Customer Reviews for Moose's

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Moose's

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larry B.
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Nothing

STEVEN O.
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I deal with mooses smoke shop in Denham Springs very satisfied Chippewa fast and friendly I'll recommend a few in this area and need a U-Haul go there

Thomas C.
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Customer did not leave a comment.

PAMELA V.
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Wish trucks could be closer to personal location

Keith F.
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Customer did not leave a comment.

Shedric M.
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Everything was great

Dennis S.
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Excellent professional and friendly help. Everything went smooth on return.

Warren K.
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Customer did not leave a comment.

Michael G.
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Debbra C.
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Daniel B.
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Caleb C.
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William E.
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Jennifer H.
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I like the online check-in process, saved a lot of time, all I had to do was walk in tell them I had a trailer reserved and they looked up my reservation, and within 5-10 mins I was hitched up and ready to go.

Ashley D.
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I brought by uhaul back the day I rented it. I was call says later by another Location asking me if I returned the truck. That means that the location I brought it to did not check in the truck. The man originally told me to just leave the keys and when I called days later concerned, he said they did not know who brought the truck back. This has to be better.

Dawn S.
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Customer did not leave a comment.

jeffry H.
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Zachary M.
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Ryan L.
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I took about 40 minutes to check out because the guy at the counter stopped to sell vapes every 2 minutes. The truck was covered in rice and old cookies. It smelled awful and had some sort of soft drink sprayed everywhere. I had to wipe it down with bleach to drive it.

Damion T.
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Customer did not leave a comment.

Jay B.
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jay O.
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miguel T.
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Allen M.
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Jeff R.
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First of all the location I pick up the vehicle didn't give me any paperwork...once I received the paperwork it show the vehicle was full but it was in empty luckily my took picture of gas gauge and mileage. I had to send email to uhaul to get this cleared..they over charged me on my rental and I was told I would be contacted about my refund but has never been contacted two later.

Kerri C.
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Customer did not leave a comment.

Devyn M.
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david C.
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Have people there to help the customer. We had to unhook trailer, and hook up trailer ourselves.

Joshua J.
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Truck wasn't cleaned or prepared for me. I did the self pickup. Missing requested dolly and blankets. Truck interior was dirty/not cleaned, which should be even more of a priority with COVID right now. Location never opened all day, so I couldn't go in and request the items. Had to wait on hold for 25 minutes with customer service just to try and figure everything out. Luckily the local field reps were helpful and assisted me with going to Wolf Creek to get the dolly and blankets. Thanks to the lady there, who already had the items ready for me to pickup and was very friendly. Overall moose's gets a bad review for not having the truck ready and not opening for the entire day.

Virginia S.
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Customer did not leave a comment.

Robert M.
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No Hassel Return!

Andrew W.
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Customer did not leave a comment.

Daniel M.
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Customer did not leave a comment.

Reynaldo E.
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Customer did not leave a comment.

James D.
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Customer did not leave a comment.

Daniel M.
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Customer did not leave a comment.

JOHN E. M.
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I dropped the uhaul off Friday morning, was told I would get a confirmation by email,, I did get one 2 days later so they could charge a 1 day late fee, I will no longer use or recommend uhaul to anyone. Not the company's fault, but the website recommended my drop off point.. Enjoy the extra day's late rental fee, karma is a bitch..

Brent L.
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Don't rent from this location. I was charged double. I rented a truck for 4 hrs. Brought it back in 3 hrs. They didn't check it in till the next day so I got charged double. I have complained to several U-haul people and nothing was done. Lost 43 bucks! Never again!

Michael C.
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When arriving at location it want opened yet, left at 11:30am instead of 11am. I would prefer to pay at drop off and not charge the reserved card.

William G.
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I think the man behind the counter was more worried about what ever he was doing on his cellphone. I had to spell my last name twice and it is a common name in this area. He told me to drive around the building and drop off the trailer. No offer to help to guide backing in a tight area or to unhook. I wont be using this location again.

samantha F.
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Customer did not leave a comment.

Michael D.
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the entire process went smoothly from pick up to drop off

John A.
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Customer did not leave a comment.

James A.
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Stick by your word

Tyler S.
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Customer did not leave a comment.

Stan W.
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Excellent experience.

Cory H.
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Customer did not leave a comment.

Matthew F.
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Adrian H.
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thomas e R.
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Nice guy, that Moose fella.

george K.
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Over charged me for 1 day and then told me to contact Uhaul regarding the problem. I will never rent from the people or recommend them.

