Moving is expensive and I was trying to avoid unessessary charges. I strongly suggest this gets fixed!!
James M.
This convinced me that this is the way to go. I will use the folks at Mesa Rentals this was a far superior experience than using your corporate locations
Jacob N.
Have boxes available at this location to save extra trips to other stores for the customer.
Jeffery G.
The truck worked well except for lack of AC. It only worked about 5 minutes. But the rental guys were great to work with.
Thomas W.
Did not hold our equipment reservation, sent us out to another location (25 minutes away) which did not have the equipment, so we went back to the first place where they found the equipment after all. Caused a 2-3 hour detour prior to our 6 hour trip. Poor customer service, slow, and frustrating. They at least discounted the equipment and added extra mileage for our Uhaul.
Denise N.
Thannk you.
Dale O.
Staff was very friendly and knowledgeable.
Bonnie S.
Suppose to have p/U at Lindsey. They told us to go to Val Vista & Main. Arrived, they had no record. Helped us anyway. Communication would help customers situation flow better.
Carrie C.
They were super nice peole.
Glenn B.
Great to work. Accomodating and friendly. Will be back!
Jamie A.
Put a jack on the trailer.
robert B.
The person forgot to check in the trailer so I received an email accusing me of failing to return the trailer or stealing it. A U-Haul employee screws up and I get accused of theft. That is BS.
jeff R.
They treated very good and was very helpful
Robin K.
Great People Great Experience
AUSTIN P.
Amazing customer service on an issue. I look forward to dealing with them in the future!
Louise M.
We returned the truck on a Sunday and in Mesa, AZ everything is closed on Sunday's. We left the truck (Full tank;of gas) and left the keys in the drop box. I didn't have internet set up yet so I was unable to return online until Tuesday and at that point my account was blank. There was no truck showing to return. I thought that meant they had processed my return already. Then day 6 I get charged $337.52 for an additional 5 days of use. WHAT?.?.?. I returned a day early not 6 days late. I'll be more than happy to redo this post if UHaul refunds my money.
RAYMOND H.
More lot space
Kathy R.
Dropped trailer off after hours,,,would have liked a call thanking us,,,just so we know it was there when they arrived the next business day,,,,was close and easy to return trailer
william B.
check for running lights not just turn signals and brake lights. I had no running lights
John R.
Overall excellent experience...thank you!
Christopher H.
Outstanding dealer! Helpful beyond the call of duty, courteous, friendly... What more could one ask from a service organization? Highly recommended!!!
Brandy B.
Windshield and mirrors were filthy.
Corey W.
When I picked up the truck, the contract said it had 3/4 tank of fuel. When the clerk brought the truck around front it only had just over half! The clerk told me not to worry, that he would update it in the system for me. Upon dropping the truck off the clerk told me that it wasn't updated in the system and now I had to pay for the fuel. I want my money back. This is unacceptable
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