Customer Reviews for Metts Climate Controlled Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Metts Climate Controlled Storage

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Micah G. on

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I love U-Haul,because everyone is so nice and I don’t have to wait for hours to be seen,I’m in and out, my U-Haul is clean and ready to go, paperwork is fast too,I recommend you haul to all of my family, they are the number one choice and my Family.Merry Christmas to everyone, and just keep doing what you doing you are the greatest and the most politest people I know

Carl T. on

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John M. on

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Nothing...perfect experience!

BARBRA F. on

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u haul was on time,in good working order and attendant was knowledgeable and friendly.

Michelle L. on

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Daniel W. on

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I rented from new bern, NC to Eastland Texas and was initially charged 182+ on or about the 8th of October. I was again charged on November 4 an additional $342+. The $342 was admitted to be in error because they claim the agent gave me the wrong exact size truck. The charge and interest are remaining still on my credit card despite them saying they will fix it! Uhaul on Glenburnie is costing me this. Tomorrow I will call credit card and despite. I agreed today to wait until tomorrow! NOT HAPPY! The drop off location listed is not correct Drop off site!

Peter T. on

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Jessica R. on

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Quick easy and clean!

Kathie P. on

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ronald B. on

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Kurt W. on

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Sanford D. on

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The Gentleman at the Glenburnie N.C location went far beyond the call of duty to help me and my wife out. His name is David.Every location needs a David

Mary W. on

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Friendly, helpful customer service and a clean and secure facility. Would recommend!

Edward W. on

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It would be convenient to have a garbage bin on property to sort through my boxes and dispose of anything that I don't need in storage.

Fred R. on

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Bryan H. on

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P Richard Y. on

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Metts is extremely helpful and straight forward. Quick service. A pleasure to do business with. I recommend them and will use them again.

Bryan H. on

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Very friendly and professional. Set me up quickly and answered all my questions. Move in was great, and they even arranged for me to leave the rental truck at their facility instead of other place.

Bryan H. on

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Fantastic! They arranged to allow me to leave the truck at their location instead of across town. Very thelful!

Justin A. on

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My concern has nothing to do with the place I picked up or dropped off but my whole experience!!! I went online 13 days before I needed to rent the truck and did my reservation. The day before I was supposed to pick it up I get a message saying I have to drive 1 hr and 15 minutes to pick up the truck!!! So I called the number given and the lady could not explain to me why. She transferred me to another number. I get the yes sir I see your reservation but I don’t know why. So he transfers me to another lady who says we don’t have one at your location or the 5 others that are within 10 miles of your location but we have one 40 miles away and we will give you an extra 30 miles. So let me get this right!!!! You want me to drive 40 miles an hour and 15 minutes, and your only going to give me 30 miles extra how the hell does that work out. Well sir we can cancel your order are you freaking serious. 1. I ordered the truck 2 weeks ago 2. You were not the cheapest company 3. You were the closest 4. I already paid for help to move my stuff but your not going to do anything but give me 30 miles for a truck that is 40 miles away. The lady says hold on Mr Allen we just had one turned in it’s 10 miles away. Well yes i will. But wait there’s more you have to go to another location to pick up the car hauler. What the heck is wrong with this company. I work for a transportation company and I can tell you where every truck I have out is at. Get my truck look it over and it’s missing safety hooks for the trailer. Well heck I’m not driving 40 miles so I put every one around me in danger. But what do I get for the 47 minutes 13 seconds I was on the phone trying to unscrew their screw up. “We can cancel your order or we will give you 30 miles to pick up a truck that is 40 miles away!!!! The ladies when I picked up and dropped off the truck said that U-Haul can and will deliver the truck to a reservation location I guess just not mine!!!!

KEISHA H. on

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JAMES W. on

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Clean facility, easy access.

Paul L. on

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RICHARD W. on

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Very clean and prompt service.

kAILA G. on

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Everyone was very helpful and kind to us. Thank you so much you guys!!! Definitely rent from you guys again when we move out of state in January. Have a great day!

Mellisa W. on

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Apply month of free storage to first month.

susan L. on

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Dan G. on

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The facility is clean. The unit I asked for was ready when we arrived and a lock is provided. Other places we’ve been we had to buy the lock. I found the staff very friendly and helpful.

