Customer Reviews for Mini Entrepot Harwood
(U-Haul Neighborhood Dealer)

180 reviews

743 Rte Harwood   Vaudreuil-Dorion, QC J7V8P2

(450) 897-1021

Location Hours

  • Mon-Tue: 8:30 am - 5 pm
  • Wed: Closed
  • Thur-Fri: 8:30 am - 5 pm
  • Sat: 8:30 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(450) 897-1021

743 Rte Harwood
Vaudreuil-Dorion, QC J7V8P2

Services at this Location:

Location Hours

  • Mon-Tue: 8:30 am - 5 pm
  • Wed: Closed
  • Thur-Fri: 8:30 am - 5 pm
  • Sat: 8:30 am - 4 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

Martin R. 
Rating:
5.0

Customer did not leave a comment.

christine K. 
Rating:
1.0

Have someone on staff at the location that knows how to work the system without having to call for assistance. It took over 30mins to receive the truck and upon its return I wasn't able to have the difference in the balance returned to my card. I would never recommend anyone to use this particular location and I believe that the location should be reviewed.

Kevin B. 
Rating:
5.0

Customer did not leave a comment.

Michele M. 
Rating:
5.0

Customer did not leave a comment.

Chantal E. 
Rating:
5.0

Customer did not leave a comment.

WernerD B. 
Rating:
5.0

Customer did not leave a comment.

Edward E. 
Rating:
2.0

No one was available when went to pick up trailer

Michael C. 
Rating:
5.0

Bon service, à l'écoute du client, je recommande.

Claude G. 
Rating:
5.0

Customer did not leave a comment.

Michel S. 
Rating:
4.0

Customer service is horrible: I would never step there. Everything else was fantastic.

Oleg S. 
Rating:
5.0

Customer did not leave a comment.

Edward E. 
Rating:
5.0

Customer did not leave a comment.

Jean yves P. 
Rating:
5.0

Customer did not leave a comment.

GINA F. 
Rating:
3.0

Customer did not leave a comment.

Ali K. 
Rating:
5.0

Customer did not leave a comment.

Robert A. 
Rating:
1.0

Your website clearly stated that the service was 20$ for 1 hour. I was charged 90$. The lady at the reception was of very poor education and was very rude. We have rented 2 trucks there since the start of the year and she is always very rude and has terrible costumer service.

Juan D. 
Rating:
1.0

The female charged me 3x the amount I was supposed to pay. She never told me that I was supposed to bring the trailer back before 8h30. And she was very mean and unprofessional. I will never go back to that uhaul. I tried to call her back but she doesn't pick up the phone. Worst experience ever.

Meryem F. 
Rating:
1.0

It was the MOST horrible experience I had with a truck rental. I was suppose to pick my truck to a location 10 minutes from home. The morning before the day of moving, they call me to tell me it is not available finally. I rent the truck 3 week s before the date! I had to change all the plan of my day, in the middle of my moving house, with so many things to do. I had to drive 1 hour away from home to pick the truck. When I arrive there they told me : « Sorry, there is no truck available for you here finally, there was an error with the reservation and the truck was given to somebody else. U-Haul didnt call to tell you? » I was so shocked !!! Hopefully, the women who was working at the location was kind and she tried to find a solution for me. She finally find me a truck, BUT I had to wait 2h30 at the location, in the car under the rain, with my ex boyfriend who was kind enough to help me that day because I had nobody else to pick the truck with me (because I was suppose to pick it the next day 10 min from home!) What an uncomfortable situation, a waste of time, and money (because I had to pay the fuel to go there and bring back the truck home after) and I receive no refund. The truck was bigger than expected (because it was the only one available) and very not easy to drive for my ex and my friend who help me with moving house the next day. Both says it was the most horrible truck they had to drive in their live. T I am normally not the person who made bad review, its the first time I do it. But this situation is totally unacceptable for me. If I knew it before, that I had to go 1 hour away to take the truck and waste my time, I would had reserved with an other company.

Emanuelle L. 
Rating:
2.0

Customer service rep wasn't friendly, complained about Uhaul in general and how bad the online reservations process was. It stretched the checkout experience to longer than what it should of been. Disappointing. Already our reserved time and location pick up was moved to a later time and location, then we had to deal with a disenchanted employee. Not impressed.

Patrick D. 
Rating:
5.0

Customer did not leave a comment.

Gerald B. 
Rating:
2.0

Everytime we reserve a Uhaul, it take forever to do the pickup. (Any locations we've been) I don't understand why especially that everything is pre-filled on the internet reservation. This time, there was only one customer before us and we waited 35 min. The office at that location is not organized properly. There are piles of paper everywhere and the keys are not well organized so its a challenge for the employee to find them. Truck wasn't ready. No cleaning of the cabin between the 2 rentals. There is only one person working there on a Saturday…the poor lady is overwhelmed and need help. Impossible for her to handle everything. The return of the truck was just as long and disorganized. Uhaul software system seems to be a pain for the employee. They have good prices and luckily for them not much competition around.

