Customer Reviews for Mikes Kwik Way

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Mikes Kwik Way

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Barbara K. on

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Julie B. on

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Angie V. on

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Very poor rates Not happy with the price at all or cx from actual uhaul not the location

Greville T. on

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much training is required for staff @ this location, spent 1 hr 45 mins making the reservation and picking up the vehicle as only the manager was trained

James L. on

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Kelsey K. on

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Mirror was broken, which made driving dangerous. Wipers did not work adequately. One wiper appeared to be too small. Truck leaked and things got wet Window on passenger side did not work AC did not work consistently Staff were not knowledgeable with the registration/ rental process. Getting the uhaul took close to 2 hours. Gas tank was not full

Michael C. on

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Inside truck and the cargo box was pretty dirty.

LOUIS R. on

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The location was fine but it was not my first choice. I booked a trailer at another location and was shocked when they called me (three weeks after I booked, and only a couple of days before my move) that they could not provide me with the trailer I booked. They offered me a much bigger one instead, but it was not what I wanted. I thought when I booked something, it was actually reserved for me...I ended up having to make many phone calls and spend a lot of time on hold to get this sorted out. What does it mean to have a reservation, if they can just change it on you?

Andrea S. on

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The person serving didn't know ANYTHING about U Haul. She 'suggested' that she call someone for help. She did and directly pass the phone to me...They took my credit card information. Didn't give a receipt to say that I paid or a contract or anything. The Trailer was OPEN, in the rain, full of junk that we had to clean and we had to take cables from another trailer for the light because there was none on ours.... Didn't answer any of our questions about the drop off, They sent a link that didn't work, even 24 hours after. So what to do hey! So we dropped it off the next day, on Sunday, it was closed.. (Because we didn't even know for how long we could keep it, with no paper or info, we made sure to bring it back in 24 hours not to be charged for anything more). so still no idea what to do. we parked it there, took pictures for us to prove that we did drop it off (in way better condition then we got it) So Now what... Do they check if they got new trailers in the yard? We have no clue because we have no info from people that our suppose to help us.... but WE did our part and more..

Jon D. on

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Your address online is wrong. We got lost and it added a lot of stress and time trying to find the right place. After two calls to the number listed we were finally told how to get there.

Angelica B. on

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make sure someone is available who knows about policies and can assist customer without freaking out

Sharon I. on

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There were three keys given, only one worked which we found out while stopping to gas up. Upon drop off the Fredericton location immediately removed the two keys that didn't work so as not to confuse whoever took the truck next time.

robert G. on

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The location is not shown properly on Google Maps. Contacting them via phone rectified the situation. Friendly folks and a prompt pick up was achieved. I believe that Google Maps accepts updates to improve location accuracy.

loretta S. on

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Very good customer service

michelle S. on

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The trailer tongue rested on the ground. No way to jack it up to get on my hitch. Had to wrench and put a person at the rear to lift it. Ridiculous way to rent equipment. I see why the bad reviews. I assumed it would be like at other locations where you back on and hook on. If I had been alone, I would have had to leave without it.

joe D. on

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Jayme R. on

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TIM A. on

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Great friendly, knowledgeable service at Mike’s, Hubbard’s could learn from them!

Matthew E. on

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The owner of the establishment was not present at the time of pick up and the woman at the counter offered no help to install the trailer to the hitch. Therefore we did our best and took the trailer home to load. After loading, the trailer seemed very low to the ground. We stopped back and the owner was present and told us that the hitch had been installed incorrectly by U-Haul in Dartmouth. He told us to drive to the nearest auto mechanic because he couldn’t help us. So we did and thank goodness the mechanic was a nice man and used his air jack to hoist the trailer up, disconnect the trailer and re-install the hitch correctly. Of course we had to pay for the service. Our experience with U-Haul in Lunenburg was horrific and the Dartmouth location also was terrible because they installed the hitch backwards. We would have forgiven this if the Mikes Kwik Way location had been helpful. You should NEVER allow a customer to leave U-Haul without having a qualified technician attach the trailer or at least be on hand to review. The consequences could have been deadly if we hadn’t taken initiative to solve the mistakes U-Haul made.

Ian C. on

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Jerry F. on

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Advised extra mileage charge and told to call and complain if felt it was not applicable.

Scott T. on

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:|

Jim S. on

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Sperry M. on

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Debbie H. on

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Sperry M. on

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Royce W. on

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Michael C. on

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Truck rented had roof leaks.

