was the wrong size uhaul, no dolly, mop ramp. made my move HORRIBLE will have to rent another one most likely to get rest of my stuff. extremely unhappy with this experience. will probably never use uhaul againKrysta C.
Customer Reviews for Niagara Auto Specialties
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Kelly L.
Customer did not leave a comment.Mike K.
Don't know why I was charged for gas when I returned it with 3/4 tank.Jeremy P.
Customer did not leave a comment.Pamela M.
Customer did not leave a comment.Nathan D.
No verification of condition, miles, or gas. We have no idea if any charges will be out on our credit card.DAVIDMARTIN H.
Customer did not leave a comment.JOSEPHMICHAEL O.
Customer did not leave a comment.Skylar H.
Customer did not leave a comment.WILLIAMMICHAEL G.
Overall, I was pleased with the whole rental. Dominic was very knowledgeable and helpful, and made sure I was comfortable with the trailer before leaving. I'd gladly recommend him.RONALDDAVID V.
Very, very friendly man named Domenic helped me. Very nice man, very thorough, and helpful!!edward S.
Customer did not leave a comment.GARYJ S.
Again, the rental agent was very accommodating.WILLIAMDALE JR B.
Customer did not leave a comment.Patrick M.
Worst experience two years in a row. Don't think I will ever use uhual Again and I was a die hard uhual fan.Stepan G.
Customer did not leave a comment.Keith A.
Terrible time getting the truck. Took us over an hour to get lock box. They extended the hours for me and now want to charge me. Never gave me the dolly. I see why this company has bad reviews.Justine S.
They switched the location for pickup and then the dolly that we requested was not available which led to waiting on hold and trying to work it out with someone over the phone for almost and hour which delayed our move. We need to be reimbursed for the dolly fee which we did not receive.john S.
Customer did not leave a comment.Kevin D.
Reservations thru 800 # is not good - it's better if one can speak directly to someone at desired location. A worker at our desired location (which we didn't get) told us we had been notified of the location to pick up the truck, but no notification had in fact been made to us. Registering by cell phone is not user friendly for those of us who do not use them regularly - fortunately the business owner accommodated us by checking us in personally.richard A.
The gentleman wasn't even there to help walk us through the checking in process online and it took a very long time to get approved so we could get our truck. When we finally got the truck at noon which the time to return the truck should've been 12 but it was by 10. I was also charged for an appliance dolly which I didn't get because no one was there and no one was answering the phone. Moving is stressful enough but this made it worse. I don't think I will use UHaul again and I'm going to be sure to tell anyone who listens. This was a VERY bad experiencemary beth B.
Customer did not leave a comment.DAVID C.
Customer did not leave a comment.Amilia R.
The facility was really a auto garage that had a few trucks. The U-Haul app registration and pickup was great! However, no one at the garage could offer any help. My only issue is that i had ordered and paid for 6 moving blankets, but none where provided. I guess this was because the facility was not a full service U-Haul dealership.Richard G.
I liked that it was close by. I thought I was going to have to go to the one on Grand island Blvd or Sheridan. Convenient.Charles R.
Make sure when the order a dolly for use it's in the truck so they aren't wasting time driving around for oneLYNN R.
They had what I wanted, which was simply the truck. I only saw 2 there. I am not sure what else they could provide. But our contact person was helpful and pleasant. I was happy to work with him.Michael A.
Customer did not leave a comment.Ray S.
Couldn't get the phone check-out app to get beyond taking the dash pic. (got stuck on the pic)Michael H.
Customer did not leave a comment.Christine K.
Customer did not leave a comment.JOhn M.
Customer did not leave a comment.Derek K.
Tow dolly was in poor condition. On my trip, one of the wheel straps broke because it was worn. Had to stop and buy a strap at Home Depot so I wouldn't lose vehicle. The left side tail light fell out. The left side tire was low low in air. Left dealer when I picked it up with no running lights because they didn't have a 7 way to four way adapter. Dealers lot was not well light and he had poor knowledge of equipment. I have pictures if needed. I don't know if I would rent again due to poor quality of the equipment. I own 8 trailers myself so this is not the first time I have towed a trailer. I am not happy with this rental, any questions feel free to call me (716) 818-2316 or email at firstname.lastname@example.org. ( I will be back in town after November 28Randy T.
Customer did not leave a comment.christopher S.
-The process of 'checking out' was slow. -The trailer lacked a stand/jack that would allow hooking up or removing the trailer. I had to bring my own jack to remove trailer from truck. -no wheel chocks were provided. Potential danger could result from lack of this safety equipment.Laura B.
Not a thing! Dom was very informative, got me in & out of there in no time. Went over everything with me & was a very good experience. Will rent from that location for future needs.joe G.
we had a very hard time opening the rear door, it took two people at times and was still difficult Looks like someone painted the floor where the rubber strip of the door meets it and would stick! At one point I had to use a crow bar to start the opening.Marcus C.
Dominic was great! Very personable and helpfulJoe S.
Customer did not leave a comment.HARRY S.
Good service, very accomodatingtim C.
Customer did not leave a comment.Anthony K.
Customer did not leave a comment.Josiah S.
The worker here was simply not nice and had very poor customer service skills. Would not recommend anyone to rent from this location!Mike M.
Customer did not leave a comment.George C.
Very professional and thoroughBrian K.
Customer did not leave a comment.margrete S.