Nuri L. on

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It was good. I'd like if there were military discounts or discounts for those deploying for 9 months and need long term storage

Caesar B. on

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Jason R. on

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Outstanding customer service provided. I will use this place in the future

DANIEL P. on

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Unfortunately although the place was a good place to get the equipment. The price for the rental changed to a higher rate than quoted.

María Angelica C. on

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Douglas P. on

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I had reserved the truck and trailer I needed at a different location (not Metts) a full week before I needed them. The day before I was to pick them up, I got a text from U-Haul informing me that one unit would be at the location I made the reservation but the other unit would be at Metts. Seems to me this defeated the purpose of me making the reservations. Metts, to me, went above and beyond by having the other location transfer the trailer to them and actually went and got it so I wouldn't have make the second stop. This also allowed me to return both to the same business. I had also expected the truck to have more than 1/4 tank of fuel in it when I picked it up. I did return the truck with more than 1/2 a tank -- closer to 3/4.

BRIDGETTA S. on

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Grrrrreat customer service nice and friendly. That's the way you should be greeted. Thank You Metts!!! :-)

OSHA T. on

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Justin B. on

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austin w. on

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Our experience was very good. Had a hard time figuring out the free storage but it all worked out. Thank you

Julie K. on

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Storage unit very clean and dry! Staff were most pleasant and helpful!

Rachel D. on

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Excellent storage facility: clean, safe, friendly and professional staff. They worked with us while we waited until our house was finished being built. Would highly recommend.

Elienahi S. on

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David G. on

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I scheduled pickup at River Mills Professional Storage Center in New Bern two weeks in advance. Received several email confirmations showing this pickup location. When I got there the worker told me no reservation for me. She then told me that my reservation was transferred to another location- Metts Climate Controlled Storage. I asked why I was not notified of change. She got rude with me. Since I was dropped off at River Mills I had to walk the two miles to Metts. The truck was poorly maintained. It vibrated terribly for speeds in excess of 30 MPH. For a 450 drive from NC to PA this was a very bad trip. In my opinion, the truck was unacceptable. Spending over $750 for this truck, I would have expected better customer service and a better truck. I believe we are due some sort of refund for the poor experience. We WILL NOT recommend UHaul. There are other companies that offer similar services.

Cindy R. on

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Didn't get the truck size I requested after having it reserved telling the people I wouldn't be there till after 1 they let it go in the a.m. on the day I was supposed to pick it up. just outside of New Bern maybe 15 minutes they call and tell me I have to pick up a truck on glenburnie road wasn't even the size I wanted and still had to wait 45 minutes to get the truck very unhappy with the way this process went

Patricia G. on

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BRIDGETTA S. on

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Jerry R. on

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CAROLINA DIABETIC S. on

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Great place!

SUSAN E. on

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after losing all my belongings from the flood, I find it ironic you would ask such a question. If I had any idea that flood was a possibility, I would not have chosen your facility. sorry for our los

REX B. on

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Mr. Metts and his family are fine people! We have done business with them off and on for more than 20 years and they have always maintained a clean facility and operated it with courtesy & integrity!

NANCY D. on

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I rented several storage units over the past 25 years and never had a problem with anything while there. The facility was always maintained and clean and the climate control was spot on.

CARLA M. on

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Charles M. on

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Please continue using Metts as a U-Haul facility. They are wonderful people. Despite the devastating effect off Hurricane Florence, they provided a valuable service to us. They provide excellent service and are my first choice when I look for a U-Haul.

Mary-Carolyn L. on

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My son had a difficult time returning the van. We had to keep it longer than expected and the person he spoke with gave him a different address than this one. She told him she’d be there to receive the key and she wasn’t there when we arrived. It took us about half-an-hour to get them to let him leave it there...South 17, past River Bend.

jerry C. on

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Price quote should be the same as actual price.

arlene L. on

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You can keep Ellie there she was very helpful and very nice

Migon D. on

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Employee was very caring and helpful.

Joseph C. on

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Super easy pickup and drop off

Raymond D. on

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Excellent service at pickup and follow through on change in drop off location.

Ernest C. on

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Our experience at Metts could not have been more pleasant or satisfying What a professional and courteous crew. Thank you.

Machika D. on

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Everything was done in a timely manner. Unit is clean and well maintained

Claude J. on

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passion L. on

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paula w. on

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Everything great!!

paula W. on

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kimberly J. on

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Nothing. The women who helped me at drop off where all smiles friendly and enjoyable. Thank you.