Ray P. on

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Heather H. on

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Drop off was okay though again we had to wait for a uhaul rep to arrive at the store for return. We also had to fill the tank more since the contract showed we got it half full and not below half which it was. Otherwise worker was friendly and helpful which was great.

Derrick F. on

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Fast and friendly

Luke R. on

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Carroll N. on

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Lunenbunrg A. on

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It was perfect.

robert L. on

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Greg M. on

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Maybe help with loading trailer on ball as I was by my self

Nicole M. on

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Patti M. on

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did not have blankets as requested had to go to another dealer

glenn C. on

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Ian H. on

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keep doing what you do.

Dominique C. on

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JOSEPH J. on

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Lydia W. on

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Due to the lack of customer service I received at the Bedford location, mikes kwik way staff was very understanding and extremely helpful. They truly went above and beyond. I would recommend to anybody.

Natalie L. on

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BRIAN G. on

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Keep up the good work

Stephanie R. on

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The owner was very helpful!

Tim S. on

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Fast and easy

delores S. on

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Timothy C. on

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The turning clamp on the ball joint was bent and was extremely hard to tighten down on the ball joint.

JAMES M. on

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JAMES M. on

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Irma D. on

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howard W. on

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jim B. on

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I arrived right at 8.0 am greeting was cordial and very helpful

THOMAS D. on

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There was no instruction how to hook up the trailer or how to load the vehicle.

Thomas D. on

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1. We ordert 2 doozen blankets to cover our furnitures and only one doozen was available. 2. The cargo light was not working, so we couldn't load after 6:00 pm. Cost us an extra day of loading. 3. The key on the driver door was not woking, couldn't open the door. Had to climb always over the passenger seat. This is a big safety concern. What happen if I have an accident ? 4. The cargo box was leaking. Water was dropping in from the top and on several areas on the floor were laeking. 5. This vehicle suppose to be a fuel efficient. We used 30 to 35 L per 100 km, rediculous ! Due to not receiving the 2 doozen blankets we ordert and due to the water leaks in the cargo bax, we sufferd quita a damage on our furnitures, The cargo lights were not working and the door key was not working. By renting an U-Haul truck I expect to have it in inspected and safe conditions. I drove almost 7250 km with an unsafe vehicle which obviously was not maintanced or serviced as it should be. I paid $ 6373,30 for the rental, so I should receive a good service for that. Haven't received the service for the money I paid, bringing me in danger with driving an unsafe vehicle, I expect a compensation from U-Hall of at least 50% of my rental fees.

Chad N. on

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I called ahead and asked if the truck was ready, was told it was. Got there and it was covered in snow, needed windshield washer fluid, the back door was frozen shut, needing a hammer to open it.We had to gas up as there was a discrepancy in what was stated on the slip and what was actually in the tank and add washer fluid. The owner put the wrong name on the receipt although he had my license in his hand. Therefore the cheque for the deposit needed to be reissued. Poor customer services from Mikes Kwik Way. It was as if we were an inconvenience to his day. I would not recommend this location to anyone based on this experience.

Paul T. on

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Brian W. on

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Online access was not available to staff-it was hours before contract was closed.

DENNIS F. on

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Nothing as everything was satisfactory

RICHARD P. on

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ROB B. on

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GEORGE B. on

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Lots of room to drop off two wheeled car dolly and drive off towed vehicle, this location even had a gas station with the best price around at $1.11 L and a convenience store & restaurant, highly recommend, it made the trip from Ajax, Ontario, Canada to Lunenburg, Nova Scotia, USA a great experience and the hook up and use of the dolly was easy and as U-Haul states don't attempt to back up as you have two axis points, one on the ball and one one the trailer so it is very hard to have both axis points turn in same direction. I was able to do a slow back up of about 15 feet.

LAMAR E. on

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When we picked it up the person working couldn't find a record of the rental agreement we had filled out online. When it was finally found, half an hour later, they had no idea what we had rented, tried to charge more, gave us the wrong keys twice. I wouldn't say it was a good experience, we were late getting going which set everything back during the day. We have used uhaul in the past and been happy with the service, but not this time.

David J. on

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DERRICK F. on

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Limited availability of trailers/trucks in our area - could improve

STEVEN P. on

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Matthew P. on

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The trailer (auto transport) I rented had 1 bald and cracked tire which was noticed after my trip was started. Staff at pick up location were excellent but equipment was in poor condition.

