Customer did not leave a comment.Roopnarine S.
Customer Reviews for Murphy Storage Depot
(U-Haul Neighborhood Dealer)
Franklin, CT 06254
Services at this Location:
- Mon-Fri: 9 am - 5 pm
- Sat: 10 am - 3 pm
- Sun: Closed
Special Operating Hours
- 1/28/2022 - 1/31/2022: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Jose was super helpful and provided great serviceBryce P.
I left the last question as N/A, depends if they planned to drop off during business hours. My Uhaul app wouldn't work at this location to share my location when dropping off. I had to get someone from the office to help, but if they hadn't been there or it was outside of normal hours I would have been stuck with no way to complete the drop off process.KURTIS T.
Customer did not leave a comment.Jonah S.
Customer did not leave a comment.scott B.
Should have paid attention to this place's online reviews.I arrived at 10am when the office opened but it wasn't opened. Then I ordered a dolly with by rental and there was no dolly in the truck. Then I waited for 20 mins for someone to arrive to open the office & then I called uhaul's main number & cancelled my reservation. Truck cab was really dirty too. Gooey stuff in the cup holders and on the floor.Sharon O.
Customer did not leave a comment.lynn C.
Customer did not leave a comment.CATHY H.
It would have been nice to have a wheeled jack on the trailer tongue, as it was heavy to take on & off by hand!Luke D.
Jose was super helpful and awesome to deal with! Will do business again thanks for making things easy as possible.Kareem D.
I had the worst service in picking up the truck U-Haul had me running around like a yo-yo going to different locations to pick up a truck that wasn't there but I gave a five star to Murphy storage depot because they deserve it overall the guy was very polite very generous and accommodated all of my needsMarisol E.
actual locations helpful but not the ones I chose-I booked a reservation weeks in advance so I could pick up and drop off where I needed but the day of the move, UHaul changed everything without asking me-overall experience awful was awful awful- customer service when I called uhaul directly was awful- major attitude and extremely snotty- find another company to rent fromHerman K.
There is no UHaul key drop at this locationDelia A.
Customer did not leave a comment.John S.
Customer did not leave a comment.jessica I.
Was unable to reach the location by phone to confirm the reservation called multiple times the day before.Leo F.
Customer did not leave a comment.Gerard S.
Easier to drop off than to pick up. Good job!MARK W.
Customer did not leave a comment.Christopher R.
Owner was very nice. Would definitely recommend and would consider using for future moves.Steven B.
Customer did not leave a comment.Tina T.
This location realized that the equipment was out dated and beat up immediately. Their main concern was that they would now be stuck with it at their location and it would reflect on them. Take the trailer out of service and fix that piece of ****!John B.
Customer did not leave a comment.thomas W.
Professional, helpful, pleasant, extremely accommodating and above all honest. Our experience was fantastic and will return undoubtedly next time we are in need of a truck. We have already recommended the location and Manager to other friends. Thank you.Chuck P.
Customer did not leave a comment.Thomas L.
Trailers are very expensive.Kathleen K.
Customer did not leave a comment.mark P.
Customer did not leave a comment.Michael M.
Customer did not leave a comment.Jamil M.
Customer did not leave a comment.Roy K.
Customer did not leave a comment.Linda J. A.
Customer did not leave a comment.Seth F.
Rental Agent at Murphy Storage Dept was very nice and the location was easy to get to. The truck, however, needs work. The passenger door was dented so badly that it didn't close or open properly, the truck obviously needed some engine maintainance as it wasn't running very good and the reverse bulbs were out making it difficult to back up in the dark. The truck was clean inside.Kristie L.
Customer did not leave a comment.JOHN S.
Your doing it.DONALD F.
Jose was very helpful and a pleasure to do business with! I would go out of my way just to rent a truck again from him. Thank youlisa P.
First: I had selected that T&B motors in Mansfield Center, CT be selected as our pick up location, for some reason I was not informed about the change in locations until the night before moving. This location was an additional 20 miles and 30 minutes away. When we picked up the vehicle it had a check engine light that the location director told us 'not to worry about because it wasn't making noise' and there was barely enough gas in the vehicle to make it to the nearest gas station, it was on the empty line. Overall, very dissatisfied with the ordeal although I feel like it was more to blame on UHaul than the pick up location.STEVEN K.
Customer did not leave a comment.Peter M.
Customer did not leave a comment.GEORGE S.
Customer did not leave a comment.Jason L.
Keep doing what you're doing. It was a great experiance, I would change anything.Craig F.
Customer did not leave a comment.JULISSA S.
Need more cargo trailers at other sites. Had to travel farther than expected. I have two u haul stores located in colchester ct. Neither had any cargo trailersAndrew L.
Service was excellent!RAYMOND B.
Customer did not leave a comment.JACK S.
Jose Cuervas, was misleading and lied to me on price. I was supposed to have truck at 9:00 on the 26th along with a car transporter. The total given by Jose was $2000 out the door. The truck wasn't ready until almost 1, leaving me with people that were helping us load the truck with nothing to do then leaving. The transporter was NOT ready and Jose said not to worry he would personally drop it off.on Saturday morning he text my son and told him to go to another location to get it, when I reminded him of our conversation of him delivering it he stated I don't know what to tell you and DO NOT CONTACT ME AGAIN!! My son then found a vehicle to use to go and tow the transporter, upon arriving to pick it up we were informed that payment had NOT been made and it cost us another $212, again contacting Jose who had told us when picking up truck and me asking several times, he stated you are all set payment is for everything. When payment was not applied and Jose was contacted, he hung up on us and was as rude as they come. I am so dissatisfied with how rude Jose was and completely disgusted in his handling of the situation. I can not believe a company with your reputation would want someone like him representing you. I would never recommend him to anyone. I feel I was completely taken advantage of and paid for nothing but aggravation. Also, the truck was said to have been in perfect working order and the brakes seemed hardly up to perfect standard, the air conditioning only worked if it was on #4 and traveling from CT to SC I am so dissatisfied with the uhaul from Jose. I have never met a more crooked and ruthless person. If I could have gotten my money back and had more time to waste I would have gone elsewhere and not uhaul. I also feel that when someone is bragging about their commission percentage and it's all off of you, it's just tacky. My recommendation would be to take this location off your contact list as you will probably lose more than customers. HE OPERATES VERY POORLY AND LIES, again, I am completely dissatisfied with the amount of money and time wated because of this person. Sincerely, Cindy Trudeau 860-230-8505CINDY T.
