Customer Reviews for Millers Building Supply
(U-Haul Neighborhood Dealer)

1,102 reviews

1819 E Monroe St   Goshen, IN 46528

(574) 312-7089

Location Hours

  • Mon-Fri: 8 am - 4:30 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 3/1/2022: 8:00 am - 4:00 pm

Services at this Location:

Contact Us

(574) 312-7089

1819 E Monroe St
Goshen, IN 46528

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 4:30 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 3/1/2022: 8:00 am - 4:00 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

MARIA A. 
Rating:
5.0

While UHaul did a great job, we were very dissatisfied with their sister company, MovingHelp.com. I would advise against using them as their customer support is nonexistent.

Sharon S. 
Rating:
5.0

They were 100% professional and even stayed after hours to assist me with the proper hookup.

rudolph A. 
Rating:
4.0

None

RANDY G. 
Rating:
5.0

nothing I can think of.

Brad M. 
Rating:
5.0

Customer did not leave a comment.

Donald F. 
Rating:
4.0

Customer did not leave a comment.

Kaitlyn H. 
Rating:
3.0

When I was trying to return it by using the app the app kept messing up. I got to the step where I guess it wanted me to take two pictures of the U-Haul being clean but had no option to take the pictures like I did for the odometer and fuel level. It was a holiday weekend and I wasn't keeping it any longer to charged more money. I dropped the key in the drop box.

KAYLA D. 
Rating:
5.0

Customer did not leave a comment.

Josue V. 
Rating:
5.0

Customer did not leave a comment.

PHILP B. 
Rating:
5.0

I went out to get a motorcycle trailer he did the paperwork took me out hooked me up and I was on my way very very pleased.

Dan B. 
Rating:
4.0

Make sure the published hours on the website matches the hours the physical store is open.

William L. 
Rating:
4.0

Customer did not leave a comment.

David M. 
Rating:
5.0

No Comment

Douglas L. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

KARLA C. 
Rating:
5.0

Customer did not leave a comment.

Michelle A. 
Rating:
1.0

The guy at the desk was rude. He didn't turn the truck on to calculate gas. We put gas in and he charged 20 dollars for gas.... ridiculous!

Sophia E. 
Rating:
4.0

There were no issues at the pickup location. This was in a very small town in Indiana, so not expecting a “mega” U-Haul operation. Very nice and modern local lumber yard, good communication.

MARK W. 
Rating:
5.0

Online return was very easy to complete.

Mark V. 
Rating:
5.0

Customer did not leave a comment.

DAVID H. 
Rating:
3.0

Do not send someone 40 minutes out of their way to pick up at this location.

David G. 
Rating:
3.0

Rate is misleading. $19.95/day, but I was charged $19.95 for a 4 hour rental plus a $19.95 rental fee. Might is well say it's free and charge a $40 rental fee.

DANIEL F. 
Rating:
5.0

Customer did not leave a comment.

Carol D. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
4.0

Customer did not leave a comment.

DAVID Y. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey M. 
Rating:
3.0

Customer did not leave a comment.

Paul S. 
Rating:
3.0

Customer did not leave a comment.

Joyce J. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
3.0

We attempted the self-check in but the website didn't work for us...as a result we were charged an extra $20.

RICHARD B. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH R. 
Rating:
5.0

Customer did not leave a comment.

Roland P. 
Rating:
5.0

Customer did not leave a comment.

IVA N. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA A. 
Rating:
5.0

Customer did not leave a comment.

Leslie P. 
Rating:
5.0

Customer did not leave a comment.

Tracy W. 
Rating:
5.0

Customer did not leave a comment.

Tim Y. 
Rating:
4.0

Customer did not leave a comment.

STEVEN B. 
Rating:
5.0

Customer did not leave a comment.

Amanda L. 
Rating:
5.0

Customer did not leave a comment.

WILLIS M. 
Rating:
5.0

Nothing it was perfect.

Levonte V. 
Rating:
5.0

great place to do business

RON S. 
Rating:
5.0

After hours drop off was easy and convenient.

Dylan B. 
Rating:
3.0

It would be great if we knew of the rigidity of reservations. Don't stop in a bit early to pick your rental up (we were 30 minutes early), they will charge you an extra day! Make sure you check the details of the contract before you sign it! They did work it out but we lost a valuable time to use the rental. We were not happy that the location was not open on Saturday. Therefore we had to reserve the trailer the afternoon before and wasted time in which we could have used it on the following afternoon, 3:20 to 3:20 versus 8:00 to 8:00. Not to mention the ridiculous number of contact information/ numbers requested. This was a huge learning curve as it was our first rental. We will rent again but will ask more questions before deciding on what we need.

kathy B. 
Rating:
4.0

Customer did not leave a comment.

ROBIN D. 
Rating:
5.0

Customer did not leave a comment.

CRAIG B. 
Rating:
5.0

Only wanted one way but not available.

MARK R. 
Rating:
5.0

Great people to work with.

DON L. 
Rating:
3.0

Customer did not leave a comment.

Nicholas R. 
Rating:
5.0

Customer did not leave a comment.

Ann P. 
Rating:
5.0

All around good location.

Bernard V. 
Rating:
5.0

Customer did not leave a comment.