Chase G.
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Customer did not leave a comment.

Roy A.
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Clean the equipment before renting it.

lindy S.
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Customer did not leave a comment.

David J.
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Fantastic staff, very helpful and friendly. I will always go there for my uhaul needs

Carl M.
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Customer did not leave a comment.

amanda W.
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Kleint K.
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Lot was crowded and trees you have to watch out, so you don't clip them with the truck

Elizabeth M.
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This is the second time I had to reserve a truck for the same move. I made reservations for the day before. I was suppose to pick up the truck after hours BUT upon arrival I was unable to complete the online pick up information. I would get to the “take the picture of yourself” and it wouldn't work. It would give me an error message and would not go any further. I tried for over an hour sitting in the parking lot with what was suppose to be my rental truck. I had already sat on the phone for over a half hour to gEr assistance getting signed in. We were on a time schedule to get this done and by the time we just had to quit trying because we were out of time. Not only was this seriously aggravating but it cost me it a lot of extra money. I also find that your online reservations site is confusing and hard to navigate. Although after all of this craziness I still gave high stars to the questions asked in this questionnaire. I was very let down by Uhal.

Nicole D.
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Customer did not leave a comment.

David L.
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Painless and very reasonably priced

Salvatore C.
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Never sent the receipt

Johnathin P.
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Nothing.. Very impressed and highly satisfied!

Daniel J.
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Customer did not leave a comment.

DARRYL S.
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Things went fine

Dwayne F.
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Very good customer service.

Byron B.
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Customer did not leave a comment.

Stephen M.
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Instructions and training concerning equipment usage should be available. None available or given. I requested instruction concern the equipment and was told no one could help because of liability. Really?

Johnny W.
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Good job

Roger H G.
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Customer did not leave a comment.

Joni C.
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Johnathon S.
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charity M.
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Vickie F.
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The rates are not correct and you will be ripped off. NEVER use u-haul.

David P.
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Customer did not leave a comment.

Stan C.
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both pick up and return locations said I would have credit on unused portion of rentals. They were lying.

Jason C.
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Customer did not leave a comment.

Patrice M.
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It was not a big deal to me, but since you asked-someone's empty drink a bottle was in the drivers door, and there was food in the passenger door. The lights on both of the top sides were knocked, and there was a dent on the front. Those were not a big deal. However, my whole schedule was thrown off when we arrived at 8 o'clock to pick up and no one was there. We picked up later but had to coordinate someone to bring me there to pick it up and then go back and then loading up and getting the key to our new place which was supposed to be at 9 o'clock. I have even stopped by a few days before to confirm the pick up at 8 o'clock and I was told that he would be there at 7. We waiting for 30 minutes before we left, I had to call U-Haul and that was a hold experience of a combined 25 minutes.

Cheryl S.
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Customer did not leave a comment.

Keosha W.
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Customer did not leave a comment.

marcus M.
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Got charged twice and was charged more than I was told. Truck was advertised for 19.99 I ended up paying over $140 for one day and returned the truck full of fuel and where I picked it up from.

Kashif A.
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U-Haul at Airline 7650 Airline Hwy Baton Rouge, LA 70815 (225) 927-4175 This was suppose to be my original location for pickup. Went there and they were out of the car hauler trailer that I ordered and paid for. Then they sent me to a different location which was closed wasted a hour there. Then I called u haul spoke to 3 different people before someone helped me by sending me to the Denham location. 2 hour wasted and I was no longer able to purchase the vehicle I went for because the guy thought I was lying all because U-Haul was unprofessional. I basically got a car haul for no reason and drove it from Denham to Shreveport. I want a refund but I know you guys will come up with some bull to not refund. I will carefully consider U-Haul now. Thanks

Tammy C.
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Customer did not leave a comment.

Vanessa T.
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This location computer system was down and the u-haul I rented was not checked by into the system in a timely manner. Therefor I received a call stating," I did not return the u-haul and I will be charged daily fees". This incident made my blood pressure high causing me to feel faint.

Zacchaeus R.
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If they aren't allowed to lock the roll up door on the vans, they should back the vans up to the wall. My van storage area stunk of cigarettes and had approximately 4 duffel bags worth of some homeless person's items in it. If I wasn't in a rush, I would have just asked for. My money back at that point. The people there were nice and helpful, but this location is bad.

Sergio V.
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Customer did not leave a comment.

Randy M.
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Robert B.
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labridget F.
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Scott S.
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Joseph V.
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The owner was extremely nice and helpful. He gained a customer for life.

Jesse S.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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