Customer Reviews for Midway Kwik Stop LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Midway Kwik Stop LLC

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Lori K. on

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Victoria B. on

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Daniel T P. on

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Tiara B. on

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Paul N. on

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Yall's computer network is a little slow

Ron D. on

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DEBBIE C. on

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They could help customers unloading trailers and whatever. One man came out for a minute and told us where to park.

novella F. on

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FREDDY G. on

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I first had a reservation at another location and when I went there the store manager told me his system was down and sent me about 10 min away to another location. When I got there is took about 45min to set up my rental in your new system. All in I lost about an hour. The store manager gave me $10 off for all of the trouble but I really think I should get the $50 you guarantee when the rental is not available at the first store.

james C. on

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GARY N. on

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ABDALWAKIYL T. on

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Earle S. on

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Victor S. on

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This location was a gas station on side of the road. The truck was due back at 5pm. We returned truck at 9:30am. The U-haul contact person did not come in until 12pm. The cashier was very nice, but had no U-haul return experience, so we just left our return info. There was an offer inside truck, that if truck was returned clean and blankets folded, we would receive a $25 refund. We made sure those requirements were met. When our return confirmation e-mail was received, there was no mention of $25. Now, I have to make additional phone calls to track down my refund.

Angelia H. on

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joyce C. on

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Jeffrey C. on

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While it is less than $6 I do contest the extra mileage charge. We chose the U-Haul Neighborhood Dealer at 1911 Guess Road in Durham and the day before our move you change our pick up to 2616 NC 56 in Creedmore, NC which added 20 miles to our trip.Please consider dropping the extra mileage from our bill and credit it back to my cc asap.

Robert W. on

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Curtis G. on

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At hwy speed the front end felt like it was going to come out from underneath the truck, also there was no cruise control on a one way truck.

Sabrina P. on

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I was not given a drop off location.

Agnes H. on

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Robert B. on

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Excellent service

Kevin R. on

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Shawn V. on

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Kevin W. on

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vickie A. on

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Not a thing, everything went well. Attendant was exceptionally helpful and very, very patient.

CAROLYN B. on

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He was excellent! Thank you!!!

david P. on

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Nothing, the service and knowledge of vehicle I needed was great. Owner of store (Mike) drove across town and picked up my rental so it would be there when I was to pickup. That’s great service ! Thanks David

chase O. on

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Both the U-Haul rental location and customer service via the toll free number were excellent to deal with. My return was delayed due to a hurricane, and it was so nice talking to customer service who cared about the client, hadn’t been outsourced to India, and actually took the time to understand the situation and help me.

brian W. on

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Chris S. on

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andrew K. on

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Personnel at location very friendly and helpful. Will definitely rent at this location again. Equipment in good condition - no issues.

Gary R. on

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Mike was very professional and fast. Great place to do business.

susan H. on

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Craig S. on

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Lamar B. on

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annita C. on

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Getting this truck for our move was the smoothest part of our whole move!! We had so much trouble with everything else turning the electric on was a nightmare. But with these guys at this station take rent out uhaul trucks where the best experience. They were very nice guys and very helpful!! I would recommend them to anyone ,you want be sorry!!! They even upgraded our truck because the one we wanted was not available! Thank you very much for your hospitality and making our move a lot smoother !! A++++ and 5 ?? ?? ?? ?? ??

Alexander S. on

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I would have preferred to pick up the truck with a full tank of gas. It would have just been more convenient for my but that’s the only thought that I have. I rented a Budget truck recently and the U-Haul was cleaner, newer and drive smoother.

MOHAMME K. on

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Friendly people very clean place clean trucks highly recommend it if staff is so nice

Carol S. on

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DEBRA R. on

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Excellent customer service!

Tyler W. on

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gregory W. on

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shantia D. on

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Staff was very accommodating.

John B. on

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daniel J. on

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malcom J. on

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Attendant was very help-full and polite.Couldn`t ask for better on that end.Location was easy to get in and out of after hookup.The trailer I rented was dirty inside and out. It was actually green moldy on outside. I spent aprox 1hr after I got it home cleaning. Mixed bleach and carwash and brush washed it,inside and out.Looked like trailer had been setting for a long time in a very wet location. Inside of trailer looked like someone had hauled a lawnmower in it.When I returned trailer,it didn`t look like the same one I pulled off the lot.I`ve rented many UHaul trailers over the years.Never had one rented out this filthy. At least this trailer will be clean for the next customer now. I did post a good average rating for location.Because of the good customer service-not reflecting the trailer condition.

