Customer Reviews for Morris Plains Automotive

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Morris Plains Automotive

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Peter L.
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Customer did not leave a comment.

Justin O.
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Michael K.
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I rated my experience as 'poor' for the following reasons: * Your web site indicated that this location was supposed to be open and that I could talk to someone when I picked up my rental truck. * No where in my on-line reservation and confirmation did it say that this pick up location would be closed and that I would need to access the key for the truck rental using the Uhaul mobile app. * After receiving no answer from the pick up location phone number I call the Uhaul 800 number. The service person was not of much help and gave me a different phone number to call a service representative. * The service representative was able to check my credentials and and provided me the code to the combo lock box to retrieve my key. I showed up at the pick up location at 8:00A and finally left with my rental truck at 9:30A. * When I returned my truck I found myself in the similar situation because I still didn't have the Uhaul mobile app on my phone. I have to once again call a service representative who closed out my contract and gave me the lock box combo key to return the truck key. My ordeal with this rental could have been avoided if: * When making my online reservation it stated that the pick up location would be CLOSED and that I would have to do set service * When making my online reservation I was notified that I MUST have the Uhaul mobile app on my phone BEFORE arriving at the pick up location. * Although I had a Uhaul account prior to arriving and could access my account and see my on-line reservation the Uhaul system did not provide me the opportunity to take steps to pick up and drop off my truck. That would have been straightforward and intuitive. Instead Uhaul requires that I use your mobile app for pick up and drop off and as someone who infrequently uses Uhaul I saw no need at time of online reservation to load the Uhaul app. I was one of 3 customers that experienced the same situation the morning that I picked up my truck.

Scott C.
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Customer did not leave a comment.

Christopher Y.
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Courteous and helpful

Joseph S.
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Frank P.
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GLENN J.
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Laura M.
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Staff was attentive and helpful. Nice team

Alastair M.
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THIS LOCATION WAS GREAT, BUT I WAS TOLD THE DAY BEFORE MY MOVE THAT MY PICK LOCATION HAD CHANGED, THEN THE MORNING OF MY MOVE, THE LOCATION WAS CHANGED AGAIN TO MORRIS PLAINS BUT THE AUTO TRANSPORT WAS AT ANOTHER LOCATION. TOTALLY UNACCEPTABLE & CAUSE MY TRIP TO START 5 HRS LATER AND LOST MY HOTEL BOOKING AS I DID NOT HAVE ENOUGH TIME TO REACH IT DUE TO LATE START.

Richard K.
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Customer did not leave a comment.

William A.
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Don't change anything if is not Broken don't fixed

Robert T.
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Robert L.
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Philip C.
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Everyone was pleasant and knowledgeable. My experience was fantastic and I would recommend them to everyone.

Richard B.
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Elizabeth M.
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Richard K.
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Great experience.

Elizabeth D.
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Kjersten L.
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RONALD A.
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Tim V.
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WAYNE C.
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Elizabeth M.
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Wiliiam A.
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David S.
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Provide the information about drop off prior to. I put keys in Dropbox before I took pictures. Allow pictures to be uploaded from phone. Currently you have to take the picture from the app. I took the pictures and saved in my phone. But couldn't upload them.

Tabitha M.
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I was frustrated that I reserved the pickup location to be Morris Plains 1 MONTH before moving and the day before I moved I received a confirmation text stating that my uhaul would be picked up from Fort Lee, NJ (36 mins away from the home I was moving from) and so I had to cancel that reservation, book in Morris Plains the morning of moving, just to find out that they didn't have an option for 1 way trip and I had to bring the truck back to morris plains by 5 pm from the home I was moving into in Hackettstpwn (40 mins away from Morris Plains). Overall the experience was not great and I was very stressed out about having to rush the moving process and still have the truck back by 5 pm. I would not use Uhaul in the future due to the fact that I reserved one month before moving and it was still not an easy process.

Adam M.
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Nandan S.
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Educate customer service that customers have the right to ask clarifications on charges.

Barbara M.
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Edward B.
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Excellent service all around

christopher W.
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Frederick O.
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Nothing - well done

Roger R.
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Did not appreciate U-Haul changing the terms of my rental to Truck 24-7 Pickup without my permission especially since I do not own a Smart Phone.

Javed R.
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Excellent customer service - quick check In and on my way

Farah L.
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Customer did not leave a comment.

LORRI M.
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Richard L.
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I honestly can't think of anything. I was extremely pleased with the entire process and I would certainly use this location again. Thanks.

MATTHEW P.
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People who worked on site were incredibly helpful and a pleasure to work with.

Nicole M D.
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JAMES R.
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FATIMAH H.
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Never got a phone call, email, or receipt. Just a charge for I don't know what bc I returned the truck with less miles then given and 1/2 tank of gas- that I was given. Terrible service- actually questioning ever using uhaul again- I got taken advantage of. I paid 130 dollars, was promised 100 miles, got 93- was given 30 more at the pick up site and was charged 11.22 for I don't know what from the drop off site. Extremely disappointed in uhaul and their unprofessionalism

THOMAS C.
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Smooth and easy. No problems. Tammy was great: professional, friendly and knowledgeable. First rate experience all the way.

KENNETH B.
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Every part of transaction was excellent!