Carole-Jayne W. on

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DARRIN R. on

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Employee working at the convenience store was not trained on U-Haul returns. I had to come back 4 hours later

Tim T. on

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I can sum it up quickly it was all good it was an A plus

James M. on

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Annalise W. on

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Give information, I had to pull teeth to ask about fuel, drop off, etc

COLIN C. on

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PETER N. on

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Truck was not cleaned, and brakes were not working properly on truck

STEVEN O. on

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PETER N. on

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MARTIN D. on

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Very friendly.

RICK S. on

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Only one untrained lady to serve me and every other customer that came into the Quickway store. It took over an hour to get through the pick up procedure. The lady had to call U-haul 3 times to get answered to what should have been easy questions to answer. The truck was only 3/8 full of gas when picked up. I wanted a full tank going out and I would return a full tank bringing it back. As it happened, When I returned the truck. I had put mosre gas in the truck and the gage showed more gas in the truck than when I picked it up. I proably donated at leas $15 extra gas. However, the receiving station person maked the gas as being less than when I picked up. I had quite a time getting this issue resolved. A nice way to steal gas from customers. I will never rent fromm U-khaul again because of theis problem and I will tell every person I know not to rent from U-haul because of this problem.

Mauricio D. on

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Mike B. on

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mike B. on

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SUSAN R. on

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The service was prompt and accommodating. Truck was clean and located in clear view of the store. Pick up and return was a great experience.

SARAH S. on

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Winter.tires.for.the.equipment, proper maintenance on the trucks is.essential for.proper working equipment. I did not.feel saedriving.this truck . Very scary

DEREK J. on

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I had to change my pick up time twice. This wasn't a problem. The gentleman who I dealt with was very accommodating. Great service.

KEITH L. on

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Unacceptable distance for pickup of truck, returned the truck to a very rude man, had to give him 20 dollars to fill up the truck and park it. I was to worn out after the long drive to Lunenburg and back. Very unhappy camper here. Sad sad situation I will never hire U-Haul again. Thank you for my past experience with U-Haul over many many years. Rev. Keith LeBlanc CD

LISA M. on

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I would have liked someone to check the condition of the rental when I returned it

DAVID B. on

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The close time for Mike's Quickway is later than the uHaul website indicates (10 not 7pm), and the phone number was the fax number on the website. Googling Mike's got the correct information.

Steven N. on

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The only thing was is that I booked a smaller truck for Bridgewater and had to pick a larger one up in a different town and put the gas in to drive it there and then bvack to the city which in fact I could have used a smaller one than I booked but when I called about it they advised the closest smaller one was in Dartmouth. I only found out the day before. If I would have known that I would have went somewhere else and booked one

robert M. on

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The 6X12 was very heavy and hard to hook up. I needed help which was provided. When returning there was no help available and it presented a problem. A Tongue Jack would have eliminated this problem.

BRIAN H. on

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sandy L. on

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it was all good

DONALD M. on

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2 items.1st told had to pay 2 days ins. when only using 1 day.gave $100.oo deposit in cash.have to wait for check from u haul.was told better me wait than them.would only use uhaul if in bind then still wouldn`t want to.

Madelenine K. on

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The only reason I selected No for the equipment being clean was because the tarps were in a ball on the floor and smelt very musty. We didn't want to use them on our furniture. Other than that, friendly service and great to have a local U-Haul dealer.

CURTIS J. on

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Actually have the truck that they reserved several months before picking it up. Don't make the customer pay fuel for a truck 16 feet longer than they have reserved. I ended up paying over $100 in fuel when I could have spent far less than that with the 10' truck I had reserved. I was told that there was no truck at another location by the person working there, when head office said there was one. The truck was there going up and coming back on my trip. This is a review of U-Haul in general and not this specific location.

LUKE O. on

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mylies F. on

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Alan D. on

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Terrible customer service! I ordered a 26 foot truck to be picked up in Gold River at 9am. I show up on time, but no truck. I phone head office and they are immediately snapping at me! Not even a phone call to tell me the truck won't be there. The closest substitute is a truck half that size, all the way down to Lunenburg. Ok, so the previous customer didn't return the truck. But that makes no difference. U-haul owed me a truck, on time, and at my location. Most importantly, they owed me some notification. How hard is it to fire off an email? And when a customer phones in looking for an explanation, and another truck, head office has no right to be rude to that customer. This is a horrible company, who seems to go out of its way to make for a bad experience, start to finish.

David L. on

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Everything OK

DONNELLY C. on

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Customer did not leave a comment.