Customer Reviews for Mesa Rental Center
(U-Haul Neighborhood Dealer)

228 reviews

3716 E Main St #1   Mesa, AZ 85205

(480) 787-5054

Hours

  • Mon–Fri
    9 am–4 pm
  • Saturday
    8 am–1 pm
  • Sunday
    Closed

Services at this Location:

Contact Us

(480) 787-5054

3716 E Main St #1
Mesa, AZ 85205

Services at this Location:

Hours

  • Mon–Fri
    9 am–4 pm
  • Saturday
    8 am–1 pm
  • Sunday
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

KEN S. 
Rating:
5.0

Customer did not leave a comment.

Brad W. 
Rating:
1.0

I did not rent any equiptment from you. Not sure if someone is using my info or you have improperly merged accounts. Need somone to look into this and hit me back. Not acceptable. If it is just an honest mistake there is a party out there who did not receive their contract.

rosa V. 
Rating:
5.0

The person who checked me in was so courteous and helped the entire process. I would absolutely recommend that location for any uHaul rentals

Dustin H. 
Rating:
5.0

The rental center was good. The overall uhaul experience was terrible! Never will I rent from the uhaul brand again. Changed my pickup location twice. The after hours return website wouldn't load my location or complete the process so I got charged initially. Then I called to get the situation corrected and the representative told me there's nothing she could do and I would have to wait for the rental center to do to fix the issue. There was no supervisor on duty when I called. Just a Terrible experience.

Tyler K. 
Rating:
4.0

Customer did not leave a comment.

Shelly P. 
Rating:
4.0

Customer did not leave a comment.

steve B. 
Rating:
4.0

After hours drop. I wasn't sure a camera watched me. Would like to have know. I was being recorded.

Mark H. 
Rating:
5.0

Easy service, Thanks Carla:)

ERIC W. 
Rating:
5.0

Good customer service, very reliable equipment and great use of computer application to reserve pick up and return - great use of phone texting to keep customer up to date

Robert C. 
Rating:
5.0

Customer did not leave a comment.

Garry P. 
Rating:
5.0

Customer did not leave a comment.

JEROME M. 
Rating:
5.0

Customer did not leave a comment.

Don G. 
Rating:
5.0

Very knowledgeable, friendly assistance at this location!

Rick P. 
Rating:
5.0

Customer did not leave a comment.

William P. 
Rating:
5.0

Customer did not leave a comment.

Greg B. 
Rating:
5.0

Customer did not leave a comment.

Hal R. 
Rating:
5.0

Excellent service. Fast and easy. Very friendly, knowledgeable, professional staff. We were helped on phone and in person by 3 different people and they were all the same. Excellent customer service! The Uhaul truck we rented was a good value.

jerri C. 
Rating:
5.0

Customer did not leave a comment.

Scott P. 
Rating:
4.0

Service was great at this location

Trudy P. 
Rating:
5.0

Customer did not leave a comment.

Marva B. 
Rating:
5.0

Customer did not leave a comment.

McKenzie M. 
Rating:
5.0

Great customer service!

Timothy T. 
Rating:
5.0

Customer did not leave a comment.

Keith W. 
Rating:
5.0

Nothing I can think of to change

FRANK S. 
Rating:
5.0

Customer did not leave a comment.

JEROME M. 
Rating:
3.0

Customer did not leave a comment.

STEVEN E. 
Rating:
4.0

Customer did not leave a comment.

Randy H. 
Rating:
5.0

Customer did not leave a comment.

Rex B. 
Rating:
4.0

Better options for pick up and closer locations to my home for drop off. Jennafer from customer service was the only good thing that happened in this transaction. I am very disappointed and will never use UHaul again

Thomas C. 
Rating:
5.0

Customer did not leave a comment.

David A. 
Rating:
5.0

Customer did not leave a comment.

William L. 
Rating:
4.0

For after hours pickup and drop off it would be helpful if there was light in the parking lot. The parking area is pitch black.

Margaret D. 
Rating:
4.0

The vehicle was having mechanical problems.

Marion D. 
Rating:
5.0

The mobile app has major problems that seem to be persistent for months on end. My reservation was initially botched. Figure out your IT. The site where I could speak to someone worked smoothly and essily.

Austin W. 
Rating:
5.0

Doing a fine job as far as I'm concerned. Maybe free coffee and doughnuts? Lol

Andrew M. 
Rating:
4.0

Customer did not leave a comment.

LOIS R. 
Rating:
5.0

Perfect

Juan M. 
Rating:
4.0

My location for pick up was changed and the rep said she would text me the new location and didn't.

STEVENMICHAEL J. 
Rating:
5.0

This is a positive comment. I married into a family that felt moving was no big deal. I was 25 when I rented my first Uhaul truck. I am now 72. I have rented at least 30 trucks from Uhaul from the 4 speed stick on the floor to this latest one on Jan 21,2022. IF this was my last rental it was over the top. The people at Mesa Rental Center were the Best making sure everything was right before I left. The truck? WOW! A new truck that drove like a dream. I was disappointed that I only had a 100 mile trip. There were times I thought I would just keep going just to drive it. Fortunately I had made arrangements to bring it back. What a great trip. Thank you Uhaul for all the successful moves.

John C. 
Rating:
5.0

This is a great company.

Dave C. 
Rating:
2.0

Picked up the truck and one tire was completely flat/shredded. Luckily I didn't drive far on it before I noticed. Then had to wait over 2 hours for someone to come change it. Very inconvenient on moving day. I had hired movers to help load/unload but with the delay caused by the tire issue, I had to unload myself.

