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Pablo V
Customer Reviews for New Body Collision
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I originally arranged to pick up my rental truck from U-Haul Moving & Storage of Scotland and Central in Orange, NJ - from where I also pre-ordered boxes and bubble wrap. Then, a couple of days before my rental was set to start, U-Haul moved my truck pick up location to New Body Collision in Kearny, NJ. This is not a full U-Haul location, it is a separate business that has only one 10' truck and a lock box mounted to the outside of their fence with a QR code on it that you scan with your phone and then follow the steps in the U-Haul mobile app. The business owners are not responsible for the U-Haul rental truck, though one of them was very kind and helpful to me when I could not find the truck on any of the immediately nearby blocks when the U-Haul app said to simply find it on the street. I also reserved and paid for a Utility Dolly for my long-distance, one-way moving trip, and there was not one in the truck. When I got to U-Haul Moving & Storage of Scotland & Central in Orange, NJ to pick up my boxes and bubble wrap - where I was required to make an extra stop after I picked up the truck, the staff there told me that Utility Dollies are not rented for one-way, long distance trips. But, the owner at U-Haul Moving & Storage of Evanston told me that was not at all true when I dropped off the truck at the end of my rental. The truck itself was fine.
Jennifer M