Customer did not leave a comment.Thomas T.
Customer did not leave a comment.sarah M.
Better explanation on this placejason R.
Customer did not leave a comment.Stanley L.
Customer did not leave a comment.david R.
Customer did not leave a comment.Lindsay R.
the first place I called had the 26 ft. truck on old Kenmore ave then went to go pick up and was informed truck was not available then I had to go to Sweeney st. where they don't open for uhaul until 4:30 which is ridicules, so I had to wait got there at 445 500 and they still were not there. finally I got my truck, at 530. after i moved and truck was returned it took them what felt like years to process paperwork. absolutely ridicules next time it will be with a different company. and the prices jump all over the placedavid G.
Customer did not leave a comment.EDWARD M.
There was no place to park the truck or my extra vehicle. The people on staff were not trained in how to accept a return. Only one person in the shop knows how to do it.Matthew B.
To start things off, I made the reservation a week and a half before hand, so it's not like this ordeal was a last minute deal. So, to begin, I called to set up a time to pick up the truck I rented. I left several voicemails over the course of the next 3 days, for the man that runs the business. He failed to respond to any of my calls. Since I live nearby, I stopped in to talk with him at 3:00 pm. I was informed by his mother that runs runs the auto repair shop where the trucks are located, that he only runs the business from 4:30 pm - 7:00 pm, M-F, and 9-3 on Saturdays, which was extremely inconvenient. I was also informed that I was not allowed to self check out the truck at 2pm the day that I needed the truck. The timing of our move was dependent on getting the truck by that time so we could have it to our place when help arrived to load it. I was forced to get it a day earlier than anticipated and I had to park it in the street. Not to mention I reserved a 20' truck, and he tried to give me a 15' because he didn't have the 20' there. After talking more, he finally gave in and let us use the 26' truck, which was way more than we needed for our one way move, but was better than the 15' that would have never fit all of our belongings. I also reserved an appliance dolly, which I was also informed he did not have available, which I needed in order to move our refrigerator and stove. He didn't even offer to make a phone call to get one in ASAP, or even call other locations to see if I could get one from them, I had had to call other locations in order to fix his mistake. This was completely unacceptable. I would never recommend renting a uhaul truck from this location.James F.
Customer did not leave a comment.Daniel S.
Customer did not leave a comment.charles G.
Even though I preregistered online and submitted my credit card number, I had to register and re pay when I went to pick up. Took longer than I thought it would.David S.
Dominic was very helpful and friendly. The truck was immaculate.colette D.
Customer did not leave a comment.catherine P.
The guy at this location was really nice, it's a small spot but he was friendly, walked me through and offered me to come back insideElias F.
Very accommodating as the suggested drop off location was not my reserved choice. This one was closer & not an original option.Michael H.
Customer did not leave a comment.james D.
Customer did not leave a comment.david K.
Very helpful and very nice. .faith R.
Excellent service. Very friendly and helpful. Would recommend this location to anyone!carla J.
Service at both locations was excellent. Would use again.ABEL S.
Customer did not leave a comment.JULIE D.
Customer did not leave a comment.David M.
Customer did not leave a comment.Nancy G.
Customer did not leave a comment.Erin H.
Very wonderful experience.. They were very efficient.Candace R.
Customer did not leave a comment.sukhwinder S.
doing everything rightchuck O.
Lower price per Mile renting a truck at 19.95 ends up costing 50 just because of .79 a mile kind of steep only used for 20 milesAngelo L.
Customer did not leave a comment.David G.
Customer did not leave a comment.MARK B.
Customer did not leave a comment.Nicholas M.
All went well, no problems, great to work with, would recommend to friends and family.PETE R.
Customer did not leave a comment.James R.
Customer did not leave a comment.DEBORAH N.
Customer did not leave a comment.ISABELLE V.
Give the poor guy behind the counter a chip reader for credit cards.DAVID M.
Excellent! In and out very efficiently and thoroughly. Very friendly and helpful. Highly recommended.MARIANNA B.
Customer did not leave a comment.Julia E.
A great experience and nothing more to ask for.JIM M.
Customer did not leave a comment.JAMES T.
Customer did not leave a comment.JOE H.
Customer did not leave a comment.julie B.
I checked in and drove out with the truck in 10 minutes. The individual (Dom) I worked with was excellent. I would recommend renting from this location.Richard R.
I was originally looking to rent a larger uhaul but the location near me did not have that size listed on the uhaul website. When I arrived to pick up the truck, the larger size I had wanted was there. The website told me that location didn't even offer that size. My suggestion would be to match the trucks to the dealers or allow dealers to update when they have different types of vehicles available. Otherwise my experience was excellent. The truck was ready and clean and the dealer was very friendly and knowledgable. He took the time to walk around the truck with me and check the mileage together. He also gave me clear directions on how to exit the property and where/when/how to return the truck and keys. I would use this dealer again! And I would recommend him.TAMMY P.
Nothing I can think ofJUDY L.
Customer did not leave a comment.KERRI R.
Customer did not leave a comment.JOHN R.
Customer did not leave a comment.Steve M.
We rented a truck and utility dolly at 9 am on 5/30/15 The gentleman who did the transaction was Dominic. He was very helpful explaining ever detail of the rental This was helpful to us because this was the first time i rented a truck. Good jobFRANK C.
Customer did not leave a comment.Andrew S.