Van was dusty on the dash and muddy on the floor. Customer service was excellent and the process was very easy. I would rent from here again.Diane M.
Customer Reviews for Moes One Stop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It's great alreadyStephen L.
Customer did not leave a comment.Steve W.
Customer did not leave a comment.John O.
Was charged for things not identified when picked up. Vehicle not checked in by rental site upon return. Did not receive email receipt, which is how I discovered it wasn't checked in. How does a 2-day, 19.95/day rental add up to almost $160???? We filled the tank to more than what was in there, and only put 23 miles on the odometer, returned it in spotless condition! I was refunded the â€œdiscrepancyâ€ but it took me tracking down a receipt to find out all this took place! What's with all the weird extra charges?Paul L.
Building was closed when I dropped off. Masked guy across the street stared at me and watched me the entire time. I parked initially on the wrong side of the building. When I moved to the other side, the masked man walked down the sidewalk and continued to watch. Once I locked up the truck and starting walking away, he got on the phone and continued to stare at me. I don't know what his deal was but I almost called the police. I'd pay attention to your surroundings hereSTEVENCHRISTOPHE A.
You cant even see the uhaul trucks to know this is a uhaul rental place. People partying in back. It is so dark outside and boarded up. I could not find the dropbox and had to keep the keys locked in the truck!!!Kristy C.
I got discriminated awful experience... I'm a Pastor & never thought such bad experience would happenjoel S.
I was charged for extra fuel even though I returned with fuel above the acceptable line. Owner was perturbed I was dropping off a truck there.Roger K.
Customer did not leave a comment.Sean G.
This was an extremely urban area and location with groups of young men loitering and smoking weed. Thankfully I dropped the Uhaul off and not my wife or daughters. There has to be some sort of computer program that matches the pick up place with the drop off place so someone from the country doesnt end up in an unfamiliar urban environment. I was fine as I work in urban areas everyday. Apparently the woman at the counter was too busy to log my truck in as I received an email a few days later stating that my truck was overdue and please fill out these 5 questions as to where it is. I know Erie PA is a shithole but find a safer better place for people to drop off uhauls.JOHNF D.