Chantal G. 
Rating:
5.0

Modify pickup scans and make it easier to pickup truck or do scans in advance.

Gregory R. 
Rating:
3.0

The location needs some tlc.

Mark R. 
Rating:
5.0

Customer did not leave a comment.

Graham T. 
Rating:
5.0

Fast and easy drop off

STEPHEN D. 
Rating:
5.0

Service par telephone avec madame a ete parfaite à régler tout mais inquitude . Merci encore

Martin C. 
Rating:
3.0

Price was a bit expensive. But the lady was amazing. Great customer service.

Jocelyn D. 
Rating:
5.0

Customer did not leave a comment.

Francois B. 
Rating:
4.0

Customer did not leave a comment.

Jocelyn B. 
Rating:
4.0

Customer did not leave a comment.

Emilie B. 
Rating:
5.0

Customer did not leave a comment.

Daniel L. 
Rating:
1.0

Grouchy rude customer service .

Joe W. 
Rating:
5.0

Customer did not leave a comment.

Richard L. 
Rating:
5.0

The service was great and super helpful!

Purnank S. 
Rating:
5.0

Customer did not leave a comment.

Yiu Ming C. 
Rating:
2.0

Changé votre commis au bureau car pas gentille du tout avec les clients

Clement T. 
Rating:
5.0

Customer did not leave a comment.

tim K. 
Rating:
4.0

tout est parfait Merci

MARIO D. 
Rating:
5.0

Customer did not leave a comment.

maureen G. 
Rating:
5.0

Customer did not leave a comment.

Monica B. 
Rating:
3.0

Customer did not leave a comment.

Gilles M. 
Rating:
5.0

Customer did not leave a comment.

Garnet W. 
Rating:
1.0

The truck was not cleaned, there was garbage and dental sticks everywhere. It was disgusting However, the lady at the front desk was kind, she offered me a good customer service

Catherine L. 
Rating:
5.0

Sonya was excellent. great help to me

john G. 
Rating:
2.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Very good service The lady is friendly and works very hard

Alain C. 
Rating:
5.0

Customer did not leave a comment.

SEBASTIEN D. 
Rating:
4.0

Customer did not leave a comment.

Jean-Pierre L. 
Rating:
3.0

This location was 25km from my desired location. It also just looks very sketchy.

Alan H. 
Rating:
5.0

Customer did not leave a comment.

Jean B. 
Rating:
3.0

Customer did not leave a comment.

ANOUK G. 
Rating:
5.0

Customer did not leave a comment.

Christopher C. 
Rating:
5.0

Customer did not leave a comment.

Claude R. 
Rating:
1.0

Teach clerk to talk to people and make less mistakes, that lead to incorrect billing.

Pavlo Z. 
Rating:
1.0

Very bad customer service

Sarah C. 
Rating:
5.0

Customer did not leave a comment.

Valerie V. 
Rating:
5.0

Customer did not leave a comment.

Gabriel R. 
Rating:
5.0

Customer did not leave a comment.

Vanessa H. 
Rating:
2.0

Customer did not leave a comment.

Jean B. 
Rating:
5.0

Customer did not leave a comment.

Dana I. 
Rating:
4.0

The interior office at the location can use a much needed facelift.

Eric L. 
Rating:
2.0

Person is not nice. Truck was not clean enough. At first the lady said there could be problem with equipment. Lot of stress.

David G. 
Rating:
3.0

no comment.

etienne T. 
Rating:
4.0

Customer did not leave a comment.

Jaakko A. 
Rating:
5.0

Customer did not leave a comment.

Francis T. 
Rating:
5.0

Customer did not leave a comment.

Francis T. 
Rating:
1.0

Customer services front desk personnel needs attitude adjustment

deon D. 
Rating:
5.0

Customer did not leave a comment.

jocelyne B. 
Rating:
3.0

Le personnel trop stressé.. Probablement trop occupé... Dommage. J'espère que ce sera plus agréable la prochaine fois:)

Eric L. 
Rating:
3.0

Customer did not leave a comment.

Lauriane G. 
Rating:
1.0

The trailer I rented was not available due to a problem... The service took forever and poor lady she was running all over the place. Your system failed twice. I will not recommend to any of my family and friends.

Steve F. 
Rating:
5.0

Great experience with Sonia at this location. She was a pleasure to work with. Only issue was the truck I rented, had one tire that was completely bald and dangerous to drive on. I brought this to the attention of Sonia and it was to be taken care of right away.