Kacy T. 
Rating:
4.0

This was our first time using this location and Nick was courteous and helpful. Would use this location again when I need to rent a trailer.

Jane R. 
Rating:
5.0

Customer did not leave a comment.

owen F. 
Rating:
5.0

Mesa Rental Center personnel were friendly & helpful. U-Haul rental transaction, pick-up & return were flawless. Thank you for making it simple. We will definitely do business here again!!

Tom C. 
Rating:
5.0

Unit was dirty inside and out had to sweep and wash out cargo area prior to using. The cab also had garbage/food remnants left behind. The entire cab needed to be wiped down along with the windows inside and out. The windshield was covered with bugs. Never did I think I would be detailing a rig In 118° heat. The unit drove well and wasn't under powered at all.

Kirk C. 
Rating:
2.0

Truck cab was not clean. Dog or cat hair in cab ,windows dirty, and two appliance dolly's left in the back. U haul was just a secondary business here.

Kirk W. 
Rating:
5.0

MORE PEAPLE BEHIND THE DESK FOR FASTER SERVICE

ROBERT G. 
Rating:
3.0

When we got there to drop off truck, we were not in the U-Haul computer system. Thank goodness we had paper proof that is where we were supposed to be. Took over an hour to get paperwork completed.

Laurie B. 
Rating:
5.0

Customer did not leave a comment.

Alexander H. 
Rating:
5.0

Customer did not leave a comment.

DARYL J. 
Rating:
5.0

Customer did not leave a comment.

Dianna M. 
Rating:
5.0

Great and smooth experience!! Thank you...

Jerrold B. 
Rating:
5.0

Customer did not leave a comment.

ERIK W. 
Rating:
5.0

Weekend Hours

RICHARD D. 
Rating:
5.0

Excellent customer service

Maurice L. 
Rating:
5.0

Customer did not leave a comment.

john P. 
Rating:
5.0

Customer did not leave a comment.

Seth A. 
Rating:
5.0

Customer did not leave a comment.

Greg T. 
Rating:
5.0

Customer did not leave a comment.

JEFFRY B. 
Rating:
5.0

Customer did not leave a comment.

MarJean S. 
Rating:
5.0

Customer did not leave a comment.

Jenna I. 
Rating:
5.0

Friendly, quick, explained everything completely!!!!

Michelle F. 
Rating:
5.0

Customer did not leave a comment.

Andrew G. 
Rating:
5.0

Sales associate was excellent!

Greg T. 
Rating:
5.0

Customer did not leave a comment.

Gordon H. 
Rating:
4.0

Took away one star because some of the trailer lights were not working.

Nathan S. 
Rating:
3.0

Customer did not leave a comment.

PAUL L. 
Rating:
5.0

I called in to make the reservation. The lady was rude and sucked. She did not care about her job and sounded super annoyed I called to make a reservation. Well news for her, every fawking option for a rents said Uhaul was going to have to call me anyway. I may never use Uhaul again because of this, and I need a trailer again this next weekend.

Pamela R. 
Rating:
5.0

Customer did not leave a comment.

Alberto M. 
Rating:
5.0

Customer did not leave a comment.

Nicholas A. 
Rating:
5.0

Customer did not leave a comment.

chad N. 
Rating:
5.0

Customer did not leave a comment.

owen F. 
Rating:
4.0

Customer did not leave a comment.

Frederick A. 
Rating:
5.0

Customer did not leave a comment.

Ryan S. 
Rating:
4.0

Nobody was wearing a mask. In the middle of a pandemic that should be mandatory for all employees.

Andres C. 
Rating:
5.0

Customer did not leave a comment.

TAYLOR P. 
Rating:
5.0

Customer did not leave a comment.

Scott R. 
Rating:
5.0

Very helpful on such short notice.

jay C. 
Rating:
5.0

Customer did not leave a comment.

jesse P. 
Rating:
5.0

Customer did not leave a comment.

Louis F. 
Rating:
5.0

Customer did not leave a comment.

Bryan J. 
Rating:
5.0

Customer did not leave a comment.

Hilary B. 
Rating:
5.0

all employees were very good and helpful

WILLIAM T. 
Rating:
4.0

Customer did not leave a comment.

brian F. 
Rating:
5.0

Good people

Lucas G. 
Rating:
5.0

Customer did not leave a comment.

MARCELLA H. 
Rating:
3.0

Customer did not leave a comment.

Steven J. 
Rating:
1.0

I will not uses u haul ever again.

jacob A. 
Rating:
5.0

Customer did not leave a comment.

ZAKKARY S. 
Rating:
5.0

Customer did not leave a comment.

Don J. 
Rating:
5.0

Customer did not leave a comment.

Geoff G. 
Rating:
5.0

Customer did not leave a comment.

RONALD W. 
Rating:
3.0

Dropped after hours.

GREGORY B. 
Rating:
5.0

Customer did not leave a comment.

JEFFRY P. 
Rating:
3.0

Truck was not clean at all. Windshield was difficult to see out of because of bugs all over it. Inside of storage was was not swept out.

Brandon L. 
Rating:
5.0

Keep up the positive customer relations??

Hilmer O. 
Rating:
5.0

Foot competent employee

Terry R. 
Rating:
5.0

Customer did not leave a comment.

Charles F. 
Rating:
5.0

No issues

Travis A. 
No reviews have been submitted for this location.

Additional Services at this Location

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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