Jaekwan B. on

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Gilbert B. on

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william B. on

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Elienahi S. on

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Great service. If I had a question about something and I don’t understand it. They will take the time to explain everything in details!

samantha C. on

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Tammy V. on

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The u haul company itself was terrible. Messed my reservation up all over the place as complete mess from the very beginning.

ALFRED W. on

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ROBERT H. on

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We had to rent a trailer as well to haul our motorcycles. They wouldn’t let us use the regular bike trailer but had to rent an enclosed one. We weren’t able to use the trailer because they sent us the wrong one and wouldn’t replace it. Now we have to make another special trip back to New Bern NC. To figure out how to get our bikes toFl. Not very happy about that

Courtney S. on

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Great customer service at this location.

Charles P. on

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Very easy access. Excellent parking and facility and friendly staff

Janistene H. on

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Agent was very cordial.

Margaret B. on

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Vondradina T. on

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michael S. on

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I was quite impressed with the customer service that i received.

Brian P. on

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Gary Z. on

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hazel D. on

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None! The individual who served me in the New Bern office was very personal and welcoming environment! I’m very pleased with the service! Thank You!

Paula G. on

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Pickup was a breeze! U-Haul re-routed me to this location, and I'm very glad they did.

Jordan R. on

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Other locations didn’t accommodate. This location went out of their way to accommodate me. Thank you

LeeAnn P. on

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Valencia G. on

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It would've been nice for the Uhaul to be honest about the free month of storage!

Scott S. on

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WENDY F. on

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BOBBY G. on

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Deborah H. on

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Absolutely nothing can be improved, in my opinion!

MICHELLE K. on

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fantastic customer service and good reliable vehicle and affordable

William P. on

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Kevin W. on

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After running around town trying to find this place, I walked into the wrong door of the massive building. Suggest better signage... Also, steering alignment was off...so, I had to drive over 800 miles keeping the truck from lysting to the right...

Richard K. on

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SHAWNTEL M. on

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Tina M. on

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richard B. on

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pamlico board O. on

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I believe the gentleman's name is David. He is truly professional and personable. This is our second time using Mett's for our elections equipment distribution. See ya during the upcoming Primary in the spring David. Thanks for your help. Doreen Gifford, Pamlico County Board of Elections

PAMELA K. on

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I started moving items in the day I reserved. Great customer service, very clean and easy to unload/load. I highly recommend!

William M. on

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Jimmy M. on

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This was small location but the attendant did not walk out with me to check the truck in just had me to drop the keys in a drop box

Jesse H. on

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Jon T. on

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This is not the location I dropped the truck off at so I can't really say good or bad.

Cindy E. on

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I think it should be made clear upfront that the quote does not include taxes. There should be no surprises when you pick up or deliver. Thank you.

judy M. on

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They quoted me a price and gave me a receipt for the price I sign it . Then they took another 82 dollars out the next day. When I call the manger was very very nasty. I will make sure I will let everybody no not to ever come to this company!

Ron I. on

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Kevin C. on

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Great service even at the end of the day. Always a pleasure to patronize them.

Doreen R. on

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I would recommend U Haul keeps their word. I was told the equipment and pads would be at this location. The appliance dolly was not available at this location. We had to make another go to another U HAUL to get the appliance dolly we reserved. I am totally turned off by U Haul. I am not certain I will use this company in the future.

donald P. on

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Ann L. on

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Absolutely terrible service. When we tried to start the vehicle, the battery was absolutely dead. As employee left the office, we tried to flag her down, waving and honking a car horn to get her assistance. She sped away and we were left there waiting more than an hour and a half for a tow truck to come and jump the UHaul truck battery. We were the last customers of the day and she had to have seen that we were still there. Never had such poor and rude service at a UHaul location.

STEVEN P. on

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TAMMY G. on

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Martha Ann P. on

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TYRUS B. on

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my truck was late. I was there for over 45 min. they had to call the u-haul office then the office was sending me 20 minutes to another location. I had made reservation way in advance and still I had to wait. on the way to the other location I saw a truck and went back to see if it was the truck and it was so I stayed to get the truck. it was so frustrating when I had a deadline to load my stuff and move to 90 miles. I had temporary help they were fussing and it was awful. then the u-haul customer service lady said she would give me 50 dollar credit.

GREG C. on

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The attendant was nice and was willing to help.

Indira B. on

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Stanley G. on

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laurel C. on

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Everything was great! Both ladies I was helped by were fantastic!