JAKE W.
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The people at the counter in the Morris Plains,N.J. location were just wonderful. Every other bit of the U-Haul experience was absolutely awful. Would never recommend U-Haul to anyone else. Scrap you entire Website and start over. None of it is of any use.

Derek J.
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The location was spacious, clean and made the drop off process easy. I would use them again and/or recommend them.

JANELLE D.
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Colleen C.
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JAMES H.
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great staff

Bradley L.
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Everyone was friendly and courteous. I've rented from this location multiple times and will again.

Alana M.
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Amazing staff and customer service.

Phyllis D.
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Customer did not leave a comment.

KOSHY P.
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Ken L.
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Very nice people. They were also knowledgeable and helpful.

SUSAN D.
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Gentleman who handled my rental was very helpful and kind!

Vernon P.
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Lady in the office was very pleasant and courteous. Process was simple and easy checking the vehicle out and back in. No hassle.

DHARMENDR P.
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Very friendly and kind His name is mikel

Chad G.
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They were obviously a little understaffed. The pictures that were of the truck I rented were not of the truck I was given. The ignition was extremely difficult to turn; causing me to strain and nearly cut my fingers. Ok a day of moving heavy furniture I really did not appreciate how hard it was just to get the truck to start. Super disappointed and I won't be renting from them again.

Drew M.
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Paul H.
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Excellent service. Lady behind counter was great. I left an item behind in the van and she called me right away.

Donald J.
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Kevin S.
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Frances T.
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had a HUGE problem with self directed check in and pick up off truck and customer service was HORRIBLE!!!!!!! VERY UNHAPPY WITH NASTY CS PEOPLE WHO DID NOT WANT TO HOLD ON FOR 30 SECONDS WHILE I TRIED TO TAKE MY PICTURES AND UPLOAD THEM!!!!!!! REFUSED TO HELP ME!!!!!!!!

Wagner G.
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Customer did not leave a comment.

John K.
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fantastic experience - the best customer service you could ask for I would recommend Morris plains Automotive highly to anyone looking for uhaul rentals

Kevin D.
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Chris W.
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Paid for appliance dolly at this location they didn't have it. Truck was dirty mainly outside, but even the rental sign was still in truck when I was given it

Andrew B.
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John L.
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Hasnain A.
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Franz K.
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Tony handled the drop off procedure efficiently and professionally, and even corrected some errors that were made on our contract. This was all done amid the coronavirus pandemic and difficult business situations, so handling this in such a smooth manner was a load off our back. Many thanks!

Alicia B.
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Customer did not leave a comment.

Thomas P.
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Outstanding help!

Joan J.
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Gerard B.
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To old truck with to much mileage and to much gasoline consomption ......but great peoples on this location They try to do the best with what they got to offer....!

Rae D.
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Customer did not leave a comment.

James P.
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Great Service

Kelly V.
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Christine, Steve, and Tammy are AMAZING!!

Alicia D.
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Staff was very helpful and friendly.

Manford A.
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Customer did not leave a comment.

Scott M.
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Very easy and pleasant experience. Tammy and the gentleman who took the rental return were very helpful and friendly. Thank you!

Travis S.
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The uhaul website doesnt work on you mobile device when picking up or dropping off. You have to download the uhaul app...that works fine. However, nobody tells you this. I spoke with 4 people at uhaul and nobody thought to tell me this when trying to figure out my issue. I actually figured it out myself. Other than that the experience was fine.

Edward C.
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Very little gas in tank Had to put gas in to get to where I was going Less then a 1/8 of a tank ( really)

Keith L.
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I appricaited the extra options on the website but felt like I was being pushed to purchase extras which I didn't, but also knew what I needed. The process of renting the truck was great and your staff was excellent. Thank you.

William S.
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I had reserved moving blankets for furniture and they had none. I had to scramble to replace them.

Eugene S.
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HAVE HANDTRUCKS AVAILABLE

Sean C.
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The website should communicate with the store. Though I reserved dolly, they don't have it in the store. And the actual price is way higher than the estimated price online

Daniel P.
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Great customer service! Fast and efficient.... rented a motorcycle trailer and they could not have been more courteous. I was in and out of there in minutes and the trailer was well maintained and worked perfectly. Highly recommend!

Joesph S.
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Christina was very helpful and polite A pleasure to deal with both Christina and Steve Will be coming back Thank you both

Vikram G.
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Customer did not leave a comment.

Jim G.
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Chengjian L.
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We've used the service twice in the last 2 months. The staff are very friendly.

KIM C.
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Customer did not leave a comment.

Gilbert K.
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Trailer was frozen solid with ice but we got it unstuck. People working in Morris Plains were really nice and helpful. Definitely will be renting from them again in the future.

Banks B.
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Customer did not leave a comment.

Laurence K.
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U-Haul charged me a ridiculous amount to clean truck

Kelly V.
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Our fave place to rent from! Awesome, friendly, and helpful staff! ??

Charles C.
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Such friendly helpful people.

Bob P.
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Friendly service.

Troy K.
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Also want to thank the 800 line for helping me to switch truck on the spot when I realized I had rented a pickup vs a box truck! Since I was shuttling Christmas shoeboxes and it was raining, You were a godsend! Thank you!!

No reviews have been submitted for this location.

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