Anthony S M. 
Rating:
1.0

La femme qui s'occupe des locations est extrêmement pas sympathique et ne laisse pas le client poser des questions sans lui répondre sèchement. Elle ne donne pas toutes les informations nécessaires au bon déroulement de la location. Elle ne m'avait pas dit ou déposer les clefs (ni le camion) au retour en dehors des heures d'ouverture et ne rpondait pas au téléphone lorsque j'ai tenté de demander a quelqu'un une fois que j'étais sur la route. Nous avons donc décidé de laisser les clefs dans le camion, sur le parking a côté des autres camions U-Haul. Le jour ouvrable suivant (2 jours plus tard), elle m'a téléphoné en m'accusant de ne pas avoir remis le camion ni les clefs et s'est obstinée avec moi au téléphone qu'elle me l'avait dit et que c'était moi qui ne l'avais pas écouté! Une expérience HAUTEMENT désagréable que je ne recommande a personne!

Laeticia B. 
Rating:
4.0

There were all over the place with the paper work talk to three people than finally the Manager !!!

DANIEL V. 
Rating:
5.0

Perfect!

James I. 
Rating:
3.0

Customer did not leave a comment.

Anderson Bariani A. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
5.0

Customer did not leave a comment.

Diane P. 
Rating:
3.0

Truck was dirty on pickup. Also prior call to Uhaul.com earlier in the weekend to make a reservation at another location that then DID NOT appear on-line only to have the location call and yell at us for not picking up has left a bitter taste in my mouth...

Jeff S. 
Rating:
3.0

Customer did not leave a comment.

Norbert W. 
Rating:
3.0

Self check-in didn't work. long wait. truck smelled bad steering wheel was goey but the truck ran well didn't have any other issues I got my money's worth

Guy L. 
Rating:
5.0

Lady was very friendly and helpful. Everything went great

Francis G. 
Rating:
5.0

the checkout process was really bad, it did not allow me to choose to upload pictures I had already taken

Ivan P. 
Rating:
4.0

Customer did not leave a comment.

Maryriane M. 
Rating:
1.0

The confirmed a price online during my reservation and at the store after renting it when I went to drop they didn't say anything after I left they called me to say that the price increased of 250$ because of the date I rented . Very disappointed with the service and I will rent again with uhaul .

Nirmal L. 
Rating:
5.0

Dépanneur bakar in valleyfield was bad and services where not good at all! The van I reserved was not there!!!! but people redirect me at entrepôt hardwood and they where very nice and supportive Very good service

Isabelle G. 
Rating:
5.0

Customer did not leave a comment.

DANNICK S. 
Rating:
3.0

Customer did not leave a comment.

Neil Anthony L. 
Rating:
5.0

Customer did not leave a comment.

PETER S. 
Rating:
5.0

Great welcoming and service it made me feel special Tks to your great team

Roger G. 
Rating:
2.0

This location really needs to up their customer service game. Everyone is entitled to a bad day; just don't take it out on your PAYING customers. Out of all the locations in the area I have used, this is by far the worst. They should take some lessons in customer service from the now closed locations in Vaudreuil. NPS SCORE no higher than a minus (-)50.

Bradley O. 
Rating:
3.0

Customer did not leave a comment.

gaurav A. 
Rating:
5.0

All is well

ALAIN DORIS N. 
Rating:
1.0

Worst customer service ever unless you like being yelled at and call name if you dare ask information. Please send help to your employee, she is clearly in distress and in need of support.

Nadia L. 
Rating:
4.0

Customer did not leave a comment.

Christopher B. 
Rating:
1.0

Customer did not leave a comment.

Gilbert F. 
Rating:
5.0

Customer did not leave a comment.

Marie-Andrée P. 
Rating:
5.0

Très bon service merci

Eric D. 
Rating:
2.0

Service à la clientèle extrêmement désagréable. Avant mon départ de la maison, je tente à 2 reprises de téléphoner pour avoir l'information sur la boucle requise. Aucune réponse. À mon arrivée, il y a déjà quelqu'un dans le bureau et en raison des règles COVID j'attends à l'extérieur, il pleut. La femme à l'accueil sort avec un client et plutôt de me dire bonjour, elle me demande pourquoi je ne suis pas entrée dans l'entrepôt à côté, qu'elle a ouvert pour ça, et qu'il y a déjà un client avant moi, de façon vraiment arrogante. Rien ne l'indique sur la porte et l'entrepôt en question ne semble pas être une salle d'attente…La femme à l'accueil à mon entrée dans le bureau m'accuse de l'agresser alors que je lui pose une simple question en lien avec la grosseur de la boule nécessaire pour la remorque. Je souhaite m'assurer de pouvoir repartir avec la remorque avant de finaliser la location. Elle me dit qu'elle ne devrait pas être là ce matin et qu'elle est là pour rendre service. Ça ne lui fait visiblement pas plaisir de travailler ce matin-là. Elle est extrêmement désagréable avec la clientèle. Au retour, elle est plus polie sans être agréable. Je ne retournerai jamais louer à cet endroit. Je vais privilégier le poste de St-Lazare.

Mireille P. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top