RANDOLPH C. 
Rating:
2.0

THE LOCATION, AND THE COMPANY NOT RESPECT, THE RESERVATION, IN THE LAST MINUTE CHANGE THE RULES.

ANDrES A. 
Rating:
5.0

The location was great. The problem occurred when I tried to return the truck. Your location indicator failed. I checked all my location settings, including my browser. Your website would not verify my location. I had to make a second trip to the dealer to finalize the return.

DON L. 
Rating:
3.0

Customer did not leave a comment.

Danielle M. 
Rating:
3.0

When I returned the truck I was not able to access the website for checking it in. I tried a number of different ways to access the website and I continually received error messages. I went home and returned an hour later and was not able to access the website. Despite following the directions on my contract I was not successful. An employee who was in the parking lot noted that others had this difficulty. I don't if this is a U-haul system problem or a location problem.

James Y. 
Rating:
5.0

Customer did not leave a comment.

PHILLIP S. 
Rating:
5.0

I am glad my move was local. Truck rode and vibrated pretty bad....

Kent B. 
Rating:
5.0

Customer did not leave a comment.

Craig D. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

Joe C. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW L. 
Rating:
5.0

Give a heads up about what steps are involved picking up the truck with a smart phone. Needing to provide two phone numbers of other contacts was time consuming, annoying, and seems unnecessary. I could have had my passport at hand if I knew you needed additional ID. It seems like those authorization steps could be done ahead of time rather than in the moment of picking up the truck.

Kevin M. 
Rating:
5.0

Great staff at this location. Nice, large lot. Public Wi-fi (for mobile check out).

Jonathan N. 
Rating:
5.0

Customer did not leave a comment.

BRYAN B. 
Rating:
5.0

Please change your Return policies. I was told I did not need to father representative for the return inspection there was a leak in the cargo bay I did not cause but I did not report because I did not want to get the kid on the inspection please change your procedures

Tim S. 
Rating:
5.0

Customer did not leave a comment.

BIANCA E. 
Rating:
5.0

Nothing everyone was nice and got me out and going

Grace W. 
Rating:
5.0

Customer did not leave a comment.

Walter T. 
Rating:
5.0

It was good overall, but it shouldn't be so complicated to drop off and return. It took us about an hour to get an account made on the correct browser. Get the pictures taken after we already had it locked up, then see we didn't think we had enough gas in there, after already putting gas in once. So we ran up the street to get more gas. Was exhausting going through all that after a day of moving.

TERRY M. 
Rating:
5.0

Customer did not leave a comment.

Armad D. 
Rating:
5.0

Customer did not leave a comment.

EDUARDO R. 
Rating:
5.0

Customer did not leave a comment.

Dennis S. 
Rating:
5.0

Customer did not leave a comment.

Jamin L. 
Rating:
5.0

I love how U-Haul asks about its pick-up and drop-off vendors, but not about its actual performance. Sounds about right given my experience. On a scale of 5, I'd give U-haul itself about a 1 or 2. Many problems, all fully avoidable.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Brian W. 
Rating:
5.0

Customer did not leave a comment.

Katherine P. 
Rating:
5.0

Was easy access and

Sayaka W. 
Rating:
5.0

A bit out of the way, fine overall.

Jonathan N. 
Rating:
5.0

Customer did not leave a comment.

JAMES P. 
Rating:
5.0

Very helpful and easy to work with.

Lavern R. 
Rating:
5.0

The only complaint I have is that one tire was under inflated. It was at 36 psi when the other three were at 65 psi. I checked tire pressures after I loaded the trailer and then filled the low tire so I would not have problems on the road. Apart from that everything was great.

David R. 
Rating:
4.0

reduce the amount of time it takes to check in.

David M. 
Rating:
5.0

Customer did not leave a comment.

OMER K. 
Rating:
5.0

Customer did not leave a comment.

Mike P. 
Rating:
5.0

Customer service representative on site was very nice and helpful.

Henry F. 
Rating:
5.0

Customer did not leave a comment.

luis H. 
Rating:
5.0

They were very nice & got us in & out.

MARGARET M. 
Rating:
4.0

Everything ran smooth until I returned the truck. The website wasn't reading my location and I was unable to move past that. After numerous attempts to correct the problem I called and was on hold for 17 minutes only to be told the instructions for iPhone are incomplete. After the needed update was done I had no further problems. Please FIX YOUR SITE!

Matthew Y. 
Rating:
5.0

Customer did not leave a comment.

TERRY K. 
Rating:
3.0

The drop of location stated i was supposed to drop it off on May the 4th by 2 pm as someone ends was supposed to pick it up around that time. Yet, my paperwork stated the 5th by 3pm. I had to hurry and unload it. Your system needs to be updated to correct this issue as it produced undue hardship upon my family. I am upset about this.

CHRISTOPHER T. 
Rating:
3.0

Despite county wide mask mandate, NO ONE in the business was wearing one or followed guidelines. The truck was presented to us with big blobs of fresh mud in the drivers side floor and on the pedals.

Beverly P. 
Rating:
5.0

Customer did not leave a comment.

Luis R. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
5.0

Lube the door rollers.

STEVE S. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
5.0

Customer did not leave a comment.

Corey H. 
Rating:
3.0

Customer did not leave a comment.

LEROY Y. 
Rating:
5.0

Customer did not leave a comment.

HITESH P. 
No reviews have been submitted for this location.

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