LEONARD B. on

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Some initial lack of communication for pickup of my unit but it got straightened out.

brian B. on

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nothing

LaTanya R. on

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Emily H. on

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Clerk said that the trailer had been double booked. If I hadn’t got there first (when it opened) the store may not have had the trailer and I would have been very mad.

james K. on

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gloria P. on

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MAJED S. on

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Richard S. on

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Very smooth process.

ronald T. on

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harrie P. on

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Joan M. on

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Robert W M. on

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Bob was terrific. Great person to deal with. Highly recommend

BRUCE G. on

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elzie N. on

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Make sure mecahnic ckeck cruise controlls

pam M. on

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I was very pleased with the entire care that I received with Midway Kwik stop that I received. Very polite and helpful.

EARNIE R. on

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angelia P. on

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JOHNATHAN V. on

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I would definitely recommend Midway! The guy was super-friendly and came out to help me get the trailer hooked up and even let me borrow something overnight. He went above and beyond and I will most definitely be back!

Alyscha F. on

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The location is a covient store the guy was bouncing between me cashing people out for cigarettes gas ect.... Going over the truck was rushed and explaining how to hook up the trailer to me was rushed I will not go to this location again.

RAYMOND B. on

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TOMMY G. on

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michael C. on

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Excellent customer service

Sandra G. on

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DEBRA P. on

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The gentlemen that helped me went above and beyond. They helped me get a really good rate and jumped through hoops to get it. I'm Not Happy With Uhaul changing the mileage rates. That's not good at all.

LaTanya R. on

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elizabeth S. on

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Excellent customer service. Very friendly and helpful.

CHRIS B. on

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Find a better location to rent from

MAJED S. on

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That’s mike for the great service

Laurie F. on

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jacqueline P. on

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Michael N. on

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james B. on

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JASON H. on

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CHRIS M. on

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It took 45 minutes, the truck was dirty and had old cup lids and coffee stains, I had to find the truck myself because the person there just handed me the key and said match the number to the truck, will never rent a uhaul again.

LETA C. on

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rented uhaul @ 9:30am from one counter man; brought back @ 4pm & checked in by another man. Rental man in morning said, mileage was 69 cents a mile, but check-in man billed me at 99 cents a mile. This will also be shared with my recommendation to others

Tiffany G. on

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With this being the first time ever using this location to rent a U-Haul I was super impressed by the fabulous customer service I received. From the time I picked up the truck to the time I returned it. Everything was explained to me very clearly. All my questions were answered to my satisfaction. The truck worked great it was clean and available early in the morning that fit my schedule. I'm definitely recommending this location for U-Haul truck rentals.

george W. on

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Everyone did a great job. We had a family emergency and they were ready to help.

James R. on

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VICTOR K. on

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Ryan H. on

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I didn't have an issue with the seevice location. The cost of the truck was surprisingly affordable. The mileage fee on the other hand, was high. Depending on where you move to, this could be more than the truck.

Susan S. on

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JAMES G. on

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Cinda F. on

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This uhaul facility is a convient store and it took me over a hour to rent the tow dolly because clerk had to keep stopping tending to us to help his customers.my 1 yr old and 3 yr old sat on the side of i40 for over a hour in the extreme heat. I have never been so disappointed and angry with uhaul until this rental. I feel if a convient store is going to rent uhaul there should be 2 clerks and the clerk gave us wrong tow dolly for paper work

Shara N. on

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Service was very poor I was sent to2 different locations that was so far from home no one was at either location that they sent me to my schedule time was 0730 but didnt get a truck til after 10am this but me behind all day

NANCY F. on

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I was told if i turned the equipment in within 24 hrs i would get a refund. Whether this is true or not thats what i was told. I did not. I also turned it in friday the 30th and the location was closed and stated i returned it the 2nd. I am very unhappy with this service and will not be using uhaul again

Louis S. on

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Would only recommend this location simply because it had the equipment I needed. But for me, it was out of the way, not very well marked, and was a little confused getting there. However, once there I did receive pretty good customer service. The rep that helped me out did a pretty good job. So yes for the customer service but no for location.

Debbie H. on

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First class service.

DANIEL J. on

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Mike did an awesome job to make sure the process went well.

John H. on

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Dianna B. on

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Have the attendant show up on time and not keep guest waiting for almost 45 minutes.

DORINDA C. on

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STEPHEN P. on

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patricia W. on

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