Customer did not leave a comment.SHERRI K.
Customer did not leave a comment.ROSLYN S.
could be more responsive about pick-up time.FRANK L.
Have equipment more accessible/ready to go.MATTHEW S.
Very helpful at drop off. He backed the truck up with the trailer on it for me which was great!STEVEN M.
Customer did not leave a comment.MONIQUE W.
Customer did not leave a comment.Dennis B.
Thank you being there on Sunday. Excellent person to do business with. Would definitely recommend and use again.Dawn S.
Great serviceGail K.
Customer did not leave a comment.Theodore G.
Customer did not leave a comment.PAULA W.
Customer did not leave a comment.DAVID O.
Customer did not leave a comment.Paul S.
Customer did not leave a comment.DAVID G.
I am terriably disappointed with my u haul rental yesterday. First of all I went to go pick up my u-haul and the pick up place you gave me was closed on Sunday. Then when I got the passcode and got the gait open to get the truck it was dead. We had to call customer support and wait for someone to help. Meanwhile we only had a short time frame to move. After the truck was jumped we drove to our moving place and filled the truck. When we tried to start the truck it was dead again. We had to jump it again!!! and again when we went to return it!!! This was not only inconventent but it could have done damage to our vihicals. I need to here from someone immediatly about this. I am terriably disapointed in my choice to choose uhaul and I do not feel I should be charged for a truck that obiously did not work.MARK A.
Jose was extremely helpful!!WILLIAM A.
Customer did not leave a comment.DANIEL C.
The truck I used needs the front end looked at but everything else was great.. I am very happy I went to the site I used !!!RICHARD O.
very helpfulchris E.
Customer did not leave a comment.NICHOLAS M.
Great experience. Longer hours would be more convieniant.ANDREW S.
Customer did not leave a comment.CRAIG B.
Staff was great and my storage unit is perfect!SCOTT G.
Customer did not leave a comment.DAVID A.
Customer did not leave a comment.LESLIE M.
Only comment was the fuel tank was less then half full when I picked it up. I did return it half full, maybe it was two or three gallons less when I picked it up. All else was good.MICHAEL S.
I had to drive 30 miles to get my truck. They gave me a 26 foot truck instead of a 20 I spent 90 dollars in gas to go 100 miles. I would never use uhaul again which is too bad since I will be moving about 10 people in the next month. Uhaul has forever lost my business.Andrew A.
Well, i would educate my help by making sure they know what they are talking about, this man sent my husband way out of his way like 1hr not knowing the area he used up the extra miles they gave us, then most important after spending the day moving from RlI to mass exhausted we went to the address they told us and it was an empty lot. I called the number that was for the wrong address and thank god it was u haul but a different area. We were exhuasted and so mad we had to make up for used gas and mileage i think i would go to Budget or another company next time. I think we were treated very well by the shell gas station in Billerica Salem st.But the first guy needs training and he should give us some of our money back. Thanks Cathy TatoskyJames T.
They were very helpful and the location was great. Hours of operation were also good.JAMES S.
Customer did not leave a comment.Ariel E.
great service, and i love my storage unit!LORI D.
Customer did not leave a comment.DOUGLASS F.
The drop off location was closed(gated) with no pass code provided to get in to drop off my trailer. I tried calling multiple times during their open hours to let them know I would be dropping the trailer off a day before it was due. No one called me back. I left the trailer in front of the gate and cut my hand on it tryin to position it put of the road, AFTER I moved all of my furniture out of it. Rough day, very bad overall experience.JACOB W.
Customer did not leave a comment.DANIEL L.
i needed a car trailer and every place i called said " non here" ......Jose found me one....thank you!TEDDY H.
Very easy!Perry M.
Customer did not leave a comment.GERALD Y.
Bit of jumbled quagmire due to storage auction.HENRY M.
Jose was a pleasure to deal with, he made everything seem so easy, he also returned my call which other places didnt! i recommend this place to everyone!ANN DIAZ R.
Jose was wonderful to work with. It was freezing cold the evening I picked up the truck and he had it warm and toasty for me. He took the time to explain all the details of the truck and how everything worked along with all safe driving tips to ensure my safety and the safe operating of the truck to avoid any possibility of an accident caused by an inexperienced driver of this truck as he knew this was my first time renting a truck this size. Many of his safe operating tips I found myself needing to use and because of his care, 2 potential accidents were avoided. I am happy to report that both me and the truck had a safe journey to our destination without incident. Jose went out of his way to ensure a safe journey and I am grateful to him. This is a top notch uhaul location and I would recommend it to anyone who asks.CHRISTINE K.
Customer did not leave a comment.HOWARD M.
I had no issues with the location. My issue was I went to the Columbia, CT location 2 miles from my house and was sent to Franklin, CT 20 miles from my home???MICHAEL L.